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PriceFountain and Vosteran infection


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#1 partyonj

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Posted 21 February 2015 - 03:21 PM

I'm visiting a relative for a couple of days and found that her Windows 8 laptop in infected with Vosteran and PriceFountain.

 

What do I need to do?

 

Thanks so much for all you do!!!



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#2 buddy215

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Posted 21 February 2015 - 03:48 PM

You will need to use all of the programs below to clean up the computer. All but the Eset Online scan should take no more than 5 to 15 minutes each.

The Eset scan varies but usually longer than an hour depending on computer resources, limiting access to only Eset and the volume of files stored on the computer.

But very important not to forgo the Eset scan.

 

Use CCleaner to remove Temporary files, program caches, cookies, logs, etc. Use the Default settings. No need to use the

Registry Cleaning Tool...risky. Pay close attention while installing and UNcheck offers of toolbars....especially Google.

After install, open CCleaner and run by clicking on the Run Cleaner button in the bottom right corner.

CCleaner - PC Optimization and Cleaning - Free Download

 

Download Malwarebytes' Anti-Malware from Here

Double-click mbam-setup-2.X.X.XXXX.exe to install the application (X's are the current version number).

  • Make sure a checkmark is placed next to Launch Malwarebytes' Anti-Malware, then click Finish.
  • Once MBAM opens, when it says Your databases are out of date, click the Fix Now button.
  • Click the Settings tab at the top, and then in the left column, select Detections and Protections, and if not already checked place a checkmark in the selection box for Scan for rootkits.
  • Click the Scan tab at the top of the program window, select Threat Scan and click the Scan Now button.
  • If you receive a message that updates are available, click the Update Now button (the update will be downloaded, installed, and the scan will start).
  • The scan may take some time to finish,so please be patient.
  • If potential threats are detected, ensure that Quarantine is selected as the Action for all the listed items, and click the Apply Actions button.
  • While still on the Scan tab, click the link for View detailed log, and in the window that opens click the Export button, select Text file (*.txt), and save the log to your Desktop.
  • The log is automatically saved by MBAM and can also be viewed by clicking the History tab and then selecting Application Logs.

POST THE LOG FOR  REVIEW.

 

  • download AdwCleaner by Xplode and save to your Desktop.
  • Double-click on AdwCleaner.exe to run the tool.
    Vista/Windows 7/8 users right-click and select Run As Administrator.
  • Click on the Scan button.
  • AdwCleaner will begin...be patient as the scan may take some time to complete.
  • After the scan has finished, click on the Report button...a logfile (AdwCleaner[R0].txt) will open in Notepad for review.
  • After reviewing the log, click on the Clean button.
  • Press OK when asked to close all programs and follow the onscreen prompts.
  • Press OK again to allow AdwCleaner to restart the computer and complete the removal process.
  • After rebooting, a logfile report (AdwCleaner[S0].txt) will open automatically.
  • Copy and paste the contents of that logfile in your next reply.
  • A copy of all logfiles are saved in the C:\AdwCleaner folder which was created when running the tool.

Download Junkware Removal Tool to your desktop.

  • Shut down your protection software now to avoid potential conflicts.
  • Run the tool by double-clicking it. If you are using Windows Vista, 7, or 8; instead of double-clicking, right-mouse click JRT.exe and select "Run as Administrator".
  • The tool will open and start scanning your system.
  • Please be patient as this can take a while to complete depending on your system's specifications.
  • On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
  • Post the contents of JRT.txt into your next message.

Hold down Control and click on this link to open ESET OnlineScan in a new window. (Eset can take more than an hour to run so plan accordingly)

  • Click the esetonlinebtn.png button.
  • For alternate browsers only: (Microsoft Internet Explorer users can skip these steps)
  • Click on esetsmartinstaller_enu.exe to download the ESET Smart Installer. Save it to your desktop.
  • Double click on the esetsmartinstaller_enu.png icon on your desktop.
  • Check "YES, I accept the Terms of Use."
  • Click the Start button.
  • Accept any security warnings from your browser.
  • Under scan settings, check "Scan Archives" and "Remove found threats"
  • Click Advanced settings and select the following:
  • Scan potentially unwanted applications
  • Scan for potentially unsafe applications
  • Enable Anti-Stealth technology
  • ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
  • When the scan completes, click List Threats
  • Click Export, and save the file to your desktop using a unique name, such as ESETScan. Include the contents of this report in your next reply.
  • Click the Back button.
  • Click the Finish button.
  • NOTE:Sometimes if ESET finds no infections it will not create a log.

“Every atom in your body came from a star that exploded and the atoms in your left hand probably came from a different star than your right hand. It really is the most poetic thing I know about physics...you are all stardust.”Lawrence M. Krauss

A 1792 U.S. penny, designed in part by Thomas Jefferson and George Washington, reads “Liberty Parent of Science & Industry.”


#3 partyonj

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Posted 22 February 2015 - 01:55 PM

I've tried to post a reply several times but it doesn't seem to happen and I've had the website time out.  I'm wondering if it's because the Malware log was so huge.  So here are the other logs:

 

# AdwCleaner v4.111 - Logfile created 21/02/2015 at 14:43:43
# Updated 18/02/2015 by Xplode
# Database : 2015-02-18.3 [Server]
# Operating system : Windows 8.1  (x64)
# Username : Anne - ANNEARTNER
# Running from : C:\Users\Anne\Desktop\AdwCleaner.exe
# Option : Cleaning

***** [ Services ] *****

***** [ Files / Folders ] *****

Folder Deleted : C:\Users\Anne\AppData\Local\Vosteran
Folder Deleted : C:\Users\Anne\AppData\Roaming\UpdaterEX
File Deleted : C:\Users\Anne\Desktop\Facebook.lnk

***** [ Scheduled tasks ] *****

Task Deleted : UpdaterEX

***** [ Shortcuts ] *****

Shortcut Disinfected : C:\Users\Anne\Desktop\Video Of The Day.lnk

***** [ Registry ] *****

Key Deleted : HKCU\Software\Microsoft\Internet Explorer\SearchScopes\{0633EE93-D776-472f-A0FF-E1416B8B2E3A}
Key Deleted : HKCU\Software\UpdaterEX
Key Deleted : HKCU\Software\PriceFountain
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Uninstall\PriceFountain

***** [ Web browsers ] *****

-\\ Internet Explorer v11.0.9600.17416

-\\ Mozilla Firefox v35.0.1 (x86 en-US)

*************************

AdwCleaner[R0].txt - [1406 bytes] - [21/02/2015 14:38:17]
AdwCleaner[S0].txt - [1189 bytes] - [21/02/2015 14:43:43]

########## EOF - C:\AdwCleaner\AdwCleaner[S0].txt - [1248  bytes] ##########

 

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Junkware Removal Tool (JRT) by Thisisu
Version: 6.4.2 (02.02.2015:1)
OS: Windows 8.1 x64
Ran by Anne on Sat 02/21/2015 at 14:51:53.27
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

~~~ Services

~~~ Registry Values

~~~ Registry Keys

~~~ Files

~~~ Folders

~~~ Event Viewer Logs were cleared

 

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Scan was completed on Sat 02/21/2015 at 14:54:19.75
End of JRT log
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

 

I ran the ESET Scanner and it found nothing and did not create a log file.

 

 

 

 

I don't want you to think I'm ignoring you.  I cannot tell you how much your assistance means.

 

 



#4 buddy215

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Posted 22 February 2015 - 02:08 PM

I'm not pressed for time...but you may be as you are just visiting.

 

Open CCleaner and click on Tools. Choose Startups. On that page you will see a list of Windows Startups and buttons at the top for browsers and Scheduled Tasks.

Clicking on Copy To Text button at bottom right will allow you to copy and paste the list of Windows Startups into your next post. Then click on the Scheduled Tasks

tab and copy and paste that list into your next post.

 

Download Security Check from here or here and save it to your Desktop.

  • Double-click SecurityCheck.exe
  • Follow the onscreen instructions inside of the black box.
  • A Notepad document should open automatically called checkup.txt; please post the contents of that document.

NOTE 1. If one of your security applications (e.g., third-party firewall) requests permission to allow DIG.EXE access the Internet, allow it to do so.
NOTE 2. SecurityCheck may produce some false warning(s), so leave the results reading to me.
NOTE 3. If you receive UNSUPPORTED OPERATING SYSTEM! ABORTED! message restart computer and Security Check should run


“Every atom in your body came from a star that exploded and the atoms in your left hand probably came from a different star than your right hand. It really is the most poetic thing I know about physics...you are all stardust.”Lawrence M. Krauss

A 1792 U.S. penny, designed in part by Thomas Jefferson and George Washington, reads “Liberty Parent of Science & Industry.”


#5 partyonj

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Posted 22 February 2015 - 02:35 PM

 Thanks.

 

Startup:

 

Yes HKCU:Run CCleaner Monitoring Piriform Ltd "C:\Program Files\CCleaner\CCleaner64.exe" /MONITOR
Yes HKLM:Run AccelerometerSysTrayApplet Hewlett-Packard Company C:\Program Files (x86)\Hewlett-Packard\HP 3D DriveGuard\AccelerometerST.exe
Yes HKLM:Run Fitbit Connect Fitbit, Inc. "C:\Program Files (x86)\Fitbit Connect\Fitbit Connect.exe" /autorun
Yes HKLM:Run HPMessageService Hewlett-Packard Development Company, L.P. C:\Program Files (x86)\Hewlett-Packard\HP System Event\HPMSGSVC.exe
Yes HKLM:Run mcpltui_exe McAfee, Inc. "C:\Program Files\Common~1\McAfee\Platform\mcuicnt.exe" /platui /runkey
Yes HKLM:Run OPBHOBroker Hewlett-Packard C:\Program Files\Hewlett-Packard\SimplePass\OPBHOBroker.exe
Yes HKLM:Run OPBHOBrokerDesktop Hewlett-Packard C:\Program Files\Hewlett-Packard\SimplePass\OPBHOBrokerDsktop.exe
Yes HKLM:Run RTHDVCPL Realtek Semiconductor "C:\Program Files\Realtek\Audio\HDA\RtkNGUI64.exe" -s
Yes HKLM:Run SimplePass Hewlett-Packard C:\Program Files\Hewlett-Packard\SimplePass\ClientCore.exe /hideui
Yes HKLM:Run SynTPEnh Synaptics Incorporated %ProgramFiles%\Synaptics\SynTP\SynTPEnh.exe
Yes Startup Common ISCTSystray.lnk Intel Corporation C:\Program Files\Intel\Intel® Smart Connect Technology Agent\iSCTsysTray8.exe
 

 

Scheduled tasks:

 

Yes Task CCleanerSkipUAC Piriform Ltd "C:\Program Files\CCleaner\CCleaner.exe" $(Arg0)
Yes Task HPCeeScheduleForAnne Hewlett-Packard C:\Program Files (x86)\Hewlett-Packard\HP Ceement\HPCEE.exe HPCeeScheduleForAnne (null)
No Task Optimize Start Menu Cache Files-S-1-5-21-3500001406-2746478618-2000513350-1001  


McAfee Anti-Virus and Anti-Spyware  
 WMI entry may not exist for antivirus; attempting automatic update.
`````````Anti-malware/Other Utilities Check:`````````
  Java 64-bit 8 Update 31 
 Adobe Reader XI 
 Mozilla Firefox (35.0.1)
````````Process Check: objlist.exe by Laurent```````` 
`````````````````System Health check`````````````````
 Total Fragmentation on Drive C:  %
````````````````````End of Log``````````````````````
 

 

McAfee Anti-Virus and Anti-Spyware  
 WMI entry may not exist for antivirus; attempting automatic update.
`````````Anti-malware/Other Utilities Check:`````````
  Java 64-bit 8 Update 31 
 Adobe Reader XI 
 Mozilla Firefox (35.0.1)
````````Process Check: objlist.exe by Laurent```````` 
`````````````````System Health check`````````````````
 Total Fragmentation on Drive C:  %
````````````````````End of Log``````````````````````

 

 

 

 



#6 buddy215

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Posted 22 February 2015 - 04:47 PM

Disable these Startups: (you can use CCleaner. Open the Startups and click on each item to highlight....then choose disable on the right)

 

Yes HKCU:Run CCleaner Monitoring Piriform Ltd "C:\Program Files\CCleaner\CCleaner64.exe" /MONITOR
Yes HKLM:Run AccelerometerSysTrayApplet Hewlett-Packard Company C:\Program Files (x86)\Hewlett-Packard\HP 3D DriveGuard\AccelerometerST.exe
Yes HKLM:Run Fitbit Connect Fitbit, Inc. "C:\Program Files (x86)\Fitbit Connect\Fitbit Connect.exe" /autorun
Yes HKLM:Run HPMessageService Hewlett-Packard Development Company, L.P. C:\Program Files (x86)\Hewlett-Packard\HP System Event\HPMSGSVC.exe

 

Disable these Tasks:

 

Yes Task CCleanerSkipUAC Piriform Ltd "C:\Program Files\CCleaner\CCleaner.exe" $(Arg0)

 

NOTE: none of the above are causing ads to appear. Just might speed up startup and reduce usage of system resources.

 

Are you seeing ads? How is computer running....up to par?


“Every atom in your body came from a star that exploded and the atoms in your left hand probably came from a different star than your right hand. It really is the most poetic thing I know about physics...you are all stardust.”Lawrence M. Krauss

A 1792 U.S. penny, designed in part by Thomas Jefferson and George Washington, reads “Liberty Parent of Science & Industry.”


#7 partyonj

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Posted 23 February 2015 - 01:24 AM

The system seemed to be running ok, but wanted to make sure it was automatically doing windows updates.  Went to the control panel clicked on Windows updates, got "The page failed to load."

 

What happened and what can I do?

 

Thanks.

 

PS This machine is only 2 months old so there hasn't been a bunch of junk loaded on it.


Edited by partyonj, 23 February 2015 - 01:39 AM.


#8 buddy215

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Posted 23 February 2015 - 04:48 AM

Use Windows Repair (All In One) Download

 

  • Reset Registry Permissions
  • Reset File Permissions
  • Register System Files
  • Repair WMI
  • Repair Windows Firewall
  • Repair Internet Explorer
  • Repair MDAC & MS Jet
  • Repair Hosts File
  • Remove Policies Set By Infections
  • Repair Icons
  • Repair Winsock & DNS Cache
  • Remove Temp Files
  • Repair Proxy Settings
  • Unhide Non System Files
  • Repair Windows Updates

“Every atom in your body came from a star that exploded and the atoms in your left hand probably came from a different star than your right hand. It really is the most poetic thing I know about physics...you are all stardust.”Lawrence M. Krauss

A 1792 U.S. penny, designed in part by Thomas Jefferson and George Washington, reads “Liberty Parent of Science & Industry.”


#9 partyonj

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Posted 23 February 2015 - 11:36 PM

Well, I booted into safe mode and did the above with no difference.  When I go into windows update, says "page failed to load."

 

Oh, no, what now?

 

I'm also receiving an HPSF.exe has encountered a serious error and needs to close.


Edited by partyonj, 24 February 2015 - 12:10 AM.


#10 buddy215

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Posted 24 February 2015 - 05:16 AM

You can uninstall HP Support Assistant and that will end the error for HPSF.exe.

 

Did you perform the Option #4 in Windows Repair....System File Check? If not please do that.


“Every atom in your body came from a star that exploded and the atoms in your left hand probably came from a different star than your right hand. It really is the most poetic thing I know about physics...you are all stardust.”Lawrence M. Krauss

A 1792 U.S. penny, designed in part by Thomas Jefferson and George Washington, reads “Liberty Parent of Science & Industry.”


#11 partyonj

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Posted 24 February 2015 - 09:04 AM

That worked great but now system restore is giving an error and cannot create a recovery point.



#12 buddy215

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Posted 24 February 2015 - 09:29 AM

What worked great....are you able to update or is it just the other error is now gone after uninstalling HP support assistant?


“Every atom in your body came from a star that exploded and the atoms in your left hand probably came from a different star than your right hand. It really is the most poetic thing I know about physics...you are all stardust.”Lawrence M. Krauss

A 1792 U.S. penny, designed in part by Thomas Jefferson and George Washington, reads “Liberty Parent of Science & Industry.”


#13 partyonj

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Posted 24 February 2015 - 09:49 AM

Oops, sorry.  So excited it's now working.  Ran Option #4 and was able to do updates but not recovery.  I just ran Option #4 again and recovery is now working also.  I will keep poking around, but things seem to be doing fine.  I did not uninstall HP updater.  After running Option #4 it started working also. 

 

I will let you know.

 

I really appreciate your quick responses.



#14 buddy215

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Posted 24 February 2015 - 10:16 AM

That is interesting and good to hear....


“Every atom in your body came from a star that exploded and the atoms in your left hand probably came from a different star than your right hand. It really is the most poetic thing I know about physics...you are all stardust.”Lawrence M. Krauss

A 1792 U.S. penny, designed in part by Thomas Jefferson and George Washington, reads “Liberty Parent of Science & Industry.”


#15 partyonj

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Posted 24 February 2015 - 11:33 AM

Well, all looks good.  Leaving this morning so I hope all really is well.

 

Thanks so much for your help and quick responses.  I was in a bit of a panic for a while there.  This will teach me to try to fix someone's machine while I am on vacation on the other side of the country.

 

Have a great day!!!






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