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Factory Reset Issues (Windows XP Professional)


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#1 LogicRevolution

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Posted 21 February 2015 - 01:07 AM

Hello, I am trying to attempt a factory reset on a Windows XP Professional Dell Latitude D600. Unfortunately, the computer was previously owned by another company and has a login which I do not know the username/password to. The laptop does NOT have a CD drive and I am using a USB drive to attempt to fix the laptop. If the factory reset does not work, I will be trying to install Ubuntu. I do not have a Windows disk to repair/reset the computer.

 

On startup (without any other bootup USB drives), it would allow me to access the login screen but I would not be able to get through as I do not know the password/username. I have already tried using Ophcrack (no users would show when loaded), Offline NT Password & Registry Editor (no Windows installation was found), and Trinity Rescue Kit (no Windows installation was found). I have also tried to install Ubuntu with no success. I have tried to use Crtl + F11 / F11 to access a "System Restore" which did not work during startup. (Dell does not have this feature on some of its older laptops, not sure.)

 

Key Information:

- Windows XP Professional

- Dell Latitude D600

- Unknown password/username

- Password recovery software failed to work

- Failed to install Ubuntu, other programs failed to see hard drive as valid Windows installation (despite loading up as Windows normally)

- Factory reset option unable to be reached from boot menu

 

I will try to respond to any requests or questions as soon as I can.

Thanks.


Edited by LogicRevolution, 21 February 2015 - 01:12 AM.


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#2 OldPhil

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Posted 21 February 2015 - 10:33 AM

IMO call the other company for assistance, helping to defeat passwords is highly frowned upon on any legitimate site.


Honesty & Integrity Above All!


#3 LogicRevolution

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Posted 22 February 2015 - 11:56 AM

I have decided to move towards installing Ubuntu instead and will be moving to their forums. Thanks for the reply though. :)

 

(Close Topic?)



#4 hamluis

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Posted 22 February 2015 - 07:29 PM

Thanks for letting us know your decision. we don't normally close topics, preferring to keep them open/available for others to possibly learn from.

 

Happy computing :).

 

Louis






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