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Problem with System tools


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13 replies to this topic

#1 HuleoAmadaeus

HuleoAmadaeus

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Posted 20 February 2015 - 04:17 PM

Hi guys! Finally ran into a problem I can't fix with my personal laptop.

interesting development for my 5yearold computer, I have somehow managed to break my system tools. For example, my system restore doesn't work at all through normal mode, basically have to force restart to get it to go away. Through safe mode, it will begin shutdown like its going to restore, but then claims that during the process, the restore point was damaged and then removes the point. also, Backup is broken. Chkdsk won't do anything, in fact if I leave it long enough, my computer will "Abruptly Shut Down". and I don't know if it is related, but when I first plug in a usb device, for example a flashdrive, it works fine, but when I unplug and replug, no response from usb ports whatsoever, doesn't even supply power to device. I have to restart the computer for the same thing to happen. I believe i am leaving some things out, but that sums it up. Other than that I have always taken good care of this computer, no viruses, unless it is a darn good one that beats Malwarebytes, Spyhunter, Adwcleaner, and a big list afterwards. its still running fairly fantastic for a 1stGen Intel I-5, 4GB ram, Windows 7 Professional 32-bit, computer.

Thank you for your time everyone, and have a great day!



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#2 hamluis

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Posted 20 February 2015 - 05:56 PM

Please download MiniToolBox  , save it to your desktop and run it.
 
Checkmark the following checkboxes:
  List last 10 Event Viewer log
  List Installed Programs
  List Users, Partitions and Memory size.
 
Click Go and paste the content into your next post.
 
Also...please Publish a Snapshot using Speccy - http://www.bleepingcomputer.com/forums/topic323892.html/page__p__1797792#entry1797792 , taking care to post the link of the snapshot in your next post.
 
Louis



#3 HuleoAmadaeus

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Posted 20 February 2015 - 10:57 PM

Speccy link:  http://speccy.piriform.com/results/K1P4OlmLAZ6LBllDVaQVXJi

 

 

Results content:

 

 

MiniToolBox by Farbar  Version: 30-11-2014
Ran by Dylan (administrator) on 20-02-2015 at 21:45:37
Running from "C:\Users\Dylan\Downloads"
Microsoft Windows 7 Professional  Service Pack 1 (X86)
Boot Mode: Normal
***************************************************************************
 
========================= Event log errors: ===============================
 
Application errors:
==================
Error: (02/20/2015 09:25:28 PM) (Source: VSS) (User: )
Description: Volume Shadow Copy Service error: Unexpected error querying for the IVssWriterCallback interface.  hr = 0x80070005, Access is denied.
This is often caused by incorrect security settings in either the writer or requestor process.
Operation:
   Gathering Writer Data
Context:
   Writer Class Id: {e8132975-6f93-4464-a53e-1050253ae220}
   Writer Name: System Writer
   Writer Instance ID: {487d6cac-ed1b-4c62-a769-4d6800e21692}
 
Error: (02/18/2015 01:36:22 AM) (Source: BstHdAndroidSvc) (User: )
Description: Service cannot be started. System.ApplicationException: Cannot start service.  Service did not stop gracefully the last time it was run.
   at BlueStacks.hyperDroid.Service.Service.OnStart(String[] args)
   at System.ServiceProcess.ServiceBase.ServiceQueuedMainCallback(Object state)
 
Error: (02/17/2015 11:56:02 PM) (Source: BstHdAndroidSvc) (User: )
Description: Service cannot be started. System.ApplicationException: Cannot start service.  Service did not stop gracefully the last time it was run.
   at BlueStacks.hyperDroid.Service.Service.OnStart(String[] args)
   at System.ServiceProcess.ServiceBase.ServiceQueuedMainCallback(Object state)
 
Error: (02/17/2015 11:37:26 PM) (Source: System Restore) (User: )
Description: The restore point selected was damaged or deleted during the restore (Windows Update).
 
Error: (02/17/2015 11:36:42 PM) (Source: BstHdAndroidSvc) (User: )
Description: Service cannot be started. System.ApplicationException: Cannot start service.  Service did not stop gracefully the last time it was run.
   at BlueStacks.hyperDroid.Service.Service.OnStart(String[] args)
   at System.ServiceProcess.ServiceBase.ServiceQueuedMainCallback(Object state)
 
Error: (02/17/2015 11:29:00 PM) (Source: Software Protection Platform Service) (User: )
Description: The Software Protection service failed to start. 0x80070002
6.1.7601.17514
 
Error: (02/17/2015 11:26:55 PM) (Source: BstHdAndroidSvc) (User: )
Description: Service cannot be started. System.ApplicationException: Cannot start service.  Service did not stop gracefully the last time it was run.
   at BlueStacks.hyperDroid.Service.Service.OnStart(String[] args)
   at System.ServiceProcess.ServiceBase.ServiceQueuedMainCallback(Object state)
 
Error: (02/17/2015 11:22:25 PM) (Source: Application Hang) (User: )
Description: The program chkdsk.exe version 6.1.7600.16385 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.
Process ID: 115c
Start Time: 01d04b371e774bc6
Termination Time: 60000
Application Path: C:\Windows\System32\chkdsk.exe
Report Id:
 
Error: (02/17/2015 10:52:41 PM) (Source: Application Hang) (User: )
Description: The program ReimageRepair.exe version 1.5.0.6 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.
Process ID: 1408
Start Time: 01d04b3673346900
Termination Time: 0
Application Path: C:\Users\Dylan\Downloads\ReimageRepair.exe
Report Id:
 
Error: (02/17/2015 10:00:58 PM) (Source: System Restore) (User: )
Description: Failed to initiate System Restore (Windows Update).
 
System errors:
=============
Error: (02/18/2015 01:45:56 AM) (Source: Service Control Manager) (User: )
Description: The ScRegSetValueExW call failed for FailureCommand with the following error: 
%%5
 
Error: (02/18/2015 01:45:39 AM) (Source: Service Control Manager) (User: )
Description: The ScRegSetValueExW call failed for Start with the following error: 
%%5
 
Error: (02/18/2015 01:36:32 AM) (Source: Microsoft Antimalware) (User: )
Description: %%860 Real-Time Protection feature has encountered an error and failed.
Feature: %%886
Error Code: 0x80070005
Error description: Access is denied. 
Reason: %%892
 
Error: (02/18/2015 01:36:31 AM) (Source: Service Control Manager) (User: )
Description: The ScRegSetValueExW call failed for Start with the following error: 
%%5
 
Error: (02/18/2015 01:36:22 AM) (Source: Service Control Manager) (User: )
Description: The PinnacleUpdate Service service terminated unexpectedly.  It has done this 1 time(s).
 
Error: (02/18/2015 01:36:22 AM) (Source: Service Control Manager) (User: )
Description: The BlueStacks Android Service service terminated with the following error: 
%%1064
 
Error: (02/18/2015 01:36:13 AM) (Source: Microsoft-Windows-Eventlog) (User: NT AUTHORITY)
Description: The event logging service encountered an error (res=23) while initializing logging resources for channel Microsoft-Windows-Application-Experience/Program-Telemetry.
 
Error: (02/18/2015 01:36:13 AM) (Source: Disk) (User: )
Description: The device, \Device\Harddisk0\DR0, has a bad block.
 
Error: (02/18/2015 01:36:11 AM) (Source: Disk) (User: )
Description: The device, \Device\Harddisk0\DR0, has a bad block.
 
Error: (02/18/2015 01:36:08 AM) (Source: Disk) (User: )
Description: The device, \Device\Harddisk0\DR0, has a bad block.
 
Microsoft Office Sessions:
=========================
Error: (02/20/2015 09:25:28 PM) (Source: VSS)(User: )
Description: 0x80070005, Access is denied.
Operation:
   Gathering Writer Data
Context:
   Writer Class Id: {e8132975-6f93-4464-a53e-1050253ae220}
   Writer Name: System Writer
   Writer Instance ID: {487d6cac-ed1b-4c62-a769-4d6800e21692}
 
Error: (02/18/2015 01:36:22 AM) (Source: BstHdAndroidSvc)(User: )
Description: Service cannot be started. System.ApplicationException: Cannot start service.  Service did not stop gracefully the last time it was run.
   at BlueStacks.hyperDroid.Service.Service.OnStart(String[] args)
   at System.ServiceProcess.ServiceBase.ServiceQueuedMainCallback(Object state)
 
Error: (02/17/2015 11:56:02 PM) (Source: BstHdAndroidSvc)(User: )
Description: Service cannot be started. System.ApplicationException: Cannot start service.  Service did not stop gracefully the last time it was run.
   at BlueStacks.hyperDroid.Service.Service.OnStart(String[] args)
   at System.ServiceProcess.ServiceBase.ServiceQueuedMainCallback(Object state)
 
Error: (02/17/2015 11:37:26 PM) (Source: System Restore)(User: )
Description: Windows Update
 
Error: (02/17/2015 11:36:42 PM) (Source: BstHdAndroidSvc)(User: )
Description: Service cannot be started. System.ApplicationException: Cannot start service.  Service did not stop gracefully the last time it was run.
   at BlueStacks.hyperDroid.Service.Service.OnStart(String[] args)
   at System.ServiceProcess.ServiceBase.ServiceQueuedMainCallback(Object state)
 
Error: (02/17/2015 11:29:00 PM) (Source: Software Protection Platform Service)(User: )
Description: 0x800700026.1.7601.17514
 
Error: (02/17/2015 11:26:55 PM) (Source: BstHdAndroidSvc)(User: )
Description: Service cannot be started. System.ApplicationException: Cannot start service.  Service did not stop gracefully the last time it was run.
   at BlueStacks.hyperDroid.Service.Service.OnStart(String[] args)
   at System.ServiceProcess.ServiceBase.ServiceQueuedMainCallback(Object state)
 
Error: (02/17/2015 11:22:25 PM) (Source: Application Hang)(User: )
Description: chkdsk.exe6.1.7600.16385115c01d04b371e774bc660000C:\Windows\System32\chkdsk.exe
 
Error: (02/17/2015 10:52:41 PM) (Source: Application Hang)(User: )
Description: ReimageRepair.exe1.5.0.6140801d04b36733469000C:\Users\Dylan\Downloads\ReimageRepair.exe
 
Error: (02/17/2015 10:00:58 PM) (Source: System Restore)(User: )
Description: Windows Update0x81000101
 
=========================== Installed Programs ============================
µTorrent (HKCU\...\uTorrent) (Version: 3.3.2.30303 - BitTorrent Inc.)
7-Zip 4.65 (HKLM\...\7-Zip) (Version:  - )
aaa (HKCU\...\aaa) (Version:  - bbb)
AC3Filter 1.63b (HKLM\...\AC3Filter_is1) (Version: 1.63b - Alexander Vigovsky)
Add or Remove Adobe Creative Suite 3 Web Premium (HKLM\...\Adobe_f4ca0de7e69bc77df34b5de71c8a078) (Version: 1.0 - Adobe Systems Incorporated)
Adobe Acrobat 8 Professional (Version: 8.3.1 - Adobe Systems) Hidden
Adobe Acrobat 8.3.1 - CPSID_83708 (HKLM\...\Adobe Acrobat 8 Professional_831) (Version:  - Adobe Systems Incorporated)
Adobe Acrobat 8.3.1 Professional (HKLM\...\Adobe Acrobat 8 Professional) (Version: 8.3.1 - )
Adobe After Effects CS4 (HKLM\...\Adobe_3dcb365ab9e01871fb8c6f27b0ea079) (Version: 9 - Adobe Systems Incorporated)
Adobe After Effects CS4 (Version: 9 - Adobe Systems Incorporated) Hidden
Adobe After Effects CS4 Presets (Version: 9 - Adobe Systems Incorporated) Hidden
Adobe After Effects CS4 Third Party Content (Version: 9 - Adobe Systems Incorporated) Hidden
Adobe Anchor Service CS3 (Version: 1.0 - Adobe Systems Incorporated) Hidden
Adobe Anchor Service CS4 (Version: 2.0 - Adobe Systems Incorporated) Hidden
Adobe Asset Services CS3 (Version: 3 - Adobe Systems Incorporated) Hidden
Adobe Bridge CS3 (Version: 2 - Adobe Systems Incorporated) Hidden
Adobe Bridge Start Meeting (Version: 1.0 - Adobe Systems Incorporated) Hidden
Adobe BridgeTalk Plugin CS3 (Version: 1.0 - Adobe Systems Incorporated) Hidden
Adobe Camera Raw 4.0 (Version: 4.0 - Adobe Systems Incorporated) Hidden
Adobe CMaps CS4 (Version: 2.0 - Adobe Systems Incorporated) Hidden
Adobe Color Common Settings (HKLM\...\Adobe_6c8e2cb4fd241c55406016127a6ab2e) (Version: 1.0.1 - Adobe Systems Incorporated)
Adobe Color Common Settings (Version: 1.0.1 - Adobe Systems Incorporated) Hidden
Adobe Color EU Extra Settings (Version: 1.0 - Adobe Systems Incorporated) Hidden
Adobe Color JA Extra Settings (Version: 1.0 - Adobe Systems Incorporated) Hidden
Adobe Color NA Recommended Settings (Version: 1.0 - Adobe Systems Incorporated) Hidden
Adobe Color Video Profiles AE CS4 (Version: 2.0 - Adobe Systems Incorporated) Hidden
Adobe Contribute CS3 (Version: 4.1 - Adobe Systems Incorporated) Hidden
Adobe Creative Suite 3 Web Premium (Version: 1.0 - Adobe Systems Incorporated) Hidden
Adobe Default Language CS4 (Version: 2.0 - Adobe Systems Incorporated) Hidden
Adobe Device Central CS3 (Version: 1.0 - Adobe Systems Incorporated) Hidden
Adobe Dreamweaver CS3 (Version: 9 - Adobe Systems Incorporated) Hidden
Adobe Dynamiclink Support (Version: 1 - Adobe Systems Incorporated) Hidden
Adobe ExtendScript Toolkit 2 (HKLM\...\Adobe_3e054d2218e7aa282c2369d939e58ff) (Version: 2.0.2 - Adobe Systems Incorporated)
Adobe ExtendScript Toolkit 2 (Version: 2.0.2 - Adobe Systems Incorporated) Hidden
Adobe ExtendScript Toolkit CS4 (Version: 3.0.0 - Adobe Systems Incorporated) Hidden
Adobe Extension Manager CS3 (Version: 1.8 - Adobe Systems Incorporated) Hidden
Adobe Flash CS3 (Version: 9.0 - Adobe Systems Incorporated) Hidden
Adobe Flash Player 16 ActiveX (HKLM\...\Adobe Flash Player ActiveX) (Version: 16.0.0.305 - Adobe Systems Incorporated)
Adobe Flash Player 16 NPAPI (HKLM\...\Adobe Flash Player NPAPI) (Version: 16.0.0.305 - Adobe Systems Incorporated)
Adobe Flash Video Encoder (Version: 2.0 - Adobe Systems Incorporated) Hidden
Adobe Fonts All (Version: 2.0 - Adobe Systems Incorporated) Hidden
Adobe Help Viewer CS3 (Version: 1 - Adobe Systems Incorporated) Hidden
Adobe Linguistics CS3 (Version: 3.0.0 - Adobe Systems Incorporated) Hidden
Adobe Media Encoder CS4 Exporter (Version: 1.0 - Adobe Systems Incorporated) Hidden
Adobe Media Encoder CS4 Importer (Version: 1.0 - Adobe Systems Incorporated) Hidden
Adobe MotionPicture Color Files CS4 (Version: 2.0 - Adobe Systems Incorporated) Hidden
Adobe Output Module (Version: 2.0 - Adobe Systems Incorporated) Hidden
Adobe PDF Library Files CS4 (Version: 9.0 - Adobe Systems Incorporated) Hidden
Adobe Photoshop CS3 (Version: 10 - Adobe Systems Incorporated) Hidden
Adobe Setup (Version: 1.0 - Adobe Systems Incorporated) Hidden
Adobe Setup (Version: 2.0 - Adobe Systems Incorporated) Hidden
Adobe Shockwave Player 12.0 (HKLM\...\Adobe Shockwave Player) (Version: 12.0.2.122 - Adobe Systems, Inc.)
Adobe Stock Photos CS3 (Version: 1.5 - Adobe Systems Incorporated) Hidden
Adobe Type Support CS4 (Version: 9.0 - Adobe Systems Incorporated) Hidden
Adobe Update Manager CS3 (Version: 5.1.0 - Adobe Systems Incorporated) Hidden
Adobe Update Manager CS4 (Version: 6.0.0 - Adobe Systems Incorporated) Hidden
Adobe Version Cue CS3 Client (Version: 3 - Adobe Systems Incorporated) Hidden
Adobe Version Cue CS3 Server {ko_KR}  (Version: 3.0.0.0 {ko_KR}  - Adobe Systems Incorporated) Hidden
Adobe WAS CS3 (Version: 1.0 - Adobe Systems Incorporated) Hidden
Adobe WinSoft Linguistics Plugin (Version: 1.0 - Adobe Systems Incorporated) Hidden
Adobe XMP Panels CS3 (Version: 1.0 - Adobe Systems Incorporated) Hidden
Adobe XMP Panels CS4 (Version: 2.0 - Adobe Systems Incorporated) Hidden
AdobeColorCommonSetRGB (Version: 2.0 - Adobe Systems Incorporated) Hidden
AHV content for Acrobat and Flash (Version: 1 - Adobe Systems Incorporated) Hidden
Angry Birds (HKLM\...\{73AD5A08-FCFE-44EA-9436-3F7BEAF60049}) (Version: 2.0.0 - Rovio)
Any Audio Converter 3.5.6 (HKLM\...\Any Audio Converter_is1) (Version:  - Any-Audio-Converter.com)
Any Video Converter 3.3.0 (HKLM\...\Any Video Converter_is1) (Version:  - Any-Video-Converter.com)
Apple Application Support (HKLM\...\{F5266D28-E0B2-4130-BFC5-EE155AD514DC}) (Version: 2.3 - Apple Inc.)
Apple Software Update (HKLM\...\{789A5B64-9DD9-4BA5-915A-F0FC0A1B7BFE}) (Version: 2.1.3.127 - Apple Inc.)
Atheros Communications Inc.® AR81Family Gigabit/Fast Ethernet Driver (HKLM\...\{3108C217-BE83-42E4-AE9E-A56A2A92E549}) (Version: 1.0.0.15 - Atheros Communications Inc.)
Baldur's Gate™ II - Shadows of Amn™ (HKLM\...\{8DAE4336-2B71-11D4-9A6C-006067325E47}) (Version:  - )
Bass Audio Decoder (remove only) (HKLM\...\Bass Audio Decoder) (Version:  - )
BlueStacks (HKLM\...\{ECD9B590-821B-4618-99E5-01830BC8F076}) (Version: 0.7.2.751 - BlueStack Systems, Inc.)
CD Audio Reader Filter (remove only) (HKLM\...\CD Audio Reader Filter) (Version:  - )
Cisco EAP-FAST Module (HKLM\...\{64BF0187-F3D2-498B-99EA-163AF9AE6EC9}) (Version: 2.2.14 - Cisco Systems, Inc.)
Cisco LEAP Module (HKLM\...\{51C7AD07-C3F6-4635-8E8A-231306D810FE}) (Version: 1.0.19 - Cisco Systems, Inc.)
Cisco PEAP Module (HKLM\...\{ED5776D5-59B4-46B7-AF81-5F2D94D7C640}) (Version: 1.1.6 - Cisco Systems, Inc.)
ConTEXT v0.98.6 (HKLM\...\{73E0D3A0-9C30-4F59-ABBF-6233686FB396}_is1) (Version:  - ConTEXT Project Ltd)
CyberLink YouCam 5 (HKLM\...\InstallShield_{01FB4998-33C4-4431-85ED-079E3EEFE75D}) (Version: 5.0.1129 - CyberLink Corp.)
CyberLink YouCam 5 (Version: 5.0.1129 - CyberLink Corp.) Hidden
D3DX10 (Version: 15.4.2368.0902 - Microsoft) Hidden
DCoder Image Source (remove only) (HKLM\...\DCoder Image Source) (Version:  - )
Definition Update for Microsoft Office 2010 (KB2956079) 32-Bit Edition (HKLM\...\{90140000-0011-0000-0000-0000000FF1CE}_Office14.PROPLUS_{03F28B72-0BEC-4998-95D9-4AA9418D0041}) (Version:  - Microsoft)
DirectVobSub (remove only) (HKLM\...\DirectVobSub) (Version:  - )
DivX Setup (HKLM\...\DivX Setup) (Version: 2.6.1.22 - DivX, LLC)
DScaler 5 Mpeg Decoders (HKLM\...\DScaler 5 Mpeg Decoders_is1) (Version:  - )
Epson Event Manager (HKLM\...\{03B8AA32-F23C-4178-B8E6-09ECD07EAA47}) (Version: 2.40.0001 - SEIKO EPSON CORPORATION)
Epson FAX Utility (HKLM\...\{0CBE6C93-CB2E-4378-91EE-12BE6D4E2E4A}) (Version: 1.10.00 - SEIKO EPSON CORPORATION)
Epson PC-FAX Driver (HKLM\...\EPSON PC-FAX Driver 2) (Version:  - )
EPSON Scan (HKLM\...\EPSON Scanner) (Version:  - Seiko Epson Corporation)
EPSON WorkForce 520 Series Printer Uninstall (HKLM\...\EPSON WorkForce 520 Series) (Version:  - SEIKO EPSON Corporation)
EpsonNet Print (HKLM\...\{3E31400D-274E-4647-916C-2CACC3741799}) (Version: 2.4i - SEIKO EPSON CORPORATION)
EpsonNet Setup 3.3 (HKLM\...\{C9D8A041-2963-4B31-8FFC-1500F3DB9293}) (Version: 3.3b - SEIKO EPSON CORPORATION)
Far Cry 3 Update v1.04-=AviaRa=- 1.04 (HKLM\...\Far Cry 3 Update v1.04-=AviaRa=- 1.04) (Version:  - )
Feedback Tool (HKLM\...\{13A5E785-5197-4EAD-8EE3-D660271E49BC}) (Version: 1.2.0 - Microsoft Corporation)
ffdshow [rev 3124] [2009-11-03] (HKLM\...\ffdshow_is1) (Version: 1.0 - )
FFMPEG Core Files (remove only) (HKLM\...\FFMPEG Core Files) (Version:  - )
Finger Sensing Pad Driver (HKLM\...\{E86906FF-C63D-4EAF-ACE7-5F8D55FBEA9A}) (Version: 8.5.6.2 - Sentelic)
Gabest MPEG Splitter (remove only) (HKLM\...\Gabest MPEG Splitter) (Version:  - )
Garmin Communicator Plugin (HKLM\...\{8ED02445-D491-414C-A56D-2ED6BBB7239A}) (Version: 3.0.1 - Garmin Ltd or its subsidiaries)
Garmin USB Drivers (HKLM\...\{65F9E1F3-A2C1-4AA9-9F33-A3AEB0255F0E}) (Version: 2.3.0.0 - Garmin Ltd or its subsidiaries)
Google Chrome (HKCU\...\Google Chrome) (Version: 40.0.2214.111 - Google Inc.)
Google Earth Plug-in (HKLM\...\{4AB54F11-2F8C-11E3-B09F-B8AC6F97B88E}) (Version: 7.1.2.2041 - Google)
Google Talk Plugin (HKLM\...\{C77CC230-7417-3F01-B70D-52583DC9FEC9}) (Version: 5.40.2.0 - Google)
Google Update Helper (Version: 1.3.25.11 - Google Inc.) Hidden
Google Update Helper (Version: 1.3.26.9 - Google Inc.) Hidden
Haali Media Splitter (HKLM\...\HaaliMkx) (Version:  - )
Hotkey OSD Driver (HKLM\...\HotKeyOSD) (Version: 1.0.01 - Dritek System Inc.)
HTC Sync (HKLM\...\{DFAA3C20-5968-46A3-B7B0-0AF72D758A59}) (Version: 2.0.40 - HTC Corporation)
Intel® Turbo Boost Technology Driver (HKLM\...\{D6C630BF-8DBB-4042-8562-DC9A52CB6E7E}) (Version: 01.00.01.1002 - Intel Corporation)
Internet TV for Windows Media Center (HKLM\...\{9D318C86-AF4C-409F-A6AC-7183FF4CF424}) (Version: 4.2.2.0 - Microsoft Corporation)
Java 7 Update 65 (HKLM\...\{26A24AE4-039D-4CA4-87B4-2F83217045FF}) (Version: 7.0.650 - Oracle)
Java Auto Updater (Version: 2.1.65.20 - Oracle, Inc.) Hidden
JavaFX 2.1.1 (HKLM\...\{1111706F-666A-4037-7777-211328764D10}) (Version: 2.1.1 - Oracle Corporation)
Junk Mail filter update (Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
LG USB Modem driver (HKLM\...\{C3ABE126-2BB2-4246-BFE1-6797679B3579}) (Version:  - )
Linksys Connect (HKLM\...\Linksys Connect) (Version: 1.5.13291.0 - Linksys LLC)
Logitech Unifying Software 2.10 (HKLM\...\Logitech Unifying) (Version: 2.10.37 - Logitech)
Malwarebytes Anti-Malware version 2.0.4.1028 (HKLM\...\Malwarebytes Anti-Malware_is1) (Version: 2.0.4.1028 - Malwarebytes Corporation)
Mesh Runtime (Version: 15.4.5722.2 - Microsoft Corporation) Hidden
Microsoft .NET Framework 4.5.2 (HKLM\...\{92FB6C44-E685-45AD-9B20-CADF4CABA132} - 1033) (Version: 4.5.51209 - Microsoft Corporation)
Microsoft .NET Framework 4.5.2 (Version: 4.5.51209 - Microsoft Corporation) Hidden
Microsoft Application Error Reporting (Version: 12.0.6012.5000 - Microsoft Corporation) Hidden
Microsoft Office Access MUI (English) 2010 (Version: 14.0.4734.1000 - Microsoft Corporation) Hidden
Microsoft Office Access Setup Metadata MUI (English) 2010 (Version: 14.0.4734.1000 - Microsoft Corporation) Hidden
Microsoft Office Excel MUI (English) 2010 (Version: 14.0.4734.1000 - Microsoft Corporation) Hidden
Microsoft Office Groove MUI (English) 2010 (Version: 14.0.4734.1000 - Microsoft Corporation) Hidden
Microsoft Office InfoPath MUI (English) 2010 (Version: 14.0.4734.1000 - Microsoft Corporation) Hidden
Microsoft Office OneNote MUI (English) 2010 (Version: 14.0.4734.1000 - Microsoft Corporation) Hidden
Microsoft Office Outlook MUI (English) 2010 (Version: 14.0.4734.1000 - Microsoft Corporation) Hidden
Microsoft Office PowerPoint MUI (English) 2010 (Version: 14.0.4734.1000 - Microsoft Corporation) Hidden
Microsoft Office Professional Plus 2010 (HKLM\...\Office14.PROPLUS) (Version: 14.0.4734.1000 - Microsoft Corporation)
Microsoft Office Professional Plus 2010 (Version: 14.0.4734.1000 - Microsoft Corporation) Hidden
Microsoft Office Proof (English) 2010 (Version: 14.0.4734.1000 - Microsoft Corporation) Hidden
Microsoft Office Proof (French) 2010 (Version: 14.0.4734.1000 - Microsoft Corporation) Hidden
Microsoft Office Proof (Spanish) 2010 (Version: 14.0.4734.1000 - Microsoft Corporation) Hidden
Microsoft Office Proofing (English) 2010 (Version: 14.0.4734.1000 - Microsoft Corporation) Hidden
Microsoft Office Publisher MUI (English) 2010 (Version: 14.0.4734.1000 - Microsoft Corporation) Hidden
Microsoft Office Shared MUI (English) 2010 (Version: 14.0.4734.1000 - Microsoft Corporation) Hidden
Microsoft Office Shared Setup Metadata MUI (English) 2010 (Version: 14.0.4734.1000 - Microsoft Corporation) Hidden
Microsoft Office Word MUI (English) 2010 (Version: 14.0.4734.1000 - Microsoft Corporation) Hidden
Microsoft Security Client (Version: 4.7.0205.0 - Microsoft Corporation) Hidden
Microsoft Security Essentials (HKLM\...\Microsoft Security Client) (Version: 4.7.205.0 - Microsoft Corporation)
Microsoft Silverlight (HKLM\...\{89F4137D-6C26-4A84-BDB8-2E5A4BB71E00}) (Version: 5.1.30514.0 - Microsoft Corporation)
Microsoft SQL Server 2005 Compact Edition [ENU] (HKLM\...\{F0B430D1-B6AA-473D-9B06-AA3DD01FD0B8}) (Version: 3.1.0000 - Microsoft Corporation)
Microsoft Visual C++ 2005 ATL Update kb973923 - x86 8.0.50727.4053 (HKLM\...\{770657D0-A123-3C07-8E44-1C83EC895118}) (Version: 8.0.50727.4053 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM\...\{710f4c1c-cc18-4c49-8cbf-51240c89a1a2}) (Version: 8.0.61001 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM\...\{837b34e3-7c30-493c-8f6a-2b0f04e2912c}) (Version: 8.0.59193 - Microsoft Corporation)
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.40219 (HKLM\...\{F0C3E5D1-1ADE-321E-8167-68EF0DE699A5}) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030 (HKLM\...\{33d1fd90-4274-48a1-9bc1-97e33d9c2d6f}) (Version: 11.0.61030.0 - Microsoft Corporation)
Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.61030 (Version: 11.0.61030 - Microsoft Corporation) Hidden
Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.61030 (Version: 11.0.61030 - Microsoft Corporation) Hidden
Microsoft Visual Studio 2010 Tools for Office Runtime (x86) (HKLM\...\Microsoft Visual Studio 2010 Tools for Office Runtime (x86)) (Version: 10.0.50903 - Microsoft Corporation)
Microsoft Visual Studio 2010 Tools for Office Runtime (x86) (Version: 10.0.50908 - Microsoft Corporation) Hidden
mIRC (HKLM\...\mIRC) (Version: 7.29 - mIRC Co. Ltd.)
MONOGRAM AMR Splitter/Decoder (remove only) (HKLM\...\MONOGRAM AMR Splitter/Decoder) (Version:  - )
Mozilla Firefox 23.0.1 (x86 en-US) (HKLM\...\Mozilla Firefox 23.0.1 (x86 en-US)) (Version: 23.0.1 - Mozilla)
Mozilla Maintenance Service (HKLM\...\MozillaMaintenanceService) (Version: 23.0.1 - Mozilla)
MSVCRT (Version: 15.4.2862.0708 - Microsoft) Hidden
Notepad++ (HKLM\...\Notepad++) (Version: 5.7 - )
NVIDIA Control Panel 340.52 (Version: 340.52 - NVIDIA Corporation) Hidden
NVIDIA Graphics Driver 340.52 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_Display.Driver) (Version: 340.52 - NVIDIA Corporation)
NVIDIA HD Audio Driver 1.3.26.4 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_HDAudio.Driver) (Version: 1.3.26.4 - NVIDIA Corporation)
NVIDIA Install Application (Version: 2.1002.157.1165 - NVIDIA Corporation) Hidden
NVIDIA PhysX (Version: 9.10.0514 - NVIDIA Corporation) Hidden
NVIDIA PhysX System Software 9.10.0514 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_Display.PhysX) (Version: 9.10.0514 - NVIDIA Corporation)
NVIDIA Update 15.3.33 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_Display.Update) (Version: 15.3.33 - NVIDIA Corporation)
OpenSource AVI Splitter (remove only) (HKLM\...\OpenSource AVI Splitter) (Version:  - )
OpenSource DTS/AC3/DD+ Source Filter (remove only) (HKLM\...\OpenSource DTS/AC3/DD+ Source Filter) (Version:  - )
OpenSource Flash Video Splitter (remove only) (HKLM\...\OpenSource Flash Video Splitter) (Version:  - )
OpenSSL 1.0.0b Light (32-bit) (HKLM\...\OpenSSL Light (32-bit)_is1) (Version:  - OpenSSL Win32 Installer Team)
PDF Settings (Version: 1.0 - Adobe Systems Incorporated) Hidden
Photoshop Camera Raw (Version: 5.0 - Adobe Systems Incorporated) Hidden
Pinnacle Game Profiler (HKLM\...\{49BF48CC-ABB6-4795-9B35-B5DE005D8612}) (Version: 7.3.6 - PowerUp Software)
Portal (HKCU\...\Portal) (Version:  - )
Project64 1.6 (HKLM\...\{9559F7CA-5E34-4237-A2D9-D856464AD727}) (Version: 1.6 - Project64)
QuickTime (HKLM\...\{AF0CE7C0-A3E4-4D73-988B-B29187EC6E9A}) (Version: 7.73.80.64 - Apple Inc.)
RealDownloader (Version: 1.3.3 - RealNetworks, Inc.) Hidden
RealNetworks - Microsoft Visual C++ 2005 Runtime (Version: 8.0 - RealNetworks) Hidden
RealNetworks - Microsoft Visual C++ 2008 Runtime (Version: 9.0 - RealNetworks, Inc) Hidden
RealNetworks - Microsoft Visual C++ 2010 Runtime (Version: 10.0 - RealNetworks, Inc) Hidden
RealPlayer (HKLM\...\RealPlayer 16.0) (Version: 16.0.3 - RealNetworks)
Realtek High Definition Audio Driver (HKLM\...\{F132AF7F-7BCA-4EDE-8A7C-958108FE7DBC}) (Version: 6.0.1.7399 - Realtek Semiconductor Corp.)
REALTEK Wireless LAN Driver (HKLM\...\{9D3D8C60-A55F-4fed-B2B9-173F09590E16}) (Version: 1.00.0120 - REALTEK Semiconductor Corp.)
RealUpgrade 1.1 (Version: 1.1.0 - RealNetworks, Inc.) Hidden
SHOUTcast Source (remove only) (HKLM\...\SHOUTcast Source) (Version:  - )
Skype Click to Call (HKLM\...\{B6CF2967-C81E-40C0-9815-C05774FEF120}) (Version: 5.9.9216 - Skype Technologies S.A.)
Skype™ 6.22 (HKLM\...\{24991BA0-F0EE-44AD-9CC8-5EC50AECF6B7}) (Version: 6.22.106 - Skype Technologies S.A.)
Sonic RecordNow! Deluxe (HKLM\...\{9541FED0-327F-4DF0-8B96-EF57EF622F19}) (Version: 7.0 - Sonic Solutions)
SpeedFan (remove only) (HKLM\...\SpeedFan) (Version:  - )
SpyHunter (HKLM\...\{4FC9DA9D-F608-454E-8191-D7EFFDCC5726}) (Version: 4.1.11 - Enigma Software Group USA, LLC)
Steam (HKLM\...\{048298C9-A4D3-490B-9FF9-AB023A9238F3}) (Version: 1.0.0.0 - Valve Corporation)
StumbleUpon IE Toolbar (HKLM\...\StumbleUponIEToolbar) (Version: 3.95 - StumbleUpon)
Suite Shared Configuration CS4 (Version: 1.0 - Adobe Systems Incorporated) Hidden
swMSM (Version: 12.0.0.1 - Adobe Systems, Inc) Hidden
Team Fortress 2 (HKLM\...\Steam App 440) (Version:  - Valve)
TeamViewer 10 (HKLM\...\TeamViewer) (Version: 10.0.38843 - TeamViewer)
Tunatic (HKLM\...\Tunatic) (Version:  - )
Tweaking.com - Windows Repair (All in One) (HKLM\...\Tweaking.com - Windows Repair (All in One)) (Version: 2.7.1 - Tweaking.com)
Unity (HKLM\...\Unity) (Version:  - Unity Technologies ApS)
Unity Web Player (HKCU\...\UnityWebPlayer) (Version:  - Unity Technologies ApS)
Update for Microsoft Office 2010 (KB2494150) (HKLM\...\{90140000-0011-0000-0000-0000000FF1CE}_Office14.PROPLUS_{3FCFD88F-4D13-4F38-8625-ABABEA7F61EA}) (Version:  - Microsoft)
Update for Microsoft Office 2010 (KB2760631) 32-Bit Edition (HKLM\...\{90140000-0011-0000-0000-0000000FF1CE}_Office14.PROPLUS_{35698CB7-AAA2-4577-B505-DBFF504AEF23}) (Version:  - Microsoft)
Update for Microsoft Office 2010 (KB2825640) 32-Bit Edition (HKLM\...\{90140000-0011-0000-0000-0000000FF1CE}_Office14.PROPLUS_{BA610006-2C39-4419-9834-CF61AB24810A}) (Version:  - Microsoft)
uTorrentControl2 Toolbar (HKLM\...\uTorrentControl2 Toolbar) (Version: 6.8.9.0 - uTorrentControl2)
VC80CRTRedist - 8.0.50727.6195 (Version: 1.2.0 - DivX, Inc) Hidden
VNC 3.3.4 (HKLM\...\WinVNC_is1) (Version: 3.3.4 - RealVNC Ltd.)
WIDCOMM Bluetooth Software (HKLM\...\{A1439D4F-FD46-47F2-A1D3-FEE097C29A09}) (Version: 6.5.1.2700 - Broadcom Corporation)
Windows Driver Package - Garmin (grmnusb) GARMIN Devices  (06/03/2009 2.3.0.0) (HKLM\...\49CF605F02C7954F4E139D18828DE298CD59217C) (Version: 06/03/2009 2.3.0.0 - Garmin)
Windows Live Communications Platform (Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live Essentials (HKLM\...\WinLiveSuite) (Version: 15.4.3538.0513 - Microsoft Corporation)
Windows Live Essentials (Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live ID Sign-in Assistant (Version: 7.250.4232.0 - Microsoft Corporation) Hidden
Windows Live Installer (Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live Mail (Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live Mesh (Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live Mesh ActiveX Control for Remote Connections (HKLM\...\{2902F983-B4C1-44BA-B85D-5C6D52E2C441}) (Version: 15.4.5722.2 - Microsoft Corporation)
Windows Live Messenger (Version: 15.4.3538.0513 - Microsoft Corporation) Hidden
Windows Live MIME IFilter (Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live Movie Maker (Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live Photo Common (Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live Photo Gallery (Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live PIMT Platform (Version: 15.4.3508.1109 - Microsoft Corporation) Hidden
Windows Live Remote Client (Version: 15.4.5722.2 - Microsoft Corporation) Hidden
Windows Live Remote Client Resources (Version: 15.4.5722.2 - Microsoft Corporation) Hidden
Windows Live Remote Service (Version: 15.4.5722.2 - Microsoft Corporation) Hidden
Windows Live Remote Service Resources (Version: 15.4.5722.2 - Microsoft Corporation) Hidden
Windows Live SOXE (Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live SOXE Definitions (Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live Sync (HKLM\...\{B10914FD-8812-47A4-85A1-50FCDE7F1F33}) (Version: 14.0.8117.416 - Microsoft Corporation)
Windows Live UX Platform (Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live UX Platform Language Pack (Version: 15.4.3508.1109 - Microsoft Corporation) Hidden
Windows Live Writer (Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live Writer Resources (Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Media Center Add-in for Flash (HKLM\...\{E2D09AC2-4153-4817-AAEB-24F92A8BCE88}) (Version: 4.1.2.0 - Microsoft Corporation)
Xvid 1.2.1 final uninstall (HKLM\...\Xvid_is1) (Version: 1.2 - Xvid team (Koepi))
Zoom Player (remove only) (HKLM\...\ZoomPlayer) (Version:  - )
 
========================= Memory info: ===================================
Percentage of memory in use: 75%
Total physical RAM: 2549.86 MB
Available physical RAM: 614.11 MB
Total Pagefile: 5098.02 MB
Available Pagefile: 2509.59 MB
Total Virtual: 2047.88 MB
Available Virtual: 1939.08 MB
 
========================= Partitions: =====================================
1 Drive c: () (Fixed) (Total:298.08 GB) (Free:54.03 GB) NTFS
 
========================= Users: ========================================
User accounts for \\HULEOAMADAEUS
 
Administrator            Dylan                    Guest                    
Mcx1-HULEOAMADAEUS       
 
**** End of log ****

Edited by hamluis, 21 February 2015 - 10:07 AM.


#4 hamluis

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Posted 21 February 2015 - 10:14 AM

Error: (02/18/2015 01:36:13 AM) (Source: Disk) (User: )
Description: The device, \Device\Harddisk0\DR0, has a bad block.
 
,,,and Speccy reflects a status of "Warning" for your hard drive.
 
I would be making plans to immediately replace this drive, after looking at the SMART data and doing my amateurish interpretation.
 
Moving topic to Internal Hardware where someone more knowledgeable can comment on possible hard drive problems.
 
Louis


#5 Sintharius

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Posted 21 February 2015 - 10:26 AM

hamluis, if you don't mind?

Hello there Amadaeus,

From what hamluis said above I'd like to get a more detailed report on your disk health.

Please download GSmartControl and save it to your Desktop.
  • Extract gsmartcontrol-0.8.7-win32.zip to a folder, double-click on gsmartcontrol.exe
  • A list of hard drives will appear, single-click each disk to see Drive Information and identify your drive
    note: most machines will only have one or two entries, but an easy way to identify your drive is by its size.
  • Double-click on the hard drive to see detailed Device Information
  • Click on the Attributes tab, do you see any red or pink entries like the ones below? Please list the names in your next reply if there are any.
    info_failing.png
  • Click on the Perform Tests tab
  • Select Extended Self-Test and click Execute
    note: this test can take several hours to run
  • Allow the test to complete, the results will be displayed at the bottom
Please post screenshots of three tabs: Perform Tests, Attributes and Self-test Logs in your next reply.

Regards,
Alex

#6 HuleoAmadaeus

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Posted 23 February 2015 - 01:11 PM

It doesn't seem to want to run, I got it to 10% one time, then failed. But every other time its failing the test before getting anywhere. I am going to give it a break for now and try later today. Will that program work in safe mode?



#7 Sintharius

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Posted 23 February 2015 - 06:42 PM

Hello Amadaeus,

Yes, you can run GSmartControl in Safe Mode if you need to.

If tests keep hanging, at least keep me informed about any pink or red lines in Attributes. :)

I wish you luck.

Regards,
Alex

#8 YeahBleeping

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Posted 23 February 2015 - 08:08 PM

Hello I just wanted to chime in here and give my two cents.  I agree with Sam it is best to back up or get a copy of any files you want to keep as soon as possible as it appears that your hard drive may be failing.  Better to have the data you want while your drive is still somewhat operational.

 

You can certainly still do the test/recovery pointed out by Alex.. but it would beneficial for you to get any needed data off the drive before possible total failure.

 

Just my 2 cents =)



#9 HuleoAmadaeus

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Posted 23 February 2015 - 09:05 PM

Before the test the below listed were pinks and reds:

 

Reallocated Sector count

End to End Error

Current Pending Sector Count

Offline Uncorrectable



#10 Sintharius

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Posted 23 February 2015 - 10:13 PM

Hello Amadaeus,

There is no need to run the tests anymore - I'm afraid I have bad news.

From your report, there are four S.M.A.R.T. attributes reporting failure: Reallocated Sector Count, End to End Error, Current Pending Sector Count and Offline Uncorrectable. It also explains why the tests keep failing as it can't read the bad sectors.

These are all indicative of a dying hard drive. You can read more about S.M.A.R.T. here.

I strongly recommend that you back up your data and get a new hard drive ASAP - with the reports from GSmartControl, I would dare to say that your hard drive is very close to death.

Regards,
Alex

#11 HuleoAmadaeus

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Posted 24 February 2015 - 10:59 PM

Ok. I managed to successfully get everything onto another hard drive using Nero Backitup since windows backup was failing. Gotta say, nice free program. This was my first laptop, thousands of dollars worth of programs installed on it supplied from college courses. It's name was Delta, after the webseries Red vs Blue character. And just like Delta, I will surely miss it. Thank you so much for your help everyone.

#12 Sintharius

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Posted 24 February 2015 - 11:06 PM

Before we part ways, I have one suggestion for you:

You stated that you used SpyHunter, and the MiniToolbox log also shows that it is installed.

SpyHunter is a dubious borderline rogue antimalware application, and thus not recommended here on BC.

If you need another antimalware scanner, you can use Emsisoft Emergency Kit (both available on Emsisoft's page and here in BC).

Good luck with your new drive :)

Alex

#13 HuleoAmadaeus

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Posted 25 February 2015 - 12:16 AM

I also use that from time to time. It just depends on what's going on. I believe I read a wonderfully accurate quote once that said security is 90% common sense, the remaining 10% is antivirus. Something like that anyway. That has served me well now that I think about it.

#14 Sintharius

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Posted 25 February 2015 - 01:23 AM

Keep us informed if you have any problems.

Alex




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