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Serious problem with starting Levono G585 Win 8.1 laptop!


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#1 scopio

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Posted 20 February 2015 - 10:39 AM

Laptop Lenovo G585 2181

OS Windows 8 Upgraded to 8.1

Symptoms; :woot:

When the machine is powered on all that appears on the screen is the Levono splash screen and a dotted circle going round and round for about an hour. Eventually a blue screen with an error message appears “Could not access a component …” or words to that effect. Insert USB or Media. Which I do not have and consequently cannot start in Safe Mode as I cannot get to msconfig!

It gives a choice to

Press Enter to try again which just repeats the same splash screen all over again.

Press F8 which just repeats the same splash screen all over again.

Press ESC to enter Setup Utility

The only thing I have been able to do is enter InsydeH20 Setup Utility where the boot sequence is BOOT Mode [UEF I]

USB Boot [Enabled]

Any help with this would be most welcome!                                                                              



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#2 JohnC_21

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Posted 20 February 2015 - 10:45 AM

When Windows 8 shuts down it does not really shut down like Windows 7. It a hybrid shutdown in order to create a faster boot. See if the following works for you.

 

  1. Hold the Power Button for 5 seconds or until the computer completely shuts off.
  2. Press the Power Button to turn the computer on.
  3. As soon as you see the rotating loading circle, press and hold the Power Button until the computer shuts off.
  4. Repeat this process 2 or 3 times until you see the Preparing Automatic Repair screen.

By powering on and off you might be able to get to the Automatic Repair screen.



#3 Andrei_V

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Posted 20 February 2015 - 10:49 AM

Restart whilst holding down the SHIFT key, this should open the Advanced Start up Options.



#4 scopio

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Posted 20 February 2015 - 02:36 PM

After researching on the internet the error is 0x000000f Driver_Power_State_Failure!

 

The methods mentioned on the reples above unfortunately did not work for me.

 

I have been able to run Levono Diagnostic from a USB and run all the test which reported "The system identified problems on one or more storage devices. You should backup your data and run the Recover Bad Sector tool in an attempt to solve your problem." 20150220T171718UTC START SMART_STATUS_TEST
20150220T171720UTC STOP SMART_STATUS_TEST SUCCESS 2 S
20150220T171720UTC START SHORT_SELF_TEST
20150220T171720UTC MESSAGE SHORT_SELFTEST_ERROR_DETECTED
20150220T171730UTC STOP SHORT_SELF_TEST FAILURE 10 S
20150220T171730UTC START DRIVE_SELF_TEST
20150220T171901UTC STOP DRIVE_SELF_TEST SUCCESS 91 S
20150220T171901UTC START RANDOM_SEEK_TEST
20150220T172028UTC STOP RANDOM_SEEK_TEST SUCCESS 87 S
20150220T172028UTC START FUNNEL_SEEK_TEST
20150220T172105UTC STOP FUNNEL_SEEK_TEST SUCCESS 37 S
20150220T172105UTC START TARGETED_READ_TEST
20150220T172105UTC ERROR READ_SECTOR_ERROR 988230436
20150220T172105UTC ERROR READ_SECTOR_ERROR 988230435
20150220T172105UTC ERROR READ_SECTOR_ERROR 988230434
20150220T172105UTC ERROR READ_SECTOR_ERROR 988230433
20150220T172105UTC ERROR READ_SECTOR_ERROR 988230432
20150220T172115UTC STOP TARGETED_READ_TEST FAILURE 10 S

I'm at present running Recover bad sectors tool and see if that helps.



#5 scopio

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Posted 20 February 2015 - 04:07 PM

The result of RECOVER
Operation: Check and recover bad sectors

Device 0: ST1000LM024 HN-M101MBB
Size: 931 GB
Unrecoverable error, test can not continue
Error: Device Error
# No bad sector found #

By this I assume the hard drive is damaged?

 

Would appreciate some feedback/views!!



#6 JohnC_21

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Posted 20 February 2015 - 04:56 PM

Parted Magic here. In order for it to boot you will need to disable Secure boot and possibly enable Legacy or CSM boot. If using a flash drive it would Fastboot should also be disabled. For flash drive boot use Rufus. Once booted to the Parted Magic desktop, click on the Hard drive Health icon. This will start Gsmartcontrol. Run the short test and look under the attributes tab for any red or pink rows. You can attach the log in your next post. The read sector errors may indicate a bad drive but I am not sure why your last post showed not bad sector found.



#7 scopio

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Posted 20 February 2015 - 05:50 PM

Forgive my ignorance but I have downloaded Parted Magic (USB version) v4.8 and Rufus 1.2.4 but don't know which and how to copy Parted Magic files to the USB drive.

 

There seems not to be any .iso files in Parted Magic!


Edited by scopio, 20 February 2015 - 06:35 PM.


#8 scopio

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Posted 22 February 2015 - 01:55 PM

JohnC_21, on 20 Feb 2015 - 9:56 PM, said:

Parted Magic here. In order for it to boot you will need to disable Secure boot and possibly enable Legacy or CSM boot. If using a flash drive it would Fastboot should also be disabled. For flash drive boot use Rufus. Once booted to the Parted Magic desktop, click on the Hard drive Health icon. This will start Gsmartcontrol. Run the short test and look under the attributes tab for any red or pink rows. You can attach the log in your next post. The read sector errors may indicate a bad drive but I am not sure why your last post showed not bad sector found.

 Her is the log that I have been able to get;

/root/Desktop/ST1000LM024_HN-M101MBB_S2U5J9DD425230_2015-02-22.txt
smartctl 5.43 2012-06-30 r3573 [x86_64-linux-3.10.4-pmagic64] (local build)
Copyright © 2002-12 by Bruce Allen, http://smartmontools.sourceforge.net

=== START OF INFORMATION SECTION ===
Model Family:     Seagate Momentus SpinPoint M8 (AFT)
Device Model:     ST1000LM024 HN-M101MBB
Serial Number:    S2U5J9DD425230
LU WWN Device Id: 5 0004cf 20a30e937
Firmware Version: 2AR10001
User Capacity:    1,000,204,886,016 bytes [1.00 TB]
Sector Sizes:     512 bytes logical, 4096 bytes physical
Device is:        In smartctl database [for details use: -P show]
ATA Version is:   8
ATA Standard is:  ATA-8-ACS revision 6
Local Time is:    Sun Feb 22 16:14:25 2015 GMT
SMART support is: Available - device has SMART capability.
SMART support is: Enabled

=== START OF READ SMART DATA SECTION ===
SMART overall-health self-assessment test result: PASSED

General SMART Values:
Offline data collection status:  (0x00)    Offline data collection activity
                    was never started.
                    Auto Offline Data Collection: Disabled.
Self-test execution status:      ( 118)    The previous self-test completed having
                    the read element of the test failed.
Total time to complete Offline
data collection:         (12780) seconds.
Offline data collection
capabilities:              (0x5b) SMART execute Offline immediate.
                    Auto Offline data collection on/off support.
                    Suspend Offline collection upon new
                    command.
                    Offline surface scan supported.
                    Self-test supported.
                    No Conveyance Self-test supported.
                    Selective Self-test supported.
SMART capabilities:            (0x0003)    Saves SMART data before entering
                    power-saving mode.
                    Supports SMART auto save timer.
Error logging capability:        (0x01)    Error logging supported.
                    General Purpose Logging supported.
Short self-test routine
recommended polling time:      (   2) minutes.
Extended self-test routine
recommended polling time:      ( 213) minutes.
SCT capabilities:            (0x003f)    SCT Status supported.
                    SCT Error Recovery Control supported.
                    SCT Feature Control supported.
                    SCT Data Table supported.

SMART Attributes Data Structure revision number: 16
Vendor Specific SMART Attributes with Thresholds:
ID# ATTRIBUTE_NAME          FLAG     VALUE WORST THRESH TYPE      UPDATED  WHEN_FAILED RAW_VALUE
  1 Raw_Read_Error_Rate     0x002f   100   100   051    Pre-fail  Always       -       6552
  2 Throughput_Performance  0x0026   252   252   000    Old_age   Always       -       0
  3 Spin_Up_Time            0x0023   090   076   025    Pre-fail  Always       -       3058
  4 Start_Stop_Count        0x0032   099   099   000    Old_age   Always       -       1357
  5 Reallocated_Sector_Ct   0x0033   252   252   010    Pre-fail  Always       -       0
  7 Seek_Error_Rate         0x002e   252   252   051    Old_age   Always       -       0
  8 Seek_Time_Performance   0x0024   252   252   015    Old_age   Offline      -       0
  9 Power_On_Hours          0x0032   100   100   000    Old_age   Always       -       806
 10 Spin_Retry_Count        0x0032   252   252   051    Old_age   Always       -       0
 11 Calibration_Retry_Count 0x0032   100   100   000    Old_age   Always       -       61
 12 Power_Cycle_Count       0x0032   099   099   000    Old_age   Always       -       1340
191 G-Sense_Error_Rate      0x0022   100   100   000    Old_age   Always       -       402
192 Power-Off_Retract_Count 0x0022   252   252   000    Old_age   Always       -       0
194 Temperature_Celsius     0x0002   056   050   000    Old_age   Always       -       44 (Min/Max 12/50)
195 Hardware_ECC_Recovered  0x003a   100   100   000    Old_age   Always       -       0
196 Reallocated_Event_Count 0x0032   252   252   000    Old_age   Always       -       0
197 Current_Pending_Sector  0x0032   100   100   000    Old_age   Always       -       2
198 Offline_Uncorrectable   0x0030   252   252   000    Old_age   Offline      -       0
199 UDMA_CRC_Error_Count    0x0036   200   200   000    Old_age   Always       -       0
200 Multi_Zone_Error_Rate   0x002a   100   100   000    Old_age   Always       -       266
223 Load_Retry_Count        0x0032   100   100   000    Old_age   Always       -       61
225 Load_Cycle_Count        0x0032   098   098   000    Old_age   Always       -       30220

SMART Error Log Version: 1
No Errors Logged

SMART Self-test log structure revision number 1
Num  Test_Description    Status                  Remaining  LifeTime(hours)  LBA_of_first_error
# 1  Extended offline    Completed: read failure       60%       806         988064704
# 2  Vendor (0x50)       Completed without error       00%       798         -
# 3  Short offline       Completed: read failure       90%       798         988230432
# 4  Vendor (0x50)       Completed without error       00%       756         -
# 5  Short offline       Completed without error       00%       755         -
# 6  Vendor (0x50)       Completed without error       00%       712         -
# 7  Short offline       Completed without error       00%       712         -
# 8  Vendor (0x50)       Completed without error       00%       657         -
# 9  Short offline       Aborted by host               90%       657         -
#10  Vendor (0x50)       Completed without error       00%       604         -
#11  Short offline       Completed without error       00%       604         -
#12  Vendor (0x50)       Completed without error       00%       558         -
#13  Short offline       Completed without error       00%       558         -
#14  Vendor (0x50)       Completed without error       00%       528         -
#15  Short offline       Completed without error       00%       528         -
#16  Vendor (0x50)       Completed without error       00%       490         -
#17  Short offline       Aborted by host               60%       490         -
#18  Vendor (0x50)       Completed without error       00%       441         -
#19  Short offline       Completed without error       00%       441         -
#20  Vendor (0x50)       Completed without error       00%       411         -
#21  Short offline       Completed without error       00%       411         -

Note: selective self-test log revision number (0) not 1 implies that no selective self-test has ever been run
SMART Selective self-test log data structure revision number 0
Note: revision number not 1 implies that no selective self-test has ever been run
 SPAN  MIN_LBA  MAX_LBA  CURRENT_TEST_STATUS
    1        0        0  Completed_read_failure [60% left] (0-65535)
    2        0        0  Not_testing
    3        0        0  Not_testing
    4        0        0  Not_testing
    5        0        0  Not_testing
Selective self-test flags (0x0):
  After scanning selected spans, do NOT read-scan remainder of disk.
If Selective self-test is pending on power-up, resume after 0 minute delay.

 

I run the Clam Anti virus as well from within Parted Magic and it did not find any threats.



#9 JohnC_21

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Posted 22 February 2015 - 03:24 PM

The hard drive is in god shape so It seems to me the problem is with Windows 8. The only thing I can recommend is doing the following. You need to pull the Windows 8 key from BIOS. You should be able to do it with Parted Magic.

 

Microsoft embeds the Windows 8 key in BIOS. You can retrieve it using linux as shown here. I have not been able to verify this but using the key found using linux go here and input your key. Does it let you download WIndows 8.1?

 

Open a terminal in a live linux disk and type the following

ls /sys/firmware/acpi/tables

You should get a list of firmware tables. Look for MSDM. Then type the following

hd /sys/firmware/acpi/tables/MSDM

MSDM is case sensitive. You will see your key listed as shown in the link I posted. Once you download the Windows 8.1 iso and burn it or use Rufus to boot it from a USB. (Select GPT partition scheme) you can use it to to a startup repair. When the install disk boots select Repair your Computer in the lower left of the Windows when it appears. See

Booting to Recovery Environment with Windows 8/8.1 installation media or Recovery Drive/System Repair Disc here

All this assumes you can download the Windows 8.1 iso after retrieving the key using Parted Magic.

 

 



#10 scopio

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Posted 24 February 2015 - 12:19 PM

Was unable to retrieve the Windows key as it is embedded in the BIOS and apparently it is not needed.

Downloaded Windows 8.1 to usb flash drive and tried a Repair from it but could not I tried a restore point.

I decided to do a Custom Install which took an agonising long time of several hours! I am at least being able to boot into Windows without any errors being reported although it takes 20 to 30 minutes! Even typing the password takes a minute or two to get to the desktop, and that is without any other software installed! Trying to get Task Manager or the Control Panel or any other instruction to be executed takes a long time!

I have come to the conclusion that there is a hardware/driver problem, may be the CPU is on its way out or memory or hard drive. Although the tests don’t seem to indicate anything as faulty!

So don’t know why the pc is so agonisingly slow?



#11 JohnC_21

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Posted 24 February 2015 - 01:25 PM

If you did a clean install and it boots slowly then I would say it is hardware related. In your post #4 the lenovo diagnostic reported issues. Maybe there is a fault with the controller on the MB. To rule it out, and if you want to take the time to do it, install a linux distro link Ubuntu 14.04. If it runs fine then you know there is an issue with Windows 8 and your hardware. If it also boots slow then it is most likely your MB.

 

I am not sure if the lenovo diagnostic does a memory test but you can use Memtest+ to check your memory. Run it for at least 6 passes.

 

ubuntu-14.04-desktop-amd64.iso



#12 scopio

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Posted 24 February 2015 - 02:22 PM

I think it is time for me to return the pc to its rightful owner and tell her to take it to a repair shop as there are hardware issues.

 

At least with your help I have been able to boot into Windows which is a step in the right direction.

 

Thanks for your help and time. :thumbup2:



#13 JohnC_21

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Posted 24 February 2015 - 02:27 PM

No problem. Hope everything works out for the client. If they do get it fixed maybe you can post on what the problem and fix was. Thanks.






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