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DRIVER_IRQL_NOT_LESS_OR_EQUAL after os install


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#1 aklizardking

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Posted 19 February 2015 - 03:00 PM

Hello,

I have a computer that I have been trying to get to work. I have tested hard drive with dell diags, pc doctor, and seatools. It has passed all test multiple times, also I have reload the windows 7 pro 64bit operating system about 4-5 times. After doing all windows updates, adobe reader/flash,drivers from dell.com, and installing kaspersky anti-virus it will work for a few days. Then randomly it will bluescreen and will not boot into os again. I have tried to disable all microsoft drivers through verifier but it still will not boot normal or safe mode. I have got some startup repair details if anyone can help as well as bluescreenview. The only thing I haven't tried yet is to replace hard drive and reinstall.

Thanks,

 

Dell Latitude E6520

Intel core i7-2720QM 2.20GHz

8GB Memory

500GB Hard drive AHCI

Nvidia n12p-ns2

 

Problem Signature

Problem Event Name:    StartupRepairOffline

Problem Signature 01: 6.1.7600.16385

Problem Signature 02: 6.1.7600.16385

Problem Signature 03: unknown

Problem Signature 04: 21199228

Problem Signature 05: AutoFailover

Problem Signature 06: 9

Problem Signature 07: CorruptFile

OS Version: 6.1.7601.2.1.0.256.1

Locale ID: 1033

 

==================================================

Dump File         : 021015-23150-01.dmp
Crash Time        : 2/10/2015 4:20:06 PM
Bug Check String  : DRIVER_IRQL_NOT_LESS_OR_EQUAL
Bug Check Code    : 0x000000d1
Parameter 1       : 00000000`00000000
Parameter 2       : 00000000`00000002
Parameter 3       : 00000000`00000008
Parameter 4       : 00000000`00000000
Caused By Driver  : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+74ec0
File Description  : NT Kernel & System
Product Name      : Microsoft® Windows® Operating System
Company           : Microsoft Corporation
File Version      : 6.1.7601.18717 (win7sp1_gdr.150113-1808)
Processor         : x64
Crash Address     : ntoskrnl.exe+74ec0
Stack Address 1   : 
Stack Address 2   : 
Stack Address 3   : 
Computer Name     : 
Full Path         : h:\Windows\MiniDump\021015-23150-01.dmp
Processors Count  : 8
Major Version     : 15
Minor Version     : 7601
Dump File Size    : 294,352
Dump File Time    : 2/10/2015 4:21:38 PM
==================================================
 


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#2 Taikoh

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Posted 19 February 2015 - 04:24 PM

Hey there! From what it looks like, your two most likely candidates are that it might be due to a faulty driver or it could more than likely be that you have a bad RAM stick.

 

I'd recommend downloading Memtest86+ and burning the .ISO file to a CD/DVD using something like Imgburn, then booting the computer from that CD/DVD. That will run quite a few tests on your RAM and determine whether or not you have a bad RAM stick. If it turns out that everything's A-OK with your RAM, then you might be looking at a faulty driver or incompatible drivers.

 

Those are just my two cents though. Please report back what you find out if you decide to run Memtest86+!  :)



#3 aklizardking

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Posted 20 February 2015 - 10:13 AM

Memtest ran over night with no issues found 10 passes everything was good. Also when I reloaded the computer I downloaded all drivers direct from dell.(VGA,Chipsets,controlpoint,audio,touchpad,wifi,lan). When I try to restore the computer to a previous point it still will not boot. The only way I have been able to get the computer to boot into windows again was wipe the drive with a partition program, normal format from windows install would not work after reboot. All most seems like the MBR goes corrupt on it own randomly. Let me know what you think.



#4 Taikoh

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Posted 20 February 2015 - 11:03 AM

Hm...interesting.

 

For the most accurate troubleshooting I can provide, I'd probably have to examine your memory dump. If possible, could you locate the H:\Windows\MiniDump\021015-23150-01.dmp file, compress it to a .zip file, then attach it to your next reply?  :) 



#5 aklizardking

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Posted 20 February 2015 - 12:43 PM

Here is the dump

Thanks,

Attached Files



#6 hamluis

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Posted 20 February 2015 - 12:43 PM

Please download MiniToolBox  , save it to your desktop and run it.
 
Checkmark the following checkboxes:
  List last 10 Event Viewer log
  List Installed Programs
  List Users, Partitions and Memory size.
 
Click Go and paste the content into your next post.
 
Also...please Publish a Snapshot using Speccy - http://www.bleepingcomputer.com/forums/topic323892.html/page__p__1797792#entry1797792 , taking care to post the link of the snapshot in your next post.
 
Louis



#7 aklizardking

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Posted 23 February 2015 - 04:25 PM

I have to restore the computer to a previous restore point so I could boot into the operating system again. I restored it to a date before the card reader driver was updated and 3 windows update points

Thanks,

 

 

http://speccy.piriform.com/results/L1IYzDbcpZzo1nHLBBLxmq1

 

 

MiniToolBox by Farbar  Version: 30-11-2014
Ran by Owner (administrator) on 23-02-2015 at 16:19:25
Running from "C:\Users\Owner\Desktop"
Microsoft Windows 7 Professional  Service Pack 1 (X64)
Boot Mode: Normal
***************************************************************************

========================= Event log errors: ===============================

Application errors:
==================
Error: (02/23/2015 04:11:06 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

 

Error: (02/16/2015 00:02:19 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

 

Error: (02/14/2015 06:25:19 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

 

Error: (02/11/2015 11:03:01 AM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

 

Error: (02/11/2015 10:58:45 AM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

 

Error: (02/11/2015 09:56:24 AM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

 

Error: (02/11/2015 09:33:03 AM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

 

Error: (02/11/2015 09:16:03 AM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

 

Error: (02/10/2015 04:23:01 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

 

Error: (02/10/2015 01:22:58 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

 

System errors:
=============
Error: (02/23/2015 04:09:40 PM) (Source: NetBT) (User: )
Description: The name "OWNER-PC       :20" could not be registered on the interface with IP address 192.168.22.219.
The computer with the IP address 192.168.22.195 did not allow the name to be claimed by
this computer.

 

Error: (02/23/2015 04:09:40 PM) (Source: Server) (User: )
Description: The server could not bind to the transport \Device\NetBT_Tcpip_{FDD3581B-FD39-4D7C-BF48-C2A8110BEA34} because another computer on the network has the same name.  The server could not start.

 

Error: (02/23/2015 04:09:35 PM) (Source: NetBT) (User: )
Description: The name "OWNER-PC       :0" could not be registered on the interface with IP address 192.168.22.219.
The computer with the IP address 192.168.22.195 did not allow the name to be claimed by
this computer.

 

Error: (02/23/2015 04:09:32 PM) (Source: Service Control Manager) (User: )
Description: The O2FLASH service failed to start due to the following error:
%%2

 

Error: (02/16/2015 00:10:06 PM) (Source: KLIF) (User: )
Description: Сonnection is not established

 

Error: (02/16/2015 00:10:06 PM) (Source: KLIF) (User: )
Description: Сonnection is not established

 

Error: (02/16/2015 00:01:46 PM) (Source: NetBT) (User: )
Description: The name "OWNER-PC       :0" could not be registered on the interface with IP address 192.168.22.219.
The computer with the IP address 192.168.22.64 did not allow the name to be claimed by
this computer.

 

Error: (02/10/2015 04:21:39 PM) (Source: BugCheck) (User: )
Description: 0x000000d1 (0x0000000000000000, 0x0000000000000002, 0x0000000000000008, 0x0000000000000000)C:\Windows\MEMORY.DMP021015-23150-01

 

Error: (02/10/2015 04:21:24 PM) (Source: EventLog) (User: )
Description: The previous system shutdown at 4:19:33 PM on ‎2/‎10/‎2015 was unexpected.

 

Error: (02/10/2015 01:21:45 PM) (Source: Service Control Manager) (User: )
Description: The O2FLASH service failed to start due to the following error:
%%2

 

Microsoft Office Sessions:
=========================
Error: (02/23/2015 04:11:06 PM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

 

Error: (02/16/2015 00:02:19 PM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

 

Error: (02/14/2015 06:25:19 PM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

 

Error: (02/11/2015 11:03:01 AM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

 

Error: (02/11/2015 10:58:45 AM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

 

Error: (02/11/2015 09:56:24 AM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

 

Error: (02/11/2015 09:33:03 AM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

 

Error: (02/11/2015 09:16:03 AM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

 

Error: (02/10/2015 04:23:01 PM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

 

Error: (02/10/2015 01:22:58 PM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

 

=========================== Installed Programs ============================
AccelerometerP11 (HKLM-x32\...\{87434D51-51DB-4109-B68F-A829ECDCF380}) (Version: 2.00.10.34 - STMicroelectronics)
AX88772 (HKLM-x32\...\{CAAF899F-D15F-480F-AF10-22B1431A5E9F}) (Version: 1.00.0000 - )
Cisco EAP-FAST Module (x32 Version: 2.2.14 - Cisco Systems, Inc.) Hidden
Cisco LEAP Module (x32 Version: 1.0.19 - Cisco Systems, Inc.) Hidden
Cisco PEAP Module (x32 Version: 1.1.6 - Cisco Systems, Inc.) Hidden
Dell System Manager (HKLM\...\{9CC89928-4787-4ED5-9942-4EBF6C2468E6}) (Version: 1.7.10000 - Dell Inc.)
Dell Touchpad (HKLM\...\{9F72EF8B-AEC9-4CA5-B483-143980AFD6FD}) (Version: 8.1200.101.134 - ALPS ELECTRIC CO., LTD.)
DW WLAN Card Utility (HKLM\...\DW WLAN Card Utility) (Version: 5.100.235.13 - Dell Inc.)
IDT Audio (HKLM-x32\...\{E3A5A8AB-58F6-45FF-AFCB-C9AE18C05001}) (Version: 1.0.6324.0 - IDT)
Intel® Identity Protection Technology 1.2.27.0 (HKLM-x32\...\{F109D156-577D-101B-A622-CF4351943AA4}) (Version: 1.2.27.0 - Intel Corporation)
Intel® Management Engine Components (HKLM-x32\...\{65153EA5-8B6E-43B6-857B-C6E4FC25798A}) (Version: 7.1.70.1205 - Intel Corporation)
Intel® Network Connections Drivers (HKLM\...\PROSet) (Version: 18.1 - Intel)
Microsoft .NET Framework 4.5.1 (HKLM\...\{92FB6C44-E685-45AD-9B20-CADF4CABA132} - 1033) (Version: 4.5.50938 - Microsoft Corporation)
Microsoft .NET Framework 4.5.1 (Version: 4.5.50938 - Microsoft Corporation) Hidden
Microsoft Visual C++ 2005 Redistributable (x64) (HKLM\...\{071c9b48-7c32-4621-a0ac-3f809523288f}) (Version: 8.0.56336 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17 (HKLM\...\{8220EEFE-38CD-377E-8595-13398D740ACE}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (HKLM-x32\...\{9A25302D-30C0-39D9-BD6F-21E6EC160475}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.30319 (HKLM-x32\...\{196BB40D-1578-3D01-B289-BEFC77A11A1E}) (Version: 10.0.30319 - Microsoft Corporation)
NVIDIA Control Panel 327.62 (Version: 327.62 - NVIDIA Corporation) Hidden
NVIDIA Graphics Driver 327.62 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_Display.Driver) (Version: 327.62 - NVIDIA Corporation)
NVIDIA HD Audio Driver 1.3.26.4 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_HDAudio.Driver) (Version: 1.3.26.4 - NVIDIA Corporation)
NVIDIA Install Application (Version: 2.1002.141.953 - NVIDIA Corporation) Hidden
NVIDIA nView 140.75 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_Display.NView) (Version: 140.75 - NVIDIA Corporation)
O2Micro Flash Memory Card Windows Driver (HKLM-x32\...\InstallShield_{0CB3B7EE-52C7-4136-AF40-605567D90318}) (Version: 3.0.07.23 - O2Micro International LTD.)
O2Micro Flash Memory Card Windows Driver (x32 Version: 3.0.07.23 - O2Micro International LTD.) Hidden
Renesas Electronics USB 3.0 Host Controller Driver (HKLM-x32\...\InstallShield_{5442DAB8-7177-49E1-8B22-09A049EA5996}) (Version: 2.1.39.0 - Renesas Electronics Corporation)
Renesas Electronics USB 3.0 Host Controller Driver (x32 Version: 2.1.39.0 - Renesas Electronics Corporation) Hidden

 

========================= Memory info: ===================================

Percentage of memory in use: 25%
Total physical RAM: 8148.93 MB
Available physical RAM: 6109.38 MB
Total Pagefile: 16296.05 MB
Available Pagefile: 14400.06 MB
Total Virtual: 4095.88 MB
Available Virtual: 3980.5 MB

 

========================= Partitions: =====================================

1 Drive c: () (Fixed) (Total:465.66 GB) (Free:431.19 GB) NTFS

 

========================= Users: ========================================

User accounts for \\OWNER-PC

Administrator            Guest                    Owner                   

**** End of log ****


Edited by hamluis, 23 February 2015 - 06:28 PM.


#8 hamluis

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Posted 23 February 2015 - 07:03 PM

O2Micro Flash Memory Card Windows Driver (HKLM-x32\...\InstallShield_{0CB3B7EE-52C7-4136-AF40-605567D90318}) (Version: 3.0.07.23 - O2Micro International LTD.)
O2Micro Flash Memory Card Windows Driver (x32 Version: 3.0.07.23 - O2Micro International LTD.) Hidden

 

System seems to have a problem with above drivers/memory card.  I would uninstall these and see if the error goes away.

 

Your Speccy reflects no audio function for your system.

 

Your errors reflect some sort of problem relating Kaspersky or Zone Alarm or some other system-defense program.  Since what you posted doesn't reflect any of the possibilities...I don't know what to make of that.

 

AV reflects status of "disabled", system vulnerability.

 

svchost.exe     Process ID: 336      User: SYSTEM      Domain: NT AUTHORITY      Path: C:\Windows\system32\svchost.exe
Memory Usage: 274 MB       Peak Memory Usage: 1.23 GB
 
Needs investigation by you, very excessive memory usage, IMO.  If it were me, I would suspect malware and get it checked out in BC's Am I Infected Forum.
 
Hard drive reflects 10 days of use...is that accurate?
 
Louis


#9 aklizardking

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Posted 24 February 2015 - 09:38 AM

I believe that the reason that the av maybe broken is because I have restored the computer to a previous date before the av was install which is why it is broken. As for the memory card driver that maybe the issue for why the computer bluescreen possibly because there was a restore point for a driver update on the memory card reader which may have been from windows updates. Also like I have said in the original post the computer has been reloaded multiple times that is why it is ten days old. Plus there is know way that it could have malware since it was a clean install. 

 

I had got 4-5 of these laptops without hard drives and I used the same image for all of them and this is the only one that I have had issues with. First two times the computer didn't boot into windows, so we reload from the image again. Second it came back with a wifi issue (would not detect wifi adapter) uninstall/reinstall wifi driver. Which didn't fix the issue, then system restore to a previous point which broke the computer again to a no boot into windows. Third time we went to reload from usb windows 7 clean installation, after setup files were loaded the computer restarted then never booted. I then took out the hard drive and wipe all partition with a partition program. Fourth time it took the install from usb windows 7 clean installation everything was going good, ran windows updates restart twice, then no boot again into windows. Fifth time wiped all parts, then image, then updates,adobe,drivers from dell, and kaspersky, everything was working for several days. Then again here we are in the same boat. I just don't want to waste time putting a hard drive in if you believe it maybe a hard drive controller on the motherboard. As I believe if there were software issues we would have the other 4-5 laptops coming back.

Let me know what you think.

Thanks,



#10 hamluis

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Posted 24 February 2015 - 10:29 AM

Well...I've already stated what I think, based on data submitted.

 

If you want to believe that you have a software problem, that's your right...but I would say that the evidence points to either malware or hardware or both.

 

You deny that the install media/image could be the problem...because same media was used on other systems which reflect no problems.

 

I'm not smart enough to have an answer to your situation, based on what you believe...but there are only so many lanes on this particular highway for you to pursue, IMO.

 

Louis



#11 Taikoh

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Posted 25 February 2015 - 02:29 AM

Whew, sorry for the late reply! It's been a busy weekend.  :blush:
 
I've finished analyzing the crash dump, but before I go further with troubleshooting, I do have a few questions:

  • Is the laptop in question using a SSD (Solid State Drive) as opposed to a regular hard drive?
  • Is the issue that you're experiencing only occurring whenever the laptop goes into/comes out of a sleeping/hibernating state or whenever you open/close the laptop lid?
  • Is your laptop running your latest BIOS revision?

 

My computer has almost the same exact issue that yours is experiencing, except mine is because my laptop doesn't properly manage the power for the SSD that I installed. Each time I close the lid or put it into sleep/hibernation mode, something will happen whenever I attempt to resume normal usage--usually a random chance of it immediately restarting, blue screening, turning off some system component (such as the fingerprint sensor), or resuming as normal.
 
Again, sorry for the late reply. Hopefully we can get to the bottom of this!  :lol:


Edited by Taikoh, 25 February 2015 - 02:29 AM.


#12 aklizardking

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Posted 04 March 2015 - 10:57 AM

I have updated the bios to the latest version. I have also ran the prime 95 for 2 hours temps and test went well. I have also found out that this computer seems to have had this issue with the bluescreen, when the client logs off the computer and closes the lid. When they come back to the computer they push the power button and windows starts to resuming then bluescreens. I am going to try and replicate this to see if I can get it to do the same now that the bios is updated.


Also this computer doesn't have a ssd

Attached Files



#13 Taikoh

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Posted 04 March 2015 - 12:47 PM

Since the system crashes after sleep mode and the crash dump points to intelppm.sys as the culprit, I'd be more than willing to bet that it's a driver issue. I'd suggest most drivers via Device Manager and turn them on individually until you can successfully reproduce the issue, then take note of which enabled driver caused it to crash. A quick-fix is to also completely disabled sleep mode, which I've done on my laptop, but that might not be the best solution for your client.  :P






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