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#1 david leee

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Posted 19 February 2015 - 03:13 AM

Hello

So I'm looking for the question mark in the left hand corner, and I dont see it, so I cant uncheck disable ask detection. Do I need to keep any of these files and folders? Are all these files and folders infected ?

I do see some malware that I recognize.



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#2 buddy215

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Posted 19 February 2015 - 07:11 AM

Welcome to BC !

 

I'm not sure of what you are asking or need help with. If you are having problems with adware/ malware then use the programs below.

 

Use CCleaner to remove Temporary files, program caches, cookies, logs, etc. Use the Default settings. No need to use the

Registry Cleaning Tool...risky. Pay close attention while installing and UNcheck offers of toolbars....especially Google.

After install, open CCleaner and run by clicking on the Run Cleaner button in the bottom right corner.

CCleaner - PC Optimization and Cleaning - Free Download

 

Download Malwarebytes' Anti-Malware from Here

Double-click mbam-setup-2.X.X.XXXX.exe to install the application (X's are the current version number).

  • Make sure a checkmark is placed next to Launch Malwarebytes' Anti-Malware, then click Finish.
  • Once MBAM opens, when it says Your databases are out of date, click the Fix Now button.
  • Click the Settings tab at the top, and then in the left column, select Detections and Protections, and if not already checked place a checkmark in the selection box for Scan for rootkits.
  • Click the Scan tab at the top of the program window, select Threat Scan and click the Scan Now button.
  • If you receive a message that updates are available, click the Update Now button (the update will be downloaded, installed, and the scan will start).
  • The scan may take some time to finish,so please be patient.
  • If potential threats are detected, ensure that Quarantine is selected as the Action for all the listed items, and click the Apply Actions button.
  • While still on the Scan tab, click the link for View detailed log, and in the window that opens click the Export button, select Text file (*.txt), and save the log to your Desktop.
  • The log is automatically saved by MBAM and can also be viewed by clicking the History tab and then selecting Application Logs.

POST THE LOG FOR  REVIEW.

 

  • download AdwCleaner by Xplode and save to your Desktop.
  • Double-click on AdwCleaner.exe to run the tool.
    Vista/Windows 7/8 users right-click and select Run As Administrator.
  • Click on the Scan button.
  • AdwCleaner will begin...be patient as the scan may take some time to complete.
  • After the scan has finished, click on the Report button...a logfile (AdwCleaner[R0].txt) will open in Notepad for review.
  • After reviewing the log, click on the Clean button.
  • Press OK when asked to close all programs and follow the onscreen prompts.
  • Press OK again to allow AdwCleaner to restart the computer and complete the removal process.
  • After rebooting, a logfile report (AdwCleaner[S0].txt) will open automatically.
  • Copy and paste the contents of that logfile in your next reply.
  • A copy of all logfiles are saved in the C:\AdwCleaner folder which was created when running the tool.

Download Junkware Removal Tool to your desktop.

  • Shut down your protection software now to avoid potential conflicts.
  • Run the tool by double-clicking it. If you are using Windows Vista, 7, or 8; instead of double-clicking, right-mouse click JRT.exe and select "Run as Administrator".
  • The tool will open and start scanning your system.
  • Please be patient as this can take a while to complete depending on your system's specifications.
  • On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
  • Post the contents of JRT.txt into your next message.

Hold down Control and click on this link to open ESET OnlineScan in a new window. (Eset can take more than an hour to run so plan accordingly)

  • Click the esetonlinebtn.png button.
  • For alternate browsers only: (Microsoft Internet Explorer users can skip these steps)
  • Click on esetsmartinstaller_enu.exe to download the ESET Smart Installer. Save it to your desktop.
  • Double click on the esetsmartinstaller_enu.png icon on your desktop.
  • Check "YES, I accept the Terms of Use."
  • Click the Start button.
  • Accept any security warnings from your browser.
  • Under scan settings, check "Scan Archives" and "Remove found threats"
  • Click Advanced settings and select the following:
  • Scan potentially unwanted applications
  • Scan for potentially unsafe applications
  • Enable Anti-Stealth technology
  • ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
  • When the scan completes, click List Threats
  • Click Export, and save the file to your desktop using a unique name, such as ESETScan. Include the contents of this report in your next reply.
  • Click the Back button.
  • Click the Finish button.
  • NOTE:Sometimes if ESET finds no infections it will not create a log.

“Every atom in your body came from a star that exploded and the atoms in your left hand probably came from a different star than your right hand. It really is the most poetic thing I know about physics...you are all stardust.”Lawrence M. Krauss

A 1792 U.S. penny, designed in part by Thomas Jefferson and George Washington, reads “Liberty Parent of Science & Industry.”


#3 Phantom010

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Posted 19 February 2015 - 10:40 AM

Hello

So I'm looking for the question mark in the left hand corner, and I dont see it, so I cant uncheck disable ask detection. Do I need to keep any of these files and folders? Are all these files and folders infected ?

I do see some malware that I recognize.

 

If you're referring to AdwCleaner, the option to disable ask detection and others has been removed, for whatever reason.

 

AdwCleaner-Remove-Toolbars-03.jpg

 

I'd simply let AdwCleaner remove Ask, or uninstall Ask yourself. It's useless adware anyway.



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#4 david leee

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Posted 19 February 2015 - 05:03 PM

Ok so I ran the scan to rid my computer of the malware and I actually printed the list of files and folders, 4 pages long. I noticed a ton of malware that I will delete, however are all my results trash, or do I need to painstakingly read through that list line by line, and pick and choose what to keep and what to can

#5 Phantom010

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Posted 19 February 2015 - 05:10 PM

Could you please copy/paste the log into your next reply?



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#6 david leee

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Posted 19 February 2015 - 06:22 PM

oh boy ... stand by I'm trying to find a way to copy and send my scan results to you.

 



#7 Phantom010

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Posted 19 February 2015 - 06:55 PM

Simply highlight (or hit CTRL+A) the whole content, copy, and paste it into your next reply.


Edited by Phantom010, 19 February 2015 - 06:56 PM.


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#8 david leee

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Posted 19 February 2015 - 06:57 PM

well it aint gonna happen there is no way to copy this list of results. So like I said I really don't know what I'm doing, but I'm gonna just gonna have to take the plunge and delete the whole list. I'm thinking that I'm not the first person to bring up this issue and you wise counselors probably delt with adwcleaner before. What say ye ? 



#9 Phantom010

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Posted 19 February 2015 - 06:59 PM

Click inside the Notepad window, the one with all the scan report.

 

Hit CTRL + A on your keyboard to select all.

 

Hit CTRL + C to copy.

 

In your next reply here, hit CTRL + V to paste.

 

Simple.



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#10 david leee

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Posted 19 February 2015 - 07:03 PM

Ok I tried that I'm just not getting any cooperation from this thing

 



#11 david leee

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Posted 19 February 2015 - 07:21 PM

I really want to say thanx for the help. I can't highlight the dialog box if I click and hold down the cursor. .. that won't work either how about this maybe you can run a adwcleaner scan on your computer that way you can see what's happening, and you might be able to see your results then you can see if there's anything you wouldn't get rid of also if you can copy it.

#12 Phantom010

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Posted 19 February 2015 - 07:24 PM

You need to run a scan.

 

When the scan is finished, click Report and a Notepad window will be opened.

 

Please post the contents into your next reply.



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#13 david leee

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Posted 19 February 2015 - 07:35 PM

Ok

#14 quietman7

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Posted 19 February 2015 - 07:44 PM

Is this the same computer as here?
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#15 Phantom010

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Posted 19 February 2015 - 07:46 PM

Is this the same computer as here?

 

Thanks for that.



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