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KoobFace worm keeps coming back???


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#1 canuckal

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Posted 18 February 2015 - 04:58 PM

Hello, 

I ran Malwarebytes anti malware program and it detected KoobFace worm virus.  I sent it to quarantine and restarted my computer. After being back on the internet I went back and did another scan.   This time as some people had suggested,  I turned OFF "Restore Point" and restarted my comupter in "Safe" mode. Malwarebytes  again found the virus and so I quarantined it again and did a normal restart. But again I ran another scan after being on the internet, the virus is still there?? I just keeps coming back? It appears that Malwarebytes although detects the KoobFace worm virus and quaratines it, it cannot fully remove it??  Any suggestion as to how to permanently remove this trojan virus without spend money a purchasing new malware removal software?



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#2 InadequateInfirmity

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Posted 18 February 2015 - 05:01 PM

Welcome to BC . :)

 

 

 

 

Download 9-Lab Removal Tool. from one of the links below.

CLICK HERE to determine whether you're running 32-bit or 64-bit for Windows.
 


Install the program onto your computer, then right click the icon RRXH2ZG.jpg run as administrator.

Go to the Update tab and update the program.

ZT1y9rP.png

Now go to the scanner tab and select Full Scan.

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Upon Scan Completion Click Show Results.

FihDIFx.png

Now click the Clean button.

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Once done cleaning you can go to the logs tab double click it and copy paste in your next reply.



#3 canuckal

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Posted 18 February 2015 - 05:21 PM

I have a 32-bit operating system.  The two links you sent for 9-Lab are X64 and X86??  Which link should I use for 32-bit windows system?



#4 InadequateInfirmity

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Posted 18 February 2015 - 05:26 PM

Second one. :)

 

Same as this one.

http://9-lab.com/download/rmtool-setup-x86.exe



#5 canuckal

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Posted 18 February 2015 - 05:36 PM

Thanks. Yes, I just figured that at x86 is 32-bit system.  :wink:



#6 InadequateInfirmity

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Posted 18 February 2015 - 05:43 PM

Post the log after the scan and removal and let me know how things are.






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