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System Restore Not Working


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#1 tomatetoro

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Posted 18 February 2015 - 04:42 PM

Hi,

I have been trying to restore my computer to a couple days previously but it just won't work. I've been trying to do this to restore an art program I use daily that I somehow managed to reset my settings on and I can't fix it. I keep getting the error message 0x80070571 and I ran chkdsk/r last night then ran system restore but it still did not work. I disabled Windows Defender temporarily and it still did not work. I even ran it in Safe Mode and it still didn't work. I scanned for viruses and there's none so I'm pretty sure it's not that. I also went through services.msc and started Volume Shadow Copy service because it wasn't started then restored again but it did not work. Can anyone help? I'm running sfc/scannow at the moment.

My computer is a HP 15-f039wm Notebook PC running Windows 8.1 OS. I've had it for less than a year I believe, with no problems.



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#2 Aura

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Posted 18 February 2015 - 05:11 PM

Hi tomatetoro :)

Is this the exact error message you are getting when trying to create a restore point, or trying to restore to a previous one?

Error 0x80070571: The disc structure is corrupted and unreadable

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#3 tomatetoro

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Posted 18 February 2015 - 05:20 PM

Yes it gives me something similar to that at least from what I remember about what it said. Also I was wondering if after system file checker (sfc/scannow) ends I should try a clean boot then try restoring again?



#4 Aura

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Posted 18 February 2015 - 05:23 PM

It's possible that the restore points are corrupt. If your "art program" have a config file, did you try restoring it to a previous version?

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#5 tomatetoro

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Posted 18 February 2015 - 05:31 PM

I looked for a config file right now I couldn't find one. The program is Paint Tool Sai and it's running fine it just erased my latest settings.

sfc scan just finished and these are my results

 

 

Microsoft Windows [Version 6.3.9600]
© 2013 Microsoft Corporation. All rights reserved.

C:\Windows\system32>sfc/scannow

Beginning system scan.  This process will take some time.

Beginning verification phase of system scan.
Verification 100% complete.

Windows Resource Protection found corrupt files but was unable to fix some
of them. Details are included in the CBS.Log windir\Logs\CBS\CBS.log. For
example C:\Windows\Logs\CBS\CBS.log. Note that logging is currently not
supported in offline servicing scenarios.

C:\Windows\system32>



#6 Aura

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Posted 18 February 2015 - 05:32 PM

You'll have to restart your computer for the repairs to take effect. Then you can try to restore your system after.

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#7 tomatetoro

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Posted 18 February 2015 - 05:37 PM

I restarted it then tried system restore again; didn't work.



#8 Aura

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Posted 18 February 2015 - 05:38 PM

Let's see if the hard drive isn't failing. Please download GSmartControl and save it to your Desktop.
  • Extract gsmartcontrol-0.8.7-win32.zip to a folder, double-click on gsmartcontrol.exe
  • A list of hard drives will appear, single-click each disk to see Drive Information and identify your drive
    note: most machines will only have one or two entries, but an easy way to identify your drive is by its size.
  • Double-click on the hard drive to see detailed Device Information
  • Click on the Attributes tab, do you see any red or pink entries like the ones below? Please list the names in your next reply if there are any.
    info_failing.png
  • Click on the Perform Tests tab
  • Select Extended Self-Test and click Execute
    note: this test can take several hours to run
  • Allow the test to complete, the results will be displayed at the bottom
  • Please post the result of the scan in your next reply
After the test, let me know if there's any lines that are highlighted in pink or red.

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#9 tomatetoro

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Posted 18 February 2015 - 08:14 PM


=== START OF READ SMART DATA SECTION ===
SMART overall-health self-assessment test result: PASSED

General SMART Values:
Offline data collection status:  (0x00)    Offline data collection activity
                    was never started.
                    Auto Offline Data Collection: Disabled.
Self-test execution status:      (   0)    The previous self-test routine completed
                    without error or no self-test has ever
                    been run.
Total time to complete Offline
data collection:         (   45) seconds.
Offline data collection
capabilities:              (0x51) SMART execute Offline immediate.
                    No Auto Offline data collection support.
                    Suspend Offline collection upon new
                    command.
                    No Offline surface scan supported.
                    Self-test supported.
                    No Conveyance Self-test supported.
                    Selective Self-test supported.
SMART capabilities:            (0x0003)    Saves SMART data before entering
                    power-saving mode.
                    Supports SMART auto save timer.
Error logging capability:        (0x01)    Error logging supported.
                    General Purpose Logging supported.
Short self-test routine
recommended polling time:      (   2) minutes.
Extended self-test routine
recommended polling time:      ( 114) minutes.
SCT capabilities:            (0x003d)    SCT Status supported.
                    SCT Error Recovery Control supported.
                    SCT Feature Control supported.
                    SCT Data Table supported.

SMART Attributes Data Structure revision number: 16
Vendor Specific SMART Attributes with Thresholds:
ID# ATTRIBUTE_NAME          FLAG     VALUE WORST THRESH TYPE      UPDATED  WHEN_FAILED RAW_VALUE
  1 Raw_Read_Error_Rate     0x002f   100   100   062    Pre-fail  Always       -       0
  2 Throughput_Performance  0x0025   100   100   040    Pre-fail  Offline      -       0
  3 Spin_Up_Time            0x0023   214   100   033    Pre-fail  Always       -       1
  4 Start_Stop_Count        0x0032   100   100   000    Old_age   Always       -       358
  5 Reallocated_Sector_Ct   0x0033   100   100   005    Pre-fail  Always       -       0
  7 Seek_Error_Rate         0x002f   100   100   067    Pre-fail  Always       -       0
  8 Seek_Time_Performance   0x0025   100   100   040    Pre-fail  Offline      -       0
  9 Power_On_Hours          0x0032   098   098   000    Old_age   Always       -       1045
 10 Spin_Retry_Count        0x0033   100   100   060    Pre-fail  Always       -       0
 12 Power_Cycle_Count       0x0032   100   100   000    Old_age   Always       -       356
183 Runtime_Bad_Block       0x0032   100   100   000    Old_age   Always       -       0
184 End-to-End_Error        0x0033   100   100   097    Pre-fail  Always       -       0
187 Reported_Uncorrect      0x0032   100   100   000    Old_age   Always       -       4295163904
188 Command_Timeout         0x0032   100   100   000    Old_age   Always       -       1
190 Airflow_Temperature_Cel 0x0022   065   060   045    Old_age   Always       -       35 (Min/Max 16/36)
191 G-Sense_Error_Rate      0x0032   099   099   000    Old_age   Always       -       452
192 Power-Off_Retract_Count 0x0032   100   100   000    Old_age   Always       -       262148
193 Load_Cycle_Count        0x0032   099   099   000    Old_age   Always       -       19586
196 Reallocated_Event_Count 0x0032   100   100   000    Old_age   Always       -       0
197 Current_Pending_Sector  0x0032   100   100   000    Old_age   Always       -       0
198 Offline_Uncorrectable   0x0030   100   100   000    Old_age   Offline      -       0
199 UDMA_CRC_Error_Count    0x0036   100   100   000    Old_age   Always       -       0
223 Load_Retry_Count        0x002a   100   100   000    Old_age   Always       -       0

SMART Error Log Version: 1
No Errors Logged

SMART Self-test log structure revision number 1
Num  Test_Description    Status                  Remaining  LifeTime(hours)  LBA_of_first_error
# 1  Extended offline    Completed without error       00%      1045         -

SMART Selective self-test log data structure revision number 1
 SPAN  MIN_LBA  MAX_LBA  CURRENT_TEST_STATUS
    1        0        0  Not_testing
    2        0        0  Not_testing
    3        0        0  Not_testing
    4        0        0  Not_testing
    5        0        0  Not_testing
Selective self-test flags (0x0):
  After scanning selected spans, do NOT read-scan remainder of disk.
If Selective self-test is pending on power-up, resume after 0 minute delay.

 

 

Also no lines were highlighted in pink nor red.


Edited by tomatetoro, 18 February 2015 - 08:16 PM.


#10 tomatetoro

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Posted 18 February 2015 - 08:15 PM

Test results said: completed without error



#11 Aura

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Posted 18 February 2015 - 08:25 PM

So your drive is fully healthy and running fine. Alright, let's take a look at the software.

3Al62Pm.pngList Installed Programs
  • Download MiniToolBox and move it to your Desktop;
  • Execute it by double-clicking on it;
  • Check the "List Installed Programs" checkbox;
    dE2KOUZ.png
  • Click on the Go button;
  • Once the scan is complete, a log will open.
    wRKHMXW.png
  • Copy/paste (select the Notepad, press Ctrl + A then Ctrl + C to copy, and Ctrl + V to paste) the content of the output log in your next reply;

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#12 tomatetoro

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Posted 18 February 2015 - 08:28 PM


=========================== Installed Programs ============================
7-Zip 9.20 (x64 edition) (HKLM\...\{23170F69-40C1-2702-0920-000001000000}) (Version: 9.20.00.0 - Igor Pavlov)
Adobe Flash Player 16 NPAPI (HKLM-x32\...\Adobe Flash Player NPAPI) (Version: 16.0.0.305 - Adobe Systems Incorporated)
Adobe Shockwave Player 12.0 (HKLM-x32\...\Adobe Shockwave Player) (Version: 12.0.4.144 - Adobe Systems, Inc.)
ArtRage Studio (HKLM-x32\...\{A35086FB-486A-47FB-8D29-92A7DA63B0D2}) (Version: 3.5.12 - Ambient Design)
ASIO4ALL (HKLM-x32\...\ASIO4ALL) (Version: 2.11 Beta2 - Michael Tippach)
Audacity 2.0.5 (HKLM-x32\...\Audacity_is1) (Version: 2.0.5 - Audacity Team)
Autodesk SketchBookExpress 2010 R1 (HKLM-x32\...\{426187BC-F500-4208-B3C1-96876EE7FA31}) (Version: 4.12.0001 - Autodesk)
Bonjour (HKLM\...\{6E3610B2-430D-4EB0-81E3-2B57E8B9DE8D}) (Version: 3.0.0.10 - Apple Inc.)
CCleaner (HKLM\...\CCleaner) (Version: 5.00 - Piriform)
CyberLink Media Suite 10 (HKLM-x32\...\InstallShield_{1FBF6C24-C1fD-4101-A42B-0C564F9E8E79}) (Version: 10.0.6.3728 - CyberLink Corp.)
CyberLink Media Suite 10 (x32 Version: 10.0.6.3728 - CyberLink Corp.) Hidden
Cyberlink PhotoDirector (HKLM-x32\...\InstallShield_{39337565-330E-4ab6-A9AE-AC81E0720B10}) (Version: 3.0.4.4824 - CyberLink Corp.)
Cyberlink PhotoDirector (x32 Version: 3.0.4.4824 - CyberLink Corp.) Hidden
CyberLink Power2Go 8 (HKLM-x32\...\InstallShield_{2A87D48D-3FDF-41fd-97CD-A1E370EFFFE2}) (Version: 8.0.6.3821 - CyberLink Corp.)
CyberLink Power2Go 8 (x32 Version: 8.0.6.3821 - CyberLink Corp.) Hidden
CyberLink PowerDirector 10 (HKLM-x32\...\InstallShield_{B0B4F6D2-F2AE-451A-9496-6F2F6A897B32}) (Version: 10.0.6.3912 - CyberLink Corp.)
CyberLink PowerDirector 10 (x32 Version: 10.0.6.3912 - CyberLink Corp.) Hidden
CyberLink PowerDVD 12 (HKLM-x32\...\InstallShield_{B46BEA36-0B71-4A4E-AE41-87241643FA0A}) (Version: 12.0.3.3709 - CyberLink Corp.)
CyberLink PowerDVD 12 (x32 Version: 12.0.3.3709 - CyberLink Corp.) Hidden
CyberLink YouCam (HKLM-x32\...\InstallShield_{01FB4998-33C4-4431-85ED-079E3EEFE75D}) (Version: 5.0.3.3907 - CyberLink Corp.)
CyberLink YouCam (x32 Version: 5.0.3.3907 - CyberLink Corp.) Hidden
Deckadance 2 (HKLM-x32\...\Deckadance 2) (Version: 2.0 - Image-Line)
DisableMSDefender (Version: 1.0.0 - Hewlett-Packard Company) Hidden
Energy Star (HKLM\...\{465CA2B6-98AF-4E77-BE22-A908C34BB9EC}) (Version: 1.0.9 - Hewlett-Packard Company)
FL Studio 11 (HKLM-x32\...\FL Studio 11) (Version:  - Image-Line)
Gyazo 2.3 (HKLM-x32\...\{6DB8C365-E719-4BA5-9594-10DFC244D3FD}_is1) (Version:  - Nota Inc.)
Hewlett-Packard ACLM.NET v1.2.2.3 (x32 Version: 1.00.0000 - Hewlett-Packard Company) Hidden
Host App Service (HKCU\...\Pokki) (Version: 0.269.5.375 - Pokki)
HP Customer Experience Enhancements (x32 Version: 6.0.1.8 - Hewlett-Packard) Hidden
HP Documentation (HKLM-x32\...\{DCB0919F-F0A6-4C63-800F-B6825D6C0434}) (Version: 1.1.0.0 - Hewlett-Packard)
HP Postscript Converter (Version: 4.5.12202 - Hewlett-Packard) Hidden
HP Recovery Manager (x32 Version: 1.17.1420 - Hewlett-Packard) Hidden
HP Registration Service (HKLM\...\{D1E8F2D7-7794-4245-B286-87ED86C1893C}) (Version: 1.2.7493.4758 - Hewlett-Packard)
HP SimplePass (HKLM-x32\...\InstallShield_{314FAD12-F785-4471-BCE8-AB506642B9A1}) (Version: 8.01.11 - Hewlett-Packard)
HP SimplePass (Version: 8.01.11 - Hewlett-Packard) Hidden
HP Support Assistant (HKLM-x32\...\{8C696B4B-6AB1-44BC-9416-96EAC474CABE}) (Version: 7.5.2.12 - Hewlett-Packard Company)
HP System Event Utility (HKLM-x32\...\{DEF23826-DB71-4654-BC00-D5D6C20802EA}) (Version: 1.1.4 - Hewlett-Packard Company)
HP Utility Center (HKLM\...\{82E6836B-9400-4965-9FD2-46BD64D8BE41}) (Version: 2.4.7 - Hewlett-Packard Company)
HP Wireless Button Driver (HKLM-x32\...\{30B2D1D8-0A07-4B71-9553-0710C5D31E35}) (Version: 1.1.2.1 - Hewlett-Packard Company)
IL Download Manager (HKLM-x32\...\IL Download Manager) (Version:  - Image-Line)
IL Shared Libraries (HKLM-x32\...\IL Shared Libraries) (Version:  - Image-Line)
Inst5675 (Version: 8.01.11 - Softex Inc.) Hidden
Inst5676 (Version: 8.01.11 - Softex Inc.) Hidden
Intel® Processor Graphics (HKLM-x32\...\{F0E3AD40-2BBD-4360-9C76-B9AC9A5886EA}) (Version: 10.18.10.3408 - Intel Corporation)
Intel® Sideband Fabric Device Driver (HKLM-x32\...\C5A8BC6E-723A-4C0F-96E1-C426D1A4BCA9) (Version: 1.0.0.1002 - Intel Corporation)
Intel® Trusted Execution Engine (HKLM\...\{176E2755-0A17-42C6-88E2-192AB2131278}) (Version: 1.0.0.1064 - Intel Corporation)
Intel® Trusted Execution Engine (Version: 1.1.1.1 - Intel Corporation) Hidden
Intel® Trusted Execution Engine Driver (Version: 1.0.0.1064 - Intel Corporation) Hidden
Java 8 Update 31 (HKLM-x32\...\{26A24AE4-039D-4CA4-87B4-2F83218031F0}) (Version: 8.0.310 - Oracle Corporation)
Java Auto Updater (x32 Version: 2.8.31.13 - Oracle Corporation) Hidden
Malwarebytes Anti-Malware version 2.0.4.1028 (HKLM-x32\...\Malwarebytes Anti-Malware_is1) (Version: 2.0.4.1028 - Malwarebytes Corporation)
Microsoft Office (HKLM-x32\...\{90150000-0138-0409-0000-0000000FF1CE}) (Version: 15.0.4569.1506 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM-x32\...\{710f4c1c-cc18-4c49-8cbf-51240c89a1a2}) (Version: 8.0.61001 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM-x32\...\{837b34e3-7c30-493c-8f6a-2b0f04e2912c}) (Version: 8.0.59193 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161 (HKLM\...\{5FCE6D76-F5DC-37AB-B2B8-22AB8CEDB1D4}) (Version: 9.0.30729.6161 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (HKLM-x32\...\{9A25302D-30C0-39D9-BD6F-21E6EC160475}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (HKLM-x32\...\{1F1C2DFC-2D24-3E06-BCB8-725134ADF989}) (Version: 9.0.30729.4148 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (HKLM-x32\...\{9BE518E6-ECC6-35A9-88E4-87755C07200F}) (Version: 9.0.30729.6161 - Microsoft Corporation)
Microsoft Visual C++ 2010  x64 Redistributable - 10.0.40219 (HKLM\...\{1D8E6291-B0D5-35EC-8441-6616F567A0F7}) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.40219 (HKLM-x32\...\{F0C3E5D1-1ADE-321E-8167-68EF0DE699A5}) (Version: 10.0.40219 - Microsoft Corporation)
Mozilla Firefox 35.0.1 (x86 en-US) (HKLM-x32\...\Mozilla Firefox 35.0.1 (x86 en-US)) (Version: 35.0.1 - Mozilla)
Mozilla Maintenance Service (HKLM-x32\...\MozillaMaintenanceService) (Version: 32.0.2 - Mozilla)
MSVCRT Redists (Version: 1.0 - Sony Creative Software Inc.) Hidden
OpenOffice 4.1.1 (HKLM-x32\...\{9395F41D-0F80-432E-9A59-B8E477E7E163}) (Version: 4.11.9775 - Apache Software Foundation)
Realtek Card Reader (HKLM-x32\...\{5BC2B5AB-80DE-4E83-B8CF-426902051D0A}) (Version: 1.1.9200.23 - Realtek Semiconductor Corp.)
Realtek Ethernet Controller Driver (HKLM-x32\...\{8833FFB6-5B0C-4764-81AA-06DFEED9A476}) (Version: 8.20.815.2013 - Realtek)
Realtek High Definition Audio Driver (HKLM-x32\...\{F132AF7F-7BCA-4EDE-8A7C-958108FE7DBC}) (Version: 6.0.1.7083 - Realtek Semiconductor Corp.)
REALTEK Wireless LAN Driver (HKLM-x32\...\{A5107464-AA9B-4177-8129-5FF2F42DD322}) (Version: 1.00.12.0906 - REALTEK Semiconductor Corp.)
Skype? 7.1 (HKLM-x32\...\{24991BA0-F0EE-44AD-9CC8-5EC50AECF6B7}) (Version: 7.1.105 - Skype Technologies S.A.)
Sony Vegas Pro 10 (64-bit) (HKLM-x32\...\Sony Vegas Pro 10 (64-bit)) (Version:  - )
Start Menu (HKCU\...\Pokki_Start_Menu) (Version: 0.269.5.375 - Pokki)
SUPERAntiSpyware (HKLM\...\{CDDCBBF1-2703-46BC-938B-BCC81A1EEAAA}) (Version: 6.0.1158 - SUPERAntiSpyware.com)
swMSM (x32 Version: 12.0.0.1 - Adobe Systems, Inc) Hidden
Synaptics Pointing Device Driver (HKLM\...\SynTPDeinstKey) (Version: 17.0.6.2 - Synaptics Incorporated)
Update for Japanese Microsoft IME Postal Code Dictionary (HKLM-x32\...\{15015752-9990-4516-A2B1-93823281FB8E}) (Version: 15.0.1759 - Microsoft Corporation)
Update for Japanese Microsoft IME Standard Dictionary (HKLM-x32\...\{7DB71278-9AD7-4480-AB08-8649C5010B17}) (Version: 15.0.1215 - Microsoft Corporation)
Update for Japanese Microsoft IME Standard Extended Dictionary (HKLM-x32\...\{78CE66A9-85AF-4BD8-8FB7-35B5F3846C00}) (Version: 15.0.1215 - Microsoft Corporation)
UTAU 歌声合成ツール (HKLM-x32\...\{616A6B38-329A-4DD1-865A-24A89A1C95F0}) (Version: 1.1.1801 - 飴屋プロジェクト)
Wacom Tablet (HKLM\...\Wacom Tablet Driver) (Version: 6.3.10w2 - Wacom Technology Corp.)
WebTablet FB Plugin 32 bit (HKLM-x32\...\Wacom WebTabletPlugin for Internet Explorer and Netscape) (Version: 2.1.0.7 - Wacom Technology Corp.)
WebTablet FB Plugin 64 bit (HKLM\...\Wacom WebTabletPlugin for Internet Explorer and Netscape) (Version: 2.1.0.7 - Wacom Technology Corp.)
WinRAR 5.11 (64-bit) (HKLM\...\WinRAR archiver) (Version: 5.11.0 - win.rar GmbH)

**** End of log ****
 



#13 Aura

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Posted 18 February 2015 - 08:32 PM

Download and install these drivers:

http://ftp.hp.com/pub/softpaq/sp66501-67000/sp66956.exe
http://ftp.hp.com/pub/softpaq/sp66501-67000/sp66957.exe
http://ftp.hp.com/pub/softpaq/sp66501-67000/sp66958.exe

If it asks you to restart your computer after an installation, do it. If it says that a newer version of the driver is already installed, don't install it.

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#14 tomatetoro

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Posted 18 February 2015 - 08:37 PM

I believe the last one installed without prompt for restart but the sp66957.exe wouldnt install because it said the computer does not meet the minimum requirements and the second wouldn't either because it said the platform was not supported and gave me this log file

2015:02:18 17:35:02:693:   
2015:02:18 17:35:02:698:   >>> Log start
2015:02:18 17:35:02:702:   Single-instance mutex has been obtained
2015:02:18 17:35:02:707:   Core version: 2.5.24
2015:02:18 17:35:02:726:   Setup version: 2.0.40.0
2015:02:18 17:35:02:730:   Command line: "C:\SWsetup\SP66958\SetupRST.exe"
2015:02:18 17:35:02:736:   OS data: 6-2-1-0 64-bit
2015:02:18 17:35:02:742:   System up time: 10019 sec
2015:02:18 17:35:02:756:   Reboot pending: No
2015:02:18 17:35:02:789:   Current UI language: 0409
2015:02:18 17:35:02:799:   Language folder: C:\Users\MEGANB~1\AppData\Local\Temp\IIFE3A6.tmp
2015:02:18 17:35:02:878:     Found C:\Users\MEGANB~1\AppData\Local\Temp\IIFE3A6.tmp\ar-SA\IntelCommon.dll. Lang 0401. Rank 0
2015:02:18 17:35:02:989:     Found C:\Users\MEGANB~1\AppData\Local\Temp\IIFE3A6.tmp\cs-CZ\IntelCommon.dll. Lang 0405. Rank 0
2015:02:18 17:35:03:083:     Found C:\Users\MEGANB~1\AppData\Local\Temp\IIFE3A6.tmp\da-DK\IntelCommon.dll. Lang 0406. Rank 0
2015:02:18 17:35:03:153:     Found C:\Users\MEGANB~1\AppData\Local\Temp\IIFE3A6.tmp\de-DE\IntelCommon.dll. Lang 0407. Rank 0
2015:02:18 17:35:03:294:     Found C:\Users\MEGANB~1\AppData\Local\Temp\IIFE3A6.tmp\el-GR\IntelCommon.dll. Lang 0408. Rank 0
2015:02:18 17:35:03:365:     Found C:\Users\MEGANB~1\AppData\Local\Temp\IIFE3A6.tmp\en-US\IntelCommon.dll. Lang 0409. Rank 3
2015:02:18 17:35:03:440:     Found C:\Users\MEGANB~1\AppData\Local\Temp\IIFE3A6.tmp\es-ES\IntelCommon.dll. Lang 0C0A. Rank 0
2015:02:18 17:35:03:553:     Found C:\Users\MEGANB~1\AppData\Local\Temp\IIFE3A6.tmp\fi-FI\IntelCommon.dll. Lang 040B. Rank 0
2015:02:18 17:35:03:685:     Found C:\Users\MEGANB~1\AppData\Local\Temp\IIFE3A6.tmp\fr-FR\IntelCommon.dll. Lang 040C. Rank 0
2015:02:18 17:35:03:747:     Found C:\Users\MEGANB~1\AppData\Local\Temp\IIFE3A6.tmp\he-IL\IntelCommon.dll. Lang 040D. Rank 0
2015:02:18 17:35:03:842:     Found C:\Users\MEGANB~1\AppData\Local\Temp\IIFE3A6.tmp\hu-HU\IntelCommon.dll. Lang 040E. Rank 0
2015:02:18 17:35:03:917:     Found C:\Users\MEGANB~1\AppData\Local\Temp\IIFE3A6.tmp\it-IT\IntelCommon.dll. Lang 0410. Rank 0
2015:02:18 17:35:04:024:     Found C:\Users\MEGANB~1\AppData\Local\Temp\IIFE3A6.tmp\ja-JP\IntelCommon.dll. Lang 0411. Rank 0
2015:02:18 17:35:04:103:     Found C:\Users\MEGANB~1\AppData\Local\Temp\IIFE3A6.tmp\ko-KR\IntelCommon.dll. Lang 0412. Rank 0
2015:02:18 17:35:04:166:     Found C:\Users\MEGANB~1\AppData\Local\Temp\IIFE3A6.tmp\nb-NO\IntelCommon.dll. Lang 0414. Rank 0
2015:02:18 17:35:04:239:     Found C:\Users\MEGANB~1\AppData\Local\Temp\IIFE3A6.tmp\nl-NL\IntelCommon.dll. Lang 0413. Rank 0
2015:02:18 17:35:04:309:     Found C:\Users\MEGANB~1\AppData\Local\Temp\IIFE3A6.tmp\pl-PL\IntelCommon.dll. Lang 0415. Rank 0
2015:02:18 17:35:04:389:     Found C:\Users\MEGANB~1\AppData\Local\Temp\IIFE3A6.tmp\pt-BR\IntelCommon.dll. Lang 0416. Rank 0
2015:02:18 17:35:04:529:     Found C:\Users\MEGANB~1\AppData\Local\Temp\IIFE3A6.tmp\pt-PT\IntelCommon.dll. Lang 0816. Rank 0
2015:02:18 17:35:04:655:     Found C:\Users\MEGANB~1\AppData\Local\Temp\IIFE3A6.tmp\ru-RU\IntelCommon.dll. Lang 0419. Rank 0
2015:02:18 17:35:04:738:     Found C:\Users\MEGANB~1\AppData\Local\Temp\IIFE3A6.tmp\sv-SE\IntelCommon.dll. Lang 041D. Rank 0
2015:02:18 17:35:04:833:     Found C:\Users\MEGANB~1\AppData\Local\Temp\IIFE3A6.tmp\th-TH\IntelCommon.dll. Lang 041E. Rank 0
2015:02:18 17:35:04:906:     Found C:\Users\MEGANB~1\AppData\Local\Temp\IIFE3A6.tmp\tr-TR\IntelCommon.dll. Lang 041F. Rank 0
2015:02:18 17:35:05:022:     Found C:\Users\MEGANB~1\AppData\Local\Temp\IIFE3A6.tmp\zh-CN\IntelCommon.dll. Lang 0804. Rank 0
2015:02:18 17:35:05:131:     Found C:\Users\MEGANB~1\AppData\Local\Temp\IIFE3A6.tmp\zh-TW\IntelCommon.dll. Lang 0404. Rank 0
2015:02:18 17:35:05:180:   Loading language 0409
2015:02:18 17:35:05:193:   Setup mode: Installation
2015:02:18 17:35:05:206:   Looking for OS: 6.1 6.2
2015:02:18 17:35:05:230:   OS check passed
2015:02:18 17:35:05:243:   .NET version check passed
2015:02:18 17:35:05:261:   Resolving driver source
2015:02:18 17:35:05:284:     Using embedded driver(s). Temp source is 'C:\Users\MEGANB~1\AppData\Local\Temp\IIFED4B.tmp'
2015:02:18 17:35:05:541:   Using folder 'C:\Users\MEGANB~1\AppData\Local\Temp\IIFED4B.tmp' as the driver source
2015:02:18 17:35:05:550:   Scanning all active devices
2015:02:18 17:35:05:581:   Scanning x32\iaAHCIC.inf (Name: AHCI32, Version: 12.8.1.1000)
2015:02:18 17:35:05:594:     No section match
2015:02:18 17:35:05:607:     MUP OS bits: 0x92A8
2015:02:18 17:35:05:624:   Scanning x32\iaStorAC.inf (Name: RAID32, Version: 12.8.1.1000)
2015:02:18 17:35:05:634:     No section match
2015:02:18 17:35:05:649:     MUP OS bits: 0x92A8
2015:02:18 17:35:05:666:   Scanning x64\iaAHCIC.inf (Name: AHCI64, Version: 12.8.1.1000)
2015:02:18 17:35:05:680:     Section with the best match: INTEL.NTamd64.6.2
2015:02:18 17:35:05:690:       Device: PCI\VEN_8086&DEV_3B29&CC_0106 (Intel® 5 Series 4 Port SATA AHCI Controller)
2015:02:18 17:35:05:702:       Device: PCI\VEN_8086&DEV_3B2F&CC_0106 (Intel® 5 Series 6 Port SATA AHCI Controller)
2015:02:18 17:35:05:719:       Device: PCI\VEN_8086&DEV_3B22&CC_0106 (Intel® 5 Series/3400 Series SATA AHCI Controller)
2015:02:18 17:35:05:729:       Device: PCI\VEN_8086&DEV_1C02&CC_0106 (Intel® Desktop/Workstation/Server Express Chipset SATA AHCI Controller)
2015:02:18 17:35:05:739:       Device: PCI\VEN_8086&DEV_1C03&CC_0106 (Intel® Mobile Express Chipset SATA AHCI Controller)
2015:02:18 17:35:05:749:       Device: PCI\VEN_8086&DEV_1D02&CC_0106 (Intel® C600 Series Chipset SATA AHCI Controller)
2015:02:18 17:35:05:761:       Device: PCI\VEN_8086&DEV_1E02&CC_0106 (Intel® 7 Series/C216 Chipset Family SATA AHCI Controller)
2015:02:18 17:35:05:773:       Device: PCI\VEN_8086&DEV_1E03&CC_0106 (Intel® 7 Series Chipset Family SATA AHCI Controller)
2015:02:18 17:35:05:785:       Device: PCI\VEN_8086&DEV_8C02&CC_0106 (Intel® 8 Series/C220 Chipset Family SATA AHCI Controller)
2015:02:18 17:35:05:813:       Device: PCI\VEN_8086&DEV_8C03&CC_0106 (Intel® 8 Series Chipset Family SATA AHCI Controller)
2015:02:18 17:35:05:826:       Device: PCI\VEN_8086&DEV_9C02&CC_0106 (Intel® 8 Series/C220 Chipset Family SATA AHCI Controller)
2015:02:18 17:35:05:836:       Device: PCI\VEN_8086&DEV_9C03&CC_0106 (Intel® 8 Series Chipset Family SATA AHCI Controller)
2015:02:18 17:35:05:848:     MUP OS bits: 0x36D50
2015:02:18 17:35:05:861:   Scanning x64\iaStorAC.inf (Name: RAID64, Version: 12.8.1.1000)
2015:02:18 17:35:05:872:     Section with the best match: INTEL.NTamd64.6.2
2015:02:18 17:35:05:884:       Device: PCI\VEN_8086&DEV_2822&CC_0104 (Intel® Desktop/Workstation/Server Express Chipset SATA RAID Controller)
2015:02:18 17:35:05:894:       Device: PCI\VEN_8086&DEV_282A&CC_0104 (Intel® Mobile Express Chipset SATA RAID Controller)
2015:02:18 17:35:05:904:     MUP OS bits: 0x36D50
2015:02:18 17:35:05:963: E Win32 exception occurred!!
2015:02:18 17:35:05:973:     Error code: 0x4E24 (20004)
2015:02:18 17:35:05:986:     Error text: ''
2015:02:18 17:35:06:005:     Extended error text: 'Error in device matching'
2015:02:18 17:35:06:022:     Debug info: 'Setup.cpp (190)'
2015:02:18 17:35:06:070:   Showing dialog: FINISH
 



#15 Aura

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Posted 18 February 2015 - 08:39 PM

Are you running Windows 8 or Windows 8.1? Also, 32 or 64-bits?

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