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Windows update fails with numerous errors


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#1 Robert Headley

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Posted 18 February 2015 - 10:44 AM

The one that appears to be giving me the most problems is

"WindowsUpdate_80070002" "WindowsUpdate_dt000"



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#2 Nunos

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Posted 18 February 2015 - 11:06 AM

It would be helpful if you could tell us what update you are trying to install and some information about your system such as Operating System. You can try following the steps listed in the article below.

 

http://windows.microsoft.com/en-us/windows/windows-update-error-80070002#1TC=windows-7



#3 Robert Headley

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Posted 18 February 2015 - 11:22 AM

I have already tried all the steps in the link you posted. I generally try to avoid going outside for help, I am usually capable of solving my own problems, but this time I can't and I trust bleepingcomputer more than any other resource online. 

 

Windows 7 Home premium SP1 64bit

 

According to Belarc advisor. These are the Hotfixes that I need.

Hotfix Id Severity Description (click to see security bulletin) HT6151 Critical  Apple QuickTime security update for QuickTime 7.7.1 (1680.42) Q2920748 Important  Microsoft security update (KB2920748) Q2956066 Important  Microsoft security update (KB2956066) Q2956081 Important  Microsoft security update (KB2956081) Q3004361 Important  Microsoft security update (KB3004361) Q3004375 Unrated  Microsoft security advisory (KB3004375) Q3013455 Critical  Microsoft security update (KB3013455) Q3021952 Critical  Microsoft security update (KB3021952) Q3023562 Important  Microsoft security update (KB3023562) Q3029944 Important  Microsoft security update (KB3029944) Q3031432 Important  Microsoft security update (KB3031432)

 

Every time I try to install them I get the error in the subject line. I have tried every Fixit utility I can find and the Windows Update readiness tool, but that also fails. 


Edited by Robert Headley, 18 February 2015 - 11:31 AM.


#4 Nunos

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Posted 18 February 2015 - 11:33 AM

Does Windows Update offer the updates that Belarc is listing? I would still follow the first steps I posted to remove any remnants of updates being stored.

 

Have you tried the MS Tool for troubleshooting updates? http://go.microsoft.com/fwlink/?LinkId=231149

 

Another option would be to manually download and install the updates by searching for the KB#



#5 Robert Headley

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Posted 18 February 2015 - 12:22 PM

I have tried all the fixit utilities (which are usually amazing and work like a charm) and the tool you linked, but everything fails to update. I am going to try downloading the updates and applying manually. 



#6 Willy22

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Posted 18 February 2015 - 12:24 PM

- Did you try "Tweaking's Windows Repair" (with all boxes ticked) ?


Edited by Willy22, 18 February 2015 - 12:24 PM.


#7 Robert Headley

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Posted 18 February 2015 - 01:41 PM

- Did you try "Tweaking's Windows Repair" (with all boxes ticked) ?

I take that back. I used the standalone windows update repair from Tweaking.com, not the full utility.
I will consider trying that, but I don't like other people telling me how to tweak my settings on my computer without doing the research to verify.


Edited by Robert Headley, 18 February 2015 - 01:47 PM.


#8 Robert Headley

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Posted 18 February 2015 - 02:10 PM

I will run it with all boxes checked off. 



#9 Go The Power

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Posted 18 February 2015 - 02:26 PM

Hello,

Please follow the instructions Here to run the System Update Readiness Tool. When the SURT finishes installing, copy (Ctrl + C) and paste (Ctrl + V) the contents of the SURT log into your next post please:
C:\Windows\Logs\CBS\CheckSUR.log

C:\Windows\Logs\CBS\CheckSUR.persist.log

#10 Robert Headley

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Posted 18 February 2015 - 02:44 PM

When trying to run all, It eventually hung as it was not able to delete files due to their directory name being too long. There is a hotfix for windows, kb2891362 but I can not install that either... because I can not install hotfixes, which is the problem. 



#11 Robert Headley

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Posted 18 February 2015 - 02:52 PM

jGhKzLe.png

 

checkSUR.log

=================================
Checking System Update Readiness.
Binary Version 6.1.7601.18489
2015-02-17 06:04
 
Checking Windows Servicing Packages
 
Checking Package Manifests and Catalogs
(f) CBS MUM Corrupt 0x00000000 servicing\Packages\Microsoft-Windows-IE-Hyphenation-Parent-Package-English~31bf3856ad364e35~~~10.2.9200.16437.mum Expected file name Microsoft-Windows-IE-Hyphenation-Parent-Package-English~31bf3856ad364e35~neutral~~10.2.9200.16437.mum does not match the actual file name
(f) CBS MUM Corrupt 0x00000000 servicing\Packages\Microsoft-Windows-IE-Hyphenation-Parent-Package-English~31bf3856ad364e35~~~11.2.9412.0.mum Expected file name Microsoft-Windows-IE-Hyphenation-Parent-Package-English~31bf3856ad364e35~neutral~~11.2.9412.0.mum does not match the actual file name
(f) CBS MUM Corrupt 0x00000000 servicing\Packages\Microsoft-Windows-IE-Spelling-Parent-Package-English~31bf3856ad364e35~~~10.2.9200.16437.mum Expected file name Microsoft-Windows-IE-Spelling-Parent-Package-English~31bf3856ad364e35~neutral~~10.2.9200.16437.mum does not match the actual file name
(f) CBS MUM Corrupt 0x00000000 servicing\Packages\Microsoft-Windows-IE-Spelling-Parent-Package-English~31bf3856ad364e35~~~11.2.9412.0.mum Expected file name Microsoft-Windows-IE-Spelling-Parent-Package-English~31bf3856ad364e35~neutral~~11.2.9412.0.mum does not match the actual file name
 
Checking Package Watchlist
 
Checking Component Watchlist
 
Checking Packages
 
Checking Component Store
 
Summary:
Seconds executed: 356
 Found 4 errors
  CBS MUM Corrupt Total count: 4
 
Unavailable repair files:
servicing\packages\Microsoft-Windows-IE-Hyphenation-Parent-Package-English~31bf3856ad364e35~~~10.2.9200.16437.mum
servicing\packages\Microsoft-Windows-IE-Hyphenation-Parent-Package-English~31bf3856ad364e35~~~11.2.9412.0.mum
servicing\packages\Microsoft-Windows-IE-Spelling-Parent-Package-English~31bf3856ad364e35~~~10.2.9200.16437.mum
servicing\packages\Microsoft-Windows-IE-Spelling-Parent-Package-English~31bf3856ad364e35~~~11.2.9412.0.mum
servicing\packages\Microsoft-Windows-IE-Hyphenation-Parent-Package-English~31bf3856ad364e35~~~10.2.9200.16437.cat
servicing\packages\Microsoft-Windows-IE-Hyphenation-Parent-Package-English~31bf3856ad364e35~~~11.2.9412.0.cat
servicing\packages\Microsoft-Windows-IE-Spelling-Parent-Package-English~31bf3856ad364e35~~~10.2.9200.16437.cat
servicing\packages\Microsoft-Windows-IE-Spelling-Parent-Package-English~31bf3856ad364e35~~~11.2.9412.0.cat
 
 
checkSUR.persist.log
=================================
Checking System Update Readiness.
Binary Version 6.1.7601.18489
2015-02-17 06:04
 
Checking Windows Servicing Packages
 
Checking Package Manifests and Catalogs
(f) CBS MUM Corrupt 0x00000000 servicing\Packages\Microsoft-Windows-IE-Hyphenation-Parent-Package-English~31bf3856ad364e35~~~10.2.9200.16437.mum Expected file name Microsoft-Windows-IE-Hyphenation-Parent-Package-English~31bf3856ad364e35~neutral~~10.2.9200.16437.mum does not match the actual file name
(f) CBS MUM Corrupt 0x00000000 servicing\Packages\Microsoft-Windows-IE-Hyphenation-Parent-Package-English~31bf3856ad364e35~~~11.2.9412.0.mum Expected file name Microsoft-Windows-IE-Hyphenation-Parent-Package-English~31bf3856ad364e35~neutral~~11.2.9412.0.mum does not match the actual file name
(f) CBS MUM Corrupt 0x00000000 servicing\Packages\Microsoft-Windows-IE-Spelling-Parent-Package-English~31bf3856ad364e35~~~10.2.9200.16437.mum Expected file name Microsoft-Windows-IE-Spelling-Parent-Package-English~31bf3856ad364e35~neutral~~10.2.9200.16437.mum does not match the actual file name
(f) CBS MUM Corrupt 0x00000000 servicing\Packages\Microsoft-Windows-IE-Spelling-Parent-Package-English~31bf3856ad364e35~~~11.2.9412.0.mum Expected file name Microsoft-Windows-IE-Spelling-Parent-Package-English~31bf3856ad364e35~neutral~~11.2.9412.0.mum does not match the actual file name
 
Checking Package Watchlist
 
Checking Component Watchlist
 
Checking Packages
 
Checking Component Store
 
Summary:
Seconds executed: 356
 Found 4 errors
  CBS MUM Corrupt Total count: 4
 
Unavailable repair files:
servicing\packages\Microsoft-Windows-IE-Hyphenation-Parent-Package-English~31bf3856ad364e35~~~10.2.9200.16437.mum
servicing\packages\Microsoft-Windows-IE-Hyphenation-Parent-Package-English~31bf3856ad364e35~~~11.2.9412.0.mum
servicing\packages\Microsoft-Windows-IE-Spelling-Parent-Package-English~31bf3856ad364e35~~~10.2.9200.16437.mum
servicing\packages\Microsoft-Windows-IE-Spelling-Parent-Package-English~31bf3856ad364e35~~~11.2.9412.0.mum
servicing\packages\Microsoft-Windows-IE-Hyphenation-Parent-Package-English~31bf3856ad364e35~~~10.2.9200.16437.cat
servicing\packages\Microsoft-Windows-IE-Hyphenation-Parent-Package-English~31bf3856ad364e35~~~11.2.9412.0.cat
servicing\packages\Microsoft-Windows-IE-Spelling-Parent-Package-English~31bf3856ad364e35~~~10.2.9200.16437.cat
servicing\packages\Microsoft-Windows-IE-Spelling-Parent-Package-English~31bf3856ad364e35~~~11.2.9412.0.cat
 
 

Those logs have a date of 02/17 on them. This time that I ran it, it didn't generate any logs.


Edited by Robert Headley, 18 February 2015 - 02:55 PM.


#12 Go The Power

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Posted 19 February 2015 - 03:41 AM

Can you try and move the installer into another folder?

These results are not from SURT, the header is incomplete this is seen when DISM is ran:
Checking System Update Readiness.
Binary Version 6.1.7601.18489
2015-02-17 06:04

If SURT wont install lets try SFC /SCANNOW.

SFC /SCANNOW
  • Click on the Win7Orb_zps4dae3b32.jpg button. Inside the search box type in CMD
  • Right click on CMD => Choose Run as Administrator
  • Inside the Command Prompt windows copy and paste the following command SFC /SCANNOW
  • Please wait for this to Finish before continuing with the rest of the steps.
Convert CBS.log to CBS.txt
  • Click on the Win7Orb_zps4dae3b32.jpg button => Inside the search box copy and paste the following command:
    cmd /c copy %windir%\logs\cbs\cbs.log "%userprofile%\Desktop\cbs.txt"
  • Press Enter
  • Once this has completed please go to your Desktop and you will find CBS.txt => Please upload CBS.txt to this thread
Please Note:: if the file is too big to upload to you next post please upload via Dropbox or One Drive

#13 s1lents0ul

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Posted 19 February 2015 - 07:20 AM

to fix windows updates issues:

elevated cmd prompt:

netsh int ip reset
netsh int ipv6 reset
netsh advfirewall reset
netsh winsock reset
ipconfig /flushdns

RUNBOX: NCPA.CPL

rightclick on connection internet icon and goto properties

uncheck ANY NDIS FILTER that is present.

open the settings for IPV4:

set IPV4 dns to 8.8.8.8 and 8.8.4.4

clear the following 4 folders

C:\Windows\Temp
C:\Windows\Tasks - remove everything but SCHEDLGU
C:\Windows\System32\Tasks
run box: %temp%

runbox: MSCONFIG


set msconfig to as clean a boot as possible
-Startup tab: usually you can disable mostly ALL of the "startup" items
-Services Tab: click enable ALL, then check the box to hide microsoft services, then uncheck everything that is left that is unnecessary.

START>PROGRAMS>STARTUP folder - remove anything from here.

clear all proxys from registry:

***NOTE: CHANGES TO THE REGISTRY CAN DESTROY THE FUNCTIONALITY OF YOUR COMPUTER IF DONE INCORRECTLY, PLEASE BACK UP YOUR REGISTRY BEFORE CONTINUING.***

 

RUNBOX: regedit

HKCU>software>microsoft>windows>currentversion>internet settings:

-AutoConfigProxy - DO NOT TOUCH - (only proxy *STRING* value you dont delete)

for any ***OTHER*** string value with the word proxy in it or *local or override or loopback - YOU DELETE IT

for the following DWORDS:

-ProxyEnable - set value to 0
-ProxyHTTP - set value to 0

any other DWORDS with the word "proxy" in the name you would set to 0 as well

HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Policies\System - remove anything that has the word "disable"

HKLM>software>microsoft>windows>currentversion>internet settings:

for any ***OTHER*** string value with the word "proxy" in it or *local or override or loopback - YOU DELETE IT

for the following DWORDS:

-ProxyEnable - set value to 0
-ProxyHTTP - set value to 0

any other DWORDS with the word "proxy" in it you would set to 0 as well

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Policies\System - delete any key that has the word "disable"

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Windows - there is a STRING in here called "AppInit_DLLs" - DO NOT DELETE THIS KEY, however if it has ANYTHING for its "value data", clear that out. The key AppInit_DLLs should exist, but its value data should be blank.

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Winlogon - you should check the STRING "Shell" is present, and have the Value data of "Explorer.exe"


The following are the RUN locations in the registry, they are tied to MSCONFIG so most of the items found here can be removed by unchecking items from the startup and services tab, however sometimes things HIDE here that dont show up in msconfig:

HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Run
HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Run
HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\RunOnce
HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\RunOnce

run box: inetcpl.cpl

For INETCPL - do not RESET IE, manage each tab individually:

GENERAL:set the homepage to something non-malicious

SECURITY: set all zones to DEFAULT

PRIVACY: set to default if option is available

CONTENT - clear SSL State

CONENCTIONS: Click on LAN SETTINGS - check use proxy button to enable to "advanced" button, and then check if anything is in the advanced section - remove all info in any of the advanced fields if anything exists then close the advanced widnows and uncheck the use proxy option.

PROGRAMS: open "manage add ons - disable all add ons but the microsoft add ons and flashplayer add on - DO THIS FOR "ALL ADDONS" AND "RUN WITHOUT PERMISSION" (there is a drop down menu on the left hand side)

+++++SHOW HIDDEN FILES AND FOLDERS BEFORE DOING THE FOLLOWING+++++

RUNBOX: appdata

-go through Local, LocalLow, and Roaming, you can delete any "files" below the last folder and also remove ANY folders that are malware related. Do this for each of the 3 folders.

Go to each of the following folders: Programfiles, Programfiles(x86) and Program data - remove malware folders and infection files found in these locations.

go to: C:\Windows\SoftwareDistribution\DataStore and empty that folder

commonfiles\installshield - delete installshield folder (it gets recreated on reboot, if it doesnt, that is a good sign towards being infected or having a bad windows install)

+++++HIDE HIDDEN FILES AND FOLDERS AFTER COMPLETION+++++

reboot

check for updates.
 


Edited by s1lents0ul, 19 February 2015 - 07:26 AM.

==]--s1lents0ul-->

#14 Willy22

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Posted 19 February 2015 - 08:35 AM

Windows Update (WU) is very "brittle" and can easily be "broken". A LOT OF things can go wrong. That's why I have set the WU option to "Notify when updates are available". Before those updates are installed I close as many programs as possible to minimize the workload of the computer. When WU asks me to restart my system, I Always decline. That will have to wait until I shutdown my system.

 

I fear a complete new re-install will be necessary to overcome this WU problem, unless someone else has a better solution.


Edited by Willy22, 19 February 2015 - 08:37 AM.


#15 s1lents0ul

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Posted 19 February 2015 - 08:37 AM

I have a better solution, read my previous post. Complete re installs are what we try to avoid the most here.


==]--s1lents0ul-->




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