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Ads by Info - How can I remove?


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39 replies to this topic

#1 chrispritch

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Posted 18 February 2015 - 02:15 AM

Ads by Info appeared on my computer a couple of days ago and I have tried to remove it with no success.  This software does not appear in the Control Panel.  I would be very grateful if anybody knows how to remove these annoying adverts.  Chris x

 

buddy215
Thank you for sending me all the links to remove the adware.  Sorry I can't work out how to reply directly to your e-mail message.  Chris x
christine.pritchard@ntlworld.com
 
fredmerv12

I am using Vista with Microsoft Security Essentials and Google as the browser.  I am working my way through the links that buddy215 sent me to try and get rid of the adware.  Thanks for replying to me.  Chris x

 


Edited by chrispritch, 18 February 2015 - 01:49 PM.


BC AdBot (Login to Remove)

 


#2 fredmerv12

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Posted 18 February 2015 - 03:22 AM

Where are you getting these ads on. Is it only on a particular website or on all websites. Please provide the below info.

 

Operating System:

 

Anti-virus installed :

 

Steps performed to remove the Ads :

 

Browser :



#3 buddy215

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Posted 18 February 2015 - 05:38 AM

Welcome to BC !

 

The programs below will remove adware, malware and temporary files, etc. from your computer. Use all of them as you more than likely have a variety of adware

and possibly malware on the computer.

 

Use CCleaner to remove Temporary files, program caches, cookies, logs, etc. Use the Default settings. No need to use the

Registry Cleaning Tool...risky. Pay close attention while installing and UNcheck offers of toolbars....especially Google.

After install, open CCleaner and run by clicking on the Run Cleaner button in the bottom right corner.

CCleaner - PC Optimization and Cleaning - Free Download

 

Download Malwarebytes' Anti-Malware from Here

Double-click mbam-setup-2.X.X.XXXX.exe to install the application (X's are the current version number).

  • Make sure a checkmark is placed next to Launch Malwarebytes' Anti-Malware, then click Finish.
  • Once MBAM opens, when it says Your databases are out of date, click the Fix Now button.
  • Click the Settings tab at the top, and then in the left column, select Detections and Protections, and if not already checked place a checkmark in the selection box for Scan for rootkits.
  • Click the Scan tab at the top of the program window, select Threat Scan and click the Scan Now button.
  • If you receive a message that updates are available, click the Update Now button (the update will be downloaded, installed, and the scan will start).
  • The scan may take some time to finish,so please be patient.
  • If potential threats are detected, ensure that Quarantine is selected as the Action for all the listed items, and click the Apply Actions button.
  • While still on the Scan tab, click the link for View detailed log, and in the window that opens click the Export button, select Text file (*.txt), and save the log to your Desktop.
  • The log is automatically saved by MBAM and can also be viewed by clicking the History tab and then selecting Application Logs.

POST THE LOG FOR  REVIEW.

 

  • download AdwCleaner by Xplode and save to your Desktop.
  • Double-click on AdwCleaner.exe to run the tool.
    Vista/Windows 7/8 users right-click and select Run As Administrator.
  • Click on the Scan button.
  • AdwCleaner will begin...be patient as the scan may take some time to complete.
  • After the scan has finished, click on the Report button...a logfile (AdwCleaner[R0].txt) will open in Notepad for review.
  • After reviewing the log, click on the Clean button.
  • Press OK when asked to close all programs and follow the onscreen prompts.
  • Press OK again to allow AdwCleaner to restart the computer and complete the removal process.
  • After rebooting, a logfile report (AdwCleaner[S0].txt) will open automatically.
  • Copy and paste the contents of that logfile in your next reply.
  • A copy of all logfiles are saved in the C:\AdwCleaner folder which was created when running the tool.

Download Junkware Removal Tool to your desktop.

  • Shut down your protection software now to avoid potential conflicts.
  • Run the tool by double-clicking it. If you are using Windows Vista, 7, or 8; instead of double-clicking, right-mouse click JRT.exe and select "Run as Administrator".
  • The tool will open and start scanning your system.
  • Please be patient as this can take a while to complete depending on your system's specifications.
  • On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
  • Post the contents of JRT.txt into your next message.

Hold down Control and click on this link to open ESET OnlineScan in a new window. (Eset can take more than an hour to run so plan accordingly)

  • Click the esetonlinebtn.png button.
  • For alternate browsers only: (Microsoft Internet Explorer users can skip these steps)
  • Click on esetsmartinstaller_enu.exe to download the ESET Smart Installer. Save it to your desktop.
  • Double click on the esetsmartinstaller_enu.png icon on your desktop.
  • Check "YES, I accept the Terms of Use."
  • Click the Start button.
  • Accept any security warnings from your browser.
  • Under scan settings, check "Scan Archives" and "Remove found threats"
  • Click Advanced settings and select the following:
  • Scan potentially unwanted applications
  • Scan for potentially unsafe applications
  • Enable Anti-Stealth technology
  • ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
  • When the scan completes, click List Threats
  • Click Export, and save the file to your desktop using a unique name, such as ESETScan. Include the contents of this report in your next reply.
  • Click the Back button.
  • Click the Finish button.
  • NOTE:Sometimes if ESET finds no infections it will not create a log.

Edited by buddy215, 18 February 2015 - 05:39 AM.

“Every atom in your body came from a star that exploded and the atoms in your left hand probably came from a different star than your right hand. It really is the most poetic thing I know about physics...you are all stardust.”Lawrence M. Krauss
A 1792 U.S. penny, designed in part by Thomas Jefferson and George Washington, reads “Liberty Parent of Science & Industry.”

#4 chrispritch

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Posted 19 February 2015 - 12:59 PM

I already had the free C Cleaner on my computer.  I will no longer use it for registry cleaning as I not your comment above.



#5 chrispritch

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Posted 19 February 2015 - 01:01 PM

Malwarebytes Anti-Malware
www.malwarebytes.org
 
Scan Date: 18/02/2015
Scan Time: 13:48:46
Logfile: log.txt
Administrator: Yes
 
Version: 2.00.4.1028
Malware Database: v2015.02.18.06
Rootkit Database: v2015.02.03.01
License: Free
Malware Protection: Disabled
Malicious Website Protection: Disabled
Self-protection: Disabled
 
OS: Windows Vista Service Pack 2
CPU: x86
File System: NTFS
User: Chris
 
Scan Type: Threat Scan
Result: Completed
Objects Scanned: 312028
Time Elapsed: 17 min, 3 sec
 
Memory: Enabled
Startup: Enabled
Filesystem: Enabled
Archives: Enabled
Rootkits: Disabled
Heuristics: Enabled
PUP: Enabled
PUM: Enabled
 
Processes: 0
(No malicious items detected)


#6 chrispritch

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Posted 19 February 2015 - 01:35 PM

# AdwCleaner v4.111 - Logfile created 19/02/2015 at 18:20:34
# Updated 18/02/2015 by Xplode
# Database : 2015-02-18.3 [Server]
# Operating system : Windows Vista ™ Home Premium Service Pack 2 (x86)
# Username : Chris - CHRIS-PC
# Running from : C:\Users\Chris\Downloads\adwcleaner_4.111.exe
# Option : Cleaning
 
***** [ Services ] *****
 
[#] Service Deleted : ReimageRealTimeProtector
 
***** [ Files / Folders ] *****
 
Folder Deleted : C:\Users\Chris\AppData\Roaming\download Manager
File Deleted : C:\Users\Chris\AppData\Local\Google\Chrome\User Data\Default\Local Storage\hxxp_www.superfish.com_0.localstorage
File Deleted : C:\Users\Chris\AppData\Local\Google\Chrome\User Data\Default\Local Storage\hxxp_www.superfish.com_0.localstorage-journal
File Deleted : C:\Users\Chris\AppData\Local\Google\Chrome\User Data\Default\Local Storage\hxxp_static.select-n-go00.select-n-go.com_0.localstorage
File Deleted : C:\Users\Chris\AppData\Local\Google\Chrome\User Data\Default\Local Storage\hxxp_static.select-n-go00.select-n-go.com_0.localstorage-journal
File Deleted : C:\Users\Chris\AppData\Local\Google\Chrome\User Data\Default\Local Storage\hxxp_static.williamhill.com_0.localstorage
File Deleted : C:\Users\Chris\AppData\Local\Google\Chrome\User Data\Default\Local Storage\hxxp_static.williamhill.com_0.localstorage-journal
 
***** [ Scheduled tasks ] *****
 
 
***** [ Shortcuts ] *****
 
 
***** [ Registry ] *****
 
Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\ASPackage
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\App Management\ARPCache\WajNEnhance
 
***** [ Web browsers ] *****
 
-\\ Internet Explorer v8.0.6001.19600
 
 
-\\ Mozilla Firefox v17.0.1 (en-US)
 
 
-\\ Google Chrome v40.0.2214.111
 
 
*************************
 
AdwCleaner[R0].txt - [18176 bytes] - [18/02/2015 07:35:56]
AdwCleaner[R1].txt - [17312 bytes] - [18/02/2015 07:48:21]
AdwCleaner[R2].txt - [2158 bytes] - [19/02/2015 18:16:40]
AdwCleaner[S0].txt - [1718 bytes] - [18/02/2015 07:40:02]
AdwCleaner[S1].txt - [17335 bytes] - [18/02/2015 07:50:12]
AdwCleaner[S2].txt - [2109 bytes] - [19/02/2015 18:20:34]
 
########## EOF - C:\AdwCleaner\AdwCleaner[S2].txt - [2168  bytes] ##########


#7 chrispritch

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Posted 19 February 2015 - 01:42 PM

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Junkware Removal Tool (JRT) by Thisisu
Version: 6.4.2 (02.02.2015:1)
OS: Windows Vista ™ Home Premium x86
Ran by Chris on 19/02/2015 at 18:39:29.96
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
 
 
 
 
~~~ Services
 
 
 
~~~ Registry Values
 
 
 
~~~ Registry Keys
 
Successfully deleted: [Registry Key] HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\SearchScopes\{85A60A59-D3D8-468F-B598-FB4393789EF4}
 
 
 
~~~ Files
 
Successfully deleted: [File] "C:\Users\Chris\appdata\locallow\microsoft\silverlight\outofbrowser\index\portal.qtrax.com"
Successfully deleted: [File] "C:\Windows\wininit.ini"
 
 
 
~~~ Folders
 
Successfully deleted: [Folder] "C:\Program Files\regwork"
Successfully deleted: [Folder] "C:\ProgramData\Microsoft\Windows\Start Menu\Programs\reimage repair"
Successfully deleted: [Folder] "C:\Users\Chris\music\qtrax media library"
 
 
 
~~~ FireFox
 
Emptied folder: C:\Users\Chris\AppData\Roaming\mozilla\firefox\profiles\evvlz737.default\minidumps [41 files]
 
 
 
~~~ Event Viewer Logs were cleared
 
 
 
 
 
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Scan was completed on 19/02/2015 at 18:41:12.90
End of JRT log
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~


#8 buddy215

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Posted 19 February 2015 - 02:04 PM

Is Eset still scanning?

 

Once Eset scan is complete and you have posted the results of the scan, follow directions below.

 

Open CCleaner and click on Tools. Choose Startups. On that page you will see a list of Windows Startups. Please post that list by clicking on the button

at the bottom right and copying and pasting the list.

At the top of the Startup page you will see buttons for browsers and Scheduled Tasks. Please post the list of Scheduled Tasks in your next post by clicking

on the button for Scheduled Tasks and then clicking the button at the bottom of the page.


“Every atom in your body came from a star that exploded and the atoms in your left hand probably came from a different star than your right hand. It really is the most poetic thing I know about physics...you are all stardust.”Lawrence M. Krauss
A 1792 U.S. penny, designed in part by Thomas Jefferson and George Washington, reads “Liberty Parent of Science & Industry.”

#9 chrispritch

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Posted 19 February 2015 - 02:49 PM

Yes Eset is still scanning



#10 chrispritch

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Posted 19 February 2015 - 03:58 PM

C:\Firefox_Setup_16.0.1.exe a variant of Win32/InstallCore.AY potentially unwanted application deleted - quarantined
C:\AdwCleaner\Quarantine\C\Program Files\Reimage\Reimage Repair\LanguageSelect.exe.vir a variant of Win32/ReImageRepair.B potentially unwanted application deleted - quarantined
C:\AdwCleaner\Quarantine\C\Program Files\Reimage\Reimage Repair\Reimage.exe.vir a variant of Win32/ReImageRepair.D potentially unwanted application deleted - quarantined
C:\AdwCleaner\Quarantine\C\Program Files\Reimage\Reimage Repair\ReimageRepair.exe.vir Win32/ReImageRepair.E potentially unwanted application deleted - quarantined
C:\AdwCleaner\Quarantine\C\Program Files\XTab\BrowerWatchCH.dll.vir Win32/ELEX.BM potentially unwanted application deleted - quarantined
C:\AdwCleaner\Quarantine\C\Program Files\XTab\BrowerWatchFF.dll.vir Win32/ELEX.BM potentially unwanted application deleted - quarantined
C:\AdwCleaner\Quarantine\C\Program Files\XTab\BrowserAction.dll.vir a variant of Win32/ELEX.BM potentially unwanted application deleted - quarantined
C:\AdwCleaner\Quarantine\C\Program Files\XTab\IeWatchDog.dll.vir Win32/ELEX.BM potentially unwanted application deleted - quarantined
C:\Program Files\Adware-Removal-Tool\ARTP3.exe MSIL/FakeTool.PS trojan cleaned by deleting - quarantined
C:\rei\Temp\20150215_1318\Installer\C_drive\Program Files\xtab\CmdShell.exe Win32/ELEX.BM potentially unwanted application deleted - quarantined
C:\rei\Temp\20150215_1318\Installer\C_drive\Program Files\xtab\HPNotify.exe Win32/ELEX.BM potentially unwanted application deleted - quarantined
C:\rei\Temp\20150215_1318\Installer\C_drive\Program Files\xtab\protectservice.exe Win32/ELEX.BM potentially unwanted application deleted - quarantined
C:\rei\Temp\20150215_1318\Installer\C_drive\ProgramData\windowsmangerprotect\protectwindowsmanager.exe a variant of Win32/ELEX.BH potentially unwanted application deleted - quarantined
C:\rei\Temp\20150215_1318\Installer\C_drive\ProgramData\{acfee8ea-0276-d434-acfe-ee8ea027a3a8}\superpc_soft_partner.exe Win32/Adware.SpeedingUpMyPC.Y application cleaned by deleting - quarantined
C:\Users\Chris\AppData\Local\nsq2708.tmp Win32/VOPackage.BC potentially unwanted application deleted - quarantined
C:\Users\Chris\Downloads\Adaware_Installer.exe Win32/OpenCandy potentially unsafe application deleted - quarantined
C:\Users\Chris\Downloads\ccsetup419.exe Win32/Bundled.Toolbar.Google.D potentially unsafe application deleted - quarantined
C:\Users\Chris\Downloads\CONCORD 3045 driver provided through ethandrivers.co.uk.exe a variant of Win32/GetNow.F potentially unwanted application deleted - quarantined
C:\Users\Chris\Downloads\iLividSetupV1.exe a variant of Win32/Toolbar.SearchSuite.Z potentially unwanted application deleted - quarantined
C:\Users\Chris\Downloads\ReimageRepair.exe Win32/ReImageRepair.E potentially unwanted application deleted - quarantined
C:\Users\Chris\Downloads\ultradefrag-6.0.4.bin.i386_inst.exe a variant of Win32/InstallCore.QS potentially unwanted application deleted - quarantined


#11 chrispritch

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Posted 19 February 2015 - 04:02 PM

Yes HKCU:Run CCleaner Monitoring Piriform Ltd "C:\Program Files\CCleaner\CCleaner.exe" /MONITOR
No HKCU:Run CCleaner Monitoring Piriform Ltd "C:\Program Files\CCleaner\CCleaner.exe" /MONITOR
No HKCU:Run ISUSPM Macrovision Corporation "C:\Program Files\Common Files\InstallShield\UpdateService\ISUSPM.exe" -scheduler
Yes HKCU:Run swg Google Inc. "C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe"
No HKCU:Run swg Google Inc. "C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe"
Yes HKCU:Run WMPNSCFG Microsoft Corporation C:\Program Files\Windows Media Player\WMPNSCFG.exe
No HKLM:Run Adobe ARM Adobe Systems Incorporated "C:\Program Files\Common Files\Adobe\ARM\1.0\AdobeARM.exe"
No HKLM:Run HotKeysCmds Intel Corporation C:\Windows\system32\hkcmd.exe
No HKLM:Run IgfxTray Intel Corporation C:\Windows\system32\igfxtray.exe
Yes HKLM:Run MSC Microsoft Corporation "c:\Program Files\Microsoft Security Client\msseces.exe" -hide -runkey
No HKLM:Run NvCplDaemon Microsoft Corporation RUNDLL32.EXE C:\Windows\system32\NvCpl.dll,NvStartup
No HKLM:Run NvMediaCenter Microsoft Corporation RUNDLL32.EXE C:\Windows\system32\NvMcTray.dll,NvTaskbarInit
No HKLM:Run NvSvc Microsoft Corporation RUNDLL32.EXE C:\Windows\system32\nvsvc.dll,nvsvcStart
No HKLM:Run Persistence Intel Corporation C:\Windows\system32\igfxpers.exe
No HKLM:Run RtHDVCpl Realtek Semiconductor RtHDVCpl.exe
No HKLM:Run Skytel Realtek Semiconductor Corp. Skytel.exe
No HKLM:Run SunJavaUpdateSched Oracle Corporation "C:\Program Files\Common Files\Java\Java Update\jusched.exe"
Yes HKLM:Run Windows Defender Microsoft Corporation %ProgramFiles%\Windows Defender\MSASCui.exe -hide


#12 chrispritch

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Posted 19 February 2015 - 04:08 PM

Yes Task Adobe Acrobat Update Task Adobe Systems Incorporated C:\Program Files\Common Files\Adobe\ARM\1.0\AdobeARM.exe
Yes Task Adobe Flash Player Updater Adobe Systems Incorporated C:\Windows\system32\Macromed\Flash\FlashPlayerUpdateService.exe
Yes Task CCleanerSkipUAC Piriform Ltd "C:\Program Files\CCleaner\CCleaner.exe" $(Arg0)
Yes Task CreateChoiceProcessTask Microsoft Corporation C:\Windows\System32\browserchoice.exe /launch
Yes Task Google Software Updater Google C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe scheduled_start
Yes Task GoogleUpdateTaskMachineCore Google Inc. C:\Program Files\Google\Update\GoogleUpdate.exe /c
Yes Task GoogleUpdateTaskMachineUA Google Inc. C:\Program Files\Google\Update\GoogleUpdate.exe /ua /installsource scheduler
Yes Task Regwork C:\Program Files\RegWork\RegWork.exe -shed
Yes Task Wise Care 365 C:\Program Files\Wise\Wise Care 365\WiseTray.exe -StartTray
Yes Task Wise Turbo Checker C:\Program Files\Wise\Wise Care 365\WiseTurbo.exe
Yes Task {B023D8A4-303C-41E5-946A-7FF340B01C00} Microsoft Corporation C:\Windows\system32\pcalua.exe -a "C:\Users\Chris\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\QZGBKN70\im_dict_uk[1].exe" -d C:\Users\Chris\Desktop
Yes Task {D2CFB238-0F2B-42FA-8A1D-5E0B9D0C5CC6} Microsoft Corporation C:\Windows\system32\pcalua.exe -a "C:\Program Files\Common Files\InstallShield\Driver\9\Intel 32\IDriver.exe" -c /M{69640730-B830-4C24-BB5C-222DA1260548}


#13 buddy215

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Posted 19 February 2015 - 06:19 PM

Uninstall AdAware if it is still in your Add/ Remove list of programs.

Uninstall any items referring to Wise Care or Regwork from your list of programs in Add/ Remove.

Let me know if iLivid was installed by you and if it shows up in the Add/ Remove list of programs. It was in your download folder and removed by Eset.

 

Disable these startups: (Use CCleaner. Open the startups and tasks again. Click on each item to highlight then choose disable or uninstall/ remove)

Yes HKCU:Run CCleaner Monitoring Piriform Ltd "C:\Program Files\CCleaner\CCleaner.exe" /MONITOR

Yes HKCU:Run swg Google Inc. "C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe"

Yes HKCU:Run WMPNSCFG Microsoft Corporation C:\Program Files\Windows Media Player\WMPNSCFG.exe

 

 

Disable these Tasks:

Yes Task Adobe Acrobat Update Task Adobe Systems Incorporated C:\Program Files\Common Files\Adobe\ARM\1.0\AdobeARM.exe
Yes Task Adobe Flash Player Updater Adobe Systems Incorporated C:\Windows\system32\Macromed\Flash\FlashPlayerUpdateService.exe
Yes Task CCleanerSkipUAC Piriform Ltd "C:\Program Files\CCleaner\CCleaner.exe" $(Arg0)
Yes Task Google Software Updater Google C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe scheduled_start
Yes Task GoogleUpdateTaskMachineCore Google Inc. C:\Program Files\Google\Update\GoogleUpdate.exe /c
Yes Task GoogleUpdateTaskMachineUA Google Inc. C:\Program Files\Google\Update\GoogleUpdate.exe /ua /installsource scheduler
Yes Task Regwork C:\Program Files\RegWork\RegWork.exe -shed (Uninstall/ Delete these three items in red)
Yes Task Wise Care 365 C:\Program Files\Wise\Wise Care 365\WiseTray.exe -StartTray
Yes Task Wise Turbo Checker C:\Program Files\Wise\Wise Care 365\WiseTurbo.exe

Yes Task {B023D8A4-303C-41E5-946A-7FF340B01C00} Microsoft Corporation C:\Windows\system32\pcalua.exe -a "C:\Users\Chris\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\QZGBKN70\im_dict_uk[1].exe" -d C:\Users\Chris\Desktop


“Every atom in your body came from a star that exploded and the atoms in your left hand probably came from a different star than your right hand. It really is the most poetic thing I know about physics...you are all stardust.”Lawrence M. Krauss
A 1792 U.S. penny, designed in part by Thomas Jefferson and George Washington, reads “Liberty Parent of Science & Industry.”

#14 Robear Dyer

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Posted 19 February 2015 - 06:22 PM

@buddy215: Here's chrispritch's original thread in MS Answers forum FYI => http://answers.microsoft.com/en-us/windows/forum/windows_vista-windows_update/error-codes-8e5e0147-and-80070490/6850c0bb-ab43-4203-a245-300df7698e8a

 

Good luck to both of you!


~Robear Dyer (PA Bear)
MS MVP-Windows (IE/OE, Security, Shell/User)
Aumha VSOP, Admin & Moderator

#15 chrispritch

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Posted 20 February 2015 - 04:16 AM

Uninstall AdAware if it is still in your Add/ Remove list of programs.

Uninstall any items referring to Wise Care or Regwork from your list of programs in Add/ Remove.

Let me know if iLivid was installed by you and if it shows up in the Add/ Remove list of programs. It was in your download folder and removed by Eset.

 

I did not install Livid.  None of the above appear in add/remove in the control panel or CCleaner.






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