Jump to content


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.

Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.


[Outlook 2013] Changed root folder path, permanently lost folders and messages?

  • Please log in to reply
2 replies to this topic

#1 IDiggity


  • Members
  • 4 posts
  • Local time:05:30 PM

Posted 18 February 2015 - 01:40 AM



I have a puzzler for the Outlook wizards. I'm wondering if somebody can help me recover my colleague's lost folders and messages. The short version is that I changed the Root Folder Path setting in Outlook 2013 for his IMAP account, resulting in the loss of several nested folders and contained messages that were apparently not synced by IMAP. Reverting the setting did not recover the folders/messages!


------- Long version ------------


Please bear with me on the explanation and please please do provide any relevant input that might help with this issue.


My colleague is using Outlook 2013 and had 2 IMAP accounts configured: 1 Gmail account and 1 other account (let's call it "Work"). At first, his issue was that several of his "Work" account folders nested under the Inbox were not syncing to his iPhone email client. I attempted to help by configuring IMAP folders in both applications.


The provider of the Work email specifies that the path for IMAP folders should be configured as "INBOX." Therefore I set this path on his iPhone and changed the Root Folder Path in Outlook 2013 for the Work account to the same, "INBOX".


Upon the change in Outlook 2013, his nested folders immediately disappeared, including all of the contained messages. I reverted the setting back to the default (blank), which restored only 1 folder with a handful of messages, one that apparently had been configured as an IMAP folder, but the rest of the folders were just gone!


!!! I had just eliminated the majority of my colleagues work email!


One important piece of information that I was given after the fact was that the disappeared folders from the Work account had been "dragged and dropped" there from the Gmail account folders that appeared in Outlook.


So where did the other folders and messages go?! Any help recovering the messages and (less importantly) folder structure would be greatly appreciated!




BC AdBot (Login to Remove)


#2 ajsimas


  • Members
  • 1 posts
  • Local time:05:30 PM

Posted 31 March 2015 - 09:05 AM



I'm experiencing this same issue and am currently in panic mode.  Did you ever find a solution to this issue.  I can't seem to find anything online.  Thanks in advance for any information that could help!



#3 mym8


  • Members
  • 1 posts
  • Local time:11:30 PM

Posted 25 February 2016 - 06:03 AM

Has anyone found how to recover folders/messages lost in this way?? :hysterical:

0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users