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Trouble Removing MSE ... referred from " ... and Malware Removal Logs"


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#1 ch51

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Posted 17 February 2015 - 10:23 AM

Hi,

 

Referred from this post:

 

http://www.bleepingcomputer.com/forums/t/566610/backdoor-trojan-referred-from-am-i-infected/    Mod Edit:  Closed MRL topic - Hamluis.

 

Which was referred from this post:

 

http://www.bleepingcomputer.com/forums/t/564681/mostly-cleaned-up-after-malware-attack-need-help-to-finish/

 

Windows Update is working fine and is up to date.

 

When i boot up I still get this error:

------------------------------------------------------------------------------------

Microsoft Security Client

An error has occurred in the program during initialization.

If this problem continues please contact your system administrator.

Error Code 0x80070002

------------------------------------------------------------------------------------

 

The reason (I believe) is that Microsoft Security Essentials was partly uninstalled ...

 

It's not accessible or useable or listed as something to uninstall.

 

It's listed as an optional antivirus installed on my computer (though not actually accessible).

 

I need help to remove it.

Thanks!


Edited by hamluis, 17 February 2015 - 11:44 AM.


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#2 Sintharius

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Posted 17 February 2015 - 10:28 AM

Hello there,

You can try the steps in here to manually remove Microsoft Security Essentials.

Regards,
Alex

#3 ch51

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Posted 17 February 2015 - 10:32 AM

I tried the first portion yesterday - no luck.

 

I haven't tried the second portion yet - a little nervous messing with the registry without guidance.



#4 s1lents0ul

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Posted 17 February 2015 - 10:35 AM

You can try this: http://support.microsoft.com/kb/910336

 

If you have Windows XP you can't use Windows updates to add or remove it, you must use a removal tool.


==]--s1lents0ul-->

#5 ch51

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Posted 17 February 2015 - 10:37 AM

Did that already - automatic & manual.



#6 Sintharius

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Posted 17 February 2015 - 10:38 AM

Did you try the Microsoft Fixit?

#7 ch51

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Posted 17 February 2015 - 10:39 AM

Yes, that too.



#8 JohnC_21

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Posted 17 February 2015 - 10:49 AM

Run this and see if it helps.



#9 ch51

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Posted 17 February 2015 - 11:38 AM

Will try it tonight when I get home.

 

Thanks!



#10 ch51

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Posted 17 February 2015 - 11:25 PM

Well, that certainly helped!

 

The error message at start up is gone.

 

Microsoft Security Essentials is still listed as one of the available anti virus programs & one of the available anti spyware programs.

 

It is NOT available.

 

Any idea how to get rid off it?

 

Thanks!



#11 JohnC_21

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Posted 18 February 2015 - 10:21 AM

"Microsoft Security Essentials is still listed as one of the available anti virus programs & one of the available anti spyware programs"

 

Are you talking about it being listed in the Action Center? I am not sure how to solve that problem in Windows 7. When you go to the Action Center and click the arrow for Security, go to the bottom of the section and click installed antispyware programs. Is MSE listed as ON. Turn it OFF and see if that helps.

 

If not, I would try using AppRemover and see if that can delete any remnents. There is one final solution but I would hold off on that because it can lead to other issues.

 

If the above does not work type CMD in the search box Right Click > Run as Adminstrator and type

winmgmt /verifyrepository

What is the output?


Edited by JohnC_21, 18 February 2015 - 10:26 AM.


#12 ch51

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Posted 18 February 2015 - 10:27 AM

Hi,

 

Yes in the Action Center.

 

It is listed under "Virus Protection" & "Spyware & unwanted software Protection".

 

In both cases it is "off" (and unavailable too, as the box is greyed out so I couldn't turn it on even if I wanted too).

 

I will try AppRemover tonight.

 

Thanks!



#13 JohnC_21

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Posted 18 February 2015 - 10:32 AM

If AppRemover does not solve the issue use the winmgmt /verifyrepository command.



#14 ch51

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Posted 18 February 2015 - 10:38 AM

OK - Thanks!



#15 ch51

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Posted 20 February 2015 - 12:25 AM

AppRemover did not solve the issue.

 

None of the components were listed as options to remove.

 

Ran the winmgmt /verifyrepository command.

 

"WMI repository is consistent"

 

No apparent change ...






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