Jump to content


 


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

Computer Freezing, Most Often in Firefox


  • Please log in to reply
12 replies to this topic

#1 johnnicklas

johnnicklas

  • Members
  • 11 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Colorado Springs
  • Local time:07:44 AM

Posted 16 February 2015 - 12:01 PM

Hello friends.  My problem is not unique but it is frustrating.  My computer is slowing down and then freezing, usually in Firefox but also in IE.  Even after closing Firefox my computer continues to run slow unless I restart.

 

My computer: HP running Windows 7 Professional, Intel Core 2 Duo CPU, T9300 @ 2.50 GHz, 2GB RAM, 64 bit operating system.

 

What I've tried so far: running my virus software (Webroot), running Malwarebytes (free version), cleaning computer vents, clearing all cache and temporary file folders, running disk defragmenter, reducing the number of programs that start.

 

The problem occurs most commonly when I am in Facebook or Instagram, or have several windows open at once in Firefox. However, my computer still runs slow even when I am doing simple surfing.

 

I did a quick perusal of your posts for similar situations, but everybody seemed to be approaching the fix in different ways so thought I had better post my issue to get a clear starting point.

 

Thanks for your time.

 

John



BC AdBot (Login to Remove)

 


#2 hamluis

hamluis

    Moderator


  • Moderator
  • 56,294 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Killeen, TX
  • Local time:09:44 AM

Posted 16 February 2015 - 12:16 PM

Please download MiniToolBox  , save it to your desktop and run it.
 
Checkmark the following checkboxes:
  List last 10 Event Viewer log
  List Installed Programs
  List Users, Partitions and Memory size.
 
Click Go and paste the content into your next post.
 
Also...please Publish a Snapshot using Speccy - http://www.bleepingcomputer.com/forums/topic323892.html/page__p__1797792#entry1797792 , taking care to post the link of the snapshot in your next post.
 
Louis



#3 johnnicklas

johnnicklas
  • Topic Starter

  • Members
  • 11 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Colorado Springs
  • Local time:07:44 AM

Posted 16 February 2015 - 12:32 PM

Thanks Louis.  Here are the results of MiniToolBox:

MiniToolBox by Farbar  Version: 30-11-2014
Ran by Meg Whitman (administrator) on 16-02-2015 at 10:25:02
Running from "C:\Users\Meg Whitman\Desktop"
Microsoft Windows 7 Professional  Service Pack 1 (X64)
Boot Mode: Normal
***************************************************************************

========================= Event log errors: ===============================

Application errors:
==================
Error: (02/15/2015 04:59:27 PM) (Source: Application Hang) (User: )
Description: The program Explorer.EXE version 6.1.7601.17567 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.
Process ID: bac
Start Time: 01d04920450481e9
Termination Time: 4508
Application Path: C:\Windows\Explorer.EXE
Report Id: 6bc1efb9-b56e-11e4-99a3-00218687a5a5

Error: (02/14/2015 07:02:33 PM) (Source: Application Error) (User: )
Description: Faulting application name: plugin-container.exe, version: 35.0.1.5500, time stamp: 0x54c1f9f3
Faulting module name: mozalloc.dll, version: 35.0.1.5500, time stamp: 0x54c1f224
Exception code: 0x80000003
Fault offset: 0x00001425
Faulting process id: 0xfb4
Faulting application start time: 0xplugin-container.exe0
Faulting application path: plugin-container.exe1
Faulting module path: plugin-container.exe2
Report Id: plugin-container.exe3

Error: (02/08/2015 05:47:51 PM) (Source: Application Error) (User: )
Description: Faulting application name: plugin-container.exe, version: 35.0.1.5500, time stamp: 0x54c1f9f3
Faulting module name: mozalloc.dll, version: 35.0.1.5500, time stamp: 0x54c1f224
Exception code: 0x80000003
Fault offset: 0x00001425
Faulting process id: 0xdf8
Faulting application start time: 0xplugin-container.exe0
Faulting application path: plugin-container.exe1
Faulting module path: plugin-container.exe2
Report Id: plugin-container.exe3

Error: (02/07/2015 05:53:50 PM) (Source: Application Hang) (User: )
Description: The program firefox.exe version 35.0.1.5500 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.
Process ID: 161c
Start Time: 01d04331f38b9f13
Termination Time: 3148
Application Path: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
Report Id: cc169222-af2c-11e4-8efa-00218687a5a5

Error: (02/07/2015 07:53:53 AM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "rpshellextension.1.0,language="*",type="win32",version="1.0.0.0"1".
Dependent Assembly rpshellextension.1.0,language="*",type="win32",version="1.0.0.0" could not be found.
Please use sxstrace.exe for detailed diagnosis.

Error: (02/07/2015 06:43:48 AM) (Source: Application Hang) (User: )
Description: The program firefox.exe version 35.0.1.5500 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.
Process ID: b4c
Start Time: 01d042d1cbfdf2e2
Termination Time: 7626
Application Path: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
Report Id: 30d8a5d0-aecf-11e4-91a3-00218687a5a5

Error: (02/06/2015 05:43:01 AM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "rpshellextension.1.0,language="*",type="win32",version="1.0.0.0"1".
Dependent Assembly rpshellextension.1.0,language="*",type="win32",version="1.0.0.0" could not be found.
Please use sxstrace.exe for detailed diagnosis.

Error: (02/04/2015 05:25:45 AM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "rpshellextension.1.0,language="*",type="win32",version="1.0.0.0"1".
Dependent Assembly rpshellextension.1.0,language="*",type="win32",version="1.0.0.0" could not be found.
Please use sxstrace.exe for detailed diagnosis.

Error: (02/02/2015 06:42:39 PM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "rpshellextension.1.0,language="*",type="win32",version="1.0.0.0"1".
Dependent Assembly rpshellextension.1.0,language="*",type="win32",version="1.0.0.0" could not be found.
Please use sxstrace.exe for detailed diagnosis.

Error: (02/01/2015 09:02:58 AM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "rpshellextension.1.0,language="*",type="win32",version="1.0.0.0"1".
Dependent Assembly rpshellextension.1.0,language="*",type="win32",version="1.0.0.0" could not be found.
Please use sxstrace.exe for detailed diagnosis.

System errors:
=============
Error: (02/16/2015 09:32:33 AM) (Source: atikmdag) (User: )
Description: Display is not active

Error: (02/16/2015 09:32:33 AM) (Source: atikmdag) (User: )
Description: CPLIB :: General - Invalid Parameter

Error: (02/16/2015 09:32:30 AM) (Source: atikmdag) (User: )
Description: I2c return failed

Error: (02/16/2015 09:30:05 AM) (Source: DCOM) (User: )
Description: {995C996E-D918-4A8C-A302-45719A6F4EA7}

Error: (02/16/2015 09:29:53 AM) (Source: DCOM) (User: )
Description: {AB8902B4-09CA-4BB6-B78D-A8F59079A8D5}

Error: (02/16/2015 05:22:16 AM) (Source: atikmdag) (User: )
Description: Display is not active

Error: (02/16/2015 05:22:16 AM) (Source: atikmdag) (User: )
Description: CPLIB :: General - Invalid Parameter

Error: (02/16/2015 05:22:13 AM) (Source: atikmdag) (User: )
Description: I2c return failed

Error: (02/15/2015 08:22:45 PM) (Source: atikmdag) (User: )
Description: Display is not active

Error: (02/15/2015 05:03:15 PM) (Source: atikmdag) (User: )
Description: Display is not active

Microsoft Office Sessions:
=========================


=========================== Installed Programs ============================
Adobe Flash Player 16 ActiveX (HKLM-x32\...\Adobe Flash Player ActiveX) (Version: 16.0.0.257 - Adobe Systems Incorporated)
Adobe Flash Player 16 NPAPI (HKLM-x32\...\Adobe Flash Player NPAPI) (Version: 16.0.0.305 - Adobe Systems Incorporated)
Adobe Reader XI (11.0.10) (HKLM-x32\...\{AC76BA86-7AD7-1033-7B44-AB0000000001}) (Version: 11.0.10 - Adobe Systems Incorporated)
Adobe Refresh Manager (x32 Version: 1.8.0 - Adobe Systems Incorporated) Hidden
Advertising Center (x32 Version: 0.0.0.1 - Nero AG) Hidden
Any Video Converter 5.6.4 (HKLM-x32\...\Any Video Converter_is1) (Version:  - Any-Video-Converter.com)
Audacity 2.0.5 (HKLM-x32\...\Audacity_is1) (Version: 2.0.5 - Audacity Team)
CD Recovery Toolbox Free 2.1 (HKLM-x32\...\CD Recovery Toolbox Free_is1) (Version:  - Recovery Toolbox, Inc.)
ConvertHelper 2.2 (HKLM-x32\...\{27CC6AB1-E72B-4179-AF1A-EAE507EBAF51}_is1) (Version:  - DownloadHelper)
D3DX10 (x32 Version: 15.4.2368.0902 - Microsoft) Hidden
DolbyFiles (x32 Version: 0.1 - Nero AG) Hidden
Free Audio Converter version 5.0.45.716 (HKLM-x32\...\Free Audio Converter_is1) (Version: 5.0.45.716 - DVDVideoSoft Ltd.)
Google Update Helper (x32 Version: 1.3.25.11 - Google Inc.) Hidden
Google Update Helper (x32 Version: 1.3.26.9 - Google Inc.) Hidden
HijackThis 2.0.2 (HKLM-x32\...\HijackThis) (Version: 2.0.2 - TrendMicro)
HP Deskjet 2540 series Basic Device Software (HKLM\...\{7AF1A318-2914-41CC-9B24-041C2D4AAAD7}) (Version: 32.0.1180.44630 - Hewlett-Packard Co.)
HP Deskjet 2540 series Help (HKLM-x32\...\{4539575D-C09D-4E71-B207-0F2D6BD74DA2}) (Version: 30.0.0 - Hewlett Packard)
HP FWUpdateEDO2 (HKLM-x32\...\{415FA9AD-DA10-4ABE-97B6-5051D4795C90}) (Version: 1.2.0.0 - Hewlett-Packard)
HP Photo Creations (HKLM-x32\...\HP Photo Creations) (Version: 1.0.0.7702 - HP)
HP Quick Launch Buttons (HKLM-x32\...\{34D2AB40-150D-475D-AE32-BD23FB5EE355}) (Version: 6.50.14.1 - Hewlett-Packard Company)
HP Update (HKLM-x32\...\{912D30CF-F39E-4B31-AD9A-123C6B794EE2}) (Version: 5.005.002.002 - Hewlett-Packard)
HPDiagnosticAlert (x32 Version: 1.00.0001 - Microsoft) Hidden
ImagXpress (x32 Version: 7.0.74.0 - Nero AG) Hidden
InfraRecorder 0.53 (x64 edition) (HKLM\...\{2C22EA92-CB30-4932-0053-000001000000}) (Version: 0.53.00.00 - Christian Kindahl)
Malwarebytes Anti-Malware version 2.0.4.1028 (HKLM-x32\...\Malwarebytes Anti-Malware_is1) (Version: 2.0.4.1028 - Malwarebytes Corporation)
Menu Templates - Starter Kit (x32 Version: 9.4.2.0 - Nero AG) Hidden
Microsoft .NET Framework 4.5.2 (HKLM\...\{92FB6C44-E685-45AD-9B20-CADF4CABA132} - 1033) (Version: 4.5.51209 - Microsoft Corporation)
Microsoft .NET Framework 4.5.2 (Version: 4.5.51209 - Microsoft Corporation) Hidden
Microsoft Application Error Reporting (Version: 12.0.6015.5000 - Microsoft Corporation) Hidden
Microsoft Corporation (Version: 9.1.0.0 - Microsoft Corporation) Hidden
Microsoft Corporation (x32 Version: 9.1.0.0 - Microsoft Corporation) Hidden
Microsoft LifeCam (HKLM\...\{6965A8D2-465D-4F98-9FAA-0E9E2348F329}) (Version: 3.22.270.0 - Microsoft Corporation)
Microsoft Office 2007 Service Pack 3 (SP3) (HKLM-x32\...\{90120000-0011-0000-0000-0000000FF1CE}_PROPLUS_{6E107EB7-8B55-48BF-ACCB-199F86A2CD93}) (Version:  - Microsoft)
Microsoft Office 2007 Service Pack 3 (SP3) (x32 Version:  - Microsoft) Hidden
Microsoft Office Access MUI (English) 2007 (x32 Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office Access Setup Metadata MUI (English) 2007 (x32 Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office Excel MUI (English) 2007 (x32 Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office File Validation Add-In (HKLM-x32\...\{90140000-2005-0000-0000-0000000FF1CE}) (Version: 14.0.5130.5003 - Microsoft Corporation)
Microsoft Office InfoPath MUI (English) 2007 (x32 Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office Office 64-bit Components 2007 (Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office Outlook MUI (English) 2007 (x32 Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office PowerPoint MUI (English) 2007 (x32 Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office Professional Plus 2007 (HKLM-x32\...\PROPLUS) (Version: 12.0.6612.1000 - Microsoft Corporation)
Microsoft Office Professional Plus 2007 (x32 Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office Proof (English) 2007 (x32 Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office Proof (French) 2007 (x32 Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office Proof (Spanish) 2007 (x32 Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office Proofing (English) 2007 (x32 Version: 12.0.4518.1014 - Microsoft Corporation) Hidden
Microsoft Office Proofing Tools 2007 Service Pack 3 (SP3) (x32 Version:  - Microsoft) Hidden
Microsoft Office Publisher MUI (English) 2007 (x32 Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office Shared 64-bit MUI (English) 2007 (Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office Shared 64-bit Setup Metadata MUI (English) 2007 (Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office Shared MUI (English) 2007 (x32 Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office Shared Setup Metadata MUI (English) 2007 (x32 Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office Word MUI (English) 2007 (x32 Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Silverlight (HKLM\...\{89F4137D-6C26-4A84-BDB8-2E5A4BB71E00}) (Version: 5.1.30514.0 - Microsoft Corporation)
Microsoft SQL Server 2005 Compact Edition [ENU] (HKLM-x32\...\{F0B430D1-B6AA-473D-9B06-AA3DD01FD0B8}) (Version: 3.1.0000 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM-x32\...\{710f4c1c-cc18-4c49-8cbf-51240c89a1a2}) (Version: 8.0.61001 - Microsoft Corporation)
Movie Maker (x32 Version: 16.4.3508.0205 - Microsoft Corporation) Hidden
Movie Templates - Starter Kit (x32 Version: 9.4.2.0 - Nero AG) Hidden
Mozilla Firefox 35.0.1 (x86 en-US) (HKLM-x32\...\Mozilla Firefox 35.0.1 (x86 en-US)) (Version: 35.0.1 - Mozilla)
MSVCRT (x32 Version: 15.4.2862.0708 - Microsoft) Hidden
MSVCRT110 (x32 Version: 16.4.1108.0727 - Microsoft) Hidden
MSVCRT110_amd64 (Version: 16.4.1109.0912 - Microsoft) Hidden
MSXML 4.0 SP2 (KB954430) (HKLM-x32\...\{86493ADD-824D-4B8E-BD72-8C5DCDC52A71}) (Version: 4.20.9870.0 - Microsoft Corporation)
MSXML 4.0 SP2 (KB973688) (HKLM-x32\...\{F662A8E6-F4DC-41A2-901E-8C11F044BDEC}) (Version: 4.20.9876.0 - Microsoft Corporation)
Nero 9 Essentials (HKLM-x32\...\{56c8ae19-fe94-4c65-8eee-54d2dc2e3f49}) (Version:  - Nero AG)
Nero BurnRights (x32 Version: 3.4.11.100 - Nero AG) Hidden
Nero BurnRights Help (x32 Version: 3.4.4.100 - Nero AG) Hidden
Nero ControlCenter (x32 Version: 9.0.0.1 - Nero AG) Hidden
Nero CoverDesigner (x32 Version: 4.4.9.100 - Nero AG) Hidden
Nero CoverDesigner Help (x32 Version: 4.4.9.100 - Nero AG) Hidden
Nero DiscSpeed (x32 Version: 5.4.11.100 - Nero AG) Hidden
Nero DiscSpeed Help (x32 Version: 5.4.4.100 - Nero AG) Hidden
Nero DriveSpeed (x32 Version: 4.4.11.100 - Nero AG) Hidden
Nero DriveSpeed Help (x32 Version: 4.4.4.100 - Nero AG) Hidden
Nero Express Help (x32 Version: 9.6.2.101 - Nero AG) Hidden
Nero InfoTool (x32 Version: 6.4.11.100 - Nero AG) Hidden
Nero InfoTool Help (x32 Version: 6.4.4.100 - Nero AG) Hidden
Nero Installer (x32 Version: 4.4.9.0 - Nero AG) Hidden
Nero Online Upgrade (x32 Version: 1.3.0.0 - Nero AG) Hidden
Nero ShowTime (x32 Version: 5.4.0.100 - Nero AG) Hidden
Nero ShowTime (x32 Version: 5.4.13.100 - Nero AG) Hidden
Nero StartSmart (x32 Version: 9.4.12.100 - Nero AG) Hidden
Nero StartSmart Help (x32 Version: 9.4.12.100 - Nero AG) Hidden
Nero Vision (x32 Version: 6.4.12.100 - Nero AG) Hidden
Nero Vision Help (x32 Version: 6.4.8.100 - Nero AG) Hidden
NeroExpress (x32 Version: 9.4.17.100 - Nero AG) Hidden
neroxml (x32 Version: 1.0.0 - Nero AG) Hidden
Photo Gallery (x32 Version: 16.4.3508.0205 - Microsoft Corporation) Hidden
Photo Story 3 for Windows (HKLM-x32\...\{4F41AD68-89F2-4262-A32C-2F70B01FCE9E}) (Version: 3.0.1115.11 - Microsoft Corporation)
PhotoScape (HKLM-x32\...\PhotoScape) (Version:  - )
QLBCASL (x32 Version: 6.40.17.2 - Hewlett-Packard) Hidden
Skype Click to Call (HKLM-x32\...\{6D1221A9-17BF-4EC0-81F2-27D30EC30701}) (Version: 7.3.16540.9015 - Microsoft Corporation)
Skype™ 7.0 (HKLM-x32\...\{24991BA0-F0EE-44AD-9CC8-5EC50AECF6B7}) (Version: 7.0.102 - Skype Technologies S.A.)
Update for 2007 Microsoft Office System (KB967642) (HKLM-x32\...\{90120000-0011-0000-0000-0000000FF1CE}_PROPLUS_{C444285D-5E4F-48A4-91DD-47AAAA68E92D}) (Version:  - Microsoft)
Update for Microsoft Office 2007 Help for Common Features (KB963673) (HKLM-x32\...\{90120000-006E-0409-0000-0000000FF1CE}_PROPLUS_{AB365889-0395-4FAD-B702-CA5985D53D42}) (Version:  - Microsoft)
Update for Microsoft Office 2007 suites (KB2596620) 32-Bit Edition (HKLM-x32\...\{90120000-0011-0000-0000-0000000FF1CE}_PROPLUS_{A024FC7B-77DE-45DE-A058-1C049A17BFB3}) (Version:  - Microsoft)
Update for Microsoft Office 2007 suites (KB2596787) 32-Bit Edition (HKLM-x32\...\{90120000-0011-0000-0000-0000000FF1CE}_PROPLUS_{02206DCC-0CAF-46BB-8EDC-6C281AA21EFA}) (Version:  - Microsoft)
Update for Microsoft Office 2007 suites (KB2596787) 32-Bit Edition (HKLM-x32\...\{90120000-006E-0409-0000-0000000FF1CE}_PROPLUS_{02206DCC-0CAF-46BB-8EDC-6C281AA21EFA}) (Version:  - Microsoft)
Update for Microsoft Office 2007 suites (KB2767849) 32-Bit Edition (HKLM-x32\...\{90120000-0011-0000-0000-0000000FF1CE}_PROPLUS_{CB68A5B0-3508-4193-AEB9-AF636DAECE0F}) (Version:  - Microsoft)
Update for Microsoft Office 2007 suites (KB2767849) 32-Bit Edition (HKLM-x32\...\{90120000-002A-0000-1000-0000000FF1CE}_PROPLUS_{CB68A5B0-3508-4193-AEB9-AF636DAECE0F}) (Version:  - Microsoft)
Update for Microsoft Office 2007 suites (KB2767916) 32-Bit Edition (HKLM-x32\...\{90120000-0011-0000-0000-0000000FF1CE}_PROPLUS_{E9A82945-BA29-4EE8-8F2A-2F49545E9CF2}) (Version:  - Microsoft)
Update for Microsoft Office Access 2007 Help (KB963663) (HKLM-x32\...\{90120000-0015-0409-0000-0000000FF1CE}_PROPLUS_{6B76A18A-AA1E-42AB-A7AD-6C84BBB43987}) (Version:  - Microsoft)
Update for Microsoft Office Excel 2007 Help (KB963678) (HKLM-x32\...\{90120000-0016-0409-0000-0000000FF1CE}_PROPLUS_{199DF7B6-169C-448C-B511-1054101BE9C9}) (Version:  - Microsoft)
Update for Microsoft Office Infopath 2007 Help (KB963662) (HKLM-x32\...\{90120000-0044-0409-0000-0000000FF1CE}_PROPLUS_{716B81B8-B13C-41DF-8EAC-7A2F656CAB63}) (Version:  - Microsoft)
Update for Microsoft Office Outlook 2007 (KB2687404) 32-Bit Edition (HKLM-x32\...\{90120000-001A-0409-0000-0000000FF1CE}_PROPLUS_{ED38F8A3-4F61-494E-8BCA-E3AC7760C924}) (Version:  - Microsoft)
Update for Microsoft Office Outlook 2007 (KB2863811) 32-Bit Edition (HKLM-x32\...\{90120000-0011-0000-0000-0000000FF1CE}_PROPLUS_{53DEC068-4690-4F6B-9946-7D21EF02236B}) (Version:  - Microsoft)
Update for Microsoft Office Outlook 2007 Help (KB963677) (HKLM-x32\...\{90120000-001A-0409-0000-0000000FF1CE}_PROPLUS_{0451F231-E3E3-4943-AB9F-58EB96171784}) (Version:  - Microsoft)
Update for Microsoft Office Outlook 2007 Junk Email Filter (KB2956096) 32-Bit Edition (HKLM-x32\...\{90120000-0011-0000-0000-0000000FF1CE}_PROPLUS_{BC0B6553-7271-4D52-A076-E9A4780611E8}) (Version:  - Microsoft)
Update for Microsoft Office PowerPoint 2007 (KB2597972) 32-Bit Edition (HKLM-x32\...\{90120000-0011-0000-0000-0000000FF1CE}_PROPLUS_{7B9D2746-D03B-442B-A691-90B748E316B4}) (Version:  - Microsoft)
Update for Microsoft Office Powerpoint 2007 Help (KB963669) (HKLM-x32\...\{90120000-0018-0409-0000-0000000FF1CE}_PROPLUS_{397B1D4F-ED7B-4ACA-A637-43B670843876}) (Version:  - Microsoft)
Update for Microsoft Office Publisher 2007 Help (KB963667) (HKLM-x32\...\{90120000-0019-0409-0000-0000000FF1CE}_PROPLUS_{2E40DE55-B289-4C8B-8901-5D369B16814F}) (Version:  - Microsoft)
Update for Microsoft Office Script Editor Help (KB963671) (HKLM-x32\...\{90120000-006E-0409-0000-0000000FF1CE}_PROPLUS_{CD11C6A2-FFC6-4271-8EAB-79C3582F505C}) (Version:  - Microsoft)
Update for Microsoft Office Word 2007 Help (KB963665) (HKLM-x32\...\{90120000-001B-0409-0000-0000000FF1CE}_PROPLUS_{80E762AA-C921-4839-9D7D-DB62A72C0726}) (Version:  - Microsoft)
VantagePoint (HKLM-x32\...\InstallShield_{1D21ED4F-3C5E-45C3-9795-8C8CB2AB31DC}) (Version: 2.43.0000 - Magellan Navigation, Inc.)
VantagePoint (x32 Version: 2.43.0000 - Magellan Navigation, Inc.) Hidden
Webroot SecureAnywhere (HKLM-x32\...\WRUNINST) (Version: 8.0.7.26 - Webroot)
Windows Live Communications Platform (x32 Version: 16.4.3508.0205 - Microsoft Corporation) Hidden
Windows Live Essentials (HKLM-x32\...\WinLiveSuite) (Version: 16.4.3508.0205 - Microsoft Corporation)
Windows Live Essentials (x32 Version: 16.4.3508.0205 - Microsoft Corporation) Hidden
Windows Live ID Sign-in Assistant (Version: 7.250.4311.0 - Microsoft Corporation) Hidden
Windows Live Installer (x32 Version: 16.4.3508.0205 - Microsoft Corporation) Hidden
Windows Live Photo Common (x32 Version: 16.4.3508.0205 - Microsoft Corporation) Hidden
Windows Live PIMT Platform (x32 Version: 16.4.3508.0205 - Microsoft Corporation) Hidden
Windows Live SOXE (x32 Version: 16.4.3508.0205 - Microsoft Corporation) Hidden
Windows Live SOXE Definitions (x32 Version: 16.4.3508.0205 - Microsoft Corporation) Hidden
Windows Live UX Platform (x32 Version: 16.4.3508.0205 - Microsoft Corporation) Hidden
Windows Live UX Platform Language Pack (x32 Version: 16.4.3508.0205 - Microsoft Corporation) Hidden

========================= Memory info: ===================================
Percentage of memory in use: 56%
Total physical RAM: 2031.3 MB
Available physical RAM: 879.48 MB
Total Pagefile: 4062.61 MB
Available Pagefile: 2768.11 MB
Total Virtual: 4095.88 MB
Available Virtual: 3975.19 MB

========================= Partitions: =====================================
1 Drive c: () (Fixed) (Total:148.95 GB) (Free:55.9 GB) NTFS
3 Drive f: (P1) (Fixed) (Total:7.45 GB) (Free:0.89 GB) FAT32
4 Drive g: (P4) (Fixed) (Total:14.9 GB) (Free:1.65 GB) FAT32
5 Drive h: (P3) (Fixed) (Total:7.45 GB) (Free:1.94 GB) FAT32
6 Drive i: (P2) (Fixed) (Total:7.45 GB) (Free:1.14 GB) FAT32

========================= Users: ========================================
User accounts for \\CHUCK

Administrator            Guest                    Meg Whitman              
meg whitman_2            

**** End of log ****
 
And here is the link for my Speccy snapshot: http://speccy.piriform.com/results/gxP4Fizg1wAm6sltzEksaTD
 
John

Edited by hamluis, 16 February 2015 - 12:48 PM.


#4 hamluis

hamluis

    Moderator


  • Moderator
  • 56,294 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Killeen, TX
  • Local time:09:44 AM

Posted 16 February 2015 - 12:54 PM

I would ensure that Windows has all critical updates installed.

System only has 2GB RAM installed. This may have something to do with browser problems, IMO. In fact, I would try to update Firefox to current version.

I would also run the chkdsk /r command, just for general mainenance.

Chkdsk From Command Prompt, Win 7 - http://www.bleepingcomputer.com/forums/t/496613/contextmenu-is-causing-explorerexe-to-crash/?p=3067880

Louis

Edited by hamluis, 16 February 2015 - 01:04 PM.


#5 johnnicklas

johnnicklas
  • Topic Starter

  • Members
  • 11 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Colorado Springs
  • Local time:07:44 AM

Posted 16 February 2015 - 04:14 PM

Louis, I made sure Firefox  and Windows updates were current.

 

I ran the chkdsk /r command, and it took a long time.  I stepped away from my compute for a couple of hours, and when I came back, the computer was stuck in a reboot/shutdown/reboot mode.  It would begin booting, then stop and start all over again.  I forced a shutdown, let it sit for ten minutes, then booted.  It booted correctly, but I don't know what the results of the chkdsk /r were (though the booting problem may give a clue?).

 

John



#6 Guest_voodooyam_*

Guest_voodooyam_*

  • Guests
  • OFFLINE
  •  

Posted 16 February 2015 - 04:33 PM

Hi did you try reset to default state IE and Firefox, also run in Command Promt as admin sfc /scannow to see if apear any problem.



#7 hamluis

hamluis

    Moderator


  • Moderator
  • 56,294 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Killeen, TX

Posted 16 February 2015 - 05:41 PM

I would run the chkdsk /r command again, following same directions provided before.

Louis

#8 johnnicklas

johnnicklas
  • Topic Starter

  • Members
  • 11 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Colorado Springs
  • Local time:09:44 AM

Posted 16 February 2015 - 05:42 PM

Voodooyam, I am running sfc /scannow.  I'll update when it finishes.

 

John



#9 johnnicklas

johnnicklas
  • Topic Starter

  • Members
  • 11 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Colorado Springs
  • Local time:07:44 AM

Posted 16 February 2015 - 06:03 PM

Scan finished. No integrity issues.



#10 Guest_voodooyam_*

Guest_voodooyam_*

  • Guests
  • OFFLINE
  •  

Posted 17 February 2015 - 12:46 PM

Good well hard to tell it could be lots of thing that cause the problem can you ask someone other ram stick 2g or 4g better



#11 dc3

dc3

    Bleeping Treehugger


  • Members
  • 30,714 posts
  • ONLINE
  •  
  • Gender:Male
  • Location:Sierra Foothills of Northern Ca.
  • Local time:07:44 AM

Posted 17 February 2015 - 01:53 PM

Louis requested that you run Speccy, this can provide so insight which could help with diagnosing this problem.  Please use the instructions below to create a Speccy Snapshot.

 

Please download and install Speccy to provide us with information about your computer.  Clicking on this link will automatically initiate the download. 
 
When Speccy opens you will see a screen similar to the one below.
 
speccy9_zps2d9cdedc.png
 
Click on File which is outlined in red in the screen above, and then click on Publish Snapshot.
 
The following screen will appear, click on Yes.
 
speccy7_zpsfa02105f.png
 
The following screen will appear, click on Copy to Clipboard.
 
speccy3_zps1791b093.png
 
In your next post right click inside the Reply to Topic box, then click on Paste.  This will load a link to the Speccy log.

Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#12 hamluis

hamluis

    Moderator


  • Moderator
  • 56,294 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Killeen, TX

Posted 17 February 2015 - 02:30 PM

 
And here is the link for my Speccy snapshot: http://speccy.piriform.com/results/gxP4Fizg1wAm6sltzEksaTD
 
John

 

Missed it :).  No need to run another.

 

Louis



#13 johnnicklas

johnnicklas
  • Topic Starter

  • Members
  • 11 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Colorado Springs
  • Local time:07:44 AM

Posted 17 February 2015 - 06:47 PM

Okay.  Let me know if you find anything useful.  Thanks again!

 

John






0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users