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CRITICAL_PROCESS_DIED message windows 8.1


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#1 batman03

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Posted 16 February 2015 - 09:39 AM

Hello;

 

I’ve read many topics about this message but couldn’t find a similar case to mine.

My laptop randomly shows the BSOD with "critical process died" message.

        When it trying to restart, after this message, it seems like the HDD is not detected, because it tries to boot from other drives and sometimes shows this message “A disk read error occurred, Press Ctrl+Alt+Del to restart”

When I go to the BIOS, most of the time I find that the HDD is not detected (but sometimes it’s detected and shown in the BIOS but the laptop doesn’t restart)

I tried loading the default settings in BIOS, but unsuccessfully.

      I took the drive and plugged it to another computer via a USB adapter as an external drive; it works properly!

After some time (it varies from an hour to 3 or 4 hours) the laptop runs normally again and there is no specific reason for this behaviour!!.

This happens randomly with no previous sign, nearly once or twice a week.

I am really confused, because i don’t know what to do, so please help me.

I bought the laptop since 5 months, and this problem started to occur since more than one month.

 

Laptop: LENOVO G500

System: Windows 8.1 64x

Antivirus: AVAST

 

Best regards


Best regards

Batman

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#2 Aura

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Posted 16 February 2015 - 10:00 AM

Hi batman :)

If the laptop is still on the guarantee, I would suggest you to return it for another one. You don't deserve to use a laptop that have issues when you buy it if it's still on the guarantee. If it's not possible for you to do so, we'll troubleshoot these BSODs and see what we can learn on them.

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#3 batman03

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Posted 16 February 2015 - 10:06 AM

thanks Aura for the reply,

unfortunately i can't return the laptop, so i hope u can help me troubleshoot theses BSODs

Best regards


Best regards

Batman

#4 Aura

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Posted 16 February 2015 - 10:07 AM

Alright, let's get the BSODs minidumps.

Inxv2xa.pngBSOD Minidumps
Follow the instructions below to get and upload your BSOD minidumps so I can analyze them:
  • Create a new folder on your Desktop called dumps;
  • Go in your C:\windows\minidump folder, copy every files inside then paste them in your dumps folder;
  • Right-click on the dumps folder, select Send to then Compressed (zipped) folder;
  • Attach the compressed folder (archive) to your next reply and post it;

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#5 batman03

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Posted 16 February 2015 - 10:08 AM

ok, i'll do so and send u the minidumps ASAP.


Best regards

Batman

#6 batman03

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Posted 16 February 2015 - 11:26 AM

the file size is 272 KB and it's too big to upload !!

 

what shall i do?


Best regards

Batman

#7 Aura

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Posted 16 February 2015 - 11:30 AM

You can go on ge.tt and upload the archive there. Then post the download link in your next reply.

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#8 batman03

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Posted 16 February 2015 - 11:32 AM

here is thelink

 

http://ge.tt/6LOGRaA2/v/0?c


Best regards

Batman

#9 Aura

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Posted 16 February 2015 - 11:37 AM

Alright let's check the drive health status first, just to make sure that it's not failing. Follow the instructions in the tutorial below to download and use CrystalDiskInfo to check the health status of your drive:

http://www.howtogeek.com/134735/how-to-see-if-your-hard-drive-is-dying/

Once the test is complete, take a screenshot of the program and post it here.

How to take a screenshot using the Snipping Tool
Follow the instructions below to take a screenshot using Windows' Snipping Tool:
  • Press on the Win Key + R to open the Run box;
  • Enter SnippingTool and press on Enter;
  • The Snipping Tool will open, asking you to choose the area to take in the screenshot;
  • Left click on the area where you want to start the screenshot, keep it, and drag the cursor across the screen;
  • Once done, release the left button to take the screenshot;
  • In the editing window, click on the File menu then Save As;
  • Save the screenshot in a folder that you can access easily;
  • Once done, attach that screenshot to your next reply;

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#10 batman03

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Posted 16 February 2015 - 11:50 AM

http://ge.tt/3aQbUaA2/v/0?c

I hope this is what u asked for


Best regards

Batman

#11 Aura

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Posted 16 February 2015 - 11:58 AM

Alright, let's try with another program just to confirm that the drive is healthy. Follow the instructions below. Last test, credits to Alexstrasza for the canned and also showing me it.
Please download GSmartControl and save it to your Desktop.
  • Extract gsmartcontrol-0.8.7-win32.zip to a folder, double-click on gsmartcontrol.exe
  • A list of hard drives will appear, single-click each disk to see Drive Information and identify your drive
    note: most machines will only have one or two entries, but an easy way to identify your drive is by its size.
  • Double-click on the hard drive to see detailed Device Information
  • Click on the Attributes tab, do you see any red or pink entries like the ones below? Please list the names in your next reply if there are any.
    info_failing.png
  • Click on the Perform Tests tab
  • Select Extended Self-Test and click Execute
    note: this test can take several hours to run
  • Allow the test to complete, the results will be displayed at the bottom
  • Please post the result of the scan in your next reply
Also, do you speak French? :P

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#12 batman03

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Posted 16 February 2015 - 11:58 AM

sorry, the first one was in french, here is the english version:

http://ge.tt/3aQbUaA2?c 


Best regards

Batman

#13 Aura

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Posted 16 February 2015 - 12:00 PM

It's alright no worries, I speak French so :) Just follow my instructions in the post just above your last one.

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#14 batman03

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Posted 16 February 2015 - 05:12 PM

Hi,

sorry for the delay, because the BSOD showed again while performing disk test, so i was obliged to do it again.

 

- yes there is one pink entry which is shown in the picture below (End to End Error )

- The test was successful (without errors) see picture and log file

Please find two pictures and the log file in this file (http://ge.tt/6382SbA2/v/0?c

- Yes I speak french too  :wink:

 

 


Best regards

Batman

#15 Aura

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Posted 16 February 2015 - 05:15 PM

It seems that this is an important SMART attribute on a hard drive. If it's failing, like it is right now, it's recommended to back up your hard drive and replace it with a new one.

https://kb.acronis.com/content/9119
https://en.wikipedia.org/wiki/S.M.A.R.T.#Known_ATA_S.M.A.R.T._attributes

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