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IE11 locks up at times in win8.1


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#1 wd9irr

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Posted 15 February 2015 - 07:42 PM

Hello everyone! I am a computer user and try to help my fellow church members with their computers at times.

Just ran into a problem with a friend's computer using Windows 8.1 where her computer locks up at times.

The only thing I have found so far is in her IE browser, under tools, the internet settings is greyed out when she logs into Facebook. Doesn't seem to be consistent, however.

A friend told me about this site thing it was a "rootkit" but so far I have found no rootkits or viruses.

Anyone seen anything like this?

I think she bought it new about Christmas time and has not gotten anywhere with it.

Thanks for your help, Ken.



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#2 wd9irr

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Posted 16 February 2015 - 08:28 AM

The desktop is a HP Pavilion 500 PC Series running windows 8.1
I have used CCleaner, Malware Bytes, and Avast Antivirus on it along with the rootkit discovery software on this site.

I have done boot scans and full scans and found no problems.

When she was using IE Browser 11 the computer would lock up.

She gets her email via the yahoo browser and you would double click on an email to display it and nothing would happen.
I believe the browser would also lock up while she was using Facebook.
I noticed when using Facebook that the tools:internet options would be greyed out.
Seems that would be OK maybe after the page fully loaded.
She was also complaining of videos in Yahoo where the screen was green before she would try to select it.
That possibly because she didn't have Adobe Flash? so I downloaded the Adobe Products.

 

Currently it wants to do 76 software updates and is stuck at 0% even though I have a 50 meg connection.

I went to C:\Windows\SoftwareDistribution folder and tried to delete the files in the download folder but it looked like windows was trying to not let me do that.

 

Hope this is a better understanding. Thanks for the welcome, Ken.



#3 HairCut

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Posted 16 February 2015 - 03:12 PM

While you wait for a BC Advisor to move your posts to the other forum.

Scan with ADWCleaner and attach the log file to your next post.

(Don't clean or delete until someone can take a look at the log file)**

Download ADWCleaner here:

http://www.bleepingcomputer.com/download/adwcleaner/

 

** Or read the instructions on the above page and choose carefully what to remove (Clean)


Edited by HairCut, 16 February 2015 - 03:27 PM.


#4 wd9irr

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Posted 16 February 2015 - 05:20 PM

thank you for the suggestion

I did you ADWCleaner and found no problems.



#5 wd9irr

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Posted 16 February 2015 - 05:50 PM

I should have clarified my first post about running the stuff from here

I ran TDSSKiller, ADWCleaner, and ComboFix and found no problems.



#6 HairCut

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Posted 16 February 2015 - 06:26 PM

To automatically reset Windows Update components:
http://support.microsoft.com/kb/971058



#7 wd9irr

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Posted 16 February 2015 - 06:39 PM

thanks!






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