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#1 wd9irr


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Posted 15 February 2015 - 07:27 PM

Hello everyone! I am a computer user and try to help my fellow church members with their computers at times.
Just ran into a problem with a friend's computer using Windows 8.1 where her computer locks up at times.

The only thing I have found so far is in her IE browser, under tools, the internet settings is greyed out when she logs into Facebook. Doesn't seem to be consistent, however.

A friend told me about this site thing it was a "rootkit" but so far I have found no rootkits or viruses.

Anyone seen anything like this?

Thanks for your help, Ken.

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#2 Winterland


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Posted 16 February 2015 - 08:00 AM

Hello wd9irr and welcome to Bleeping Computer. :welcome:


Sorry to hear about your friends computer, I suspect you'll find all the good help you'll need here.


I see you've already posted another very similar post in the Windows 8 Forum, so you're on the right track.


If you can, I would also include as much information about the computer that you can in posts like these: 


  • Is it a desktop?
  • Laptop?
  • Make?
  • Model?


A friend told me about this site thing it was a "rootkit" but so far I have found no rootkits or viruses.

Anyone seen anything like this?



And when you post that "you haven't found anything so far", please include steps or applications that you've used to get here.


Did you perform a Full Scan(s) and if so, with what?


All that info helps the Helpers and, hopefully, will help you solve the issues a bit faster.


Best of luck.






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Every calculation based on experience elsewhere fails in New Mexico.

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