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How to disable new video card?


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#1 noz03

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Posted 15 February 2015 - 03:20 PM

I have a Dell 755 which had a new graphics card installed, however I do not have the adapter to plug my monitor into that graphics card and when I try to plug into the VGA of the motherboard I get an "unsupported video configuration detected" error (http://www.win-pc.com/wp-content/uploads/2013/12/Action-is-Required.jpg).

 

As I understand if I disable or remove the new video card I can use my PC from the original onboard graphics card until I manage to find the adapter but is there any way to do that without opening it all up and physically taking it out? I'm not so good with computers so would prefer to avoid opening it if I can. I've tried to get into the bios but for some reason F2 key doesn't do anything when I turn it on. :/

 

Any ideas?



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#2 yu gnomi

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Posted 15 February 2015 - 03:39 PM

I don't know what the f2 key is supposed to do on your computer (maybe enter bios?).

 

I am going to speculate that your computer is failing the power-on-self-test, in which case you will not be able to enter your bios or boot your machine. The solution to that predicament is to remove your video card and plug your monitor into the video output from your motherboard (which is how you probably had it prior to installing the video card).

 

did you plug the video cord from your monitor into the output of the card, or is it still plugged into the original video output (from your motherboard)?


Edited by yu gnomi, 15 February 2015 - 03:42 PM.


#3 Kilroy

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Posted 15 February 2015 - 04:00 PM

Turn on the machine and start pressing F2, that should get you into the BIOS.



#4 noz03

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Posted 15 February 2015 - 04:03 PM

Isn't F2 supposed to open Bios? I thought maybe I could disable the graphics card in there... It doesn't say on the first screen what to press, it only says

 

F12 = Boot menu

ctrl p = MEBx

 

Anyway, the graphics card only has a DMS-59 port and no VGA. I want to use the original graphics card which has VGA



#5 noz03

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Posted 15 February 2015 - 04:05 PM

I did, but still goes to the error :(

 

Turn on the machine and start pressing F2, that should get you into the BIOS.



#6 the_patriot11

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Posted 15 February 2015 - 04:21 PM

you may have to remove the card to get into the BIOS. Remove the card, go into the BIOS and set it to integrated and then reinstall the card. maybe just as easy to just remove the card.

 

Though before you try that, according to dell f2 is the BIOS key, however being dell ive noted they do some wanky stuff on occasion. try pressing either the F10 or DEL keys at the BIOS screen. worse case scenario that doesnt work and you have to remove the card.


picard5.jpg

 

Primary system: Motherboard: ASUS M4A89GTD PRO/USB3, Processor: AMD Phenom II x4 945, Memory: 16 gigs of Patriot G2 DDR3 1600, Video: AMD Sapphire Nitro R9 380, Storage: 1 WD 500 gig HD, 1 Hitachi 500 gig HD, and Power supply: Coolermaster 750 watt, OS: Windows 10 64 bit. 

Media Center: Motherboard: Gigabyte mp61p-S3, Processor: AMD Athlon 64 x2 6000+, Memory: 6 gigs Patriot DDR2 800, Video: Gigabyte GeForce GT730, Storage: 500 gig Hitachi, PSU: Seasonic M1211 620W full modular, OS: Windows 10.

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#7 yu gnomi

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Posted 15 February 2015 - 04:34 PM

your computer only sends video output to one device at a time. If the video card is installed, and you have your monitor plugged into your motherboard's video output, all you will ever see is the message displayed in your first post- regardless of what your computer is actually doing.

 

The solution is to remove the video card.



#8 YeahBleeping

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Posted 15 February 2015 - 07:14 PM

Seriously what are you all telling this guy to do this for.

 

He has to remove the graphics card that was installed to get his computer to use the onboard graphics card.  .I'm confused by most of your posts....



#9 yu gnomi

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Posted 15 February 2015 - 07:17 PM

his monitor does not have the correct connector to plug into his graphics card, it is currently plugged into his motherboard. That is why he is getting the error message linked to in the first post.

 

If he wants to use the card there is probably an adapter he could buy that would let him plug his monitor into the card.


Edited by yu gnomi, 15 February 2015 - 07:25 PM.


#10 noz03

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Posted 15 February 2015 - 08:21 PM

Well I opened it up and removed the graphics card and screen seems to be going through the motherboard now... only thing is my windows 7 USB stick doesn't want to boot, is giving disk error... and I couldn't boot from my external hard disk that already has windows installed either... Gets stuck in the "windows starting" screen... not sure but could this be related to the graphics card?



#11 YeahBleeping

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Posted 16 February 2015 - 05:44 PM

Try to boot into safe mode from the hard disk(Press F8 repeatedly after you see the motherboard logo).  I suspect a video driver is trying to load that can't.  If you can get into safe mode uninstall the video card drivers for the graphics card and or download display driver uninstaller and choose uninstall current and previous drivers and restart the computer.  Once that is done you may have to download the updated drivers for your onboard video from the manufactuerer or a microsoft update so that you can change the display settings properly.  It will help us help you if and when you get into your operating system to download speccy and post a link to the specs.

 

Instructions

  • Go to Piriform's website, and click the big download.png button.

    Next, click Download from Piriform (the FileHippo link requires an extra click). Or if you want to use a portable version of Speccy (which doesn't require installation), click the builds page link and download the portable version.

    You will now be asked where you want to save the file. The best place to put it is the Desktop, as it will be easy to find later.
  • After the file finishes downloading, you are ready to run Speccy. If you downloaded the installer, simply double-click on it and follow the prompts until installation is complete. If you downloaded the portable version, you will need to unzip it before use. Right-click the ZIP file and click Extract all. Click Next. Open up the extracted folder and double-click on Speccy.
  • Once inside Speccy, it will look similar to this (with your computer's specifications, of course):
    JmYsp.png

    Now, in the menu bar at the top left, click File > Publish Snapshot

    You will see the following prompt:
    publish.png

    Click Yes > then Copy to Clipboard

    copydi.png

    Now, once you are back in the forum topic you are posting in, click the replyji.png button. Right-click in the empty space of the Reply box and click Paste. Then, click Add Reply below the Reply box.





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