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"ZLH.EXE cannot be found."


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#1 mystic12

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Posted 15 February 2015 - 09:12 AM

Hey guys, someone wants me to remotely fix their pc to get rid of ZLH.EXE prompt stating:

 

The message "ZLH.EXE cannot be found." keeps popping up every hour or so, and when I close it, another error message appears. I can close them both, and my pc works fine after that, but its pretty annoying :(

 

I found this tutorial here:

 

 

I am wondering if it's safe to run the pcfixkit mentioned in that article please?


Edited by xXToffeeXx, 21 February 2015 - 09:20 AM.
Link to 3rd party removal guide removed as per forum rules.


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#2 Sirawit

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Posted 15 February 2015 - 01:34 PM

Hello mystic12 and welcome to BleepingComputer!            :)

 

My name is Sirawit and I'm here to help you.

 

Please note that I'm currently in training and my fixes need to be approved first, that may delay our fix a bit, but I will normally reply back in 24 hours.

 

If I don't reply after 2 days, feel free to PM me.            :)

==========================================================================

Some points for you to keep in mind:

  • Backup any files that cannot be replaced. Removing malware can be unpredictable and this step can save a lot of heartaches if things don't go as planned. You can put them on a CD/DVD, external drive or a pen drive, anywhere except on the computer.
  • We ask you to run different tools in a specific order to ensure the malware is completely removed from your machine, and running any additional tools may detect false positives, interfere with our tools, or cause unforeseen damage or system instability.
  • Please do not run any tools or take any steps other than those I will provide for you while we work on your computer together. I need to be certain about the state of your computer in order to provide appropriate and effective steps for you to take. Most often "well intentioned" (and usually panic driven!) independent efforts can make things much worse for both of us. If at any point you would prefer to take your own steps please let me know, I will not be offended. I would be happy to focus on the many others who are waiting in line for assistance.
  • Do not attach logs or use code boxes, just copy and paste the text.
  • Periodically update me on the condition of your computer, and provide detail in every post.
  • In the upper right hand corner of the topic you will see the Followtopic.jpg button. Click on this then choose Immediate E-Mail notification and then Proceed and you will be sent an email once I have posted a response.
  • If you do not reply to your topic after 5 days we assume it has been abandoned and I will close it.
  • Once things seem to be working again, please do not abandon the thread. I will give an "all-clean" message at the very end with some additional information on how to stay malware-free.
  • Lastly, I would like to remind you that most members here are volunteers, and sometimes "real life" can get in the way of our malware hunt. I will notify you if I know I will need to be away for longer than 48 hours.

==========================================================================

 

Please don't use that fixpckit tool.


Farbar Recovery Scan Tool (FRST)

  • Download Farbar Recover Scan Tool for either 32 bit or 64 bit systems and save it to your desktop.
  • If you are unsure if you have 32 bit or 64 bit simply download and try one. If that doesn't run properly the other one should.
  • Double click the icon.
  • Click Yes to the disclaimer.
  • Make sure the Addition.txt box is checked.
  • Click Scan and allow the program to run.
  • Click OK on the Scan complete screen, then OK on the Addition.txt pop up screen.
  • 2 Notepad documents should now be open on your desktop.
  • Please copy and paste the contents of both in your reply

Thank you.


If I don't reply back to you in 2 days, feel free to send me a PM.

 

“You’re lying… just like you were lying to me before. You have to hate me. I’ve been the worst daughter in the world… you should hate me.”

“But I don’t, Nyx. Because, Nyx, I’m your mother, and a mother will always love her daughter, no matter what.” -Past sins by Pen stroke.


#3 mystic12

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Posted 16 February 2015 - 08:06 AM

Hello and thanks for the help but the person who asked me to fix their pc has not gotten back to me yet so nothing I can do but can you tell me why you said "Please don't use that fixpckit tool."?



#4 Sirawit

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Posted 16 February 2015 - 08:55 AM

Hi mystic12.

 

This programs is not effective and will ask you to pay for it. Also their website was flagged with 2 Antivirus as malicious.

 

Thank you.


If I don't reply back to you in 2 days, feel free to send me a PM.

 

“You’re lying… just like you were lying to me before. You have to hate me. I’ve been the worst daughter in the world… you should hate me.”

“But I don’t, Nyx. Because, Nyx, I’m your mother, and a mother will always love her daughter, no matter what.” -Past sins by Pen stroke.


#5 mystic12

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Posted 16 February 2015 - 08:58 AM

Ok, appreciate the info, will get back to you if that person asks for the help. Meantime, would you mind telling me how to decipher what the log reports show please or where I can get tutorial or any source for learning this part of virus cleaning?



#6 Sirawit

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Posted 16 February 2015 - 09:04 AM

You may want to check this out: http://www.bleepingcomputer.com/forums/t/532535/malware-removal-training-program/

 

Thank you.


If I don't reply back to you in 2 days, feel free to send me a PM.

 

“You’re lying… just like you were lying to me before. You have to hate me. I’ve been the worst daughter in the world… you should hate me.”

“But I don’t, Nyx. Because, Nyx, I’m your mother, and a mother will always love her daughter, no matter what.” -Past sins by Pen stroke.


#7 mystic12

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Posted 16 February 2015 - 09:05 AM

Ok thank you very much!



#8 Sirawit

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Posted 26 February 2015 - 08:58 AM

Hi mystic12.

 

Did your user come back?

 

Thank you.


If I don't reply back to you in 2 days, feel free to send me a PM.

 

“You’re lying… just like you were lying to me before. You have to hate me. I’ve been the worst daughter in the world… you should hate me.”

“But I don’t, Nyx. Because, Nyx, I’m your mother, and a mother will always love her daughter, no matter what.” -Past sins by Pen stroke.


#9 schrauber

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Posted 04 March 2015 - 03:38 AM

Due to the lack of feedback, this topic is now closed.

In the event you still have problems, please send me or any Moderator a Private Message and ask them to reopen this topic within the next 5 days.

Please include a link to your topic in the Private Message. Thank you.
regards,
schrauber

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If I've not posted back within 48 hrs., feel free to send a PM with your topic link. Thank you!

If I have helped you then please consider donating to continue the fight against malware Posted Image




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