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Unable to log in to secure websites


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3 replies to this topic

#1 YeahBleeping

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Posted 14 February 2015 - 01:25 AM

Hello.

 

I am working on my parents computer This message continues to plague whenever we try to log in to turbotax or ebay.

 

A pop up asking to run microsoft silverlight configurator

 

The problem is you cannot click on allow or not allow the only way to do anything is to use task manager to close the program because you can't even ' x ' out of it.

 

I tried installing all optional and recomended updates.

 

I tried ' reset internet explorer to defaults'

 

I tried temporarily disabling ad aware and MSE

 

I tried running sfc /scannow which provided a clean bill of health

 

I am at a loss on this and any help is appreciated.

 

Here is a screenshot

http://i.imgur.com/Kx9yi7M.png



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#2 ElfBane

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Posted 14 February 2015 - 03:33 AM

Uninstall/reinstall Silverlight.

Also, TurboTax is having lots of on-line problems now. You may wish to Google this.



#3 Sintharius

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Posted 14 February 2015 - 04:25 AM

Hello there,

You might want to try reinstalling Silverlight.

Also, Ad-Aware is no longer recommended for use, and it can cause conflicts with Microsoft Security Essentials if you are using the version with AV capabilities - for AM protection, use Malwarebytes Anti-Malware or Emsisoft Anti-Malware instead.

Regards,
Alex

#4 hamluis

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Posted 14 February 2015 - 12:20 PM

FWIW:  http://answers.microsoft.com/en-us/ie/forum/ie8-windows_other/silverlightconfigurationexe-screen-when-i-try-to/c4bcef17-e759-444f-bdd2-d836fff434d3 .

 

Louis






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