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BSOD ntoskrnl.exe+74ec0


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38 replies to this topic

#1 Jay226

Jay226

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Posted 13 February 2015 - 07:34 PM

Hello, 

 

As title says I've been suffering with BSOD for a few months now and although it isn't consistent its still very annoying!

 

I've tested my RAM memory with memtest86 and it found no errors after a number of passes I've also tested my HDD and that also seems to be fine, however i have just installed HW Monitor to check my temps and the CPU cores seem to be peaking at about 60 degrees celsius  (140 degrees fahrenheit) so I'm not sure if that's considered very high or not?

 

Anyway here are the results from blue screen view 

 

021215-37315-01.dmp
12/02/2015 06:45:09 PM
IRQL_NOT_LESS_OR_EQUAL
0x0000000a
00000000`
00000000
00000000`
00000002
00000000`
00000001
fffff800`030e10cf
ntoskrnl.exe
ntoskrnl.exe+74ec0
NT Kernel & System Microsoft® Windows® Operating System Microsoft Corporation 6.1.7601.18717 (win7sp1_gdr.150113-1808) x64 ntoskrnl.exe+74ec0 C:\Windows\Minidump\021215-37315-01.dmp 8 15 7601 300,048 12/02/2015 06:46:43 PM 
 
Hope someone can help :) thanks in advance! 
 


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#2 hamluis

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Posted 14 February 2015 - 12:15 PM

Please download MiniToolBox  , save it to your desktop and run it.
 
Checkmark the following checkboxes:
  List last 10 Event Viewer log
  List Installed Programs
  List Users, Partitions and Memory size.
 
Click Go and paste the content into your next post.
 
Also...please Publish a Snapshot using Speccy - http://www.bleepingcomputer.com/forums/topic323892.html/page__p__1797792#entry1797792 , taking care to post the link of the snapshot in your next post.
 
Louis



#3 Jay226

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Posted 14 February 2015 - 01:11 PM

Hi Hamluis, 

 

Thanks for helping me out :) 

 

Here is the report from mini tool box 

 

MiniToolBox by Farbar  Version: 30-11-2014
Ran by Jordan (administrator) on 14-02-2015 at 18:01:09
Running from "C:\Users\Jordan\Desktop"
Microsoft Windows 7 Home Premium  Service Pack 1 (X64)
Boot Mode: Normal
***************************************************************************
 
========================= Event log errors: ===============================
 
Application errors:
==================
Error: (02/14/2015 05:33:04 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 106814
 
Error: (02/14/2015 05:33:04 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledEvent 106814
 
Error: (02/14/2015 05:33:04 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: Continuously busy for more than a second
 
Error: (02/14/2015 05:33:01 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 104318
 
Error: (02/14/2015 05:33:01 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledEvent 104318
 
Error: (02/14/2015 05:33:01 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: Continuously busy for more than a second
 
Error: (02/14/2015 05:32:59 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 101822
 
Error: (02/14/2015 05:32:59 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledEvent 101822
 
Error: (02/14/2015 05:32:59 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: Continuously busy for more than a second
 
Error: (02/14/2015 05:32:56 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 99326
 
 
System errors:
=============
Error: (02/14/2015 02:11:23 PM) (Source: Service Control Manager) (User: )
Description: The BitKinex File Transfer Service service failed to start due to the following error: 
%%1053
 
Error: (02/14/2015 02:11:23 PM) (Source: Service Control Manager) (User: )
Description: A timeout was reached (30000 milliseconds) while waiting for the BitKinex File Transfer Service service to connect.
 
Error: (02/14/2015 02:10:28 PM) (Source: Microsoft-Windows-BitLocker-Driver) (User: NT AUTHORITY)
Description: Encrypted volume check: Volume information on \\?\Volume{4c4ae2c8-681a-11e4-b6c6-806e6f6e6963} cannot be read.
 
Error: (02/14/2015 00:07:35 AM) (Source: Service Control Manager) (User: )
Description: The BitKinex File Transfer Service service failed to start due to the following error: 
%%1053
 
Error: (02/14/2015 00:07:35 AM) (Source: Service Control Manager) (User: )
Description: A timeout was reached (30000 milliseconds) while waiting for the BitKinex File Transfer Service service to connect.
 
Error: (02/14/2015 00:06:30 AM) (Source: Microsoft-Windows-BitLocker-Driver) (User: NT AUTHORITY)
Description: Encrypted volume check: Volume information on \\?\Volume{4c4ae2c8-681a-11e4-b6c6-806e6f6e6963} cannot be read.
 
Error: (02/13/2015 10:47:59 PM) (Source: Service Control Manager) (User: )
Description: The BitKinex File Transfer Service service failed to start due to the following error: 
%%1053
 
Error: (02/13/2015 10:47:59 PM) (Source: Service Control Manager) (User: )
Description: A timeout was reached (30000 milliseconds) while waiting for the BitKinex File Transfer Service service to connect.
 
Error: (02/13/2015 10:46:52 PM) (Source: Microsoft-Windows-BitLocker-Driver) (User: NT AUTHORITY)
Description: Encrypted volume check: Volume information on \\?\Volume{4c4ae2c8-681a-11e4-b6c6-806e6f6e6963} cannot be read.
 
Error: (02/13/2015 09:40:50 PM) (Source: Service Control Manager) (User: )
Description: The BitKinex File Transfer Service service failed to start due to the following error: 
%%1053
 
 
Microsoft Office Sessions:
=========================
Error: (02/14/2015 05:33:04 PM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 106814
 
Error: (02/14/2015 05:33:04 PM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: m->NextScheduledEvent 106814
 
Error: (02/14/2015 05:33:04 PM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: Continuously busy for more than a second
 
Error: (02/14/2015 05:33:01 PM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 104318
 
Error: (02/14/2015 05:33:01 PM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: m->NextScheduledEvent 104318
 
Error: (02/14/2015 05:33:01 PM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: Continuously busy for more than a second
 
Error: (02/14/2015 05:32:59 PM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 101822
 
Error: (02/14/2015 05:32:59 PM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: m->NextScheduledEvent 101822
 
Error: (02/14/2015 05:32:59 PM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: Continuously busy for more than a second
 
Error: (02/14/2015 05:32:56 PM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 99326
 
 
CodeIntegrity Errors:
===================================
  Date: 2015-01-22 15:33:17.372
  Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume2\ComboFix\catchme.sys because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.
 
  Date: 2015-01-22 15:33:17.310
  Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume2\ComboFix\catchme.sys because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.
 
 
 
=========================== Installed Programs ============================
7-Zip 9.20 (x64 edition) (HKLM\...\{23170F69-40C1-2702-0920-000001000000}) (Version: 9.20.00.0 - Igor Pavlov)
Adobe AIR (HKLM-x32\...\Adobe AIR) (Version: 16.0.0.245 - Adobe Systems Incorporated)
Adobe AIR (x32 Version: 16.0.0.245 - Adobe Systems Incorporated) Hidden
Adobe Flash Player 16 NPAPI (HKLM-x32\...\Adobe Flash Player NPAPI) (Version: 16.0.0.296 - Adobe Systems Incorporated)
Adobe Reader XI (11.0.10) (HKLM-x32\...\{AC76BA86-7AD7-1033-7B44-AB0000000001}) (Version: 11.0.10 - Adobe Systems Incorporated)
ADP KCML Unicode Client 06.90 (HKLM-x32\...\Kerridge_KCML_Unicode_Client_06.90) (Version:  - )
Advanced IP Scanner 2.4 (HKLM-x32\...\{221C4218-4414-4275-AF04-748DF4BF48D3}) (Version: 2.4.2526 - Famatech)
Aid4Mail MBOX Converter (Remove only) (HKLM-x32\...\Aid4MailMboxConv_is1) (Version: 1.4 - Fookes Holding Ltd)
Aid4Mail3 (Remove only) (HKLM-x32\...\Aid4Mail3_is1) (Version: 3.5 - Fookes Holding Ltd)
Alps Pointing-device for VAIO (HKLM\...\{9F72EF8B-AEC9-4CA5-B483-143980AFD6FD}) (Version:  - ALPS ELECTRIC CO., LTD.)
Apple Application Support (HKLM-x32\...\{83CAF0DE-8D3B-4C37-A631-2B8F16EC3031}) (Version: 3.1 - Apple Inc.)
Apple Mobile Device Support (HKLM\...\{BDD99690-3541-4619-9D2A-3CDDB3E15F9E}) (Version: 8.0.5.6 - Apple Inc.)
Apple Software Update (HKLM-x32\...\{789A5B64-9DD9-4BA5-915A-F0FC0A1B7BFE}) (Version: 2.1.3.127 - Apple Inc.)
BitKinex (HKLM-x32\...\{A7CE3C9E-78B4-4855-8D24-5CDF498E31F9}) (Version: 3.2.3 - Barad-Dur, LLC.)
Bonjour (HKLM\...\{6E3610B2-430D-4EB0-81E3-2B57E8B9DE8D}) (Version: 3.0.0.10 - Apple Inc.)
CCleaner (HKLM\...\CCleaner) (Version: 5.02 - Piriform)
ConvertXtoDVD 4.2.0.0 (HKLM-x32\...\{DB6AB705-C9BD-40E3-8929-2EA57F36A4FF}_is1) (Version: 4.2.0.0 - )
CPUID HWMonitor 1.26 (HKLM\...\CPUID HWMonitor_is1) (Version:  - )
Dropbox (HKCU\...\Dropbox) (Version: 3.0.3 - Dropbox, Inc.)
Emsisoft Internet Security (HKLM-x32\...\{5502032C-88C1-4303-99FE-B5CBD7684CEA}_is1) (Version: 9.0 - Emsisoft Ltd)
Google Chrome (HKLM-x32\...\Google Chrome) (Version: 40.0.2214.111 - Google Inc.)
Google Update Helper (x32 Version: 1.3.25.11 - Google Inc.) Hidden
Google Update Helper (x32 Version: 1.3.26.9 - Google Inc.) Hidden
Greenshot 1.1.9.13 (HKLM\...\Greenshot_is1) (Version: 1.1.9.13 - Greenshot)
HP Deskjet 2540 series Basic Device Software (HKLM\...\{6A79CD11-0C1C-4E24-A8C6-46A02F680346}) (Version: 32.2.188.47710 - Hewlett-Packard Co.)
HP Deskjet 2540 series Help (HKLM-x32\...\{4539575D-C09D-4E71-B207-0F2D6BD74DA2}) (Version: 30.0.0 - Hewlett Packard)
HP Photo Creations (HKLM-x32\...\HP Photo Creations) (Version: 1.0.0.7702 - HP)
HP Update (HKLM-x32\...\{912D30CF-F39E-4B31-AD9A-123C6B794EE2}) (Version: 5.005.002.002 - Hewlett-Packard)
ImgBurn (HKLM-x32\...\ImgBurn) (Version: 2.5.8.0 - LIGHTNING UK!)
Intel® Driver Update Utility 2.0 (x32 Version: 2.0.0.29 - Intel) Hidden
Intel® PRO/Wireless Driver (Version: 16.11.0000.1384 - Intel Corporation) Hidden
Intel® Driver Update Utility (HKLM-x32\...\{8409c4f7-2340-4933-a304-5d37db4fb48b}) (Version: 2.0.0.29 - Intel)
Intel® PROSet/Wireless Software (HKLM-x32\...\{eddf4201-b72e-4e94-9e7b-ac1ba97c029f}) (Version: 16.11.0 - Intel Corporation)
Intel® PROSet/Wireless WiFi Software (Version: 16.10.0.0307 - Intel Corporation) Hidden
ITP Support (HKLM-x32\...\{A22B8513-EA8C-46A1-9735-F5BE971C368D}) (Version: 7.4.515 - LogMeIn, Inc.)
iTunes (HKLM\...\{2ABBBD91-91E5-4AD7-929A-FE15D1DC0576}) (Version: 12.0.1.26 - Apple Inc.)
Java 8 Update 31 (HKLM-x32\...\{26A24AE4-039D-4CA4-87B4-2F83218031F0}) (Version: 8.0.310 - Oracle Corporation)
Java Auto Updater (x32 Version: 2.8.31.13 - Oracle Corporation) Hidden
KView v3.0.12.17168 (HKLM-x32\...\{C9EFE352-5645-4AEA-8727-9C3C5EECE7F1}_is1) (Version:  - ADP DSI)
Macrium Reflect Free Edition (HKLM\...\MacriumReflect) (Version: 5.3 - Paramount Software (UK) Ltd.)
Macrium Reflect Free Edition (Version: 5.3.7256 - Paramount Software (UK) Ltd.) Hidden
Malwarebytes Anti-Malware version 2.0.4.1028 (HKLM-x32\...\Malwarebytes Anti-Malware_is1) (Version: 2.0.4.1028 - Malwarebytes Corporation)
Microsoft .NET Framework 4.5.2 (HKLM\...\{92FB6C44-E685-45AD-9B20-CADF4CABA132} - 1033) (Version: 4.5.51209 - Microsoft Corporation)
Microsoft .NET Framework 4.5.2 (Version: 4.5.51209 - Microsoft Corporation) Hidden
Microsoft ASP.NET MVC 4 Runtime (HKLM-x32\...\{3FE312D5-B862-40CE-8E4E-A6D8ABF62736}) (Version: 4.0.40804.0 - Microsoft Corporation)
Microsoft Office 365 Business - en-us (HKLM\...\O365BusinessRetail - en-us) (Version: 15.0.4675.1003 - Microsoft Corporation)
Microsoft OneDrive (HKCU\...\OneDriveSetup.exe) (Version: 17.3.1171.0714 - Microsoft Corporation)
Microsoft Silverlight (HKLM\...\{89F4137D-6C26-4A84-BDB8-2E5A4BB71E00}) (Version: 5.1.30514.0 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM-x32\...\{710f4c1c-cc18-4c49-8cbf-51240c89a1a2}) (Version: 8.0.61001 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (x64) (HKLM\...\{ad8a2fa1-06e7-4b0d-927d-6e54b3d31028}) (Version: 8.0.61000 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.4148 (HKLM\...\{4B6C7001-C7D6-3710-913E-5BC23FCE91E6}) (Version: 9.0.30729.4148 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161 (HKLM\...\{5FCE6D76-F5DC-37AB-B2B8-22AB8CEDB1D4}) (Version: 9.0.30729.6161 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (HKLM-x32\...\{9A25302D-30C0-39D9-BD6F-21E6EC160475}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (HKLM-x32\...\{1F1C2DFC-2D24-3E06-BCB8-725134ADF989}) (Version: 9.0.30729.4148 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (HKLM-x32\...\{9BE518E6-ECC6-35A9-88E4-87755C07200F}) (Version: 9.0.30729.6161 - Microsoft Corporation)
Microsoft Visual C++ 2010  x64 Redistributable - 10.0.40219 (HKLM\...\{1D8E6291-B0D5-35EC-8441-6616F567A0F7}) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.40219 (HKLM-x32\...\{F0C3E5D1-1ADE-321E-8167-68EF0DE699A5}) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft Visual Studio 2010 Tools for Office Runtime (x64) (HKLM\...\Microsoft Visual Studio 2010 Tools for Office Runtime (x64)) (Version: 10.0.50903 - Microsoft Corporation)
Microsoft Visual Studio 2010 Tools for Office Runtime (x64) (Version: 10.0.50908 - Microsoft Corporation) Hidden
Microsoft_VC80_CRT_x86 (x32 Version: 8.0.50727.4053 - Adobe) Hidden
Microsoft_VC90_CRT_x86 (x32 Version: 1.00.0000 - Adobe) Hidden
MiniTool Partition Wizard Home Edition 8.1.1 (HKLM-x32\...\{05D996FA-ADCB-4D23-BA3C-A7C184A8FAC6}_is1) (Version:  - MiniTool Solution Ltd.)
Mozilla Firefox 34.0.5 (x86 en-GB) (HKLM-x32\...\Mozilla Firefox 34.0.5 (x86 en-GB)) (Version: 34.0.5 - Mozilla)
Mozilla Maintenance Service (HKLM-x32\...\MozillaMaintenanceService) (Version: 34.0.5 - Mozilla)
NVIDIA 3D Vision Driver 347.09 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_Display.3DVision) (Version: 347.09 - NVIDIA Corporation)
NVIDIA Control Panel 347.09 (Version: 347.09 - NVIDIA Corporation) Hidden
NVIDIA Display Control Panel (HKLM\...\NVIDIA Display Control Panel) (Version: 6.14.12.5903 - NVIDIA Corporation)
NVIDIA GeForce Experience 2.1.5 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_Display.GFExperience) (Version: 2.1.5 - NVIDIA Corporation)
NVIDIA GeForce Experience Service (Version: 16.18.9 - NVIDIA Corporation) Hidden
NVIDIA Graphics Driver 347.09 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_Display.Driver) (Version: 347.09 - NVIDIA Corporation)
NVIDIA HD Audio Driver 1.3.33.0 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_HDAudio.Driver) (Version: 1.3.33.0 - NVIDIA Corporation)
NVIDIA Install Application (Version: 2.1002.172.1357 - NVIDIA Corporation) Hidden
NVIDIA LED Visualizer 1.0 (Version: 1.0 - NVIDIA Corporation) Hidden
NVIDIA Network Service (Version: 2.1 - NVIDIA Corporation) Hidden
NVIDIA PhysX (x32 Version: 9.14.0702 - NVIDIA Corporation) Hidden
NVIDIA PhysX System Software 9.14.0702 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_Display.PhysX) (Version: 9.14.0702 - NVIDIA Corporation)
NVIDIA ShadowPlay 16.18.9 (Version: 16.18.9 - NVIDIA Corporation) Hidden
NVIDIA Stereoscopic 3D Driver (x32 Version: 7.17.12.6514 - NVIDIA Corporation) Hidden
NVIDIA Update 16.18.9 (Version: 16.18.9 - NVIDIA Corporation) Hidden
NVIDIA Update Core (Version: 16.18.9 - NVIDIA Corporation) Hidden
NVIDIA Virtual Audio 1.2.27 (Version: 1.2.27 - NVIDIA Corporation) Hidden
Office 15 Click-to-Run Extensibility Component (x32 Version: 15.0.4675.1003 - Microsoft Corporation) Hidden
Office 15 Click-to-Run Licensing Component (Version: 15.0.4675.1003 - Microsoft Corporation) Hidden
Office 15 Click-to-Run Localization Component (x32 Version: 15.0.4675.1003 - Microsoft Corporation) Hidden
Oracle VM VirtualBox 4.3.20 (HKLM\...\{DD8F7A7A-852F-4648-8A73-B8FC1DF5F082}) (Version: 4.3.20 - Oracle Corporation)
OutlookModel64 (HKLM\...\{7C45DF9C-9400-4620-A5C9-0AC47AE43DDB}) (Version: 5.3.0.2696 - Samsung)
Pidgin (HKLM-x32\...\Pidgin) (Version: 2.10.11 - )
Private Internet Access Support Files (HKLM-x32\...\{7D72DAFF-DCB2-437B-BC22-4B2ABF21462B}) (Version: 1.0.0.0 - Private Internet Access)
Product Improvement Study for HP Deskjet 2540 series (HKLM\...\{DF34643B-A745-430C-B27B-A48F853C81E4}) (Version: 32.2.188.47710 - Hewlett-Packard Co.)
PVSonyDll (Version: 1.00.0001 - NVIDIA Corporation) Hidden
Realtek High Definition Audio Driver (HKLM-x32\...\{F132AF7F-7BCA-4EDE-8A7C-958108FE7DBC}) (Version: 6.0.1.6098 - Realtek Semiconductor Corp.)
Renesas Electronics USB 3.0 Host Controller Driver (HKLM-x32\...\InstallShield_{5442DAB8-7177-49E1-8B22-09A049EA5996}) (Version: 2.0.4.1 - Renesas Electronics Corporation)
Renesas Electronics USB 3.0 Host Controller Driver (x32 Version: 2.0.4.1 - Renesas Electronics Corporation) Hidden
Samsung Xchange (HKLM-x32\...\{76C93E1D-FFFA-45EC-B077-859D7CD02D31}) (Version: 2.4.32.15171 - Samsung)
SHIELD Streaming (Version: 3.1.3000 - NVIDIA Corporation) Hidden
SHIELD Wireless Controller Driver (Version: 16.18.9 - NVIDIA Corporation) Hidden
SmartControlCenter (HKLM-x32\...\{63CE935C-03E3-4EB4-B194-792CB2F91C87}) (Version: 1.1.3.2 - Netgear)
SUPERAntiSpyware (HKLM\...\{CDDCBBF1-2703-46BC-938B-BCC81A1EEAAA}) (Version: 6.0.1158 - SUPERAntiSpyware.com)
Synology Cloud Station (HKLM-x32\...\{102406C7-6BD4-47AA-A858-A54C7002E32E}) (Version: 3.1.3320 - Synology)
UCDialTSP (HKLM-x32\...\{315C2EEC-A357-446A-AB5B-BE3C2C3161E7}) (Version: 2.1.0.0 - UC)
UCDialTSPx64 (HKLM\...\{F6FF603F-701C-4158-9770-AFCA42922730}) (Version: 2.1.0.0 - UC)
VLC media player (HKLM-x32\...\VLC media player) (Version: 2.1.5 - VideoLAN)
VNC Server 5.2.2 (HKLM\...\{AAE140B3-14D5-4AF9-A4AF-1628250A8EF1}) (Version: 5.2.2 - RealVNC Ltd)
VNC Viewer 5.2.2 (HKLM\...\{FF0D75AD-1856-4170-95CE-556CC3B0E36C}) (Version: 5.2.2 - RealVNC Ltd)
WIDCOMM Bluetooth Software (HKLM\...\{436E0B79-2CFB-4E5F-9380-E17C1B25D0C5}) (Version: 6.3.0.5600 - Broadcom Corporation)
Winamp (HKLM-x32\...\Winamp) (Version: 5.666  - Nullsoft, Inc)
Windows Driver Package - Marvell (yukonw7) Net  (04/16/2010 11.25.2.3) (HKLM\...\75E14D32AED1E199C9067D18261BF018CF8790C6) (Version: 04/16/2010 11.25.2.3 - Marvell)
WinPcap 4.1.3 (HKLM-x32\...\WinPcapInst) (Version: 4.1.0.2980 - Riverbed Technology, Inc.)
 
========================= Memory info: ===================================
 
Percentage of memory in use: 46%
Total physical RAM: 4076.93 MB
Available physical RAM: 2171.44 MB
Total Pagefile: 8152.05 MB
Available Pagefile: 5748.15 MB
Total Virtual: 4095.88 MB
Available Virtual: 3983.27 MB
 
========================= Partitions: =====================================
 
1 Drive c: () (Fixed) (Total:319.18 GB) (Free:141.1 GB) NTFS
 
========================= Users: ========================================
 
User accounts for \\JORDAN-PC
 
Administrator            Guest                    Jordan                   
 
 
**** End of log **** 
 
And here is the Speccy snapshot 
 


#4 Jay226

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Posted 16 February 2015 - 07:34 PM

Hello?



#5 hamluis

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Posted 17 February 2015 - 10:28 AM

Apologies for my tardiness...I sometimes overlook topics or get focused on a different topic and forget to return to the original :).

 

The following concerns me regarding your hard drive:

 

Power On Count: 5710 times
Power On Time: 2.8 days

 

A parameter is missing (reflecting days use) and the above doesn't make sense.

 

I also see that you have run or tried to run ComboFix...do you suspect malware problems?

 

Thanks :).

 

Louis



#6 Jay226

Jay226
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Posted 17 February 2015 - 06:56 PM

Hi Louis, 

 

Thanks for getting back to me :)

 

I see what you mean about the power on counts and power on times, i put my laptop to sleep a lot during the day when I'm in and out of the office would those contribute to the power on count? But the power on time doesn't make sense at all. 

 

Yes i have previously ran ComboFix as our network at work was breached and virus's were infecting the network, i ran ComboFix along with a number of other scanners to try and detect any malware but none was found thankfully but I've been getting the BSOD before any of that happened so I'm pretty sure its not malware causing the issue. 

 

What's the next step from here then? 


Edited by Jay226, 17 February 2015 - 06:56 PM.


#7 hamluis

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Posted 17 February 2015 - 08:19 PM

Well...I would run a hard drive diagnostic on that drive...just to convince myself it was fit for future use.  Extended/long generic test of SeaTools for DOS would do.

 

Guide, SeaTools For DOS - http://www.seagate.com/support/seatools/SeaToolsDOSguide.pdf

 

SeaTools for DOS Download - http://www.seagate.com/support/internal-hard-drives/consumer-electronics/ld25-series/seatools-dos-master/

 

Louis



#8 Jay226

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Posted 18 February 2015 - 06:11 PM

Ok cool I'll download that now, i had a funny feeling it could be the hard drive failing so would be interesting to see what the results are after the test. Also gives me an excuse to buy an SSD a bit sooner ;) 



#9 Jay226

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Posted 19 February 2015 - 05:46 PM

Ok so i did the test it took me 3 attempts to get it to run, 1st time came up with a green screen and a load of unreadable text, 2nd time it said it found a bad sector in the hard drive although the test hadn't finished and the 3rd time it ran fine and actually finished the test and said it had passed. So what do you reckon Louis? I'm not 100% convinced.

 

I've made a clone of my hard drive just in case it does decide to suddenly die on me but during that process it blue screened on me lol so i had to do that twice as well.  



#10 hamluis

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Posted 19 February 2015 - 08:07 PM

Not good, IMO.  Let's try the following procedure using GSmartControl:  http://www.bleepingcomputer.com/forums/t/511963/slow-start-up/?p=3200306 .

 

Louis



#11 Jay226

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Posted 20 February 2015 - 09:14 AM

Ok here's the results 

smartctl 5.43 2012-06-30 r3573 [i686-w64-mingw32-win7(64)-sp1] (sf-5.43-1)
Copyright (C) 2002-12 by Bruce Allen, http://smartmontools.sourceforge.net

=== START OF INFORMATION SECTION ===
Model Family:     SAMSUNG SpinPoint M7
Device Model:     SAMSUNG HM500JI
Serial Number:    S29MJ9BZ803076
LU WWN Device Id: 5 0024e9 2032f9188
Firmware Version: 2AC101U4
User Capacity:    500,107,862,016 bytes [500 GB]
Sector Size:      512 bytes logical/physical
Device is:        In smartctl database [for details use: -P show]
ATA Version is:   8
ATA Standard is:  ATA-8-ACS revision 6
Local Time is:    Fri Feb 20 14:09:33 2015 GMTST
SMART support is: Available - device has SMART capability.
SMART support is: Enabled

=== START OF READ SMART DATA SECTION ===
SMART overall-health self-assessment test result: PASSED

General SMART Values:
Offline data collection status:  (0x00)	Offline data collection activity
					was never started.
					Auto Offline Data Collection: Disabled.
Self-test execution status:      (   0)	The previous self-test routine completed
					without error or no self-test has ever 
					been run.
Total time to complete Offline 
data collection: 		( 7860) seconds.
Offline data collection
capabilities: 			 (0x5b) SMART execute Offline immediate.
					Auto Offline data collection on/off support.
					Suspend Offline collection upon new
					command.
					Offline surface scan supported.
					Self-test supported.
					No Conveyance Self-test supported.
					Selective Self-test supported.
SMART capabilities:            (0x0003)	Saves SMART data before entering
					power-saving mode.
					Supports SMART auto save timer.
Error logging capability:        (0x01)	Error logging supported.
					General Purpose Logging supported.
Short self-test routine 
recommended polling time: 	 (   2) minutes.
Extended self-test routine
recommended polling time: 	 ( 131) minutes.
SCT capabilities: 	       (0x003f)	SCT Status supported.
					SCT Error Recovery Control supported.
					SCT Feature Control supported.
					SCT Data Table supported.

SMART Attributes Data Structure revision number: 16
Vendor Specific SMART Attributes with Thresholds:
ID# ATTRIBUTE_NAME          FLAG     VALUE WORST THRESH TYPE      UPDATED  WHEN_FAILED RAW_VALUE
  1 Raw_Read_Error_Rate     0x002f   100   100   051    Pre-fail  Always       -       281
  2 Throughput_Performance  0x0026   252   252   000    Old_age   Always       -       0
  3 Spin_Up_Time            0x0023   091   090   025    Pre-fail  Always       -       3010
  4 Start_Stop_Count        0x0032   095   095   000    Old_age   Always       -       5896
  5 Reallocated_Sector_Ct   0x0033   252   252   010    Pre-fail  Always       -       0
  7 Seek_Error_Rate         0x002e   252   252   051    Old_age   Always       -       0
  8 Seek_Time_Performance   0x0024   252   252   015    Old_age   Offline      -       0
  9 Power_On_Hours          0x0032   100   100   000    Old_age   Always       -       8166
 10 Spin_Retry_Count        0x0032   252   252   051    Old_age   Always       -       0
 11 Calibration_Retry_Count 0x0032   100   100   000    Old_age   Always       -       166
 12 Power_Cycle_Count       0x0032   095   095   000    Old_age   Always       -       5752
191 G-Sense_Error_Rate      0x0022   100   100   000    Old_age   Always       -       4
192 Power-Off_Retract_Count 0x0022   252   252   000    Old_age   Always       -       0
194 Temperature_Celsius     0x0002   064   054   000    Old_age   Always       -       30 (Min/Max 7/47)
195 Hardware_ECC_Recovered  0x003a   100   100   000    Old_age   Always       -       0
196 Reallocated_Event_Count 0x0032   252   252   000    Old_age   Always       -       0
197 Current_Pending_Sector  0x0032   252   100   000    Old_age   Always       -       0
198 Offline_Uncorrectable   0x0030   252   252   000    Old_age   Offline      -       0
199 UDMA_CRC_Error_Count    0x0036   200   200   000    Old_age   Always       -       0
200 Multi_Zone_Error_Rate   0x002a   100   100   000    Old_age   Always       -       197
223 Load_Retry_Count        0x0032   100   100   000    Old_age   Always       -       166
225 Load_Cycle_Count        0x0032   089   089   000    Old_age   Always       -       112487
254 Free_Fall_Sensor        0x0032   100   100   000    Old_age   Always       -       1

SMART Error Log Version: 1
No Errors Logged

SMART Self-test log structure revision number 1
Num  Test_Description    Status                  Remaining  LifeTime(hours)  LBA_of_first_error
# 1  Short offline       Completed without error       00%      8160         -
# 2  Short offline       Completed without error       00%      8158         -
# 3  Short offline       Completed without error       00%      2871         -

Note: selective self-test log revision number (0) not 1 implies that no selective self-test has ever been run
SMART Selective self-test log data structure revision number 0
Note: revision number not 1 implies that no selective self-test has ever been run
 SPAN  MIN_LBA  MAX_LBA  CURRENT_TEST_STATUS
    1        0        0  Completed [00% left] (0-65535)
    2        0        0  Not_testing
    3        0        0  Not_testing
    4        0        0  Not_testing
    5        0        0  Not_testing
Selective self-test flags (0x0):
  After scanning selected spans, do NOT read-scan remainder of disk.
If Selective self-test is pending on power-up, resume after 0 minute delay.
 
I notice old age is mentioned a few times in there which is true the laptop is about 5 years old now...

Edited by Jay226, 20 February 2015 - 09:31 AM.


#12 hamluis

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Posted 20 February 2015 - 09:59 AM

Drive looks OK. 

 

Let's run the chkdsk /r command on the Windows partition, as a precaution.

 

Chkdsk From Command Prompt, Win 7 - http://www.bleepingcomputer.com/forums/t/496613/contextmenu-is-causing-explorerexe-to-crash/?p=3067880

 

Louis



#13 Aura

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Posted 20 February 2015 - 10:25 AM

Pardon the intrusion, while you follow hamluis instructions, can you upload your BSOD minidumps so I can check them? :)

Inxv2xa.pngBSOD Minidumps
Follow the instructions below to get and upload your BSOD minidumps so I can analyze them:
  • Create a new folder on your Desktop called dumps;
  • Go in your C:\windows\minidump folder, copy every files inside then paste them in your dumps folder;
  • Right-click on the dumps folder, select Send to then Compressed (zipped) folder;
  • Attach the compressed folder (archive) to your next reply and post it;

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#14 Jay226

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Posted 20 February 2015 - 01:57 PM

Hi Aura, 

 

Dumps files are attached :) 

 

Louis, 

 

I'll do chkdsk now :) 

Attached Files



#15 Aura

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Posted 20 February 2015 - 02:00 PM

It looks like there's no minidump files at all in your archive, are you sure that there's files in C:\windows\minidump? Can you check?

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