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Windows won't shut down, BSOD


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12 replies to this topic

#1 botopz

botopz

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Posted 13 February 2015 - 01:21 PM

First off, thanks to all who take the time to read about my problem and respond. Your help is much appreciated.

 

I have an Asus Laptop running Win 7 Home Premium that, when I attempt to shutdown (or restart or sleep for that matter), goes through its normal "logging off, installing updates, shutting down, etc." procedure, but then goes to a black screen. During this time the power button LED remains illuminated. After a few minutes I get the following BSOD:

0UFNuRP.jpg?1

 

I've tried updating any driver I can get my hands on, uninstalling all of the Asus bloatware, disabling all non-windows startup objects, disabling a ton of non essential drivers, applying the MS hotfix for error 0x0000009F, etc. I haven't been able to get a minidump file (i think because the BSOD happens after the shutdown procedure) on either the HDD or an external flash drive. Note that the computer DOES shutdown properly while in safe mode. I'm just out of ideas and I think a fresh set of eyes is exactly what I need. Any help would be greatly appreciated.



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#2 hamluis

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Posted 13 February 2015 - 06:22 PM

Please download MiniToolBox  , save it to your desktop and run it.
 
Checkmark the following checkboxes:
  List last 10 Event Viewer log
  List Installed Programs
  List Users, Partitions and Memory size.
 
Click Go and paste the content into your next post.
 
Also...please Publish a Snapshot using Speccy - http://www.bleepingcomputer.com/forums/topic323892.html/page__p__1797792#entry1797792 , taking care to post the link of the snapshot in your next post.
 
Louis



#3 botopz

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Posted 13 February 2015 - 08:19 PM

Speccy Snapshot:

 

http://speccy.piriform.com/results/JnRCk26fUDjxXiq6Ku8g2Se

 

MiniToolBox Log:

 

MiniToolBox by Farbar  Version: 30-11-2014
Ran by Don (administrator) on 13-02-2015 at 19:17:47
Running from "C:\Users\Don\Desktop"
Microsoft Windows 7 Professional  Service Pack 1 (X64)
Boot Mode: Normal
***************************************************************************
 
========================= Event log errors: ===============================
 
Application errors:
==================
Error: (02/11/2015 04:53:48 PM) (Source: Application Error) (User: )
Description: Faulting application name: chrome.exe, version: 40.0.2214.93, time stamp: 0x54c46198
Faulting module name: chrome.dll, version: 40.0.2214.93, time stamp: 0x54c45d6b
Exception code: 0x80000003
Fault offset: 0x0053a506
Faulting process id: 0xd38
Faulting application start time: 0xchrome.exe0
Faulting application path: chrome.exe1
Faulting module path: chrome.exe2
Report Id: chrome.exe3
 
Error: (02/11/2015 04:53:01 PM) (Source: Application Error) (User: )
Description: Faulting application name: chrome.exe, version: 40.0.2214.93, time stamp: 0x54c46198
Faulting module name: chrome.dll, version: 40.0.2214.93, time stamp: 0x54c45d6b
Exception code: 0x80000003
Fault offset: 0x0053a506
Faulting process id: 0x280
Faulting application start time: 0xchrome.exe0
Faulting application path: chrome.exe1
Faulting module path: chrome.exe2
Report Id: chrome.exe3
 
Error: (02/11/2015 04:51:51 PM) (Source: Application Error) (User: )
Description: Faulting application name: chrome.exe, version: 40.0.2214.93, time stamp: 0x54c46198
Faulting module name: chrome.dll, version: 40.0.2214.93, time stamp: 0x54c45d6b
Exception code: 0x80000003
Fault offset: 0x0053a506
Faulting process id: 0xe54
Faulting application start time: 0xchrome.exe0
Faulting application path: chrome.exe1
Faulting module path: chrome.exe2
Report Id: chrome.exe3
 
Error: (02/11/2015 04:51:22 PM) (Source: Application Error) (User: )
Description: Faulting application name: chrome.exe, version: 40.0.2214.93, time stamp: 0x54c46198
Faulting module name: chrome.dll, version: 40.0.2214.93, time stamp: 0x54c45d6b
Exception code: 0x80000003
Fault offset: 0x0053a506
Faulting process id: 0x9d0
Faulting application start time: 0xchrome.exe0
Faulting application path: chrome.exe1
Faulting module path: chrome.exe2
Report Id: chrome.exe3
 
Error: (02/11/2015 04:18:06 PM) (Source: Application Error) (User: )
Description: Faulting application name: chrome.exe, version: 40.0.2214.93, time stamp: 0x54c46198
Faulting module name: chrome.dll, version: 40.0.2214.93, time stamp: 0x54c45d6b
Exception code: 0x80000003
Fault offset: 0x0053a506
Faulting process id: 0x438
Faulting application start time: 0xchrome.exe0
Faulting application path: chrome.exe1
Faulting module path: chrome.exe2
Report Id: chrome.exe3
 
Error: (02/11/2015 04:16:45 PM) (Source: Application Error) (User: )
Description: Faulting application name: chrome.exe, version: 40.0.2214.93, time stamp: 0x54c46198
Faulting module name: chrome.dll, version: 40.0.2214.93, time stamp: 0x54c45d6b
Exception code: 0x80000003
Fault offset: 0x0053a506
Faulting process id: 0x950
Faulting application start time: 0xchrome.exe0
Faulting application path: chrome.exe1
Faulting module path: chrome.exe2
Report Id: chrome.exe3
 
Error: (02/11/2015 04:16:24 PM) (Source: Application Error) (User: )
Description: Faulting application name: chrome.exe, version: 40.0.2214.93, time stamp: 0x54c46198
Faulting module name: chrome.dll, version: 40.0.2214.93, time stamp: 0x54c45d6b
Exception code: 0x80000003
Fault offset: 0x0053a506
Faulting process id: 0xc48
Faulting application start time: 0xchrome.exe0
Faulting application path: chrome.exe1
Faulting module path: chrome.exe2
Report Id: chrome.exe3
 
Error: (02/11/2015 04:11:24 PM) (Source: Application Error) (User: )
Description: Faulting application name: chrome.exe, version: 40.0.2214.93, time stamp: 0x54c46198
Faulting module name: chrome.dll, version: 40.0.2214.93, time stamp: 0x54c45d6b
Exception code: 0x80000003
Fault offset: 0x0053a506
Faulting process id: 0x220
Faulting application start time: 0xchrome.exe0
Faulting application path: chrome.exe1
Faulting module path: chrome.exe2
Report Id: chrome.exe3
 
Error: (02/11/2015 04:09:22 PM) (Source: Application Error) (User: )
Description: Faulting application name: chrome.exe, version: 40.0.2214.93, time stamp: 0x54c46198
Faulting module name: chrome.dll, version: 40.0.2214.93, time stamp: 0x54c45d6b
Exception code: 0x80000003
Fault offset: 0x0053a506
Faulting process id: 0x5d8
Faulting application start time: 0xchrome.exe0
Faulting application path: chrome.exe1
Faulting module path: chrome.exe2
Report Id: chrome.exe3
 
Error: (02/11/2015 04:08:47 PM) (Source: Application Error) (User: )
Description: Faulting application name: chrome.exe, version: 40.0.2214.93, time stamp: 0x54c46198
Faulting module name: chrome.dll, version: 40.0.2214.93, time stamp: 0x54c45d6b
Exception code: 0x80000003
Fault offset: 0x0053a506
Faulting process id: 0xe8
Faulting application start time: 0xchrome.exe0
Faulting application path: chrome.exe1
Faulting module path: chrome.exe2
Report Id: chrome.exe3
 
 
System errors:
=============
Error: (02/13/2015 10:19:27 AM) (Source: DCOM) (User: )
Description: 1084wuauserv{E60687F7-01A1-40AA-86AC-DB1CBF673334}
 
Error: (02/13/2015 10:18:08 AM) (Source: Service Control Manager) (User: )
Description: The Network List Service service depends on the Network Location Awareness service which failed to start because of the following error: 
%%1068
 
Error: (02/13/2015 10:17:28 AM) (Source: Service Control Manager) (User: )
Description: The Network List Service service depends on the Network Location Awareness service which failed to start because of the following error: 
%%1068
 
Error: (02/13/2015 10:17:28 AM) (Source: Service Control Manager) (User: )
Description: The Network List Service service depends on the Network Location Awareness service which failed to start because of the following error: 
%%1068
 
Error: (02/13/2015 10:17:28 AM) (Source: Service Control Manager) (User: )
Description: The Network List Service service depends on the Network Location Awareness service which failed to start because of the following error: 
%%1068
 
Error: (02/13/2015 10:17:28 AM) (Source: Service Control Manager) (User: )
Description: The Network List Service service depends on the Network Location Awareness service which failed to start because of the following error: 
%%1068
 
Error: (02/13/2015 10:17:28 AM) (Source: Service Control Manager) (User: )
Description: The Network List Service service depends on the Network Location Awareness service which failed to start because of the following error: 
%%1068
 
Error: (02/13/2015 10:17:28 AM) (Source: Service Control Manager) (User: )
Description: The Network List Service service depends on the Network Location Awareness service which failed to start because of the following error: 
%%1068
 
Error: (02/13/2015 10:17:23 AM) (Source: Service Control Manager) (User: )
Description: The Network List Service service depends on the Network Location Awareness service which failed to start because of the following error: 
%%1068
 
Error: (02/13/2015 10:17:23 AM) (Source: DCOM) (User: )
Description: 1084WSearch{9E175B6D-F52A-11D8-B9A5-505054503030}
 
 
Microsoft Office Sessions:
=========================
Error: (11/19/2013 05:19:40 PM) (Source: Microsoft Office 12 Sessions)(User: )
Description: ID: 1, Application Name: Microsoft Office Excel, Application Version: 12.0.6683.5002, Microsoft Office Version: 12.0.6612.1000. This session lasted 4692 seconds with 4020 seconds of active time.  This session ended with a crash.
 
 
CodeIntegrity Errors:
===================================
  Date: 2015-02-12 14:51:06.759
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume3\Windows\System32\RtkAPO64.dll because the set of per-page image hashes could not be found on the system.
 
  Date: 2015-02-12 14:51:06.712
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume3\Windows\System32\RtkAPO64.dll because the set of per-page image hashes could not be found on the system.
 
  Date: 2015-02-12 14:51:02.028
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume3\Windows\System32\RtkAPO64.dll because the set of per-page image hashes could not be found on the system.
 
  Date: 2015-02-12 14:50:56.543
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume3\Windows\System32\RtkAPO64.dll because the set of per-page image hashes could not be found on the system.
 
  Date: 2015-02-12 14:50:56.515
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume3\Windows\System32\RtkAPO64.dll because the set of per-page image hashes could not be found on the system.
 
  Date: 2015-02-12 14:50:29.016
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume3\Windows\System32\RtkAPO64.dll because the set of per-page image hashes could not be found on the system.
 
  Date: 2015-02-12 14:50:28.970
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume3\Windows\System32\RtkAPO64.dll because the set of per-page image hashes could not be found on the system.
 
  Date: 2015-02-12 14:48:20.335
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume3\Windows\System32\RtkAPO64.dll because the set of per-page image hashes could not be found on the system.
 
  Date: 2015-02-12 14:48:20.288
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume3\Windows\System32\RtkAPO64.dll because the set of per-page image hashes could not be found on the system.
 
  Date: 2015-02-12 14:48:10.314
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume3\Windows\System32\RtkAPO64.dll because the set of per-page image hashes could not be found on the system.
 
 
 
=========================== Installed Programs ============================
Adobe AIR (HKLM-x32\...\Adobe AIR) (Version: 4.0.0.1390 - Adobe Systems Incorporated)
Adobe AIR (x32 Version: 4.0.0.1390 - Adobe Systems Incorporated) Hidden
Adobe Flash Player 11 ActiveX 64-bit (HKLM\...\Adobe Flash Player ActiveX) (Version: 11.2.202.228 - Adobe Systems Incorporated)
Adobe Flash Player 11 Plugin 64-bit (HKLM\...\Adobe Flash Player Plugin) (Version: 11.2.202.228 - Adobe Systems Incorporated)
Adobe Photoshop Elements 11 (HKLM-x32\...\Adobe Photoshop Elements 11) (Version: 11.0 - Adobe Systems Incorporated)
Adobe Photoshop Elements 11 (x32 Version: 11.0 - Adobe Systems Incorporated) Hidden
Adobe Reader XI (11.0.10) (HKLM-x32\...\{AC76BA86-7AD7-1033-7B44-AB0000000001}) (Version: 11.0.10 - Adobe Systems Incorporated)
Adobe Refresh Manager (x32 Version: 1.8.0 - Adobe Systems Incorporated) Hidden
ANT Drivers Installer x64 (Version: 2.3.4 - Garmin Ltd or its subsidiaries) Hidden
Apple Application Support (HKLM-x32\...\{45C56AA7-ED1B-4800-A97F-EDDF3F3520B1}) (Version: 2.3.3 - Apple Inc.)
Apple Mobile Device Support (HKLM\...\{2F72F540-1F60-4266-9506-952B21D6640D}) (Version: 6.1.0.13 - Apple Inc.)
Apple Software Update (HKLM-x32\...\{789A5B64-9DD9-4BA5-915A-F0FC0A1B7BFE}) (Version: 2.1.3.127 - Apple Inc.)
ASUS FaceLogon (HKLM-x32\...\{64452561-169F-4A36-A2FF-B5E118EC65F5}) (Version: 1.0.0014 - ASUS)
ASUS LifeFrame3 (HKLM-x32\...\{1DBD1F12-ED93-49C0-A7CC-56CBDE488158}) (Version: 3.1.2 - ASUS)
ASUS Smart Gesture (HKLM-x32\...\{4D3286A6-F6AB-498A-82A4-E4F040529F3D}) (Version: 1.0.32 - ASUS)
ASUS Splendid Video Enhancement Technology (HKLM-x32\...\{0969AF05-4FF6-4C00-9406-43599238DE0D}) (Version: 1.03.0002 - ASUS)
ASUS Virtual Camera (HKLM-x32\...\{EC8BD21F-0CA0-4BBF-97D9-4A52B30041A1}) (Version: 1.0.26 - ASUS)
ASUS WebStorage Sync Agent (HKLM-x32\...\ASUS WebStorage) (Version: 1.1.2.97 - ASUS Cloud Corporation)
AsusScr_K Series_ENG (HKLM-x32\...\AsusScr_K Series_ENG) (Version: 1.0.0002 - ASUS)
AsusVibe2.0 (HKLM-x32\...\Asus Vibe2.0) (Version: 2.0.10.168 - ASUSTEK)
ATK Package (HKLM-x32\...\{AB5C933E-5C7D-4D30-B314-9C83A49B94BE}) (Version: 1.0.0022 - ASUS)
Bonjour (HKLM\...\{6E3610B2-430D-4EB0-81E3-2B57E8B9DE8D}) (Version: 3.0.0.10 - Apple Inc.)
Canon Easy-PhotoPrint EX (HKLM-x32\...\Easy-PhotoPrint EX) (Version:  - )
Canon IJ Network Scanner Selector EX (HKLM-x32\...\Canon_IJ_Network_Scanner_Selector_EX) (Version:  - )
Canon IJ Network Tool (HKLM-x32\...\Canon_IJ_Network_UTILITY) (Version:  - )
Canon MP Navigator EX 5.1 (HKLM-x32\...\MP Navigator EX 5.1) (Version:  - )
Canon MX890 series MP Drivers (HKLM\...\{1199FAD5-9546-44f3-81CF-FFDB8040B7BF}_Canon_MX890_series) (Version:  - )
Canon MX890 series On-screen Manual (HKLM-x32\...\Canon MX890 series On-screen Manual) (Version:  - )
Canon MX890 series User Registration (HKLM-x32\...\Canon MX890 series User Registration) (Version:  - )
Canon My Printer (HKLM-x32\...\CanonMyPrinter) (Version:  - )
Canon Solution Menu EX (HKLM-x32\...\CanonSolutionMenuEX) (Version:  - )
Canon Speed Dial Utility (HKLM-x32\...\Speed Dial Utility) (Version:  - )
Control ActiveX de Windows Live Mesh para conexiones remotas (HKLM-x32\...\{04668DF2-D32F-4555-9C7E-35523DCD6544}) (Version: 15.4.5722.2 - Microsoft Corporation)
Contrôle ActiveX Windows Live Mesh pour connexions à distance (HKLM-x32\...\{55D003F4-9599-44BF-BA9E-95D060730DD3}) (Version: 15.4.5722.2 - Microsoft Corporation)
Controlo ActiveX do Windows Live Mesh para Ligações Remotas (HKLM-x32\...\{E54EEB5D-41ED-40FE-B4A8-8565DB81469B}) (Version: 15.4.5722.2 - Microsoft Corporation)
CyberLink LabelPrint (HKLM-x32\...\InstallShield_{C59C179C-668D-49A9-B6EA-0121CCFC1243}) (Version: 2.5.3624 - CyberLink Corp.)
CyberLink LabelPrint (x32 Version: 2.5.3624 - CyberLink Corp.) Hidden
CyberLink Media Suite (HKLM-x32\...\InstallShield_{1FBF6C24-C1FD-4101-A42B-0C564F9E8E79}) (Version: 8.0.2926 - CyberLink Corp.)
CyberLink Media Suite (x32 Version: 8.0.2926 - CyberLink Corp.) Hidden
CyberLink Power2Go (HKLM-x32\...\InstallShield_{40BF1E83-20EB-11D8-97C5-0009C5020658}) (Version: 7.0.0.1126 - CyberLink Corp.)
CyberLink Power2Go (x32 Version: 7.0.0.1126 - CyberLink Corp.) Hidden
D3DX10 (x32 Version: 15.4.2368.0902 - Microsoft) Hidden
DIRECTV Player (HKLM-x32\...\{43D1B973-3D12-42ba-9E6E-56A8FEFF5250}) (Version: 8.0 - DIRECTV)
Elements 11 Organizer (x32 Version: 11.0 - Adobe Systems Incorporated) Hidden
Elevated Installer (x32 Version: 3.2.17.0 - Garmin Ltd or its subsidiaries) Hidden
ExpressCache (HKLM\...\{FF607B1F-A78B-4F1D-BC8E-6C2AB3B75405}) (Version: 1.0.87 - Diskeeper Corporation)
Galeria de Fotografias do Windows Live (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Galería fotográfica de Windows Live (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Galerie de photos Windows Live (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Garmin Communicator Plugin (HKLM-x32\...\{71DBFBF2-F7EB-4268-8485-9471D83C4E66}) (Version: 4.2.0 - Garmin Ltd or its subsidiaries)
Garmin Communicator Plugin x64 (HKLM\...\{70A381F1-C161-4D61-A20C-BE12FC6777DF}) (Version: 4.2.0 - Garmin Ltd or its subsidiaries)
Garmin Express (HKLM-x32\...\{b43ffffb-1adc-4bcb-b277-7844ebff94da}) (Version: 3.2.17.0 - Garmin Ltd or its subsidiaries)
Garmin Express (x32 Version: 3.2.17.0 - Garmin Ltd or its subsidiaries) Hidden
Garmin Express Tray (x32 Version: 3.2.17.0 - Garmin Ltd or its subsidiaries) Hidden
Google Chrome (HKLM-x32\...\Google Chrome) (Version: 40.0.2214.111 - Google Inc.)
Google Earth (HKLM-x32\...\{4D2A6330-2F8B-11E3-9C40-B8AC6F97B88E}) (Version: 7.1.2.2041 - Google)
Google Update Helper (x32 Version: 1.3.25.11 - Google Inc.) Hidden
Google Update Helper (x32 Version: 1.3.26.9 - Google Inc.) Hidden
InstantOn for NB (HKLM-x32\...\{749F674B-2674-47E8-879C-5626A06B2A91}) (Version: 2.3.3 - ASUS)
Intel® Dynamic Platform & Thermal Framework (HKLM-x32\...\FFD10ECE-F715-4a86-9BD8-F6F47DA5DA1C) (Version: 6.0.1.1067 - Intel Corporation)
Intel® Management Engine Components (HKLM-x32\...\{65153EA5-8B6E-43B6-857B-C6E4FC25798A}) (Version: 8.1.0.1252 - Intel Corporation)
Intel® Processor Graphics (HKLM-x32\...\{F0E3AD40-2BBD-4360-9C76-B9AC9A5886EA}) (Version: 9.17.10.2843 - Intel Corporation)
Intel® Rapid Start Technology (HKLM-x32\...\3D073343-CEEB-4ce7-85AC-A69A7631B5D6) (Version: 1.0.0.1024 - Intel Corporation)
Intel® SDK for OpenCL - CPU Only Runtime Package (HKLM-x32\...\{FCB3772C-B7D0-4933-B1A9-3707EBACC573}) (Version: 2.0.0.37149 - Intel Corporation)
Intel® USB 3.0 eXtensible Host Controller Driver (HKLM-x32\...\{240C3DDD-C5E9-4029-9DF7-95650D040CF2}) (Version: 1.0.4.225 - Intel Corporation)
Intel® AT Service signup (HKLM-x32\...\{CD49AEDB-FFB4-4A9A-A3C2-E9AF814FE6FE}) (Version: 2.0.0.3 - Intel Corporation)
Intel® Trusted Connect Service Client (Version: 1.24.388.1 - Intel Corporation) Hidden
iSEEK AnswerWorks English Runtime (HKLM-x32\...\{18A8E78B-9EF2-496E-B310-BCD8E4C1DAB3}) (Version: 010.000.0101 - Vantage Linguistics)
Java 8 Update 31 (HKLM-x32\...\{26A24AE4-039D-4CA4-87B4-2F83218031F0}) (Version: 8.0.310 - Oracle Corporation)
Java Auto Updater (x32 Version: 2.8.31.13 - Oracle Corporation) Hidden
Junk Mail filter update (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Malwarebytes Anti-Malware version 2.0.4.1028 (HKLM-x32\...\Malwarebytes Anti-Malware_is1) (Version: 2.0.4.1028 - Malwarebytes Corporation)
Mesh Runtime (x32 Version: 15.4.5722.2 - Microsoft Corporation) Hidden
Microsoft .NET Framework 4.5.1 (HKLM\...\{92FB6C44-E685-45AD-9B20-CADF4CABA132} - 1033) (Version: 4.5.50938 - Microsoft Corporation)
Microsoft .NET Framework 4.5.1 (Version: 4.5.50938 - Microsoft Corporation) Hidden
Microsoft Access database engine 2010 (English) (HKLM-x32\...\{90140000-00D1-0409-0000-0000000FF1CE}) (Version: 14.0.6029.1000 - Microsoft Corporation)
Microsoft Application Error Reporting (Version: 12.0.6015.5000 - Microsoft Corporation) Hidden
Microsoft Office (HKLM-x32\...\{95140000-0070-0000-0000-0000000FF1CE}) (Version: 14.0.6120.5004 - Microsoft Corporation)
Microsoft Office 2007 Service Pack 3 (SP3) (HKLM-x32\...\{90120000-0030-0000-0000-0000000FF1CE}_ENTERPRISE_{6E107EB7-8B55-48BF-ACCB-199F86A2CD93}) (Version:  - Microsoft)
Microsoft Office 2007 Service Pack 3 (SP3) (x32 Version:  - Microsoft) Hidden
Microsoft Office Access MUI (English) 2007 (x32 Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office Access Setup Metadata MUI (English) 2007 (x32 Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office Enterprise 2007 (HKLM-x32\...\ENTERPRISE) (Version: 12.0.6612.1000 - Microsoft Corporation)
Microsoft Office Enterprise 2007 (x32 Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office Excel MUI (English) 2007 (x32 Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office File Validation Add-In (HKLM-x32\...\{90140000-2005-0000-0000-0000000FF1CE}) (Version: 14.0.5130.5003 - Microsoft Corporation)
Microsoft Office Groove MUI (English) 2007 (x32 Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office Groove Setup Metadata MUI (English) 2007 (x32 Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office InfoPath MUI (English) 2007 (x32 Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office Office 64-bit Components 2007 (Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office OneNote MUI (English) 2007 (x32 Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office Outlook MUI (English) 2007 (x32 Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office PowerPoint MUI (English) 2007 (x32 Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office Proof (English) 2007 (x32 Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office Proof (French) 2007 (x32 Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office Proof (Spanish) 2007 (x32 Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office Proofing (English) 2007 (x32 Version: 12.0.4518.1014 - Microsoft Corporation) Hidden
Microsoft Office Proofing Tools 2007 Service Pack 3 (SP3) (x32 Version:  - Microsoft) Hidden
Microsoft Office Publisher MUI (English) 2007 (x32 Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office Shared 64-bit MUI (English) 2007 (Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office Shared 64-bit Setup Metadata MUI (English) 2007 (Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office Shared MUI (English) 2007 (x32 Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office Shared Setup Metadata MUI (English) 2007 (x32 Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office Word MUI (English) 2007 (x32 Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Silverlight (HKLM\...\{89F4137D-6C26-4A84-BDB8-2E5A4BB71E00}) (Version: 5.1.31211.0 - Microsoft Corporation)
Microsoft SQL Server 2005 Compact Edition [ENU] (HKLM-x32\...\{F0B430D1-B6AA-473D-9B06-AA3DD01FD0B8}) (Version: 3.1.0000 - Microsoft Corporation)
Microsoft Streets & Trips 2013 (HKLM-x32\...\{C82185E8-C27B-4EF4-2013-4444BC2C2B6D}) (Version: 19.0.17.2200 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM-x32\...\{710f4c1c-cc18-4c49-8cbf-51240c89a1a2}) (Version: 8.0.61001 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM-x32\...\{837b34e3-7c30-493c-8f6a-2b0f04e2912c}) (Version: 8.0.59193 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM-x32\...\{A49F249F-0C91-497F-86DF-B2585E8E76B7}) (Version: 8.0.50727.42 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (x64) (HKLM\...\{6E8E85E8-CE4B-4FF5-91F7-04999C9FAE6A}) (Version: 8.0.50727.42 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (x64) (HKLM\...\{ad8a2fa1-06e7-4b0d-927d-6e54b3d31028}) (Version: 8.0.61000 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17 (HKLM\...\{8220EEFE-38CD-377E-8595-13398D740ACE}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161 (HKLM\...\{5FCE6D76-F5DC-37AB-B2B8-22AB8CEDB1D4}) (Version: 9.0.30729.6161 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (HKLM-x32\...\{9A25302D-30C0-39D9-BD6F-21E6EC160475}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (HKLM-x32\...\{9BE518E6-ECC6-35A9-88E4-87755C07200F}) (Version: 9.0.30729.6161 - Microsoft Corporation)
Microsoft Visual C++ 2010  x64 Redistributable - 10.0.40219 (HKLM\...\{1D8E6291-B0D5-35EC-8441-6616F567A0F7}) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.40219 (HKLM-x32\...\{F0C3E5D1-1ADE-321E-8167-68EF0DE699A5}) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.21005 (HKLM-x32\...\{ce085a78-074e-4823-8dc1-8a721b94b76d}) (Version: 12.0.21005.1 - Microsoft Corporation)
Microsoft Visual C++ 2013 x86 Additional Runtime - 12.0.21005 (x32 Version: 12.0.21005 - Microsoft Corporation) Hidden
Microsoft Visual C++ 2013 x86 Minimum Runtime - 12.0.21005 (x32 Version: 12.0.21005 - Microsoft Corporation) Hidden
MSVCRT (x32 Version: 15.4.2862.0708 - Microsoft) Hidden
MSVCRT_amd64 (x32 Version: 15.4.2862.0708 - Microsoft) Hidden
MSXML 4.0 SP2 (KB954430) (HKLM-x32\...\{86493ADD-824D-4B8E-BD72-8C5DCDC52A71}) (Version: 4.20.9870.0 - Microsoft Corporation)
MSXML 4.0 SP2 (KB973688) (HKLM-x32\...\{F662A8E6-F4DC-41A2-901E-8C11F044BDEC}) (Version: 4.20.9876.0 - Microsoft Corporation)
MSXML 4.0 SP2 Parser and SDK (HKLM-x32\...\{716E0306-8318-4364-8B8F-0CC4E9376BAC}) (Version: 4.20.9818.0 - Microsoft Corporation)
Music Manager (HKCU\...\MusicManager) (Version:  - Google, Inc.)
myBitCast 1.0.0.4 (HKLM\...\myBitCast) (Version: 1.0.0.4 - ASUS Cloud Corporation)
OLYMPUS Digital Camera Updater (HKLM-x32\...\{2A9E8F56-C31B-4DBB-BFE2-0F4EC8192355}) (Version: 1.0.3 - OLYMPUS IMAGING CORP.)
PSE11 STI Installer (x32 Version: 11.0 - Adobe Systems Incorporated) Hidden
Qualcomm Atheros WiFi Driver Installation (HKLM-x32\...\{7D916FA5-DAE9-4A25-B089-655C70EAF607}) (Version: 3.0 - Qualcomm Atheros)
Quicken 2013 (HKLM-x32\...\{034DD4BB-F0D6-4ECF-B064-8E39E3EF7076}) (Version: 22.1.12.7 - Intuit)
Realtek Ethernet Controller Driver (HKLM-x32\...\{8833FFB6-5B0C-4764-81AA-06DFEED9A476}) (Version: 7.57.403.2012 - Realtek)
Realtek High Definition Audio Driver (HKLM-x32\...\{F132AF7F-7BCA-4EDE-8A7C-958108FE7DBC}) (Version: 6.0.1.6728 - Realtek Semiconductor Corp.)
Realtek PCIE Card Reader (HKLM-x32\...\{C1594429-8296-4652-BF54-9DBE4932A44C}) (Version: 6.1.7601.27015 - Realtek Semiconductor Corp.)
SceneSwitch (HKLM-x32\...\{5172E572-C175-4F80-A6D5-5CB45826AD61}) (Version: 1.0.13 - ASUS)
Shutterfly Express Uploader (HKLM-x32\...\com.Shutterfly.ExpressUploader) (Version: 1.2.0.0 - Shutterfly, Inc.)
Shutterfly Express Uploader (x32 Version: 1.2.0 - Shutterfly, Inc.) Hidden
Speccy (HKLM\...\Speccy) (Version: 1.28 - Piriform)
Update for 2007 Microsoft Office System (KB967642) (HKLM-x32\...\{90120000-0030-0000-0000-0000000FF1CE}_ENTERPRISE_{C444285D-5E4F-48A4-91DD-47AAAA68E92D}) (Version:  - Microsoft)
Update for Microsoft Office 2007 Help for Common Features (KB963673) (HKLM-x32\...\{90120000-006E-0409-0000-0000000FF1CE}_ENTERPRISE_{AB365889-0395-4FAD-B702-CA5985D53D42}) (Version:  - Microsoft)
Update for Microsoft Office 2007 suites (KB2596620) 32-Bit Edition (HKLM-x32\...\{90120000-0030-0000-0000-0000000FF1CE}_ENTERPRISE_{A024FC7B-77DE-45DE-A058-1C049A17BFB3}) (Version:  - Microsoft)
Update for Microsoft Office 2007 suites (KB2596787) 32-Bit Edition (HKLM-x32\...\{90120000-0030-0000-0000-0000000FF1CE}_ENTERPRISE_{02206DCC-0CAF-46BB-8EDC-6C281AA21EFA}) (Version:  - Microsoft)
Update for Microsoft Office 2007 suites (KB2596787) 32-Bit Edition (HKLM-x32\...\{90120000-006E-0409-0000-0000000FF1CE}_ENTERPRISE_{02206DCC-0CAF-46BB-8EDC-6C281AA21EFA}) (Version:  - Microsoft)
Update for Microsoft Office 2007 suites (KB2767849) 32-Bit Edition (HKLM-x32\...\{90120000-002A-0000-1000-0000000FF1CE}_ENTERPRISE_{CB68A5B0-3508-4193-AEB9-AF636DAECE0F}) (Version:  - Microsoft)
Update for Microsoft Office 2007 suites (KB2767849) 32-Bit Edition (HKLM-x32\...\{90120000-0030-0000-0000-0000000FF1CE}_ENTERPRISE_{CB68A5B0-3508-4193-AEB9-AF636DAECE0F}) (Version:  - Microsoft)
Update for Microsoft Office 2007 suites (KB2767916) 32-Bit Edition (HKLM-x32\...\{90120000-0030-0000-0000-0000000FF1CE}_ENTERPRISE_{E9A82945-BA29-4EE8-8F2A-2F49545E9CF2}) (Version:  - Microsoft)
Update for Microsoft Office Access 2007 Help (KB963663) (HKLM-x32\...\{90120000-0015-0409-0000-0000000FF1CE}_ENTERPRISE_{6B76A18A-AA1E-42AB-A7AD-6C84BBB43987}) (Version:  - Microsoft)
Update for Microsoft Office Excel 2007 Help (KB963678) (HKLM-x32\...\{90120000-0016-0409-0000-0000000FF1CE}_ENTERPRISE_{199DF7B6-169C-448C-B511-1054101BE9C9}) (Version:  - Microsoft)
Update for Microsoft Office Infopath 2007 Help (KB963662) (HKLM-x32\...\{90120000-0044-0409-0000-0000000FF1CE}_ENTERPRISE_{716B81B8-B13C-41DF-8EAC-7A2F656CAB63}) (Version:  - Microsoft)
Update for Microsoft Office OneNote 2007 Help (KB963670) (HKLM-x32\...\{90120000-00A1-0409-0000-0000000FF1CE}_ENTERPRISE_{2744EF05-38E1-4D5D-B333-E021EDAEA245}) (Version:  - Microsoft)
Update for Microsoft Office Outlook 2007 (KB2687404) 32-Bit Edition (HKLM-x32\...\{90120000-001A-0409-0000-0000000FF1CE}_ENTERPRISE_{ED38F8A3-4F61-494E-8BCA-E3AC7760C924}) (Version:  - Microsoft)
Update for Microsoft Office Outlook 2007 (KB2863811) 32-Bit Edition (HKLM-x32\...\{90120000-0030-0000-0000-0000000FF1CE}_ENTERPRISE_{53DEC068-4690-4F6B-9946-7D21EF02236B}) (Version:  - Microsoft)
Update for Microsoft Office Outlook 2007 Help (KB963677) (HKLM-x32\...\{90120000-001A-0409-0000-0000000FF1CE}_ENTERPRISE_{0451F231-E3E3-4943-AB9F-58EB96171784}) (Version:  - Microsoft)
Update for Microsoft Office Outlook 2007 Junk Email Filter (KB2956096) 32-Bit Edition (HKLM-x32\...\{90120000-0030-0000-0000-0000000FF1CE}_ENTERPRISE_{BC0B6553-7271-4D52-A076-E9A4780611E8}) (Version:  - Microsoft)
Update for Microsoft Office PowerPoint 2007 (KB2597972) 32-Bit Edition (HKLM-x32\...\{90120000-0030-0000-0000-0000000FF1CE}_ENTERPRISE_{7B9D2746-D03B-442B-A691-90B748E316B4}) (Version:  - Microsoft)
Update for Microsoft Office Powerpoint 2007 Help (KB963669) (HKLM-x32\...\{90120000-0018-0409-0000-0000000FF1CE}_ENTERPRISE_{397B1D4F-ED7B-4ACA-A637-43B670843876}) (Version:  - Microsoft)
Update for Microsoft Office Publisher 2007 Help (KB963667) (HKLM-x32\...\{90120000-0019-0409-0000-0000000FF1CE}_ENTERPRISE_{2E40DE55-B289-4C8B-8901-5D369B16814F}) (Version:  - Microsoft)
Update for Microsoft Office Script Editor Help (KB963671) (HKLM-x32\...\{90120000-006E-0409-0000-0000000FF1CE}_ENTERPRISE_{CD11C6A2-FFC6-4271-8EAB-79C3582F505C}) (Version:  - Microsoft)
Update for Microsoft Office Word 2007 Help (KB963665) (HKLM-x32\...\{90120000-001B-0409-0000-0000000FF1CE}_ENTERPRISE_{80E762AA-C921-4839-9D7D-DB62A72C0726}) (Version:  - Microsoft)
Windows Driver Package - ASUS (ATP) Mouse  (08/27/2012 1.0.0.125) (HKLM\...\2BD897DEE9289F769D9176245811D5330A360B0B) (Version: 08/27/2012 1.0.0.125 - ASUS)
Windows Driver Package - Dynastream Innovations, Inc. ANT LibUSB Drivers (04/11/2012 1.2.40.201) (HKLM\...\F9D2A789F9CFF8CEC36B544F53877C80F1F73C46) (Version: 04/11/2012 1.2.40.201 - Dynastream Innovations, Inc.)
Windows Driver Package - OLYMPUS IMAGING CORP. Camera Communication Driver Package (09/09/2009 1.0.0.0) (HKLM\...\2C1C2F29FADF39F533CEEE67B90F07A5306A4BDB) (Version: 09/09/2009 1.0.0.0 - OLYMPUS IMAGING CORP.)
Windows Driver Package - Silicon Labs Software (DSI_SiUSBXp_3_1) USB  (02/06/2007 3.1) (HKLM\...\D1506E0025B5A3F9EB8270FE81C1EEDD9388B8A2) (Version: 02/06/2007 3.1 - Silicon Labs Software)
Windows Live Communications Platform (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live Essentials (HKLM-x32\...\WinLiveSuite) (Version: 15.4.3555.0308 - Microsoft Corporation)
Windows Live Essentials (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live ID Sign-in Assistant (Version: 7.250.4232.0 - Microsoft Corporation) Hidden
Windows Live Installer (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live Language Selector (Version: 15.4.3555.0308 - Microsoft Corporation) Hidden
Windows Live Mail (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live Mesh (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live Mesh ActiveX Control for Remote Connections (HKLM-x32\...\{2902F983-B4C1-44BA-B85D-5C6D52E2C441}) (Version: 15.4.5722.2 - Microsoft Corporation)
Windows Live Messenger (x32 Version: 15.4.3538.0513 - Microsoft Corporation) Hidden
Windows Live MIME IFilter (Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live Movie Maker (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live Photo Common (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live Photo Gallery (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live PIMT Platform (x32 Version: 15.4.3508.1109 - Microsoft Corporation) Hidden
Windows Live Remote Client (Version: 15.4.5722.2 - Microsoft Corporation) Hidden
Windows Live Remote Client Resources (Version: 15.4.5722.2 - Microsoft Corporation) Hidden
Windows Live Remote Service (Version: 15.4.5722.2 - Microsoft Corporation) Hidden
Windows Live Remote Service Resources (Version: 15.4.5722.2 - Microsoft Corporation) Hidden
Windows Live SOXE (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live SOXE Definitions (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live UX Platform (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live UX Platform Language Pack (x32 Version: 15.4.3508.1109 - Microsoft Corporation) Hidden
Windows Live Writer (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live Writer Resources (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live ???? (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live ??? (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live ??? (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live ??? (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
WinFlash (HKLM-x32\...\{8F21291E-0444-4B1D-B9F9-4370A73E346D}) (Version: 2.41.1 - ASUS)
??????? Windows Live Mesh ActiveX ??(????) (HKLM-x32\...\{F992409C-9D10-4AE2-BAEB-B5409AD3785E}) (Version: 15.4.5722.2 - Microsoft Corporation)
??????? Windows Live Mesh ActiveX ??? (HKLM-x32\...\{622DE1BE-9EDE-49D3-B349-29D64760342A}) (Version: 15.4.5722.2 - Microsoft Corporation)
 
========================= Memory info: ===================================
 
Percentage of memory in use: 43%
Total physical RAM: 3981.64 MB
Available physical RAM: 2251.66 MB
Total Pagefile: 7961.48 MB
Available Pagefile: 5948.25 MB
Total Virtual: 4095.88 MB
Available Virtual: 3978.07 MB
 
========================= Partitions: =====================================
 
1 Drive c: (OS) (Fixed) (Total:186.3 GB) (Free:82.8 GB) NTFS
2 Drive d: (DATA) (Fixed) (Total:254.14 GB) (Free:247.29 GB) NTFS
 
========================= Users: ========================================
 
User accounts for \\DON-PC
 
Administrator            Don                      Guest                    
 
 
**** End of log ****


#4 hamluis

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Posted 13 February 2015 - 08:52 PM

Try installing the audio drivers for this notebook from the Drivers CD/DVD.  Speccy reflects

 

Then run the chkdsk /r command on the Windows partition.

 

Louis



#5 botopz

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Posted 14 February 2015 - 10:20 AM

So when I did that speccy, I had the audio drivers disabled because I found a similar case where those drivers were to blame. I don't have the disk, but I have already updated to the latest audio drivers via the Asus website. There is one interesting thing about the audio though:

Y0uhPc4.jpg?1

 

I have disabled them one at a time to test that theory. If I disable the Intel driver it doesn't affect the sound in any way. I've even tried uninstalling the Intel one, but once windows does a new hardware check it finds that and pulls drivers automatically. 

 

Also, chkdsk completed no problems. 



#6 hamluis

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Posted 14 February 2015 - 12:45 PM

Post the specific laptop model/manufacturer, please.

 

Have you tried a browser other than Chrome?

 

Louis



#7 dc3

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Posted 14 February 2015 - 12:47 PM

It appears that you do not have an antivirus installed.  I hope you aren't under the misconception that Windows Defender in Windows 7 is an antivirus, it is an antimalware program.  Windows Defender in Windows 8 / 8.1 is an antivirus.

 

==========

 

I would suggest installing an antivirus as a priority.  Avast free is a good freeware antivirus.

 

==========

 

It looks like your copy of Google Chrome may be corrupt.  Uninstall it, download it and install it to see if the MiniToolBox quits throwing the Chrome error.

 

==========

 

Click on the Start orb, then type Services in the Search programs and files box.  When Services appears in the results above the search box right click on it and choose Run as administrator.

 

When Service opens scroll down to Network Location Awareness service and right click on it and choose Properties.

 

Make sure the Service status is running.

 

Please run System File Checker
 
The sfc /scannow command scans all protected system files and replaces corrupted and incorrect versions with correct Microsoft versions.
 
Click on the Start orb and then type cmd in the Search programs and files box.
 
In the pane above the search box Programs will appear with cmd below it, right click on cmd and choose Run as administrator.
 
If you are prompted for an administrator password or for a confirmation, enter the password, or click Allow.
 
This will open the Elevated Command Prompt, it will look similar to the image below.
 
elevatedcommandpromptw7_zpseba8c499.png
 
Type in sfc /scannow and then press Enter to start the scan.  Please notice the space between sfc and the /scannow.
 
If the scan finds no integrity  problems the scan will stop.  Type in exit, then press Enter to stop the scan.
 
When the scan is finished please post the log of this scan.
 
To find sfc /scannow log, type cmd in the Search programs and files box. 
 
cmd will appear above the search box under Apps., right click on it and choose Run as administrator, this will open the Elevated Command Prompt.  This will look simlar to the image above.
 
Copy and paste the following in the Elevated Command Prompt, then press Enter.  
 
findstr /c:"[SR]" %windir%\logs\cbs\cbs.log >%userprofile%\Desktop\sfcdetails.txt
 
This will place a new icon on the desktop titled sfcdetails.  Double click on this icon to open the log, copy it and paste it in your topic. 

Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#8 botopz

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Posted 14 February 2015 - 12:54 PM

Model: Asus S56CA

 

Uninstalled Chrome and had 2 successful shutdowns in a row. I've had sporadic successful shutdowns before, but never 2 in a row. I also noticed that chrome runs in the background in the system tray, but I've turned that off before shutdowns before. I'm going to keep playing with it, and if it is still shutting down all the way I'll report back. 



#9 botopz

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Posted 14 February 2015 - 12:57 PM

@dc3, I unistalled antivirus as part of the troubleshooting effort. I will be reinstalling my AVG. It seems like Chrome is the culprit (see above post), but I will verify after it has been working for a full day without problems.  

 

It appears that you do not have an antivirus installed.  I hope you aren't under the misconception that Windows Defender in Windows 7 is an antivirus, it is an antimalware program.  Windows Defender in Windows 8 / 8.1 is an antivirus.

 

==========

 

I would suggest installing an antivirus as a priority.  Avast free is a good freeware antivirus.

 

==========

 

It looks like your copy of Google Chrome may be corrupt.  Uninstall it, download it and install it to see if the MiniToolBox quits throwing the Chrome error.

 

==========

 

Click on the Start orb, then type Services in the Search programs and files box.  When Services appears in the results above the search box right click on it and choose Run as administrator.

 

When Service opens scroll down to Network Location Awareness service and right click on it and choose Properties.

 

Make sure the Service status is running.

 

Please run System File Checker
 
The sfc /scannow command scans all protected system files and replaces corrupted and incorrect versions with correct Microsoft versions.
 
Click on the Start orb and then type cmd in the Search programs and files box.
 
In the pane above the search box Programs will appear with cmd below it, right click on cmd and choose Run as administrator.
 
If you are prompted for an administrator password or for a confirmation, enter the password, or click Allow.
 
This will open the Elevated Command Prompt, it will look similar to the image below.
 
elevatedcommandpromptw7_zpseba8c499.png
 
Type in sfc /scannow and then press Enter to start the scan.  Please notice the space between sfc and the /scannow.
 
If the scan finds no integrity  problems the scan will stop.  Type in exit, then press Enter to stop the scan.
 
When the scan is finished please post the log of this scan.
 
To find sfc /scannow log, type cmd in the Search programs and files box. 
 
cmd will appear above the search box under Apps., right click on it and choose Run as administrator, this will open the Elevated Command Prompt.  This will look simlar to the image above.
 
Copy and paste the following in the Elevated Command Prompt, then press Enter.  
 
findstr /c:"[SR]" %windir%\logs\cbs\cbs.log >%userprofile%\Desktop\sfcdetails.txt
 
This will place a new icon on the desktop titled sfcdetails.  Double click on this icon to open the log, copy it and paste it in your topic. 

 



#10 botopz

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Posted 14 February 2015 - 01:22 PM

Just a quick update. Shut it down and restarted a few more times, everything is looking good. Reinstalled Chrome and still everything appears to be funstioning properly. I ran minitoolbox again. Here are the results:

 

MiniToolBox by Farbar  Version: 30-11-2014
Ran by Don (administrator) on 14-02-2015 at 12:19:01
Running from "C:\Users\Don\Desktop"
Microsoft Windows 7 Professional  Service Pack 1 (X64)
Boot Mode: Normal
***************************************************************************
 
========================= Event log errors: ===============================
 
Application errors:
==================
Error: (02/13/2015 07:53:17 PM) (Source: irstrtsv) (User: )
Description: irstrtsvError: Unable to obtain an interface instance for the driver interface. No more data is available.
 
Error: (02/11/2015 04:53:48 PM) (Source: Application Error) (User: )
Description: Faulting application name: chrome.exe, version: 40.0.2214.93, time stamp: 0x54c46198
Faulting module name: chrome.dll, version: 40.0.2214.93, time stamp: 0x54c45d6b
Exception code: 0x80000003
Fault offset: 0x0053a506
Faulting process id: 0xd38
Faulting application start time: 0xchrome.exe0
Faulting application path: chrome.exe1
Faulting module path: chrome.exe2
Report Id: chrome.exe3
 
Error: (02/11/2015 04:53:01 PM) (Source: Application Error) (User: )
Description: Faulting application name: chrome.exe, version: 40.0.2214.93, time stamp: 0x54c46198
Faulting module name: chrome.dll, version: 40.0.2214.93, time stamp: 0x54c45d6b
Exception code: 0x80000003
Fault offset: 0x0053a506
Faulting process id: 0x280
Faulting application start time: 0xchrome.exe0
Faulting application path: chrome.exe1
Faulting module path: chrome.exe2
Report Id: chrome.exe3
 
Error: (02/11/2015 04:51:51 PM) (Source: Application Error) (User: )
Description: Faulting application name: chrome.exe, version: 40.0.2214.93, time stamp: 0x54c46198
Faulting module name: chrome.dll, version: 40.0.2214.93, time stamp: 0x54c45d6b
Exception code: 0x80000003
Fault offset: 0x0053a506
Faulting process id: 0xe54
Faulting application start time: 0xchrome.exe0
Faulting application path: chrome.exe1
Faulting module path: chrome.exe2
Report Id: chrome.exe3
 
Error: (02/11/2015 04:51:22 PM) (Source: Application Error) (User: )
Description: Faulting application name: chrome.exe, version: 40.0.2214.93, time stamp: 0x54c46198
Faulting module name: chrome.dll, version: 40.0.2214.93, time stamp: 0x54c45d6b
Exception code: 0x80000003
Fault offset: 0x0053a506
Faulting process id: 0x9d0
Faulting application start time: 0xchrome.exe0
Faulting application path: chrome.exe1
Faulting module path: chrome.exe2
Report Id: chrome.exe3
 
Error: (02/11/2015 04:18:06 PM) (Source: Application Error) (User: )
Description: Faulting application name: chrome.exe, version: 40.0.2214.93, time stamp: 0x54c46198
Faulting module name: chrome.dll, version: 40.0.2214.93, time stamp: 0x54c45d6b
Exception code: 0x80000003
Fault offset: 0x0053a506
Faulting process id: 0x438
Faulting application start time: 0xchrome.exe0
Faulting application path: chrome.exe1
Faulting module path: chrome.exe2
Report Id: chrome.exe3
 
Error: (02/11/2015 04:16:45 PM) (Source: Application Error) (User: )
Description: Faulting application name: chrome.exe, version: 40.0.2214.93, time stamp: 0x54c46198
Faulting module name: chrome.dll, version: 40.0.2214.93, time stamp: 0x54c45d6b
Exception code: 0x80000003
Fault offset: 0x0053a506
Faulting process id: 0x950
Faulting application start time: 0xchrome.exe0
Faulting application path: chrome.exe1
Faulting module path: chrome.exe2
Report Id: chrome.exe3
 
Error: (02/11/2015 04:16:24 PM) (Source: Application Error) (User: )
Description: Faulting application name: chrome.exe, version: 40.0.2214.93, time stamp: 0x54c46198
Faulting module name: chrome.dll, version: 40.0.2214.93, time stamp: 0x54c45d6b
Exception code: 0x80000003
Fault offset: 0x0053a506
Faulting process id: 0xc48
Faulting application start time: 0xchrome.exe0
Faulting application path: chrome.exe1
Faulting module path: chrome.exe2
Report Id: chrome.exe3
 
Error: (02/11/2015 04:11:24 PM) (Source: Application Error) (User: )
Description: Faulting application name: chrome.exe, version: 40.0.2214.93, time stamp: 0x54c46198
Faulting module name: chrome.dll, version: 40.0.2214.93, time stamp: 0x54c45d6b
Exception code: 0x80000003
Fault offset: 0x0053a506
Faulting process id: 0x220
Faulting application start time: 0xchrome.exe0
Faulting application path: chrome.exe1
Faulting module path: chrome.exe2
Report Id: chrome.exe3
 
Error: (02/11/2015 04:09:22 PM) (Source: Application Error) (User: )
Description: Faulting application name: chrome.exe, version: 40.0.2214.93, time stamp: 0x54c46198
Faulting module name: chrome.dll, version: 40.0.2214.93, time stamp: 0x54c45d6b
Exception code: 0x80000003
Fault offset: 0x0053a506
Faulting process id: 0x5d8
Faulting application start time: 0xchrome.exe0
Faulting application path: chrome.exe1
Faulting module path: chrome.exe2
Report Id: chrome.exe3
 
 
System errors:
=============
Error: (02/14/2015 11:47:39 AM) (Source: EventLog) (User: )
Description: The previous system shutdown at 9:34:28 AM on ‎2/‎14/‎2015 was unexpected.
 
Error: (02/13/2015 10:19:27 AM) (Source: DCOM) (User: )
Description: 1084wuauserv{E60687F7-01A1-40AA-86AC-DB1CBF673334}
 
Error: (02/13/2015 10:18:08 AM) (Source: Service Control Manager) (User: )
Description: The Network List Service service depends on the Network Location Awareness service which failed to start because of the following error: 
%%1068
 
Error: (02/13/2015 10:17:28 AM) (Source: Service Control Manager) (User: )
Description: The Network List Service service depends on the Network Location Awareness service which failed to start because of the following error: 
%%1068
 
Error: (02/13/2015 10:17:28 AM) (Source: Service Control Manager) (User: )
Description: The Network List Service service depends on the Network Location Awareness service which failed to start because of the following error: 
%%1068
 
Error: (02/13/2015 10:17:28 AM) (Source: Service Control Manager) (User: )
Description: The Network List Service service depends on the Network Location Awareness service which failed to start because of the following error: 
%%1068
 
Error: (02/13/2015 10:17:28 AM) (Source: Service Control Manager) (User: )
Description: The Network List Service service depends on the Network Location Awareness service which failed to start because of the following error: 
%%1068
 
Error: (02/13/2015 10:17:28 AM) (Source: Service Control Manager) (User: )
Description: The Network List Service service depends on the Network Location Awareness service which failed to start because of the following error: 
%%1068
 
Error: (02/13/2015 10:17:28 AM) (Source: Service Control Manager) (User: )
Description: The Network List Service service depends on the Network Location Awareness service which failed to start because of the following error: 
%%1068
 
Error: (02/13/2015 10:17:23 AM) (Source: Service Control Manager) (User: )
Description: The Network List Service service depends on the Network Location Awareness service which failed to start because of the following error: 
%%1068
 
 
Microsoft Office Sessions:
=========================
Error: (11/19/2013 05:19:40 PM) (Source: Microsoft Office 12 Sessions)(User: )
Description: ID: 1, Application Name: Microsoft Office Excel, Application Version: 12.0.6683.5002, Microsoft Office Version: 12.0.6612.1000. This session lasted 4692 seconds with 4020 seconds of active time.  This session ended with a crash.
 
 
CodeIntegrity Errors:
===================================
  Date: 2015-02-13 20:11:00.110
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume3\Windows\System32\RtkAPO64.dll because the set of per-page image hashes could not be found on the system.
 
  Date: 2015-02-13 20:11:00.078
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume3\Windows\System32\RtkAPO64.dll because the set of per-page image hashes could not be found on the system.
 
  Date: 2015-02-13 20:10:56.135
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume3\Windows\System32\RtkAPO64.dll because the set of per-page image hashes could not be found on the system.
 
  Date: 2015-02-13 20:10:55.915
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume3\Windows\System32\RtkAPO64.dll because the set of per-page image hashes could not be found on the system.
 
  Date: 2015-02-13 20:10:39.216
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume3\Windows\System32\RtkAPO64.dll because the set of per-page image hashes could not be found on the system.
 
  Date: 2015-02-13 20:10:39.073
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume3\Windows\System32\RtkAPO64.dll because the set of per-page image hashes could not be found on the system.
 
  Date: 2015-02-13 20:04:48.197
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume3\Windows\System32\RtkAPO64.dll because the set of per-page image hashes could not be found on the system.
 
  Date: 2015-02-13 20:04:42.284
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume3\Windows\System32\RtkAPO64.dll because the set of per-page image hashes could not be found on the system.
 
  Date: 2015-02-13 20:04:38.453
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume3\Windows\System32\RtkAPO64.dll because the set of per-page image hashes could not be found on the system.
 
  Date: 2015-02-13 20:04:38.374
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume3\Windows\System32\RtkAPO64.dll because the set of per-page image hashes could not be found on the system.
 
 
 
=========================== Installed Programs ============================
Adobe AIR (HKLM-x32\...\Adobe AIR) (Version: 4.0.0.1390 - Adobe Systems Incorporated)
Adobe AIR (x32 Version: 4.0.0.1390 - Adobe Systems Incorporated) Hidden
Adobe Flash Player 11 ActiveX 64-bit (HKLM\...\Adobe Flash Player ActiveX) (Version: 11.2.202.228 - Adobe Systems Incorporated)
Adobe Flash Player 11 Plugin 64-bit (HKLM\...\Adobe Flash Player Plugin) (Version: 11.2.202.228 - Adobe Systems Incorporated)
Adobe Photoshop Elements 11 (HKLM-x32\...\Adobe Photoshop Elements 11) (Version: 11.0 - Adobe Systems Incorporated)
Adobe Photoshop Elements 11 (x32 Version: 11.0 - Adobe Systems Incorporated) Hidden
Adobe Reader XI (11.0.10) (HKLM-x32\...\{AC76BA86-7AD7-1033-7B44-AB0000000001}) (Version: 11.0.10 - Adobe Systems Incorporated)
Adobe Refresh Manager (x32 Version: 1.8.0 - Adobe Systems Incorporated) Hidden
ANT Drivers Installer x64 (Version: 2.3.4 - Garmin Ltd or its subsidiaries) Hidden
Apple Application Support (HKLM-x32\...\{45C56AA7-ED1B-4800-A97F-EDDF3F3520B1}) (Version: 2.3.3 - Apple Inc.)
Apple Mobile Device Support (HKLM\...\{2F72F540-1F60-4266-9506-952B21D6640D}) (Version: 6.1.0.13 - Apple Inc.)
Apple Software Update (HKLM-x32\...\{789A5B64-9DD9-4BA5-915A-F0FC0A1B7BFE}) (Version: 2.1.3.127 - Apple Inc.)
ASUS FaceLogon (HKLM-x32\...\{64452561-169F-4A36-A2FF-B5E118EC65F5}) (Version: 1.0.0014 - ASUS)
ASUS LifeFrame3 (HKLM-x32\...\{1DBD1F12-ED93-49C0-A7CC-56CBDE488158}) (Version: 3.1.2 - ASUS)
ASUS Smart Gesture (HKLM-x32\...\{4D3286A6-F6AB-498A-82A4-E4F040529F3D}) (Version: 1.0.32 - ASUS)
ASUS Splendid Video Enhancement Technology (HKLM-x32\...\{0969AF05-4FF6-4C00-9406-43599238DE0D}) (Version: 1.03.0002 - ASUS)
ASUS Virtual Camera (HKLM-x32\...\{EC8BD21F-0CA0-4BBF-97D9-4A52B30041A1}) (Version: 1.0.26 - ASUS)
ASUS WebStorage Sync Agent (HKLM-x32\...\ASUS WebStorage) (Version: 1.1.2.97 - ASUS Cloud Corporation)
AsusScr_K Series_ENG (HKLM-x32\...\AsusScr_K Series_ENG) (Version: 1.0.0002 - ASUS)
AsusVibe2.0 (HKLM-x32\...\Asus Vibe2.0) (Version: 2.0.10.168 - ASUSTEK)
ATK Package (HKLM-x32\...\{AB5C933E-5C7D-4D30-B314-9C83A49B94BE}) (Version: 1.0.0022 - ASUS)
Bonjour (HKLM\...\{6E3610B2-430D-4EB0-81E3-2B57E8B9DE8D}) (Version: 3.0.0.10 - Apple Inc.)
Canon Easy-PhotoPrint EX (HKLM-x32\...\Easy-PhotoPrint EX) (Version:  - )
Canon IJ Network Scanner Selector EX (HKLM-x32\...\Canon_IJ_Network_Scanner_Selector_EX) (Version:  - )
Canon IJ Network Tool (HKLM-x32\...\Canon_IJ_Network_UTILITY) (Version:  - )
Canon MP Navigator EX 5.1 (HKLM-x32\...\MP Navigator EX 5.1) (Version:  - )
Canon MX890 series MP Drivers (HKLM\...\{1199FAD5-9546-44f3-81CF-FFDB8040B7BF}_Canon_MX890_series) (Version:  - )
Canon MX890 series On-screen Manual (HKLM-x32\...\Canon MX890 series On-screen Manual) (Version:  - )
Canon MX890 series User Registration (HKLM-x32\...\Canon MX890 series User Registration) (Version:  - )
Canon My Printer (HKLM-x32\...\CanonMyPrinter) (Version:  - )
Canon Solution Menu EX (HKLM-x32\...\CanonSolutionMenuEX) (Version:  - )
Canon Speed Dial Utility (HKLM-x32\...\Speed Dial Utility) (Version:  - )
Control ActiveX de Windows Live Mesh para conexiones remotas (HKLM-x32\...\{04668DF2-D32F-4555-9C7E-35523DCD6544}) (Version: 15.4.5722.2 - Microsoft Corporation)
Contrôle ActiveX Windows Live Mesh pour connexions à distance (HKLM-x32\...\{55D003F4-9599-44BF-BA9E-95D060730DD3}) (Version: 15.4.5722.2 - Microsoft Corporation)
Controlo ActiveX do Windows Live Mesh para Ligações Remotas (HKLM-x32\...\{E54EEB5D-41ED-40FE-B4A8-8565DB81469B}) (Version: 15.4.5722.2 - Microsoft Corporation)
CyberLink LabelPrint (HKLM-x32\...\InstallShield_{C59C179C-668D-49A9-B6EA-0121CCFC1243}) (Version: 2.5.3624 - CyberLink Corp.)
CyberLink LabelPrint (x32 Version: 2.5.3624 - CyberLink Corp.) Hidden
CyberLink Media Suite (HKLM-x32\...\InstallShield_{1FBF6C24-C1FD-4101-A42B-0C564F9E8E79}) (Version: 8.0.2926 - CyberLink Corp.)
CyberLink Media Suite (x32 Version: 8.0.2926 - CyberLink Corp.) Hidden
CyberLink Power2Go (HKLM-x32\...\InstallShield_{40BF1E83-20EB-11D8-97C5-0009C5020658}) (Version: 7.0.0.1126 - CyberLink Corp.)
CyberLink Power2Go (x32 Version: 7.0.0.1126 - CyberLink Corp.) Hidden
D3DX10 (x32 Version: 15.4.2368.0902 - Microsoft) Hidden
DIRECTV Player (HKLM-x32\...\{43D1B973-3D12-42ba-9E6E-56A8FEFF5250}) (Version: 8.0 - DIRECTV)
Elements 11 Organizer (x32 Version: 11.0 - Adobe Systems Incorporated) Hidden
Elevated Installer (x32 Version: 3.2.17.0 - Garmin Ltd or its subsidiaries) Hidden
ExpressCache (HKLM\...\{FF607B1F-A78B-4F1D-BC8E-6C2AB3B75405}) (Version: 1.0.87 - Diskeeper Corporation)
Galeria de Fotografias do Windows Live (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Galería fotográfica de Windows Live (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Galerie de photos Windows Live (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Garmin Communicator Plugin (HKLM-x32\...\{71DBFBF2-F7EB-4268-8485-9471D83C4E66}) (Version: 4.2.0 - Garmin Ltd or its subsidiaries)
Garmin Communicator Plugin x64 (HKLM\...\{70A381F1-C161-4D61-A20C-BE12FC6777DF}) (Version: 4.2.0 - Garmin Ltd or its subsidiaries)
Garmin Express (HKLM-x32\...\{b43ffffb-1adc-4bcb-b277-7844ebff94da}) (Version: 3.2.17.0 - Garmin Ltd or its subsidiaries)
Garmin Express (x32 Version: 3.2.17.0 - Garmin Ltd or its subsidiaries) Hidden
Garmin Express Tray (x32 Version: 3.2.17.0 - Garmin Ltd or its subsidiaries) Hidden
Google Chrome (HKLM-x32\...\Google Chrome) (Version: 40.0.2214.111 - Google Inc.)
Google Earth (HKLM-x32\...\{4D2A6330-2F8B-11E3-9C40-B8AC6F97B88E}) (Version: 7.1.2.2041 - Google)
Google Update Helper (x32 Version: 1.3.25.11 - Google Inc.) Hidden
Google Update Helper (x32 Version: 1.3.26.9 - Google Inc.) Hidden
InstantOn for NB (HKLM-x32\...\{749F674B-2674-47E8-879C-5626A06B2A91}) (Version: 2.3.3 - ASUS)
Intel® Dynamic Platform & Thermal Framework (HKLM-x32\...\FFD10ECE-F715-4a86-9BD8-F6F47DA5DA1C) (Version: 6.0.1.1067 - Intel Corporation)
Intel® Management Engine Components (HKLM-x32\...\{65153EA5-8B6E-43B6-857B-C6E4FC25798A}) (Version: 8.1.0.1252 - Intel Corporation)
Intel® Processor Graphics (HKLM-x32\...\{F0E3AD40-2BBD-4360-9C76-B9AC9A5886EA}) (Version: 9.17.10.2843 - Intel Corporation)
Intel® Rapid Start Technology (HKLM-x32\...\3D073343-CEEB-4ce7-85AC-A69A7631B5D6) (Version: 1.0.0.1024 - Intel Corporation)
Intel® SDK for OpenCL - CPU Only Runtime Package (HKLM-x32\...\{FCB3772C-B7D0-4933-B1A9-3707EBACC573}) (Version: 2.0.0.37149 - Intel Corporation)
Intel® USB 3.0 eXtensible Host Controller Driver (HKLM-x32\...\{240C3DDD-C5E9-4029-9DF7-95650D040CF2}) (Version: 1.0.4.225 - Intel Corporation)
Intel® AT Service signup (HKLM-x32\...\{CD49AEDB-FFB4-4A9A-A3C2-E9AF814FE6FE}) (Version: 2.0.0.3 - Intel Corporation)
Intel® Trusted Connect Service Client (Version: 1.24.388.1 - Intel Corporation) Hidden
iSEEK AnswerWorks English Runtime (HKLM-x32\...\{18A8E78B-9EF2-496E-B310-BCD8E4C1DAB3}) (Version: 010.000.0101 - Vantage Linguistics)
Java 8 Update 31 (HKLM-x32\...\{26A24AE4-039D-4CA4-87B4-2F83218031F0}) (Version: 8.0.310 - Oracle Corporation)
Java Auto Updater (x32 Version: 2.8.31.13 - Oracle Corporation) Hidden
Junk Mail filter update (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Malwarebytes Anti-Malware version 2.0.4.1028 (HKLM-x32\...\Malwarebytes Anti-Malware_is1) (Version: 2.0.4.1028 - Malwarebytes Corporation)
Mesh Runtime (x32 Version: 15.4.5722.2 - Microsoft Corporation) Hidden
Microsoft .NET Framework 4.5.1 (HKLM\...\{92FB6C44-E685-45AD-9B20-CADF4CABA132} - 1033) (Version: 4.5.50938 - Microsoft Corporation)
Microsoft .NET Framework 4.5.1 (Version: 4.5.50938 - Microsoft Corporation) Hidden
Microsoft Access database engine 2010 (English) (HKLM-x32\...\{90140000-00D1-0409-0000-0000000FF1CE}) (Version: 14.0.6029.1000 - Microsoft Corporation)
Microsoft Application Error Reporting (Version: 12.0.6015.5000 - Microsoft Corporation) Hidden
Microsoft Office (HKLM-x32\...\{95140000-0070-0000-0000-0000000FF1CE}) (Version: 14.0.6120.5004 - Microsoft Corporation)
Microsoft Office 2007 Service Pack 3 (SP3) (HKLM-x32\...\{90120000-0030-0000-0000-0000000FF1CE}_ENTERPRISE_{6E107EB7-8B55-48BF-ACCB-199F86A2CD93}) (Version:  - Microsoft)
Microsoft Office 2007 Service Pack 3 (SP3) (x32 Version:  - Microsoft) Hidden
Microsoft Office Access MUI (English) 2007 (x32 Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office Access Setup Metadata MUI (English) 2007 (x32 Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office Enterprise 2007 (HKLM-x32\...\ENTERPRISE) (Version: 12.0.6612.1000 - Microsoft Corporation)
Microsoft Office Enterprise 2007 (x32 Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office Excel MUI (English) 2007 (x32 Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office File Validation Add-In (HKLM-x32\...\{90140000-2005-0000-0000-0000000FF1CE}) (Version: 14.0.5130.5003 - Microsoft Corporation)
Microsoft Office Groove MUI (English) 2007 (x32 Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office Groove Setup Metadata MUI (English) 2007 (x32 Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office InfoPath MUI (English) 2007 (x32 Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office Office 64-bit Components 2007 (Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office OneNote MUI (English) 2007 (x32 Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office Outlook MUI (English) 2007 (x32 Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office PowerPoint MUI (English) 2007 (x32 Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office Proof (English) 2007 (x32 Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office Proof (French) 2007 (x32 Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office Proof (Spanish) 2007 (x32 Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office Proofing (English) 2007 (x32 Version: 12.0.4518.1014 - Microsoft Corporation) Hidden
Microsoft Office Proofing Tools 2007 Service Pack 3 (SP3) (x32 Version:  - Microsoft) Hidden
Microsoft Office Publisher MUI (English) 2007 (x32 Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office Shared 64-bit MUI (English) 2007 (Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office Shared 64-bit Setup Metadata MUI (English) 2007 (Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office Shared MUI (English) 2007 (x32 Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office Shared Setup Metadata MUI (English) 2007 (x32 Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office Word MUI (English) 2007 (x32 Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Silverlight (HKLM\...\{89F4137D-6C26-4A84-BDB8-2E5A4BB71E00}) (Version: 5.1.31211.0 - Microsoft Corporation)
Microsoft SQL Server 2005 Compact Edition [ENU] (HKLM-x32\...\{F0B430D1-B6AA-473D-9B06-AA3DD01FD0B8}) (Version: 3.1.0000 - Microsoft Corporation)
Microsoft Streets & Trips 2013 (HKLM-x32\...\{C82185E8-C27B-4EF4-2013-4444BC2C2B6D}) (Version: 19.0.17.2200 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM-x32\...\{710f4c1c-cc18-4c49-8cbf-51240c89a1a2}) (Version: 8.0.61001 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM-x32\...\{837b34e3-7c30-493c-8f6a-2b0f04e2912c}) (Version: 8.0.59193 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM-x32\...\{A49F249F-0C91-497F-86DF-B2585E8E76B7}) (Version: 8.0.50727.42 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (x64) (HKLM\...\{6E8E85E8-CE4B-4FF5-91F7-04999C9FAE6A}) (Version: 8.0.50727.42 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (x64) (HKLM\...\{ad8a2fa1-06e7-4b0d-927d-6e54b3d31028}) (Version: 8.0.61000 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17 (HKLM\...\{8220EEFE-38CD-377E-8595-13398D740ACE}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161 (HKLM\...\{5FCE6D76-F5DC-37AB-B2B8-22AB8CEDB1D4}) (Version: 9.0.30729.6161 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (HKLM-x32\...\{9A25302D-30C0-39D9-BD6F-21E6EC160475}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (HKLM-x32\...\{9BE518E6-ECC6-35A9-88E4-87755C07200F}) (Version: 9.0.30729.6161 - Microsoft Corporation)
Microsoft Visual C++ 2010  x64 Redistributable - 10.0.40219 (HKLM\...\{1D8E6291-B0D5-35EC-8441-6616F567A0F7}) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.40219 (HKLM-x32\...\{F0C3E5D1-1ADE-321E-8167-68EF0DE699A5}) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.21005 (HKLM-x32\...\{ce085a78-074e-4823-8dc1-8a721b94b76d}) (Version: 12.0.21005.1 - Microsoft Corporation)
Microsoft Visual C++ 2013 x86 Additional Runtime - 12.0.21005 (x32 Version: 12.0.21005 - Microsoft Corporation) Hidden
Microsoft Visual C++ 2013 x86 Minimum Runtime - 12.0.21005 (x32 Version: 12.0.21005 - Microsoft Corporation) Hidden
MSVCRT (x32 Version: 15.4.2862.0708 - Microsoft) Hidden
MSVCRT_amd64 (x32 Version: 15.4.2862.0708 - Microsoft) Hidden
MSXML 4.0 SP2 (KB954430) (HKLM-x32\...\{86493ADD-824D-4B8E-BD72-8C5DCDC52A71}) (Version: 4.20.9870.0 - Microsoft Corporation)
MSXML 4.0 SP2 (KB973688) (HKLM-x32\...\{F662A8E6-F4DC-41A2-901E-8C11F044BDEC}) (Version: 4.20.9876.0 - Microsoft Corporation)
MSXML 4.0 SP2 Parser and SDK (HKLM-x32\...\{716E0306-8318-4364-8B8F-0CC4E9376BAC}) (Version: 4.20.9818.0 - Microsoft Corporation)
Music Manager (HKCU\...\MusicManager) (Version:  - Google, Inc.)
myBitCast 1.0.0.4 (HKLM\...\myBitCast) (Version: 1.0.0.4 - ASUS Cloud Corporation)
OLYMPUS Digital Camera Updater (HKLM-x32\...\{2A9E8F56-C31B-4DBB-BFE2-0F4EC8192355}) (Version: 1.0.3 - OLYMPUS IMAGING CORP.)
PSE11 STI Installer (x32 Version: 11.0 - Adobe Systems Incorporated) Hidden
Qualcomm Atheros WiFi Driver Installation (HKLM-x32\...\{7D916FA5-DAE9-4A25-B089-655C70EAF607}) (Version: 3.0 - Qualcomm Atheros)
Quicken 2013 (HKLM-x32\...\{034DD4BB-F0D6-4ECF-B064-8E39E3EF7076}) (Version: 22.1.12.7 - Intuit)
Realtek Ethernet Controller Driver (HKLM-x32\...\{8833FFB6-5B0C-4764-81AA-06DFEED9A476}) (Version: 7.57.403.2012 - Realtek)
Realtek High Definition Audio Driver (HKLM-x32\...\{F132AF7F-7BCA-4EDE-8A7C-958108FE7DBC}) (Version: 6.0.1.6685 - Realtek Semiconductor Corp.)
Realtek PCIE Card Reader (HKLM-x32\...\{C1594429-8296-4652-BF54-9DBE4932A44C}) (Version: 6.1.7601.27015 - Realtek Semiconductor Corp.)
SceneSwitch (HKLM-x32\...\{5172E572-C175-4F80-A6D5-5CB45826AD61}) (Version: 1.0.13 - ASUS)
Shutterfly Express Uploader (HKLM-x32\...\com.Shutterfly.ExpressUploader) (Version: 1.2.0.0 - Shutterfly, Inc.)
Shutterfly Express Uploader (x32 Version: 1.2.0 - Shutterfly, Inc.) Hidden
Speccy (HKLM\...\Speccy) (Version: 1.28 - Piriform)
Update for 2007 Microsoft Office System (KB967642) (HKLM-x32\...\{90120000-0030-0000-0000-0000000FF1CE}_ENTERPRISE_{C444285D-5E4F-48A4-91DD-47AAAA68E92D}) (Version:  - Microsoft)
Update for Microsoft Office 2007 Help for Common Features (KB963673) (HKLM-x32\...\{90120000-006E-0409-0000-0000000FF1CE}_ENTERPRISE_{AB365889-0395-4FAD-B702-CA5985D53D42}) (Version:  - Microsoft)
Update for Microsoft Office 2007 suites (KB2596620) 32-Bit Edition (HKLM-x32\...\{90120000-0030-0000-0000-0000000FF1CE}_ENTERPRISE_{A024FC7B-77DE-45DE-A058-1C049A17BFB3}) (Version:  - Microsoft)
Update for Microsoft Office 2007 suites (KB2596787) 32-Bit Edition (HKLM-x32\...\{90120000-0030-0000-0000-0000000FF1CE}_ENTERPRISE_{02206DCC-0CAF-46BB-8EDC-6C281AA21EFA}) (Version:  - Microsoft)
Update for Microsoft Office 2007 suites (KB2596787) 32-Bit Edition (HKLM-x32\...\{90120000-006E-0409-0000-0000000FF1CE}_ENTERPRISE_{02206DCC-0CAF-46BB-8EDC-6C281AA21EFA}) (Version:  - Microsoft)
Update for Microsoft Office 2007 suites (KB2767849) 32-Bit Edition (HKLM-x32\...\{90120000-002A-0000-1000-0000000FF1CE}_ENTERPRISE_{CB68A5B0-3508-4193-AEB9-AF636DAECE0F}) (Version:  - Microsoft)
Update for Microsoft Office 2007 suites (KB2767849) 32-Bit Edition (HKLM-x32\...\{90120000-0030-0000-0000-0000000FF1CE}_ENTERPRISE_{CB68A5B0-3508-4193-AEB9-AF636DAECE0F}) (Version:  - Microsoft)
Update for Microsoft Office 2007 suites (KB2767916) 32-Bit Edition (HKLM-x32\...\{90120000-0030-0000-0000-0000000FF1CE}_ENTERPRISE_{E9A82945-BA29-4EE8-8F2A-2F49545E9CF2}) (Version:  - Microsoft)
Update for Microsoft Office Access 2007 Help (KB963663) (HKLM-x32\...\{90120000-0015-0409-0000-0000000FF1CE}_ENTERPRISE_{6B76A18A-AA1E-42AB-A7AD-6C84BBB43987}) (Version:  - Microsoft)
Update for Microsoft Office Excel 2007 Help (KB963678) (HKLM-x32\...\{90120000-0016-0409-0000-0000000FF1CE}_ENTERPRISE_{199DF7B6-169C-448C-B511-1054101BE9C9}) (Version:  - Microsoft)
Update for Microsoft Office Infopath 2007 Help (KB963662) (HKLM-x32\...\{90120000-0044-0409-0000-0000000FF1CE}_ENTERPRISE_{716B81B8-B13C-41DF-8EAC-7A2F656CAB63}) (Version:  - Microsoft)
Update for Microsoft Office OneNote 2007 Help (KB963670) (HKLM-x32\...\{90120000-00A1-0409-0000-0000000FF1CE}_ENTERPRISE_{2744EF05-38E1-4D5D-B333-E021EDAEA245}) (Version:  - Microsoft)
Update for Microsoft Office Outlook 2007 (KB2687404) 32-Bit Edition (HKLM-x32\...\{90120000-001A-0409-0000-0000000FF1CE}_ENTERPRISE_{ED38F8A3-4F61-494E-8BCA-E3AC7760C924}) (Version:  - Microsoft)
Update for Microsoft Office Outlook 2007 (KB2863811) 32-Bit Edition (HKLM-x32\...\{90120000-0030-0000-0000-0000000FF1CE}_ENTERPRISE_{53DEC068-4690-4F6B-9946-7D21EF02236B}) (Version:  - Microsoft)
Update for Microsoft Office Outlook 2007 Help (KB963677) (HKLM-x32\...\{90120000-001A-0409-0000-0000000FF1CE}_ENTERPRISE_{0451F231-E3E3-4943-AB9F-58EB96171784}) (Version:  - Microsoft)
Update for Microsoft Office Outlook 2007 Junk Email Filter (KB2956096) 32-Bit Edition (HKLM-x32\...\{90120000-0030-0000-0000-0000000FF1CE}_ENTERPRISE_{BC0B6553-7271-4D52-A076-E9A4780611E8}) (Version:  - Microsoft)
Update for Microsoft Office PowerPoint 2007 (KB2597972) 32-Bit Edition (HKLM-x32\...\{90120000-0030-0000-0000-0000000FF1CE}_ENTERPRISE_{7B9D2746-D03B-442B-A691-90B748E316B4}) (Version:  - Microsoft)
Update for Microsoft Office Powerpoint 2007 Help (KB963669) (HKLM-x32\...\{90120000-0018-0409-0000-0000000FF1CE}_ENTERPRISE_{397B1D4F-ED7B-4ACA-A637-43B670843876}) (Version:  - Microsoft)
Update for Microsoft Office Publisher 2007 Help (KB963667) (HKLM-x32\...\{90120000-0019-0409-0000-0000000FF1CE}_ENTERPRISE_{2E40DE55-B289-4C8B-8901-5D369B16814F}) (Version:  - Microsoft)
Update for Microsoft Office Script Editor Help (KB963671) (HKLM-x32\...\{90120000-006E-0409-0000-0000000FF1CE}_ENTERPRISE_{CD11C6A2-FFC6-4271-8EAB-79C3582F505C}) (Version:  - Microsoft)
Update for Microsoft Office Word 2007 Help (KB963665) (HKLM-x32\...\{90120000-001B-0409-0000-0000000FF1CE}_ENTERPRISE_{80E762AA-C921-4839-9D7D-DB62A72C0726}) (Version:  - Microsoft)
Windows Driver Package - ASUS (ATP) Mouse  (08/27/2012 1.0.0.125) (HKLM\...\2BD897DEE9289F769D9176245811D5330A360B0B) (Version: 08/27/2012 1.0.0.125 - ASUS)
Windows Driver Package - Dynastream Innovations, Inc. ANT LibUSB Drivers (04/11/2012 1.2.40.201) (HKLM\...\F9D2A789F9CFF8CEC36B544F53877C80F1F73C46) (Version: 04/11/2012 1.2.40.201 - Dynastream Innovations, Inc.)
Windows Driver Package - OLYMPUS IMAGING CORP. Camera Communication Driver Package (09/09/2009 1.0.0.0) (HKLM\...\2C1C2F29FADF39F533CEEE67B90F07A5306A4BDB) (Version: 09/09/2009 1.0.0.0 - OLYMPUS IMAGING CORP.)
Windows Driver Package - Silicon Labs Software (DSI_SiUSBXp_3_1) USB  (02/06/2007 3.1) (HKLM\...\D1506E0025B5A3F9EB8270FE81C1EEDD9388B8A2) (Version: 02/06/2007 3.1 - Silicon Labs Software)
Windows Live Communications Platform (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live Essentials (HKLM-x32\...\WinLiveSuite) (Version: 15.4.3555.0308 - Microsoft Corporation)
Windows Live Essentials (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live ID Sign-in Assistant (Version: 7.250.4232.0 - Microsoft Corporation) Hidden
Windows Live Installer (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live Language Selector (Version: 15.4.3555.0308 - Microsoft Corporation) Hidden
Windows Live Mail (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live Mesh (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live Mesh ActiveX Control for Remote Connections (HKLM-x32\...\{2902F983-B4C1-44BA-B85D-5C6D52E2C441}) (Version: 15.4.5722.2 - Microsoft Corporation)
Windows Live Messenger (x32 Version: 15.4.3538.0513 - Microsoft Corporation) Hidden
Windows Live MIME IFilter (Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live Movie Maker (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live Photo Common (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live Photo Gallery (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live PIMT Platform (x32 Version: 15.4.3508.1109 - Microsoft Corporation) Hidden
Windows Live Remote Client (Version: 15.4.5722.2 - Microsoft Corporation) Hidden
Windows Live Remote Client Resources (Version: 15.4.5722.2 - Microsoft Corporation) Hidden
Windows Live Remote Service (Version: 15.4.5722.2 - Microsoft Corporation) Hidden
Windows Live Remote Service Resources (Version: 15.4.5722.2 - Microsoft Corporation) Hidden
Windows Live SOXE (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live SOXE Definitions (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live UX Platform (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live UX Platform Language Pack (x32 Version: 15.4.3508.1109 - Microsoft Corporation) Hidden
Windows Live Writer (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live Writer Resources (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live ???? (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live ??? (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live ??? (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live ??? (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
WinFlash (HKLM-x32\...\{8F21291E-0444-4B1D-B9F9-4370A73E346D}) (Version: 2.41.1 - ASUS)
??????? Windows Live Mesh ActiveX ??(????) (HKLM-x32\...\{F992409C-9D10-4AE2-BAEB-B5409AD3785E}) (Version: 15.4.5722.2 - Microsoft Corporation)
??????? Windows Live Mesh ActiveX ??? (HKLM-x32\...\{622DE1BE-9EDE-49D3-B349-29D64760342A}) (Version: 15.4.5722.2 - Microsoft Corporation)
 
**** End of log ****


#11 dc3

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Posted 14 February 2015 - 04:36 PM

Please do not run any scans unless they are requested.

 

You do not need to quote my post, so please don't.

 

I also requested that you look in Services to see if the Network Location Awareness service is running, and to run sfc /scannow.

 

You need to do what has been requested.


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#12 botopz

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Posted 14 February 2015 - 08:40 PM

@dc3, I posted that minitoolbox because I thought you wanted me to Uninstall chrome and run it again. You guys are the experts so I figured you would want to have a look to verify chrome hadn't been responsible for any more issues. Also, the computer has been working great ever since removing and reinstalling chrome so I didn't think running the sfc command needed to be done. Would you still like for me to run it?

As far as the quoting thing goes, normally on forums people use those to specify which post it is that they are replying to. That is all I was trying to accomplish by doing that.

Lastly, the network location service is, in fact, running.

#13 dc3

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Posted 14 February 2015 - 11:59 PM

Yes, please run the sfc /scannow and post the log.  We need to know if there are any corrupt files.


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