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Can't View Video From Website


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#1 rockgod

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Posted 26 June 2006 - 12:42 PM

My Wife sent this link to my Mom about breast cancer, we can view it no problem, but Mom's computer was unable to view it:

http://ww3.komotv.com/global/video/popup/p...D1=785456&h

I tried trouble shooting the problem and compared our two set ups - IE is the same, WinXP SP2 is the same, all multimedia and security settings are the same - I tried it without the firewall engaged - nothing!

It works just fine on my PC, but not on Mom's - any insight, suggestions, and/or a description of the player that this website is using to load the video, would be greatly appreciated.

rock on. :thumbsup:

Edited by rockgod, 26 June 2006 - 12:42 PM.


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#2 HitSquad

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Posted 27 June 2006 - 02:18 PM

Hi rockgod.
According to the website, WMP 7.1 or higher and IE5 or higher are the main requirements.
Cookies must be enabled and any third party pop-up blockers, etc should be disabled.
I looked at it using IE6 with the built in popup blocker enabled and still didn't have a problem though.
There is some video troubleshooting tips for the site here.
That's a pretty scarry story. In case it is somehow related to someone you know, I took a few minutes and recorded it in .wmv (WMP format) and will leave a direct file download link at rapidshare. Feel free to send your mom or anyone else here for the link. When you click the link, select "free" in the lower right hand corner. You'll get a ticket and a brief few seconds wait. Enter the code given and start the download.
Just save to drive and double click, it will open in WMP. It's approx. a 17mb file and will remain on rapidshare for 30 days only.

IBC Story

Edited by HitSquad, 27 June 2006 - 02:44 PM.


#3 rockgod

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Posted 27 June 2006 - 04:17 PM

You rock - thanks for doing that. :thumbsup:

It is a very scary story; my mother-in-law had to go through something similar to that, but she's doing really good now.

Can I ask how you pulled the video from the website?

#4 HitSquad

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Posted 28 June 2006 - 06:58 AM

Glad to hear your mother in-law is doing well.
To answer your question, I used three freeware apps to snag the video.
Because that particular site hides the "true" url to the videos, I used a url snooper to unmask it.
That site also leaves nothing but a .dat file in the Internet temp folder to recall so once I had the true url, I recorded it using SDP Downloader. Lastly, I used Asftools to chop out the commercials and output the video to .wmv format. Asftools will output to .avi as well but that makes the file size slightly larger.

Edited by HitSquad, 28 June 2006 - 07:17 AM.





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