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No DNS resolution issue - tried everything I could think of!


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9 replies to this topic

#1 jwatts1980

jwatts1980

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Posted 13 February 2015 - 10:55 AM

Hi! First time posting here. I've been working on computers for a long time, and usually on this kind of issue I would just wipe the machine and start over. But this is a friend's laptop and she has some important programs installed that she does not have access to anywhere else, so I'm trying to resolve this with a targeted solution instead of the proverbial sledgehammer approach. This thing is being difficult :/
 
PC specs:
  • Toshiba Satellite L455D-S5976
  • Win 7 Home Premium 32-bit
  • Realtek network cards
So here is what I have done.
 
Symptoms
  • I thought it was an Internet connection issue at first, but then I was able to ping Google's DNS server at 8.8.8.8.
  • I put in the IP address of a website that I know, and it came up.
  • Tested with both automatic and manual DNS settings in IPv4 properties (used 8.8.8.8 / 8.8.4.4 for manual).
Troubleshooting
These are the steps I went through. I tested the Internet in both IE and Chrome after each step by trying to browse to common sites like Facebook and Google. But of course I am posting here because none of it worked.
  • At first there was a yellow triangle and no Internet connection, but the Wifi adapter had pulled an IP from my router. So I checked for an antivirus (running a horribly out of date MSE).
  • I disabled Windows Firewall (could not find any third party FW). That didn't help, so I went ahead and re-enabled the firewall.
  • Uninstalled the wireless adapter and rebooted. Windows automatically reinstalled the driver after the reboot.
  • Removed / disabled all questionable or semi-questionable extensions and add-on from IE and Chrome.
  • Copied over Malwarebytes via flash drive. It found a number of critical threats and whole bunch of minor ones. I quarantined all, and rebooted. 
  • Copied over ComboFix and ran it. It cleaned a bunch of registry settings and other things. Tested. Rebooted. Tested again.
  • Uninstalled both the wired and wireless adapters, selected the option to remove drivers, and re-installed the official drivers from the Toshiba website.
  • Updated Microsoft Security Essentials via the flash drive, and ran a full scan. It found nothing.
  • I followed the steps here: http://www.selectrealsecurity.com/fix-internet-connection. The report from the Farbar Service Scanner made everything look fine. It even claimed that "Google.com is accessible" and Yahoo.com as well. Though they do not come up in the browsers.
I don't know what to do next. Any help is greatly appreciated!
Thanks!!

Edited by hamluis, 16 February 2015 - 05:47 PM.
Moved to AII from Win 7 - Hamluis.


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#2 hamluis

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Posted 13 February 2015 - 06:20 PM

Please download MiniToolBox  , save it to your desktop and run it.
 
Checkmark the following checkboxes:
  List last 10 Event Viewer log
  List Installed Programs
  List Users, Partitions and Memory size.
 
Click Go and paste the content into your next post.
 
Also...please Publish a Snapshot using Speccy - http://www.bleepingcomputer.com/forums/topic323892.html/page__p__1797792#entry1797792 , taking care to post the link of the snapshot in your next post.
 
Louis



#3 jwatts1980

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Posted 16 February 2015 - 10:46 AM

@hamluis: I have included the information you requested.
  • The Speccy profile is available through a download link to my Google Drive. I am unable to provide a link for the Speccy publish because I could not hit the Internet from the problem PC. You should be able to Load it using Speccy.
  • Screenshot from the PC with some stuff that might be helpful
  • The MiniToolBox result is pasted below.
By the way, this laptop has a wired and wireless adapter. I tested the connection with both adapters multiple times with the same negative result. I have since wired it to the router and disabled the wifi adapter.
 
Thanks again for your help!
 
Speccy Link
https://drive.google.com/file/d/0B4ueUjAnet9dM0xxXzMzZi02a1k/view?usp=sharing
Screenshot Amanda-PC-screenshot1.png
MiniToolBox Results

MiniToolBox by Farbar  Version: 30-11-2014
Ran by Amanda (administrator) on 16-02-2015 at 09:05:44
Running from "C:\Users\Amanda\Desktop"
Microsoft Windows 7 Home Premium  Service Pack 1 (X86)
Boot Mode: Normal
***************************************************************************
 
========================= Event log errors: ===============================

Application errors:
==================
Error: (02/12/2015 05:02:56 PM) (Source: Customer Experience Improvement Program) (User: )
Description: 80004005
 
Error: (02/11/2015 08:51:09 AM) (Source: Customer Experience Improvement Program) (User: )
Description: 80004005
 
Error: (02/08/2015 04:52:16 PM) (Source: Customer Experience Improvement Program) (User: )
Description: 80004005
 
Error: (02/07/2015 08:43:01 PM) (Source: Application Hang) (User: )
Description: The program wordpad.exe version 6.1.7601.17514 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.
Process ID: d30
Start Time: 01d04348b7f37f93
Termination Time: 62
Application Path: C:\Program Files\Windows NT\Accessories\wordpad.exe
Report Id: 0f61b093-af3c-11e4-b765-705ab66ee098
 
Error: (02/07/2015 08:36:02 PM) (Source: Application Error) (User: )
Description: Faulting application name: Explorer.EXE, version: 6.1.7601.17567, time stamp: 0x4d6727a7
Faulting module name: ntdll.dll, version: 6.1.7601.18247, time stamp: 0x521ea91c
Exception code: 0xc0000374
Fault offset: 0x000c3873
Faulting process id: 0x8c8
Faulting application start time: 0xExplorer.EXE0
Faulting application path: Explorer.EXE1
Faulting module path: Explorer.EXE2
Report Id: Explorer.EXE3
 
Error: (02/07/2015 08:26:02 PM) (Source: Application Error) (User: )
Description: Faulting application name: Explorer.EXE, version: 6.1.7601.17567, time stamp: 0x4d6727a7
Faulting module name: ntdll.dll, version: 6.1.7601.18247, time stamp: 0x521ea91c
Exception code: 0xc0000374
Fault offset: 0x000c3873
Faulting process id: 0x864
Faulting application start time: 0xExplorer.EXE0
Faulting application path: Explorer.EXE1
Faulting module path: Explorer.EXE2
Report Id: Explorer.EXE3
 
Error: (02/07/2015 07:07:03 PM) (Source: Customer Experience Improvement Program) (User: )
Description: 80004005
 
Error: (02/05/2015 11:36:39 PM) (Source: VSS) (User: )
Description: Volume Shadow Copy Service error: Unexpected error querying for the IVssWriterCallback interface.  hr = 0x80070005, Access is denied.
This is often caused by incorrect security settings in either the writer or requestor process.
Operation: Gathering Writer Data
Context:   Writer Class Id: {e8132975-6f93-4464-a53e-1050253ae220}
   Writer Name: System Writer
   Writer Instance ID: {6e5c3ec0-ad7a-4e8f-9113-e18b131309d8}
 
Error: (02/05/2015 11:33:14 PM) (Source: Microsoft Security Client Setup) (User: Amanda-PC)
Description: HRESULT:0x8004FF03
Description:Cannot complete the Microsoft Security Essentials Setup Wizard. An error has prevented the Security Essentials setup wizard from completing successfully. Please restart your computer and try again. Error code:0x8004FF03.
 
Error: (02/05/2015 11:30:35 PM) (Source: Software Protection Platform Service) (User: )
Description: Acquisition of genuine ticket failed (hr=0x80072EE7) for template Id 66c92734-d682-4d71-983e-d6ec3f16059f
 
System errors:
=============
Error: (02/16/2015 09:01:50 AM) (Source: Service Control Manager) (User: )
Description: The Function Discovery Resource Publication service terminated with the following error: 
%%-2147014874
 
Error: (02/16/2015 09:01:50 AM) (Source: Service Control Manager) (User: )
Description: The HomeGroup Provider service depends on the Function Discovery Resource Publication service which failed to start because of the following error: 
%%-2147014874
 
Error: (02/16/2015 08:56:04 AM) (Source: Microsoft Antimalware) (User: )
Description: %NT AUTHORITY60 has encountered an error trying to update signatures.
New Signature Version: 
Previous Signature Version: 0.0.0.0
Update Source: %NT AUTHORITY51
Update Stage: 4.7.0205.00
Source Path: 4.7.0205.01
Signature Type: %NT AUTHORITY602
Update Type: %NT AUTHORITY604
User: NT AUTHORITY\NETWORK SERVICE
Current Engine Version: %NT AUTHORITY605
Previous Engine Version: %NT AUTHORITY606
Error code: %NT AUTHORITY607
Error description: %NT AUTHORITY608
 
Error: (02/16/2015 08:56:04 AM) (Source: Microsoft Antimalware) (User: )
Description: %NT AUTHORITY60 has encountered an error trying to update signatures.
New Signature Version: 
Previous Signature Version: 1.191.4668.0
Update Source: %NT AUTHORITY51
Update Stage: 4.7.0205.00
Source Path: 4.7.0205.01
Signature Type: %NT AUTHORITY602
Update Type: %NT AUTHORITY604
User: NT AUTHORITY\NETWORK SERVICE
Current Engine Version: %NT AUTHORITY605
Previous Engine Version: %NT AUTHORITY606
Error code: %NT AUTHORITY607
Error description: %NT AUTHORITY608
 
Error: (02/16/2015 08:56:04 AM) (Source: Microsoft Antimalware) (User: )
Description: %NT AUTHORITY60 has encountered an error trying to update signatures.
New Signature Version: 
Previous Signature Version: 1.191.4668.0
Update Source: %NT AUTHORITY51
Update Stage: 4.7.0205.00
Source Path: 4.7.0205.01
Signature Type: %NT AUTHORITY602
Update Type: %NT AUTHORITY604
User: NT AUTHORITY\NETWORK SERVICE
Current Engine Version: %NT AUTHORITY605
Previous Engine Version: %NT AUTHORITY606
Error code: %NT AUTHORITY607
Error description: %NT AUTHORITY608
 
Error: (02/16/2015 08:56:04 AM) (Source: Microsoft Antimalware) (User: )
Description: %NT AUTHORITY60 has encountered an error trying to update signatures.
New Signature Version: 
Previous Signature Version: 1.191.4668.0
Update Source: %NT AUTHORITY59
Update Stage: 4.7.0205.00
Source Path: 4.7.0205.01
Signature Type: %NT AUTHORITY602
Update Type: %NT AUTHORITY604
User: NT AUTHORITY\SYSTEM
Current Engine Version: %NT AUTHORITY605
Previous Engine Version: %NT AUTHORITY606
Error code: %NT AUTHORITY607
Error description: %NT AUTHORITY608
 
Error: (02/16/2015 08:46:05 AM) (Source: Microsoft Antimalware) (User: )
Description: %NT AUTHORITY60 has encountered an error trying to update signatures.
New Signature Version: 
Previous Signature Version: 0.0.0.0
Update Source: %NT AUTHORITY51
Update Stage: 4.7.0205.00
Source Path: 4.7.0205.01
Signature Type: %NT AUTHORITY602
Update Type: %NT AUTHORITY604
User: NT AUTHORITY\NETWORK SERVICE
Current Engine Version: %NT AUTHORITY605
Previous Engine Version: %NT AUTHORITY606
Error code: %NT AUTHORITY607
Error description: %NT AUTHORITY608
 
Error: (02/16/2015 08:46:05 AM) (Source: Microsoft Antimalware) (User: )
Description: %NT AUTHORITY60 has encountered an error trying to update signatures.
New Signature Version: 
Previous Signature Version: 1.191.4668.0
Update Source: %NT AUTHORITY51
Update Stage: 4.7.0205.00
Source Path: 4.7.0205.01
Signature Type: %NT AUTHORITY602
Update Type: %NT AUTHORITY604
User: NT AUTHORITY\NETWORK SERVICE
Current Engine Version: %NT AUTHORITY605
Previous Engine Version: %NT AUTHORITY606
Error code: %NT AUTHORITY607
Error description: %NT AUTHORITY608
 
Error: (02/16/2015 08:46:05 AM) (Source: Microsoft Antimalware) (User: )
Description: %NT AUTHORITY60 has encountered an error trying to update signatures.
New Signature Version: 
Previous Signature Version: 1.191.4668.0
Update Source: %NT AUTHORITY51
Update Stage: 4.7.0205.00
Source Path: 4.7.0205.01
Signature Type: %NT AUTHORITY602
Update Type: %NT AUTHORITY604
User: NT AUTHORITY\NETWORK SERVICE
Current Engine Version: %NT AUTHORITY605
Previous Engine Version: %NT AUTHORITY606
Error code: %NT AUTHORITY607
Error description: %NT AUTHORITY608
 
Error: (02/16/2015 08:46:05 AM) (Source: Microsoft Antimalware) (User: )
Description: %NT AUTHORITY60 has encountered an error trying to update signatures.
New Signature Version: 
Previous Signature Version: 1.191.4668.0
Update Source: %NT AUTHORITY59
Update Stage: 4.7.0205.00
Source Path: 4.7.0205.01
Signature Type: %NT AUTHORITY602
Update Type: %NT AUTHORITY604
User: NT AUTHORITY\SYSTEM
Current Engine Version: %NT AUTHORITY605
Previous Engine Version: %NT AUTHORITY606
Error code: %NT AUTHORITY607
Error description: %NT AUTHORITY608
 
Microsoft Office Sessions:
=========================
 Update for Microsoft Office 2007 (KB2508958) (HKLM\...\{91120000-002F-0000-0000-0000000FF1CE}_HOMESTUDENTR_{0C5823AA-7B6F-44E1-8D5B-8FD1FF0E6438}) (Version:  - Microsoft)

=========================== Installed Programs ============================
4 Elements II (Version: 2.2.0.98 - WildTangent) Hidden
Adobe AIR (HKLM\...\Adobe AIR) (Version: 4.0.0.1390 - Adobe Systems Incorporated)
Adobe AIR (Version: 4.0.0.1390 - Adobe Systems Incorporated) Hidden
Adobe Flash Player 15 ActiveX (HKLM\...\Adobe Flash Player ActiveX) (Version: 15.0.0.167 - Adobe Systems Incorporated)
Adobe Reader XI (11.0.07) (HKLM\...\{AC76BA86-7AD7-1033-7B44-AB0000000001}) (Version: 11.0.07 - Adobe Systems Incorporated)
Adobe Shockwave Player 11.5 (HKLM\...\Adobe Shockwave Player) (Version: 11.5.9.620 - Adobe Systems, Inc.)
Age of Emerald (HKLM\...\{F7B51165-2226-45D0-8FDF-8DDBD2D8FE11}) (Version: 1.00.0000 - Valusoft)
AGEIA PhysX v6.12.02 (HKLM\...\{7032E73F-68A0-48F9-8100-E70E79169BAE}) (Version: 6.12.02 - AGEIA Technologies, Inc.)
Amazing Adventures The Caribbean Secret (HKLM\...\Amazing Adventures The Caribbean Secret) (Version:  - PopCap Games)
Apple Application Support (HKLM\...\{78002155-F025-4070-85B3-7C0453561701}) (Version: 3.0.6 - Apple Inc.)
Apple Mobile Device Support (HKLM\...\{C0CC75CD-F5B7-46AD-B016-17C0F5171718}) (Version: 8.0.0.23 - Apple Inc.)
Apple Software Update (HKLM\...\{789A5B64-9DD9-4BA5-915A-F0FC0A1B7BFE}) (Version: 2.1.3.127 - Apple Inc.)
Aquacade (Version: 2.2.0.95 - WildTangent) Hidden
ATI Catalyst Install Manager (HKLM\...\{B4BB4CF2-F475-FB20-7AFA-F8AED032BFF8}) (Version: 3.0.732.0 - ATI Technologies, Inc.)
AVATAR Interactive Desktop v.2.0 (HKLM\...\com.oskoui-oskoui.avatar-id) (Version: 2.0e - Oskoui+Oskoui, Inc.)
AVATAR Interactive Desktop v.2.0 (Version: 2.0 - Oskoui+Oskoui, Inc.) Hidden
Azteca (HKLM\...\Azteca) (Version: 1.0.0.0 - INTENIUM GmbH)
Beetle Bug (HKLM\...\Beetle Bug) (Version: 1.0.0.0 - INTENIUM GmbH)
Bejeweled Twist (HKLM\...\Bejeweled Twist) (Version:  - PopCap Games)
Bengal (HKLM\...\Bengal) (Version: 1.0.0.0 - INTENIUM GmbH)
Berlitz Before You Know It Flash Cards (HKLM\...\{D0619C62-C15B-4C4C-B267-5234421245C6}) (Version: 3.6 - )
Berlitz Learning System - German (HKLM\...\{41F5872E-C5C7-4094-842C-9E5EE72E288C}) (Version: 10.0 - Transparent Language, Inc.)
Big Fish Games: Game Manager (HKLM\...\BFGC) (Version: 2.0.0.8 - )
Bing Rewards Client Installer (Version: 16.0.345.0 - Microsoft Corporation) Hidden
Bloxxit (HKLM\...\Bloxxit) (Version: 1.0.0.0 - INTENIUM GmbH)
Bonjour (HKLM\...\{D03482C5-9AD8-496D-B388-692AE04C93AF}) (Version: 3.0.0.2 - Apple Inc.)
Call of Atlantis (HKLM\...\Call of Atlantis) (Version: 0.0.0.0 - Spintop Media, Inc)
Canon iP2600 series (HKLM\...\{1199FAD5-9546-44f3-81CF-FFDB8040B7BF}_Canon_iP2600_series) (Version:  - )
Canon iP2600 series User Registration (HKLM\...\Canon iP2600 series User Registration) (Version:  - )
Canon Utilities Easy-PhotoPrint EX (HKLM\...\Easy-PhotoPrint EX) (Version:  - )
Canon Utilities My Printer (HKLM\...\CanonMyPrinter) (Version:  - )
Canon Utilities Solution Menu (HKLM\...\CanonSolutionMenu) (Version:  - )
Catalyst Control Center - Branding (Version: 1.00.0000 - ATI) Hidden
Catalyst Control Center Core Implementation (Version: 2009.0729.2238.38827 - ATI) Hidden
Catalyst Control Center Graphics Full Existing (Version: 2009.0729.2238.38827 - ATI) Hidden
Catalyst Control Center Graphics Full New (Version: 2009.0729.2238.38827 - ATI) Hidden
Catalyst Control Center Graphics Light (Version: 2009.0729.2238.38827 - ATI) Hidden
Catalyst Control Center Graphics Previews Common (Version: 2009.0729.2238.38827 - ATI) Hidden
Catalyst Control Center Graphics Previews Vista (Version: 2009.0729.2238.38827 - ATI) Hidden
Catalyst Control Center InstallProxy (Version: 2009.0729.2238.38827 - ATI Technologies, Inc.) Hidden
Catalyst Control Center Localization All (Version: 2009.0729.2238.38827 - ATI) Hidden
CCC Help Chinese Standard (Version: 2009.0729.2237.38827 - ATI) Hidden
CCC Help Chinese Traditional (Version: 2009.0729.2237.38827 - ATI) Hidden
CCC Help Czech (Version: 2009.0729.2237.38827 - ATI) Hidden
CCC Help Danish (Version: 2009.0729.2237.38827 - ATI) Hidden
CCC Help Dutch (Version: 2009.0729.2237.38827 - ATI) Hidden
CCC Help English (Version: 2009.0729.2237.38827 - ATI) Hidden
CCC Help Finnish (Version: 2009.0729.2237.38827 - ATI) Hidden
CCC Help French (Version: 2009.0729.2237.38827 - ATI) Hidden
CCC Help German (Version: 2009.0729.2237.38827 - ATI) Hidden
CCC Help Greek (Version: 2009.0729.2237.38827 - ATI) Hidden
CCC Help Hungarian (Version: 2009.0729.2237.38827 - ATI) Hidden
CCC Help Italian (Version: 2009.0729.2237.38827 - ATI) Hidden
CCC Help Japanese (Version: 2009.0729.2237.38827 - ATI) Hidden
CCC Help Korean (Version: 2009.0729.2237.38827 - ATI) Hidden
CCC Help Norwegian (Version: 2009.0729.2237.38827 - ATI) Hidden
CCC Help Polish (Version: 2009.0729.2237.38827 - ATI) Hidden
CCC Help Portuguese (Version: 2009.0729.2237.38827 - ATI) Hidden
CCC Help Russian (Version: 2009.0729.2237.38827 - ATI) Hidden
CCC Help Spanish (Version: 2009.0729.2237.38827 - ATI) Hidden
CCC Help Swedish (Version: 2009.0729.2237.38827 - ATI) Hidden
CCC Help Thai (Version: 2009.0729.2237.38827 - ATI) Hidden
CCC Help Turkish (Version: 2009.0729.2237.38827 - ATI) Hidden
ccc-core-static (Version: 2009.0729.2238.38827 - ATI) Hidden
ccc-utility (Version: 2009.0729.2238.38827 - ATI) Hidden
CCleaner (HKLM\...\CCleaner) (Version: 4.17 - Piriform)
Chicken Attack (HKLM\...\Chicken Attack) (Version: 1.0.0.0 - INTENIUM GmbH)
Chicken’s Revenge (HKLM\...\Chicken’s Revenge) (Version: 1.0.0.0 - INTENIUM GmbH)
Clip Art Collection (HKLM\...\{158104AB-D92E-45BC-8268-5D351C95F6AD}) (Version: 1.0.0.0 - W3i)
Color Eggs (HKLM\...\Color Eggs) (Version: 1.0.0.0 - INTENIUM GmbH)
Compatibility Pack for the 2007 Office system (HKLM\...\{90120000-0020-0409-0000-0000000FF1CE}) (Version: 12.0.6612.1000 - Microsoft Corporation)
D3DX10 (Version: 15.4.2368.0902 - Microsoft) Hidden
Diamond Drop (CD version) (HKLM\...\Diamond Drop (CD version)) (Version: 1.0.0.0 - INTENIUM GmbH)
Dragon NaturallySpeaking 11 (HKLM\...\{EFFA53BC-8C04-2E21-3D90-A13B1697B0CA}) (Version: 11.50.100 - Nuance Communications Inc.)
Elven Mists 2 (HKLM\...\Elven Mists 2) (Version: 1.0.0.0 - INTENIUM GmbH)
Escape The Museum (HKLM\...\Escape The Museum1.0) (Version: 1.0 - Gogii)
Fluttabyes (Version: 2.2.0.95 - WildTangent) Hidden
Flux Family Secrets - The Rabbit Hole (HKLM\...\BFG-Flux Family Secrets - The Rabbit Hole) (Version:  - )
Flux Family Secrets: The Ripple Effect (HKLM\...\BFG-Flux Family Secrets - The Ripple Effect) (Version:  - )
Google Chrome (HKLM\...\Google Chrome) (Version: 37.0.2062.120 - Google Inc.)
Google Update Helper (Version: 1.3.24.15 - Google Inc.) Hidden
Hidden Expedition - Everest (remove only) (HKCU\...\Hidden Expedition - Everest) (Version:  - )
Hidden Expedition Titanic (remove only) (HKLM\...\Hidden Expedition Titanic) (Version:  - )
HiDef Media Player 1.1.12 (HKLM\...\HiDef Media Player) (Version: 1.1.12 - HiDefMedia)
iCloud (HKLM\...\{00A61104-74B5-4056-AD00-4397EF4FB141}) (Version: 3.1.0.40 - Apple Inc.)
iTunes (HKLM\...\{F32DC846-4457-40A8-BECA-BCC0E960BC53}) (Version: 11.4.0.18 - Apple Inc.)
iWin Games (remove only) (HKLM\...\iWinArcade) (Version:  - )
Java™ 6 Update 14 (HKLM\...\{26A24AE4-039D-4CA4-87B4-2F83216014FF}) (Version: 6.0.140 - Sun Microsystems, Inc.)
Jewel Quest III (remove only) (HKLM\...\Jewel Quest III) (Version:  - )
Jewel Quest Mysteries: Curse of the Emerald Tear (remove only) (HKLM\...\Jewel Quest Mysteries: Curse of the Emerald Tear) (Version:  - )
Junk Mail filter update (Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
KODAK Share Button App (HKLM\...\{16B2498C-C6C1-4AE7-95EF-D2A09F50071C}) (Version: 4.01.0000.0000 - Eastman Kodak Company)
L. Frank Baum's The Wonderful Wizard of Oz (Version: 2.2.0.95 - WildTangent) Hidden
Label@Once 1.0 (HKLM\...\{0D795777-9D60-4692-8386-F2B3F2B5E5BF}) (Version: 1.0 - Corel)
Legends of Lost Dreams (HKLM\...\Legends_0) (Version:  - On Hand Software)
Legends Of The Lost 1.0 (HKLM\...\Legends Of The Lost) (Version: 1.0 - On Hand Software, Inc.)
Legends of the Mist (HKLM\...\Legends_1) (Version:  - On Hand Software)
Life Quest (HKLM\...\BFG-Life Quest) (Version:  - )
Lost in Reefs (HKLM\...\{2B5E94C5-C238-4C33-B6FB-6F86A8103120}) (Version: 1.00.0000 - Valusoft)
Lost Treasures of Alexandria (HKLM\...\{8DCC4911-EC3D-41E9-85C9-168CA356EFE1}) (Version: 1.00.0000 - Valusoft)
Magical Mysteries: Path of the Sorceress (Version: 2.2.0.98 - WildTangent) Hidden
Malwarebytes Anti-Malware version 2.0.4.1028 (HKLM\...\Malwarebytes Anti-Malware_is1) (Version: 2.0.4.1028 - Malwarebytes Corporation)
Mesh Runtime (Version: 15.4.5722.2 - Microsoft Corporation) Hidden
Messenger Companion (Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Microsoft .NET Framework 4.5.1 (HKLM\...\{92FB6C44-E685-45AD-9B20-CADF4CABA132} - 1033) (Version: 4.5.50938 - Microsoft Corporation)
Microsoft .NET Framework 4.5.1 (Version: 4.5.50938 - Microsoft Corporation) Hidden
Microsoft Application Error Reporting (Version: 12.0.6012.5000 - Microsoft Corporation) Hidden
Microsoft Office 2007 Service Pack 3 (SP3) (HKLM\...\{91120000-002F-0000-0000-0000000FF1CE}_HOMESTUDENTR_{6E107EB7-8B55-48BF-ACCB-199F86A2CD93}) (Version:  - Microsoft)
Microsoft Office 2007 Service Pack 3 (SP3) (Version:  - Microsoft) Hidden
Microsoft Office Excel MUI (English) 2007 (Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office File Validation Add-In (HKLM\...\{90140000-2005-0000-0000-0000000FF1CE}) (Version: 14.0.5130.5003 - Microsoft Corporation)
Microsoft Office Home and Student 2007 (HKLM\...\HOMESTUDENTR) (Version: 12.0.6612.1000 - Microsoft Corporation)
Microsoft Office Home and Student 2007 (Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office OneNote MUI (English) 2007 (Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office PowerPoint MUI (English) 2007 (Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office PowerPoint Viewer 2007 (English) (HKLM\...\{95120000-00AF-0409-0000-0000000FF1CE}) (Version: 12.0.6612.1000 - Microsoft Corporation)
Microsoft Office Proof (English) 2007 (Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office Proof (French) 2007 (Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office Proof (Spanish) 2007 (Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office Proofing (English) 2007 (Version: 12.0.4518.1014 - Microsoft Corporation) Hidden
Microsoft Office Proofing Tools 2007 Service Pack 3 (SP3) (Version:  - Microsoft) Hidden
Microsoft Office Shared MUI (English) 2007 (Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office Shared Setup Metadata MUI (English) 2007 (Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office Suite Activation Assistant (HKLM\...\{E50AE784-FABE-46DA-A1F8-7B6B56DCB22E}) (Version: 2.9 - Microsoft Corporation)
Microsoft Office Word MUI (English) 2007 (Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Security Client (Version: 4.7.0205.0 - Microsoft Corporation) Hidden
Microsoft Security Essentials (HKLM\...\Microsoft Security Client) (Version: 4.7.205.0 - Microsoft Corporation)
Microsoft Silverlight (HKLM\...\{89F4137D-6C26-4A84-BDB8-2E5A4BB71E00}) (Version: 5.1.30514.0 - Microsoft Corporation)
Microsoft SQL Server 2005 Compact Edition [ENU] (HKLM\...\{F0B430D1-B6AA-473D-9B06-AA3DD01FD0B8}) (Version: 3.1.0000 - Microsoft Corporation)
Microsoft Visual C++ 2005 ATL Update kb973923 - x86 8.0.50727.4053 (HKLM\...\{770657D0-A123-3C07-8E44-1C83EC895118}) (Version: 8.0.50727.4053 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM\...\{710f4c1c-cc18-4c49-8cbf-51240c89a1a2}) (Version: 8.0.61001 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - KB2467174 - x86 9.0.30729.5570 (HKLM\...\{86CE85E6-DBAC-3FFD-B977-E4B79F83C909}) (Version: 9.0.30729.5570 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.21022.218 (HKLM\...\{E503B4BF-F7BB-3D5F-8BC8-F694B1CFF942}) (Version: 9.0.21022.218 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (HKLM\...\{9A25302D-30C0-39D9-BD6F-21E6EC160475}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (HKLM\...\{1F1C2DFC-2D24-3E06-BCB8-725134ADF989}) (Version: 9.0.30729.4148 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (HKLM\...\{9BE518E6-ECC6-35A9-88E4-87755C07200F}) (Version: 9.0.30729.6161 - Microsoft Corporation)
Microsoft Works (HKLM\...\{15BC8CD0-A65B-47D0-A2DD-90A824590FA8}) (Version: 9.7.0621 - Microsoft Corporation)
MSVCRT (Version: 15.4.2862.0708 - Microsoft) Hidden
MSXML 4.0 SP2 (KB954430) (HKLM\...\{86493ADD-824D-4B8E-BD72-8C5DCDC52A71}) (Version: 4.20.9870.0 - Microsoft Corporation)
MSXML 4.0 SP2 (KB973688) (HKLM\...\{F662A8E6-F4DC-41A2-901E-8C11F044BDEC}) (Version: 4.20.9876.0 - Microsoft Corporation)
My Tribe (HKLM\...\BFG-My Tribe) (Version:  - )
Mystery Case Files - Prime Suspects (remove only) (HKLM\...\Mystery Case Files - Prime Suspects) (Version:  - )
Mystery Case Files: Ravenhearst™ (HKLM\...\BFG-Mystery Case Files - Ravenhearst) (Version:  - )
Mystery Cookbook (HKLM\...\Mystery Cookbook) (Version:  - )
Mystery Cruise (HKLM\...\Mystery Cruise) (Version:  - Alawar Entertainment Inc.)
Mysteryville 2 (remove only) (HKLM\...\Mysteryville 2) (Version:  - )
MyToshiba (HKLM\...\{01250B8F-D947-4F8A-9408-FE8E3EE2EC92}) (Version: 2.2.0.3 - Toshiba)
Nancy Drew: The Deadly Device (HKLM\...\{BCD434CF-447A-42A8-A4C3-D929fE776EFD}) (Version: 8.0.0.30162 - Her Interactive, Inc.)
Nancy Drew: The Phantom of Venice (HKLM\...\{1505D9B1-6037-4310-815A-4D8A212C5075}) (Version: 1.0 - Her Interactive, Inc.)
Nancy Drew: Tomb of the Lost Queen (HKLM\...\{9850BE9B-BC00-437F-B229-1F982D8CA2BF}) (Version: 8.0.0.30162 - Her Interactive, Inc.)
National Geographic Collector's Pack (HKLM\...\{3BF564F2-7434-454A-88DD-9A6114851751}) (Version: 1.00.0000 - Valusoft)
Norton Internet Security (Version: 16.7.0.30 - Symantec Corporation) Hidden
OGA Notifier 2.0.0048.0 (Version: 2.0.0048.0 - Microsoft Corporation) Hidden
PC Attorney (HKLM\...\{A4CEB917-6912-48AC-8999-588A3F3A8EEF}) (Version: 2.1.0000 - Cosmi Corporation)
Peggle Nights (HKLM\...\Peggle Nights) (Version:  - PopCap Games)
Pirateville (remove only) (HKLM\...\Pirateville) (Version:  - )
PlayReady PC Runtime x86 (HKLM\...\{CCA5EAAD-92F4-4B7A-B5EE-14294C66AB61}) (Version: 1.3.0 - Microsoft Corporation)
Quickbooks Financial Center (HKLM\...\{3B843B38-04B1-4CE6-8888-586273E0F289}) (Version: 2.02 - TOSHIBA Corporation)
QuickTime 7 (HKLM\...\{111EE7DF-FC45-40C7-98A7-753AC46B12FB}) (Version: 7.75.80.95 - Apple Inc.)
Realtek 8136 8168 8169 Ethernet Driver (HKLM\...\{8833FFB6-5B0C-4764-81AA-06DFEED9A476}) (Version: 1.00.0005 - Realtek)
Realtek High Definition Audio Driver (HKLM\...\{F132AF7F-7BCA-4EDE-8A7C-958108FE7DBC}) (Version: 6.0.1.5904 - Realtek Semiconductor Corp.)
Realtek USB 2.0 Card Reader (HKLM\...\{96AE7E41-E34E-47D0-AC07-1091A8127911}) (Version: 6.1.7600.30101 - Realtek Semiconductor Corp.)
Realtek WLAN Driver (HKLM\...\{0FB630AB-7BD8-40AE-B223-60397D57C3C9}) (Version: 2.00.0006 - Realtek)
Skype Launcher (HKLM\...\{DA84ECBF-4B79-47F2-B34C-95C38484C058}) (Version: 2.01 - TOSHIBA Corporation)
Sprill - The Mystery of The Bermuda Triangle (HKLM\...\Sprill - The Mystery of The Bermuda Triangle) (Version:  - )
Synaptics Pointing Device Driver (HKLM\...\SynTPDeinstKey) (Version: 13.2.6.1 - Synaptics Incorporated)
The Treasures Of Mystery Island (HKLM\...\The Treasures Of Mystery Island) (Version:  - )
Toshiba Application and Driver Installer (HKLM\...\{970472D0-F5F9-4158-A6E3-1AE49EFEF2D3}) (Version: 9.0.0.9 - Toshiba)
TOSHIBA Assist (HKLM\...\{12B3A009-A080-4619-9A2A-C6DB151D8D67}) (Version: 2.01.11 - TOSHIBA)
TOSHIBA ConfigFree (HKLM\...\{F3529665-D75E-4D6D-98F0-745C78C68E9B}) (Version: 8.0.21 - TOSHIBA Corporation)
TOSHIBA Disc Creator (HKLM\...\{5DA0E02F-970B-424B-BF41-513A5018E4C0}) (Version: 2.1.0.1 - TOSHIBA Corporation)
TOSHIBA DVD PLAYER (HKLM\...\{6C5F3BDC-0A1B-4436-A696-5939629D5C31}) (Version: 3.01.0.07-A - TOSHIBA Corporation)
TOSHIBA Extended Tiles for Windows Mobility Center (HKLM\...\InstallShield_{617C36FD-0CBE-4600-84B2-441CEB12FADF}) (Version: 1.01.00 - TOSHIBA Corporation)
TOSHIBA Extended Tiles for Windows Mobility Center (Version: 1.01.00 - TOSHIBA Corporation) Hidden
TOSHIBA Flash Cards Support Utility (HKLM\...\InstallShield_{620BBA5E-F848-4D56-8BDA-584E44584C5E}) (Version: 1.63.0.4C - TOSHIBA CORPORATION)
TOSHIBA Flash Cards Support Utility (Version: 1.63.0.4C - TOSHIBA CORPORATION) Hidden
TOSHIBA Hardware Setup (HKLM\...\InstallShield_{5279374D-87FE-4879-9385-F17278EBB9D3}) (Version: 1.63.0.11C - TOSHIBA CORPORATION)
TOSHIBA Hardware Setup (Version: 1.63.0.11C - TOSHIBA CORPORATION) Hidden
TOSHIBA HDD/SSD Alert (HKLM\...\InstallShield_{D4322448-B6AF-4316-B859-D8A0E84DCB38}) (Version: 3.1.0.0 - TOSHIBA Corporation)
TOSHIBA HDD/SSD Alert (Version: 3.1.0.0 - TOSHIBA Corporation) Hidden
Toshiba Quality Application (HKLM\...\{E69992ED-A7F6-406C-9280-1C156417BC49}) (Version: 1.001.0000 - Toshiba)
TOSHIBA Recovery Media Creator (HKLM\...\{B65BBB06-1F8E-48F5-8A54-B024A9E15FDF}) (Version: 2.1.0.2 - TOSHIBA Corporation)
TOSHIBA Service Station (HKLM\...\{AC6569FA-6919-442A-8552-073BE69E247A}) (Version: 2.2.9 - TOSHIBA)
TOSHIBA Speech System Applications (HKLM\...\{EE033C1F-443E-41EC-A0E2-559B539A4E4D}) (Version: 1.00.2518 - )
TOSHIBA Speech System SR Engine(U.S.) Version1.0 (HKLM\...\{008D69EB-70FF-46AB-9C75-924620DF191A}) (Version:  - )
TOSHIBA Speech System TTS Engine(U.S.) Version1.0 (HKLM\...\{3FBF6F99-8EC6-41B4-8527-0A32241B5496}) (Version:  - )
TOSHIBA Supervisor Password (HKLM\...\InstallShield_{51B4E156-14A5-4904-9AE4-B1AA2A0E46BE}) (Version: 1.63.0.6C - TOSHIBA CORPORATION)
TOSHIBA Supervisor Password (Version: 1.63.0.6C - TOSHIBA CORPORATION) Hidden
TOSHIBA Value Added Package (HKLM\...\InstallShield_{FEDD27A0-B306-45EF-BF58-B527406B42C8}) (Version: 1.2.25 - TOSHIBA Corporation)
TOSHIBA Value Added Package (Version: 1.2.25 - TOSHIBA Corporation) Hidden
ToshibaRegistration (HKLM\...\{5AF550B4-BB67-4E7E-82F1-2C4300279050}) (Version: 1.0.3 - Toshiba)
Undercover PI (HKLM\...\Undercover PI) (Version:  - Alawar Entertainment Inc.)
Uninstall EMBARQHelp (HKLM\...\EMBARQHelp) (Version:  - )
Update for 2007 Microsoft Office System (KB967642) (HKLM\...\{91120000-002F-0000-0000-0000000FF1CE}_HOMESTUDENTR_{C444285D-5E4F-48A4-91DD-47AAAA68E92D}) (Version:  - Microsoft)
Update for Microsoft Office 2007 Help for Common Features (KB963673) (HKLM\...\{90120000-006E-0409-0000-0000000FF1CE}_HOMESTUDENTR_{AB365889-0395-4FAD-B702-CA5985D53D42}) (Version:  - Microsoft)
Update for Microsoft Office 2007 suites (KB2596620) 32-Bit Edition (HKLM\...\{91120000-002F-0000-0000-0000000FF1CE}_HOMESTUDENTR_{A024FC7B-77DE-45DE-A058-1C049A17BFB3}) (Version:  - Microsoft)
Update for Microsoft Office 2007 suites (KB2767849) 32-Bit Edition (HKLM\...\{91120000-002F-0000-0000-0000000FF1CE}_HOMESTUDENTR_{CB68A5B0-3508-4193-AEB9-AF636DAECE0F}) (Version:  - Microsoft)
Update for Microsoft Office 2007 suites (KB2767916) 32-Bit Edition (HKLM\...\{91120000-002F-0000-0000-0000000FF1CE}_HOMESTUDENTR_{E9A82945-BA29-4EE8-8F2A-2F49545E9CF2}) (Version:  - Microsoft)
Update for Microsoft Office Excel 2007 Help (KB963678) (HKLM\...\{90120000-0016-0409-0000-0000000FF1CE}_HOMESTUDENTR_{199DF7B6-169C-448C-B511-1054101BE9C9}) (Version:  - Microsoft)
Update for Microsoft Office OneNote 2007 Help (KB963670) (HKLM\...\{90120000-00A1-0409-0000-0000000FF1CE}_HOMESTUDENTR_{2744EF05-38E1-4D5D-B333-E021EDAEA245}) (Version:  - Microsoft)
Update for Microsoft Office Powerpoint 2007 Help (KB963669) (HKLM\...\{90120000-0018-0409-0000-0000000FF1CE}_HOMESTUDENTR_{397B1D4F-ED7B-4ACA-A637-43B670843876}) (Version:  - Microsoft)
Update for Microsoft Office Script Editor Help (KB963671) (HKLM\...\{90120000-006E-0409-0000-0000000FF1CE}_HOMESTUDENTR_{CD11C6A2-FFC6-4271-8EAB-79C3582F505C}) (Version:  - Microsoft)
Update for Microsoft Office Word 2007 Help (KB963665) (HKLM\...\{90120000-001B-0409-0000-0000000FF1CE}_HOMESTUDENTR_{80E762AA-C921-4839-9D7D-DB62A72C0726}) (Version:  - Microsoft)
Update Installer for WildTangent Games App (Version:  - WildTangent) Hidden
Utility Common Driver (Version: 1.0.50.26C - TOSHIBA) Hidden
Virtual Villagers - The Secret City (HKLM\...\Virtual Villagers - The Secret City1.0) (Version: 1.0 - AllSmartGames)
Virtual Villagers (HKLM\...\Virtual Villagers1.0) (Version: 1.0 - AllSmartGames)
Virtual Villagers 2 (HKLM\...\Virtual Villagers 21.0) (Version: 1.0 - AllSmartGames)
Virtual Villagers 4 - The Tree of Life (HKLM\...\Virtual Villagers 4 - The Tree of Life1.0) (Version: 1.0 - AllSmartGames)
Visual C++ 9.0 Runtime for Dragon NaturallySpeaking (HKLM\...\{4A5A427F-BA39-4BF0-9999-9A47FBE60C9F}) (Version: 11.0.0 - Nuance Communications Inc.)
VIVA MEDIA GAME CENTER (HKLM\...\VIVAGplayer) (Version: 1.2010.6.23 - INTENIUM GmbH)
WIDCOMM Bluetooth Software (HKLM\...\{9E9D49A4-1DF4-4138-B7DB-5D87A893088E}) (Version: 6.2.1.500 - Broadcom Corporation)
WildTangent Games (HKLM\...\WildTangent toshiba Master Uninstall) (Version: 1.0.3.0 - WildTangent)
WildTangent Games (HKLM\...\WildTangent wildgames Master Uninstall) (Version: 1.0.2.5 - WildTangent)
WildTangent Games App (Toshiba Games) (Version: 4.0.5.14 - WildTangent) Hidden
WildTangent Games App (Version: 4.0.5.14 - WildTangent) Hidden
Windows Driver Package - Broadcom Bluetooth  (06/15/2009 6.2.0.9000) (HKLM\...\B7541EC5F72AA713F557569278EB6273725F5607) (Version: 06/15/2009 6.2.0.9000 - Broadcom)
Windows Driver Package - Broadcom Bluetooth  (07/30/2009 6.2.0.9405) (HKLM\...\A6A8668C0A13640CA28FE2A7D9654BE4AE478B13) (Version: 07/30/2009 6.2.0.9405 - Broadcom)
Windows Driver Package - Broadcom HIDClass  (07/28/2009 6.2.0.9800) (HKLM\...\BF20603967CFDCB2BBF91950E8A56DFBC5C833FE) (Version: 07/28/2009 6.2.0.9800 - Broadcom)
Windows Driver Package - Eastman Kodak KODAK Digital Camera (01/29/2010 1.4.1.0) (HKLM\...\3D970B9F930E7AAE23C06D39A1AC98548C90B442) (Version: 01/29/2010 1.4.1.0 - Eastman Kodak)
Windows Live Communications Platform (Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live Essentials (HKLM\...\WinLiveSuite) (Version: 15.4.3502.0922 - Microsoft Corporation)
Windows Live Essentials (Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live Family Safety (Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live ID Sign-in Assistant (Version: 7.250.4225.0 - Microsoft Corporation) Hidden
Windows Live Installer (Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live Mail (Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live Mesh (Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live Mesh ActiveX Control for Remote Connections (HKLM\...\{2902F983-B4C1-44BA-B85D-5C6D52E2C441}) (Version: 15.4.5722.2 - Microsoft Corporation)
Windows Live Messenger (Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live Messenger Companion Core (Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live MIME IFilter (Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live Movie Maker (Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live Photo Common (Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live Photo Gallery (Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live PIMT Platform (Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live Remote Client (Version: 15.4.5722.2 - Microsoft Corporation) Hidden
Windows Live Remote Client Resources (Version: 15.4.5722.2 - Microsoft Corporation) Hidden
Windows Live Remote Service (Version: 15.4.5722.2 - Microsoft Corporation) Hidden
Windows Live Remote Service Resources (Version: 15.4.5722.2 - Microsoft Corporation) Hidden
Windows Live SOXE (Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live SOXE Definitions (Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live Sync (HKLM\...\{84EBDF39-4B33-49D7-A0BD-EB6E2C4E81C1}) (Version: 14.0.8089.726 - Microsoft Corporation)
Windows Live UX Platform (Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live UX Platform Language Pack (Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live Writer (Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live Writer Resources (Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Wizard Land (HKLM\...\{55CBE273-CFF8-4779-83B5-6545E2CC728B}) (Version: 1.00.0000 - Valusoft)
Woodville (HKLM\...\{00ADB33F-DE41-4955-88CC-9BE46DF05540}) (Version: 1.00.0000 - Valusoft)
Yahoo! Software Update (HKLM\...\Yahoo! Software Update) (Version:  - )
Yahoo! Toolbar (HKLM\...\Yahoo! Companion) (Version:  - )
 
========================= Memory info: ===================================
Percentage of memory in use: 37%
Total physical RAM: 1790.42 MB
Available physical RAM: 1110.09 MB
Total Pagefile: 3580.84 MB
Available Pagefile: 2585.1 MB
Total Virtual: 2047.88 MB
Available Virtual: 1955.38 MB
 
========================= Partitions: =====================================
1 Drive c: (TI103196W0D) (Fixed) (Total:223.33 GB) (Free:155.31 GB) NTFS
3 Drive e: () (Removable) (Total:1.91 GB) (Free:1.74 GB) FAT32
 
========================= Users: ========================================
User accounts for \\AMANDA-PC
 
Administrator            Amanda                   Guest                    
 
 
**** End of log ****

Edited by hamluis, 16 February 2015 - 12:37 PM.


#4 Aura

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Posted 16 February 2015 - 11:17 AM

May I suggest you to boot in Safe Mode with Networking and see if it works from there? I don't see that option listed in what you've tried so far and it should had been one of the first. Let me know how it goes.

Edit: It seems that two Antivirus products are currently installed on the system, Norton Internet Security (which is marked as hidden) and Microsoft Security Essentials. I suggest you to uninstall Norton Internet Security (if the licence isn't active, otherwise uninstall MSE) then restart the computer and see if you can connect properly.

Edited by Aura., 16 February 2015 - 11:19 AM.

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#5 jwatts1980

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Posted 16 February 2015 - 12:13 PM

@Aura.: Thank you for the suggestion. I must be getting rusty; for some reason it did not occur to me to try it in safe mode. It did not work though :/ (details below).

 

I used the Norton Removal Tool to get rid of that hidden Norton Internet Security. Thank you for pointing that out; I missed it when I scanned down the list. Norton was supposed to have been completely removed some time ago. After the removal, I rebooted into normal mode and tested the Internet again with the same negative result.

 

I rebooted again and used F8 to load the boot options menu, and selected Safe Mode with Networking. It loaded without issue.

However, the symptoms are the same in Safe Mode:

  • The NIC gets the IP from the netwok
  • IE and Chrome cannot load any pages by domain name
  • I can ping by IP address out
  • In Chrome I can load a webpage by IP address
  • I cannot get any results in IE
  • I can ping local network resources, but I can't seem to access them

Would it be helpful to run any of the scanners while in Safe Mode?

Thanks again!



#6 hamluis

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Posted 16 February 2015 - 12:43 PM

Your STOP errors indicate file system corruption.  I would run the sfc /scannow command and see if it eliminates some of this.

 

SFC -SCANNOW Run in Command Prompt at Boot - Windows 7 Forums - http://www.sevenforums.com/tutorials/139810-sfc-scannow-run-command-prompt-boot.html

 

Louis



#7 Aura

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Posted 16 February 2015 - 12:44 PM

You said that the laptop had malware detected on it, right? It wouldn't surprise me if there's still malware hidden on the system that would affect the Internet connection and the browser settings. Before anything, I would get it checked in the malware removal section to get it all cleaned and if the issue persists after, then I would comeback here. Do you know how to post a thread there?

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#8 jwatts1980

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Posted 16 February 2015 - 12:47 PM

@hamluis: I will try that.

 

@Aura.: I am not sure what you mean by "malware removal section", no. Is that a special forum here?



#9 Aura

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Posted 16 February 2015 - 12:50 PM

You have to post a thread in the Virus, Trojan, Spyware, and Malware Removal Logs section. In order to do that, you have to follow the instructions in the preparation guide and provide the FRST logs like asked. I would also keep close the logs from Microsoft Security Essentials and Malwarebytes that you get from previous scans since the helper that will assist you might asks for them in order to see what was present on that system, as it might help him understand what threat he's facing.

Edited by Aura., 16 February 2015 - 12:54 PM.

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#10 hamluis

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Posted 16 February 2015 - 05:46 PM

Do not initiate a new topic...moved this one to Am I Infected forum.

Louis




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