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Chrome is hidden on machine


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#1 joetink

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Posted 13 February 2015 - 07:33 AM

Hello all,

 

I posted a topic yesterday because my machine keeps telling me google chrome, which I don't have installed, is runningn and I have to force close it at times (particularly when I run Ccleaner or any other 'cleaner' app).  The topic, which included diagnostic logs, can be located here: http://www.bleepingcomputer.com/forums/t/566576/virus-that-says-i-have-google-chrome-running/#entry3624334.  At the request of the moderator, I've started a new topic to find out the root of the hidden chrome problem, as it appears the normal first steps have shown my system is clean.  Any help is appreciated!  Thank you!

-Joe



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#2 1PW

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Posted 13 February 2015 - 07:51 AM

Hello joetink:
 
Reference: http://www.bleepingcomputer.com/forums/t/566717/chrome-is-hidden-in-machine/#entry3626677
 
We really shouldn't have a split topic in multiple sub-forums because of the counter productive efforts that would result.
 
With the greatest respect, let's have these other topics locked and have all future efforts directed to a new topic in the Malware Removal sub-forum as previously directed.
 
Thank you and good luck to you.


Edited by 1PW, 13 February 2015 - 07:58 AM.

All viruses are malware but not all malware are viruses and if the malware doesn't self replicate it just isn't a virus.


#3 quietman7

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Posted 13 February 2015 - 10:09 AM

Once again....Please follow the instructions in the Malware Removal and Log Section Preparation Guide starting at Step 6.

  • If you cannot complete a step, then skip it and continue with the next.
  • In Step 6 there are instructions for downloading and running FRST which will create two logs.

When you have done that, post your logs in the Virus, Trojan, Spyware, and Malware Removal Logs forum, NOT here, for assistance by the Malware Response Team.

Start a new topic, give it a relevant title and post your log(s) along with a brief description of your problem, a summary of any anti-malware tools you have used and a summary of any steps that you have performed on your own. If you cannot produce any of the required logs...start the new topic anyway. Explain that you followed the Prep. Guide, were unable to create the logs, and describe what happened when you tried to create them. A member of the Malware Removal Team will walk you through, step by step, on how to clean your computer.

After doing this, please reply back in this thread with a link to the new topic so we can close this one and the other two.


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#4 joetink

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Posted 13 February 2015 - 10:49 AM

1PW, my apologies - I thought I was posting in the place I was asked to.  For clarification - You are stating you are going to lock this topic and to repost in the location you have linked to?



#5 quietman7

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Posted 13 February 2015 - 10:59 AM

No. You need to follow the instructions I provided, start a new topic and post the required logs in the proper forum, not here.

To be clear, you post in this forum...
http://www.bleepingcomputer.com/forums/f/22/virus-trojan-spyware-and-malware-removal-logs/

After doing that, you need to provide a link to that new topic with your logs...then I will close this topic.
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#6 quietman7

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Posted 13 February 2015 - 12:00 PM

I noted you were reading this topic for a long time after my last reply. If you still do not understand what you need to do, please ask.
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#7 joetink

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Posted 13 February 2015 - 07:30 PM

Again, my apologies.  For some reason, I thought that I had run that particular scan already and thought it was redundant.  I have run it, posted in the place you directed, and the link is:  http://www.bleepingcomputer.com/forums/t/566985/chrome-is-hidden-on-machine/

 

And thanks for your patience. 

-joe



#8 quietman7

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Posted 13 February 2015 - 07:47 PM

You're welcome.


Now that your new topic is posted, you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a Malware Response Team member...nor should you continue to ask for help elsewhere. Doing so can result in system changes which may not show in the information or any log(s) you already posted. Further, any modifications you make on your own may cause confusion for the member assisting you and could complicate the malware removal process or make things worst which would extend the time it takes to clean your computer.

From this point on the Malware Response Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take several days to get a response because the Malware Response Team members are very busy working logs posted before yours. They are volunteers but your topic will be reviewed and answered as soon as possible. Once you have posted your log and are waiting, please DO NOT "bump" your post or make another reply until it has been responded to by a member of the Malware Response Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another Malware Response Team member is already assisting you and not open the thread to respond.

I advise checking your new topic once a day for responses as the e-mail notification system is unreliable.

If HelpBot replies to your topic, please follow Step One and CLICK the link so it will report your topic to the team members.

To avoid confusion, I am closing this topic.

Good luck.
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