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I've Got a AppTermFailureEvent issue


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#1 Ed Ward

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Posted 12 February 2015 - 08:42 PM

There's this program i use,a third party viewer for the Second Life 3D virtual community,called Singularity Viewer. I choose to use it becuase the SL (second life) viewer is really non user friendly. I currently run Windows 7 Professional, 64bit. on a Dell Optiplex 760,Intel duo core E7400@ 2.80 Ghz 4 gb ram intergrated graphics (only cos I think my old card is toast & no way to test it. The computer is a refurbished one,came with a 1 yr warranty, thinking of sending it back..but I've noticed that a lot fo the Dell system drivers are kinda out of date..according to Dell's Driver System scan of this system. So anyways the program will sometimes just stop running & next to it in brackets,it says (Not Responding) and it hangs & will not close on it's own,if I go to task manager & try to kill process or process tree it kills all but the main .exe program it has a few plugins that run along with it including a voice plugin. I usually have to exit anything else opened & then go to start menu & restart the computer,in order to get it out of task manager. So I looked in Problem details in the Action Center  & this is what I see:

 

Description
A problem caused this program to stop interacting with Windows.

Problem signature
Problem Event Name:    AppTermFailureEvent
OS Version:    6.1.7601.2.1.0.256.48
Locale ID:    1033

Files that help describe the problem
SingularityViewer.exe.atk.kdmp
AppCompat.txt
SingularityViewer.exe.xml

I'll attach the 2 documents,it would be 3 but the other it won't let me add here.  and hopefully I won;t have to send it back...I don't wanna go back to using some outdated laptop. :(
 

 

I was able to copy the SingularityViewer.exe.atk.kdmp file:

 

<?xml version="1.0" encoding="UTF-16"?>

<WAIT_CHAIN_LIST VERSION="1.53"><WAIT_CHAIN CROSS_PROC="false" DEADLOCK="false"><WAIT_NODE NODE_ID="0"><WAIT_THREAD><PID>4a0</PID><TID>888</TID><PROCESS_NAME>SingularityViewer.exe</PROCESS_NAME><WAIT_TIME>1997945</WAIT_TIME><CONTEXT_SWITCHES>8484711</CONTEXT_SWITCHES></WAIT_THREAD><WAIT_TYPE><NAME/><ID>Unknown</ID></WAIT_TYPE><WAIT_BLOCKINGTHREAD><PID>0</PID><TID>0</TID><PROCESS_NAME/><NODE_ID>0</NODE_ID></WAIT_BLOCKINGTHREAD><FILE><NAME>memory.hdmp</NAME><TYPE>Dump</TYPE></FILE><FILE><NAME>minidump.mdmp</NAME><TYPE>Dump</TYPE></FILE></WAIT_NODE></WAIT_CHAIN><FILES TRUNCATED="false"><FILE><NAME>AppCompat.txt</NAME><TYPE>Invalid</TYPE></FILE><FILE><NAME>SingularityViewer.exe.atk.kdmp</NAME><TYPE>Live kernel dump</TYPE></FILE></FILES>

</WAIT_CHAIN_LIST>

Attached Files



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#2 hamluis

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Posted 13 February 2015 - 02:15 PM

Please download MiniToolBox  , save it to your desktop and run it.
 
Checkmark the following checkboxes:
  List last 10 Event Viewer log
  List Installed Programs
  List Users, Partitions and Memory size.
 
Click Go and paste the content into your next post.
 
Also...please Publish a Snapshot using Speccy - http://www.bleepingcomputer.com/forums/topic323892.html/page__p__1797792#entry1797792 , taking care to post the link of the snapshot in your next post.
 
Louis



#3 Ed Ward

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Posted 14 February 2015 - 03:42 PM

I have a few concerns about the postings..like the one from MiniToolBox shows like my admin name (changed by me) & in the Speccy snapshot it shows alot of details like not just my IP but my subnet & gateway information. Sorry but I have been hacked once before way back when,& in the wrong hands that info can do serious damage to me. I have no problem sending it to one individual...no offense ya all but for anyone to see,that's a lil bit of a trust issue for me. Hope you understand my concerns,and not take it the wrong way.



#4 hamluis

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Posted 14 February 2015 - 04:25 PM

Not a problem for me...it's your option to provide any information/data which someone thinks may assist in resolving your system issues...for whatever reason.

 

We do NOT do one-to-one communication...between members.  This is a forum, with everything above board and available to all members and visitors for individual perusal.  We believe that such is in the best interests of the OP's desired goal of assistance...and also provides useful info which other users may benefit from...now and in the future.

 

Louis



#5 Ed Ward

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Posted 14 February 2015 - 07:57 PM

So then it's ok to like turn those specific numbers/letters into like  ( * ) marks or something along those lines? and I respect & understand about not privately sharing the stuff cos yeah I've had help here many yrs ago that saved me from one of the most nastiest virues I'v eever seen. before the motherboard decided to roll over & die.

 

 

MiniToolBox by Farbar  Version: 30-11-2014
Ran by Ed Ward (************) on 14-02-2015 at 15:34:22
Running from "C:\Users\Ed Ward\Desktop"
Microsoft Windows 7 Professional  Service Pack 1 (X64)
Boot Mode: Normal
***************************************************************************

========================= Event log errors: ===============================

Application errors:
==================
Error: (02/14/2015 07:44:07 AM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage >

990x80041003

Error: (02/13/2015 10:09:00 AM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage >

990x80041003

Error: (02/12/2015 07:08:37 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage >

990x80041003

Error: (02/12/2015 10:09:46 AM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage >

990x80041003

Error: (02/12/2015 07:01:06 AM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage >

990x80041003

Error: (02/11/2015 09:20:45 AM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage >

990x80041003

Error: (02/11/2015 08:10:59 AM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage >

990x80041003

Error: (02/10/2015 07:25:43 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage >

990x80041003

Error: (02/10/2015 06:41:15 AM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage >

990x80041003

Error: (02/09/2015 03:41:55 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage >

990x80041003


System errors:
=============
Error: (02/12/2015 07:01:30 AM) (Source: Service Control Manager) (User: )
Description: The Background Intelligent Transfer Service service terminated with service-specific error %%-2147024864.

Error: (02/12/2015 07:01:30 AM) (Source: Microsoft-Windows-Bits-Client) (User: NT AUTHORITY)
Description: The BITS service failed to start.  Error 2147942432.

Error: (02/11/2015 09:30:01 AM) (Source: Service Control Manager) (User: )
Description: The ScRegSetValueExW call failed for FailureCommand with the following error:
%%5

Error: (02/11/2015 09:29:59 AM) (Source: Service Control Manager) (User: )
Description: The ScRegSetValueExW call failed for Start with the following error:
%%5

Error: (02/11/2015 08:11:22 AM) (Source: Service Control Manager) (User: )
Description: The Background Intelligent Transfer Service service terminated with service-specific error %%-2147024864.

Error: (02/11/2015 08:11:22 AM) (Source: Microsoft-Windows-Bits-Client) (User: NT AUTHORITY)
Description: The BITS service failed to start.  Error 2147942432.

Error: (02/09/2015 06:20:05 AM) (Source: Microsoft-Windows-Eventlog) (User: NT AUTHORITY)
Description: The event logging service encountered an error (res=32) while initializing logging resources for channel Microsoft-Windows-Bits-Client/Operational.

Error: (02/09/2015 06:20:05 AM) (Source: Service Control Manager) (User: )
Description: The Background Intelligent Transfer Service service terminated with service-specific error %%-2147024864.

Error: (02/09/2015 06:20:05 AM) (Source: Microsoft-Windows-Bits-Client) (User: NT AUTHORITY)
Description: The BITS service failed to start.  Error 2147942432.

Error: (02/07/2015 05:06:09 AM) (Source: Disk) (User: )
Description: The driver detected a controller error on \Device\Harddisk1\DR1.


Microsoft Office Sessions:
=========================
Error: (02/14/2015 07:44:07 AM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage >

990x80041003

Error: (02/13/2015 10:09:00 AM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage >

990x80041003

Error: (02/12/2015 07:08:37 PM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage >

990x80041003

Error: (02/12/2015 10:09:46 AM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage >

990x80041003

Error: (02/12/2015 07:01:06 AM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage >

990x80041003

Error: (02/11/2015 09:20:45 AM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage >

990x80041003

Error: (02/11/2015 08:10:59 AM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage >

990x80041003

Error: (02/10/2015 07:25:43 PM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage >

990x80041003

Error: (02/10/2015 06:41:15 AM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage >

990x80041003

Error: (02/09/2015 03:41:55 PM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage >

990x80041003



=========================== Installed Programs ============================
Adobe Flash Player 16 NPAPI (HKLM-x32\...\Adobe Flash Player NPAPI) (Version: 16.0.0.305 - Adobe Systems Incorporated)
Adobe Photoshop 7.0 (HKLM-x32\...\Adobe Photoshop 7.0) (Version: 7.0 - Adobe Systems, Inc.)
Firebird 2.5.3.26780 (Win32) (HKLM-x32\...\FBDBServer_2_5_is1) (Version: 2.5.3.26780 - Firebird Project)
Firestorm SecondLife and OpenSim viewer (Version: 4.6.42974 - Phoenix Viewer Project) Hidden
Firestorm-Releasex64 x64 (HKLM-x32\...\{4e154806-de7a-4300-b61e-bc0c3a4c5b43}) (Version: 4.6.42974 - Phoenix Firestorm Project Inc)
Intel® Control Center (HKLM-x32\...\{F8A9085D-4C7A-41a9-8A77-C8998A96C421}) (Version: 1.2.1.1007 - Intel Corporation)
Intel® Driver Update Utility 2.0 (x32 Version: 2.0.0.29 - Intel) Hidden
Intel® Graphics Media Accelerator Driver (HKLM-x32\...\{F0E3AD40-2BBD-4360-9C76-B9AC9A5886EA}) (Version: 8.15.10.2869 - Intel Corporation)
Intel® Network Connections Drivers (HKLM\...\PROSet) (Version: 15.2 - Intel)
Intel® Driver Update Utility (HKLM-x32\...\{8409c4f7-2340-4933-a304-5d37db4fb48b}) (Version: 2.0.0.29 - Intel)
Kodi (HKCU\...\Kodi) (Version:  - XBMC-Foundation)
Malwarebytes Anti-Malware version 2.0.4.1028 (HKLM-x32\...\Malwarebytes Anti-Malware_is1) (Version: 2.0.4.1028 - Malwarebytes Corporation)
Microsoft .NET Framework 4.5.2 (HKLM\...\{92FB6C44-E685-45AD-9B20-CADF4CABA132} - 1033) (Version: 4.5.51209 - Microsoft Corporation)
Microsoft .NET Framework 4.5.2 (Version: 4.5.51209 - Microsoft Corporation) Hidden
Microsoft Security Client (Version: 4.7.0205.0 - Microsoft Corporation) Hidden
Microsoft Security Essentials (HKLM\...\Microsoft Security Client) (Version: 4.7.205.0 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (HKLM-x32\...\{9A25302D-30C0-39D9-BD6F-21E6EC160475}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (HKLM-x32\...\{9BE518E6-ECC6-35A9-88E4-87755C07200F}) (Version: 9.0.30729.6161 - Microsoft

Corporation)
Microsoft Visual C++ 2010  x64 Redistributable - 10.0.30319 (HKLM\...\{DA5E371C-6333-3D8A-93A4-6FD5B20BCC6E}) (Version: 10.0.30319 - Microsoft Corporation)
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.30319 (HKLM-x32\...\{196BB40D-1578-3D01-B289-BEFC77A11A1E}) (Version: 10.0.30319 - Microsoft Corporation)
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.21005 (HKLM-x32\...\{ce085a78-074e-4823-8dc1-8a721b94b76d}) (Version: 12.0.21005.1 - Microsoft Corporation)
Microsoft Visual C++ 2013 x86 Additional Runtime - 12.0.21005 (x32 Version: 12.0.21005 - Microsoft Corporation) Hidden
Microsoft Visual C++ 2013 x86 Minimum Runtime - 12.0.21005 (x32 Version: 12.0.21005 - Microsoft Corporation) Hidden
Mozilla Firefox 35.0.1 (x86 en-US) (HKLM-x32\...\Mozilla Firefox 35.0.1 (x86 en-US)) (Version: 35.0.1 - Mozilla)
Mozilla Maintenance Service (HKLM-x32\...\MozillaMaintenanceService) (Version: 35.0 - Mozilla)
MSI to redistribute MS VS2005 CRT libraries (HKLM-x32\...\{A8D93648-9F7F-407D-915C-62044644C3DA}) (Version: 8.0.50727.42 - The Firebird Project)
SAM Broadcaster (remove only) (HKLM-x32\...\SAM3) (Version:  - )
Singularity (64 bit) (remove only) (HKLM-x32\...\Singularity (64 bit)) (Version:  - )
Speccy (HKLM\...\Speccy) (Version: 1.28 - Piriform)
WinRAR archiver (HKLM-x32\...\WinRAR archiver) (Version:  - )

========================= Memory info: ===================================

Percentage of memory in use: 35%
Total physical RAM: 3931.61 MB
Available physical RAM: 2540.35 MB
Total Pagefile: 7861.41 MB
Available Pagefile: 6124.38 MB
Total Virtual: 4095.88 MB
Available Virtual: 3987.52 MB

========================= Partitions: =====================================

1 Drive c: (Windows) (Fixed) (Total:134.06 GB) (Free:99.52 GB) NTFS
3 Drive e: (New Volume) (Fixed) (Total:83.83 GB) (Free:83.74 GB) NTFS
4 Drive f: (FreeAgent Drive) (Fixed) (Total:465.76 GB) (Free:284.85 GB) NTFS
5 Drive g: (1GB) (Removable) (Total:0.95 GB) (Free:0.01 GB) FAT32

========================= Users: ========================================

User accounts for \\EDWARD-PC

Ed Ward                  Guest                    ***********             


**** End of log ****

 

 

 

 

 

http://speccy.piriform.com/results/okjeonMCQz4sU2NN6QhNUih

 

 

 


Edited by Ed Ward, 14 February 2015 - 08:13 PM.


#6 Ed Ward

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Posted 19 February 2015 - 06:01 PM

Got another issue...everytime I install a PCIexpress 2.0 graphics card in the PCIe 2.0 slot the card works ok,Unless I do a driver update,then it reboots & asks about doing restore system not even letting windows login screen come up. I'm seriously wondering if the windows files are corrupted,especially after seeing all the errors in the findings of the minitoolbox results. Been talking with a friend & he's gonna set me up with a clean version opf windows,unused & not touched by some refurb companies corrupted hands...this has been the issue on 3 seperate systems...the vidoecard thing. take a word of advice,DO NOT buy anything that comes from ASTSYS...the headaches aren't worth it. I'm gonna do a total system OS scrub,replace the HD & OS,hopefully I won;t have to deal with this headache anymore.



#7 hamluis

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Posted 19 February 2015 - 08:17 PM

svchost.exe     Process ID: 252     User: SYSTEM     Domain: NT AUTHORITY     Path: C:\Windows\system32\svchost.exe
Memory Usage: 35 MB      Peak Memory Usage: 1.06 GB

 

I think above memory usage is exceptionally high...could be indicative of malware.

 

Moving topic to Am I Infected for a look by the more knowledgeable....maybe later.  But first, I want you to run the generic long/extended test on your hard drive reflecting Windows.  Do NOT attempt to fix/repair anything, just run the long diagnostic test and tell us whether the drive passes or fails.

 

Guide, SeaTools For DOS - http://www.seagate.com/support/seatools/SeaToolsDOSguide.pdf

 

SeaTools for DOS Download - http://www.seagate.com/support/internal-hard-drives/consumer-electronics/ld25-series/seatools-dos-master/

 

Louis


Edited by hamluis, 19 February 2015 - 08:26 PM.


#8 Ed Ward

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Posted 03 July 2015 - 05:51 AM

Sorry it's been ages since I last replied to this...I got the issues fixed,although I had to do so by a new install once I got the new hd's. now if I can just figure out why I can't seem to get rid of this KB 2952664 update which I read in the forums here is/was part of the gwx preview thingy...I had no problem uninstalling KB 3035583,but that other one...just won't stay uninstalled to save my life. MS posession by nagware programing..nagware is what a few other computer forums are calling it..lol. I've uninstalled the 2952664 one & then it asks me to reboot,and when I come back on,it's automatically reinstalled & it never came via windows update as I would suspect it to do so,& it doesn't let me hide the update,but from what I've read that it seems that MS is installing things onto lots of computers & collecting tons of data of it's users without asking us...sounds like something the NSA might pull,just saying. so this can be closed if you like,those prior problems are no longer an issue, & thank you for the assistance. :)



#9 hamluis

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Posted 03 July 2015 - 07:26 AM

Thanks for letting us know...happy computing :).

 

Louis






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