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New PC Build restarts instead of shutdown


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#1 thisislizz

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Posted 12 February 2015 - 07:16 PM

Hi everyone, my new system just restarts every time I hit "shutdown" in the start menu. There is also an event log error with the USBCharger, but I think it's unrelated to the restarting as it only just started when I reinstalled USB drivers. I did look up the warning from the event log at the time of shutdown (WLAN AutoConfig service has successfully stopped.). I tried some of the proposed solutions, none helped. Disabled automatic reboot, set WLAN AutoConfig service to manual, and disabling "allow this device to wake the computer" on the Realtek PCIe GBE Family Controller. I was thinking of disabling it the Realtek controller to see what happens, but I'm worried what might happen, haha. Thanks in advance for any help yall can offer.

I don't have a minidump but I have these:

Speccy output:

http://speccy.piriform.com/results/RLR7gFuWLoZTzZLILnSstDr

System Info File:

https://drive.google.com/file/d/0B4BuThJneurpZDRtb3hEODBWWEE/view?usp=sharing

And MiniToolBox output:

MiniToolBox by Farbar  Version: 30-11-2014
Ran by Lissy Chan (administrator) on 12-02-2015 at 17:20:17
Running from "E:\Desktop"
Microsoft Windows 7 Ultimate  Service Pack 1 (X64)
Boot Mode: Normal
***************************************************************************

========================= Event log errors: ===============================

Application errors:
==================
Error: (02/12/2015 05:09:55 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (02/12/2015 05:01:01 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (02/12/2015 04:57:15 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (02/12/2015 04:18:33 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (02/12/2015 02:06:58 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (02/12/2015 07:27:59 AM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (02/11/2015 10:54:52 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (02/11/2015 10:48:20 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (02/11/2015 02:21:17 PM) (Source: Application Hang) (User: )
Description: The program plugin-container.exe version 35.0.1.5500 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.

Process ID: 960

Start Time: 01d0462cded3799c

Termination Time: 12

Application Path: C:\Program Files (x86)\Mozilla Firefox\plugin-container.exe

Report Id: 259ff3e8-b223-11e4-bc8a-bb5bfb1ed9f5

Error: (02/11/2015 05:21:23 AM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003


System errors:
=============
Error: (02/12/2015 05:19:25 PM) (Source: Service Control Manager) (User: )
Description: The ScRegSetValueExW call failed for FailureCommand with the following error:
%%5

Error: (02/12/2015 05:19:23 PM) (Source: Service Control Manager) (User: )
Description: The ScRegSetValueExW call failed for Start with the following error:
%%5

Error: (02/12/2015 05:09:22 PM) (Source: Service Control Manager) (User: )
Description: The following boot-start or system-start driver(s) failed to load:
UsbCharger

Error: (02/12/2015 05:00:33 PM) (Source: Service Control Manager) (User: )
Description: The following boot-start or system-start driver(s) failed to load:
UsbCharger

Error: (02/12/2015 04:56:40 PM) (Source: Service Control Manager) (User: )
Description: The following boot-start or system-start driver(s) failed to load:
UsbCharger

Error: (02/12/2015 04:47:37 PM) (Source: Service Control Manager) (User: )
Description: The GhFlt service failed to start due to the following error:
%%1058

Error: (02/12/2015 04:43:28 PM) (Source: Service Control Manager) (User: )
Description: The Smart TimeLock Service service is marked as an interactive service.  However, the system is configured to not allow interactive services.  This service may not function properly.

Error: (02/12/2015 02:44:06 PM) (Source: Disk) (User: )
Description: The device, \Device\Harddisk1\DR1, has a bad block.

Error: (02/12/2015 02:44:02 PM) (Source: Disk) (User: )
Description: The device, \Device\Harddisk1\DR1, has a bad block.

Error: (02/12/2015 02:43:57 PM) (Source: Disk) (User: )
Description: The device, \Device\Harddisk1\DR1, has a bad block.


Microsoft Office Sessions:
=========================


@BIOS B14.0418.1 (HKLM-x32\...\InstallShield_{C9D46F25-5F9D-4E25-B24F-BC00E9EDF529}) (Version: 3.00.0000 - GIGABYTE)
@BIOS B14.0418.1 (x32 Version: 3.00.0000 - GIGABYTE) Hidden
=========================== Installed Programs ============================
µTorrent (HKCU\...\uTorrent) (Version: 3.4.2.38656 - BitTorrent Inc.)
Adobe Flash Player 16 NPAPI (HKLM-x32\...\Adobe Flash Player NPAPI) (Version: 16.0.0.305 - Adobe Systems Incorporated)
App Center (HKLM-x32\...\InstallShield_{F3D47276-0E35-42CF-A677-B45118470E21}) (Version: 1.14.0429 - Gigabyte)
APP Center (x32 Version: 1.14.0429 - Gigabyte) Hidden
BUSB (HKLM-x32\...\{0AADC50C-C4F8-49A7-8699-AFE46875CA67}) (Version: 1.14.0226.1 -  GIGABYTE)
CCleaner (HKLM\...\CCleaner) (Version: 5.02 - Piriform)
Cisco EAP-FAST Module (HKLM-x32\...\{64BF0187-F3D2-498B-99EA-163AF9AE6EC9}) (Version: 2.2.14 - Cisco Systems, Inc.)
Cisco LEAP Module (HKLM-x32\...\{51C7AD07-C3F6-4635-8E8A-231306D810FE}) (Version: 1.0.19 - Cisco Systems, Inc.)
Cisco PEAP Module (HKLM-x32\...\{ED5776D5-59B4-46B7-AF81-5F2D94D7C640}) (Version: 1.1.6 - Cisco Systems, Inc.)
Cloud Station (HKLM-x32\...\InstallShield_{41B20CB6-32EE-468B-982C-4864E2135BD0}) (Version: 1.00.1404.1701 - GIGABYTE)
Cloud Station (x32 Version: 1.00.1404.1701 - GIGABYTE) Hidden
DAEMON Tools Lite (HKLM-x32\...\DAEMON Tools Lite) (Version: 4.49.1.0356 - Disc Soft Ltd)
EasyTune (HKLM-x32\...\InstallShield_{7F635314-EE21-4E4B-A68D-69AE70BA0E9B}) (Version: 1.00.0002 - GIGABYTE)
EasyTune (x32 Version: 1.00.0002 - GIGABYTE) Hidden
EZSetup B14.0424.1 (HKLM-x32\...\InstallShield_{9EAB60B6-70FE-4EC7-8DF4-54773E4EAC05}) (Version: 1.00.0000 - GIGABYTE)
EZSetup B14.0424.1 (x32 Version: 1.00.0000 - GIGABYTE) Hidden
Fast Boot (HKLM-x32\...\InstallShield_{FA8FB4F2-F524-48E1-A06C-45602FBF26CD}) (Version: 1.00.0000 - GIGABYTE)
Fast Boot (x32 Version: 1.00.0000 - GIGABYTE) Hidden
GameCtrl B14.0410.1 (HKLM-x32\...\InstallShield_{6BBE6CF2-84B2-4ECA-9ECA-C56925C1CCE2}) (Version: 1.00.0000 - GIGABYTE)
GameCtrl B14.0410.1 (x32 Version: 1.00.0000 - GIGABYTE) Hidden
Guild Wars 2 (HKLM-x32\...\Guild Wars 2) (Version:  - NCsoft Corporation, Ltd.)
Intel® Management Engine Components (HKLM-x32\...\{65153EA5-8B6E-43B6-857B-C6E4FC25798A}) (Version: 9.5.15.1730 - Intel Corporation)
Intel® Processor Graphics (HKLM-x32\...\{F0E3AD40-2BBD-4360-9C76-B9AC9A5886EA}) (Version: 10.18.10.3960 - Intel Corporation)
Intel® Rapid Storage Technology (HKLM\...\{409CB30E-E457-4008-9B1A-ED1B9EA21140}) (Version: 13.0.3.1001 - Intel Corporation)
Intel® Rapid Storage Technology (Version: 13.0.3.1001 - Intel Corporation) Hidden
Intel® USB 3.0 eXtensible Host Controller Driver (HKLM-x32\...\{240C3DDD-C5E9-4029-9DF7-95650D040CF2}) (Version: 3.0.0.16 - Intel Corporation)
Intel® Trusted Connect Service Client (Version: 1.31.8.1 - Intel Corporation) Hidden
Malwarebytes Anti-Malware version 2.0.4.1028 (HKLM-x32\...\Malwarebytes Anti-Malware_is1) (Version: 2.0.4.1028 - Malwarebytes Corporation)
Microsoft .NET Framework 4.5.2 (HKLM\...\{92FB6C44-E685-45AD-9B20-CADF4CABA132} - 1033) (Version: 4.5.51209 - Microsoft Corporation)
Microsoft .NET Framework 4.5.2 (Version: 4.5.51209 - Microsoft Corporation) Hidden
Microsoft Office 2007 Service Pack 3 (SP3) (HKLM-x32\...\{90120000-001B-0000-0000-0000000FF1CE}_WORD_{6E107EB7-8B55-48BF-ACCB-199F86A2CD93}) (Version:  - Microsoft)
Microsoft Office 2007 Service Pack 3 (SP3) (x32 Version:  - Microsoft) Hidden
Microsoft Office Office 64-bit Components 2007 (Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office Proof (English) 2007 (x32 Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office Proof (French) 2007 (x32 Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office Proof (Spanish) 2007 (x32 Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office Proofing (English) 2007 (x32 Version: 12.0.4518.1014 - Microsoft Corporation) Hidden
Microsoft Office Proofing Tools 2007 Service Pack 3 (SP3) (x32 Version:  - Microsoft) Hidden
Microsoft Office Shared 64-bit MUI (English) 2007 (Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office Shared 64-bit Setup Metadata MUI (English) 2007 (Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office Shared MUI (English) 2007 (x32 Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office Shared Setup Metadata MUI (English) 2007 (x32 Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office Word 2007 (HKLM-x32\...\WORD) (Version: 12.0.6612.1000 - Microsoft Corporation)
Microsoft Office Word 2007 (x32 Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office Word MUI (English) 2007 (x32 Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Security Client (Version: 4.7.0205.0 - Microsoft Corporation) Hidden
Microsoft Security Essentials (HKLM\...\Microsoft Security Client) (Version: 4.7.205.0 - Microsoft Corporation)
Microsoft Silverlight (HKLM\...\{89F4137D-6C26-4A84-BDB8-2E5A4BB71E00}) (Version: 5.1.30514.0 - Microsoft Corporation)
Microsoft Visual C++ 2010  x64 Redistributable - 10.0.40219 (HKLM\...\{1D8E6291-B0D5-35EC-8441-6616F567A0F7}) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.40219 (HKLM-x32\...\{F0C3E5D1-1ADE-321E-8167-68EF0DE699A5}) (Version: 10.0.40219 - Microsoft Corporation)
Mozilla Firefox 35.0.1 (x86 en-US) (HKLM-x32\...\Mozilla Firefox 35.0.1 (x86 en-US)) (Version: 35.0.1 - Mozilla)
Mumble 1.2.8 (HKLM-x32\...\{A9DBD31A-A09F-4C7E-86D1-3B21C59000D1}) (Version: 1.2.8 - Thorvald Natvig)
NETGEAR WNDA4100 Genie (HKLM-x32\...\InstallShield_{422FB885-2E3D-4F0C-8C47-BF4336B5318B}) (Version: 1.2.0.13 - NETGEAR)
NETGEAR WNDA4100 Genie (x32 Version: 1.2.0.13 - NETGEAR) Hidden
Nexus Mod Manager (HKLM\...\6af12c54-643b-4752-87d0-8335503010de_is1) (Version: 0.53.2 - Black Tree Gaming)
ON_OFF Charge 2 B14.0217.1 (HKLM-x32\...\InstallShield_{6B4ED6F7-BB88-4945-B0C6-01410E1BAC3A}) (Version: 1.00.0000 - GIGABYTE)
ON_OFF Charge 2 B14.0217.1 (x32 Version: 1.00.0000 - GIGABYTE) Hidden
Realtek Ethernet Controller Driver (HKLM-x32\...\{8833FFB6-5B0C-4764-81AA-06DFEED9A476}) (Version: 7.82.317.2014 - Realtek)
Realtek High Definition Audio Driver (HKLM-x32\...\{F132AF7F-7BCA-4EDE-8A7C-958108FE7DBC}) (Version: 6.0.1.7200 - Realtek Semiconductor Corp.)
SES Driver (HKLM\...\{D8CC254C-C671-4664-9A38-FA368D1E2C97}) (Version: 1.0.0 - Western Digital)
SIV (HKLM-x32\...\InstallShield_{AAA057C3-10DC-4EB9-A3D6-8208C1BB7411}) (Version: 1.00.0000 - GIGABYTE)
SIV (x32 Version: 1.00.0000 - GIGABYTE) Hidden
Smart Recovery 2 B14.0425.1  (x64) (HKLM-x32\...\{BC1FA5CF-A36F-4C61-9638-09D0B431B006}) (Version: 1.00.0001 - GIGABYTE)
Smart TimeLock B14.0416.2 (HKLM-x32\...\InstallShield_{5D93E30A-78A3-4890-962F-56B61A5873DD}) (Version: 1.00.0001 - GIGABYTE)
Smart TimeLock B14.0416.2 (x32 Version: 1.00.0001 - GIGABYTE) Hidden
Speccy (HKLM\...\Speccy) (Version: 1.28 - Piriform)
SpeedFan (remove only) (HKLM-x32\...\SpeedFan) (Version:  - )
The Elder Scrolls V Skyrim (HKLM-x32\...\{4FEF52F2-3C2C-4B80-9443-3D6A654328D0}_is1) (Version:  - Bethesda Softworks)
Update for 2007 Microsoft Office System (KB967642) (HKLM-x32\...\{90120000-001B-0000-0000-0000000FF1CE}_WORD_{C444285D-5E4F-48A4-91DD-47AAAA68E92D}) (Version:  - Microsoft)
Update for Microsoft Office 2007 Help for Common Features (KB963673) (HKLM-x32\...\{90120000-006E-0409-0000-0000000FF1CE}_WORD_{AB365889-0395-4FAD-B702-CA5985D53D42}) (Version:  - Microsoft)
Update for Microsoft Office 2007 suites (KB2767916) 32-Bit Edition (HKLM-x32\...\{90120000-001B-0000-0000-0000000FF1CE}_WORD_{E9A82945-BA29-4EE8-8F2A-2F49545E9CF2}) (Version:  - Microsoft)
Update for Microsoft Office Script Editor Help (KB963671) (HKLM-x32\...\{90120000-006E-0409-0000-0000000FF1CE}_WORD_{CD11C6A2-FFC6-4271-8EAB-79C3582F505C}) (Version:  - Microsoft)
Update for Microsoft Office Word 2007 Help (KB963665) (HKLM-x32\...\{90120000-001B-0409-0000-0000000FF1CE}_WORD_{80E762AA-C921-4839-9D7D-DB62A72C0726}) (Version:  - Microsoft)
VLC media player (HKLM-x32\...\VLC media player) (Version: 2.1.5 - VideoLAN)
Windows Driver Package - Western Digital Technologies (WDC_SAM) WDC_SAM  (01/19/2011 1.0.0009.0) (HKLM\...\4CA7CFBB29889F25ACB3DF6E3A42BAE29EB43B20) (Version: 01/19/2011 1.0.0009.0 - Western Digital Technologies)

========================= Devices: ================================


========================= Memory info: ===================================

Percentage of memory in use: 28%
Total physical RAM: 7132.15 MB
Available physical RAM: 5088.23 MB
Total Pagefile: 14262.48 MB
Available Pagefile: 12028.85 MB
Total Virtual: 4095.88 MB
Available Virtual: 3978.39 MB

========================= Partitions: =====================================

1 Drive c: () (Fixed) (Total:111.69 GB) (Free:40.35 GB) NTFS
3 Drive e: (Storage) (Fixed) (Total:916.86 GB) (Free:913.07 GB) NTFS
5 Drive h: () (Removable) (Total:14.91 GB) (Free:14.82 GB) NTFS

========================= Users: ========================================

User accounts for \\PORTAL2015

Administrator            Guest                    Lissy Chan               


**** End of log ****
 



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#2 hamluis

hamluis

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Posted 13 February 2015 - 02:11 PM

Error: (02/12/2015 02:44:06 PM) (Source: Disk) (User: )
Description: The device, \Device\Harddisk1\DR1, has a bad block.

Error: (02/12/2015 02:44:02 PM) (Source: Disk) (User: )
Description: The device, \Device\Harddisk1\DR1, has a bad block.

Error: (02/12/2015 02:43:57 PM) (Source: Disk) (User: )
Description: The device, \Device\Harddisk1\DR1, has a bad block.

 

First thing I would do is...disconnect then reconnect both cables to the hard drive.

 

Then...I would run the chkdsk /r command.

 

Then...I would run the following hard drive diagnostic.

 

Guide, SeaTools For DOS - http://www.seagate.com/support/seatools/SeaToolsDOSguide.pdf

 

SeaTools for DOS Download - http://www.seagate.com/support/internal-hard-drives/consumer-electronics/ld25-series/seatools-dos-master/

 

Louis


Edited by hamluis, 17 February 2015 - 11:21 AM.


#3 thepar

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Posted 17 February 2015 - 03:23 AM

(I made this account just to answer this but didn't realize you're still on Win7.)

 

I had this issue in Windows 8.1 and had to disable "Fast Startup" (which includes hibernation.)

If it is a new build and related to your hardware (I'm also on Gigabyte. A Z97X-UD5H.) then maybe disable hibernation. Win7 doesn't seem to have Fast Book like 8/8.1 has, but they could be similar enough that disabling any related feature could help. I wouldn't overthink it as some serious fault just yet.

Notable information:

http://www.tomshardware.com/reviews/pc-repair-upgrade-maintenance-testing,3629-9.html



#4 dc3

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Posted 17 February 2015 - 11:11 AM

Error: (02/12/2015 02:44:06 PM) (Source: Disk) (User: )
Description: The device, \Device\Harddisk1\DR1, has a bad block.

Error: (02/12/2015 02:44:02 PM) (Source: Disk) (User: )
Description: The device, \Device\Harddisk1\DR1, has a bad block.

Error: (02/12/2015 02:43:57 PM) (Source: Disk) (User: )
Description: The device, \Device\Harddisk1\DR1, has a bad block.

The operating system is installed on Disk 0.  Disk 1 does definitely has problems as indicated by the S.M.A.R.T. attribute warning.  The Disk 1 has a high number in the Current Pending Sector Count.  But these aren't reflected in the Uncorrectable Sector Count.  I would be inclined to run chkdsk /r on Disk 1.  You can look in Disk Management to see what drive letter is assigned to Disk 1.  Hypothetically, if Disk 1 is your D: drive you will want to enter chkdsk D: /r in the command prompt to run the scan on that specific drive.


Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 





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