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Need help, black screen with cursor after login...


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5 replies to this topic

#1 mjhair1229

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Posted 12 February 2015 - 01:33 PM

I'm in desperate need for help. I have tried everything I know of and still can't seem to get anywhere. I have an Hp envy dv6 running 8.1 x64. It boots fine to the login screen. After I login the screen goes black with the cursor only visible. I can access task manager through ctrl+alt+del so I was able to pull up Msconfig and reboot into safe mode with networking. During the first session of safe mode I ran malwayrebytes through hirens boot disk on a flash drive. It showed several adware nothing else. I ran ccleaner and cleaned those issues after a reboot back into safe mode. After a third reboot into normal mode I still get the same black screen. So I rebooted back into safe mode with networking but now it won't let me connect to anything. I tried to do a system restore before all of this and kept getting errors. So I searched for a problem similar to what I have going on and found a couple posts to follow what they did. Nothing has worked. Even tried accessing system restore in the advanced repair boot and still nothing. I ran Farbar so I have the log file for it if anyone is able to help. Thanks in advance!

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#2 mikey11

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Posted 12 February 2015 - 02:01 PM

boot with UBCD, use the registry restore wizard to restore your registry back a week or two,

 

if that does not work, you can perform an entire system restore from the command prompt



#3 dc3

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Posted 12 February 2015 - 03:19 PM

You can not post the Far Bar log in the Windows forums, this would have to either be posted in the Am I Infected forum or the Malware Removal logs forum.

 

 

Unfortunately I'm doing a repair on my main computer and do not have access to my tutorials, so please follow the instructions here.


Edited by dc3, 12 February 2015 - 03:29 PM.

Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#4 mjhair1229

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Posted 12 February 2015 - 05:48 PM

Thanks, I moved this to the am I infected forum. I'll try both when I get home.

#5 dc3

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Posted 12 February 2015 - 05:58 PM

I apologize, it has been a long day and made an error in my last post.  The Far Bar would have to be posted in the Virus, Trojan, Spyware, and Malware Removal Logs forum.  But since you have already posted in the Am I Infected forum it will probably be moved to the proper forum by a Moderator.


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#6 Orange Blossom

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Posted 12 February 2015 - 09:47 PM

Hello,

 

Since you have posted a topic in the Log forum here: http://www.bleepingcomputer.com/forums/t/566871/black-screen-with-cursor-after-login-help/ I have deleted the duplicate topic you made in the AII forum to avoid confusion.  Please post the FRST log in a reply to the topic you created in the log forum as the helpers will need to see it.

Now that you have posted a log, you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a MRT Team member, nor should you ask for help elsewhere. Doing so can result in system changes which may not show in the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the MRT Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the MRT Team members are EXTREMELY busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the MRT Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another MRT Team member is already assisting you and not open the thread to respond.

Please be patient. It may take several days to get a response but your log will be reviewed and answered as soon as possibleI advise checking your topic once a day for responses as the e-mail notification system is unreliable.

If HelpBot replies to your topic, PLEASE follow Step One so it will report your topic to the team members.

To avoid confusion, I am closing this topic.  Good luck with your log.

Orange Blossom :cherry:


Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

Orange Blossom

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