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7 replies to this topic

#1 trevorcork

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Posted 12 February 2015 - 04:26 AM

my friend downloaded windows updates and niow when you log in to windows screen is black,cant do system restore,what should i do?



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#2 TsVk!

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Posted 12 February 2015 - 04:33 AM

Boot from an install disk and use the repair option in the lower right hand corner, run system restore from there.

 

here's a tutorial (option 2)



#3 fredmerv12

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Posted 12 February 2015 - 07:42 AM

Please post the below details.

 

Operating system :

 

Make and model:

 

If any antivirus installed which one :

 

Do you have working cursor along with the black screen



#4 trevorcork

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Posted 12 February 2015 - 10:48 AM

windows 7 home premium 64bit, mcafee installed,no working cursor, cant dio sys restore get error 0x8007002



#5 fredmerv12

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Posted 12 February 2015 - 11:41 AM

Have you tried booting the system into safe mode . If no then boot into safe mode and do clean boot. 

 

How to boot into safe mode and perform a clean boot is mentioned in the below links. Then restart normally and check. 

 

http://www.bleepingcomputer.com/tutorials/how-to-start-windows-in-safe-mode/ ( Please use advanced boot menu method) very important.

 

http://support.microsoft.com/kb/929135?wa=wsignin1.0 ( How to perform a clean boot)

 

If still are unable to get into normal mode , boot back into safe mode and try system restore from safe mode.

 

Report back with details. 



#6 TsVk!

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Posted 12 February 2015 - 03:43 PM

Seems that it is a duzey of a problem. I have read MS certified techs recommending a clean install for this issue, though things may have changed since that was written.

 

Boot from the install disk and run

 

sfc /scannow

 

from the command prompt in the repair section. It may take some time to complete.


Edited by TsVk!, 12 February 2015 - 03:54 PM.


#7 trevorcork

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Posted 12 February 2015 - 04:36 PM

yes i had to do a factory reset,but what would of caused this?



#8 TsVk!

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Posted 12 February 2015 - 04:53 PM

The error itself is that "the system cannot find the path specified". There's at least 5 things off the top of my head that I can think of that might cause this, and someone more knowledgeable than me could probably think of another 5. It's an uncommon error when associated with system restore. Normally the corruption from the particular update which causes the issue stays within the update service itself rather than completely killing Explorer and system tools also.

 

I don't think it's anything you did, just one of those things.






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