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Router redirect virus?


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#1 doramukenji

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Posted 11 February 2015 - 12:40 AM

Whenever I attempt to go to certain websites (google, tumblr, etc) on both my computer and mobile devices I keep getting redirected to a fake flash player update page. I've tried scanning my computer for anything and none of the programs I've tried using detected anything suspicious (I did have something called sp.exe(?) running in task manager)..The only programs I can recall installing before any of this happened were VLC and gifcam (also used clipconverter for youtube videos at the time). I've tried resetting my router settings to default and the websites I had problems accessing were working for about 15-20 minutes only to be redirected again or just not work at all (the router I have now is pretty new, so I'm not really used to working around it/not sure of what to look for if it is the problem)....Sorry if this is pretty long but any help would be appreciated :)

 

link to screenshot of what it looks like: http://i58.tinypic.com/2lvb9ud.png

link shows what tumblr looks like when I try to access it now: http://i60.tinypic.com/213ewlc.png

 

(also adding that I'm new here so I'm sorry if I make any mistakes/not specify anything needed)


Edited by doramukenji, 11 February 2015 - 12:44 AM.


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#2 Broni

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Posted 11 February 2015 - 09:28 PM

Welcome aboard p22002758.gif

 

p22002970.gif Download Security Check from here or here and save it to your Desktop.

  • Double-click SecurityCheck.exe
  • Follow the onscreen instructions inside of the black box.
  • A Notepad document should open automatically called checkup.txt; please post the contents of that document.

NOTE 1. If one of your security applications (e.g., third-party firewall) requests permission to allow DIG.EXE access the Internet, allow it to do so.
NOTE 2. SecurityCheck may produce some false warning(s), so leave the results reading to me.
NOTE 3. If you receive UNSUPPORTED OPERATING SYSTEM! ABORTED! message restart computer and Security Check should run

p22002970.gif Please download Farbar Service Scanner (FSS) and run it on the computer with the issue.
  • Make sure the following options are checked:
    • Internet Services
    • Windows Firewall
    • System Restore
    • Security Center/Action Center
    • Windows Update
    • Windows Defender
    • Other Services
  • Press "Scan".
  • It will create a log (FSS.txt) in the same directory the tool is run.
  • Please copy and paste the log to your reply.


p22002970.gif Please download MiniToolBox and run it.

Checkmark following boxes:
  • Report IE Proxy Settings
  • Report FF Proxy Settings
  • List content of Hosts
  • List IP configuration
  • List Winsock Entries
  • List last 10 Event Viewer log
  • List Installed Programs
  • List Devices (do NOT change any settings here)
  • List Users, Partitions and Memory size
  • List Restore Points

Click Go and post the result.

p22002970.gif Please download Malwarebytes Anti-Malware (MBAM) to your desktop.
NOTE. If you already have MBAM 2.0 installed scroll down.

  • Double-click mb3-setup-1878.1878-3.5.1.2522.exe and follow the prompts to install the program.
  • At the end, be sure a checkmark is placed next to the following:

    • Launch Malwarebytes Anti-Malware
    • A 14 day trial of the Premium features is pre-selected. You may deselect this if you wish, and it will not diminish the scanning and removal capabilities of the program.

  • Click Finish.
  • On the Dashboard, click the 'Update Now >>' link
  • After the update completes, click the 'Scan Now >>' button.
  • Or, on the Dashboard, click the Scan Now >> button.
  • If an update is available, click the Update Now button.
  • A Threat Scan will begin.
  • When the scan is complete, if there have been detections, click Apply Actions to allow MBAM to clean what was detected.
  • In most cases, a restart will be required.
  • Wait for the prompt to restart the computer to appear, then click on Yes.



If you already have MBAM 2.0 installed:

  • On the Dashboard, click the 'Update Now >>' link
  • After the update completes, click the 'Scan Now >>' button.
  • Or, on the Dashboard, click the Scan Now >> button.
  • If an update is available, click the Update Now button.
  • A Threat Scan will begin.
  • When the scan is complete, if there have been detections, click Apply Actions to allow MBAM to clean what was detected.
  • In most cases, a restart will be required.
  • Wait for the prompt to restart the computer to appear, then click on Yes.


How to get logs:
(Export log to save as txt)


  • After the restart once you are back at your desktop, open MBAM once more.
  • Click on the History tab > Application Logs.
  • Double click on the Scan Log which shows the Date and time of the scan just performed.
  • Click 'Export'.
  • Click 'Text file (*.txt)'
  • In the Save File dialog box which appears, click on Desktop.
  • In the File name: box type a name for your scan log.
  • A message box named 'File Saved' should appear stating "Your file has been successfully exported".
  • Click Ok
  • Attach that saved log to your next reply.



(Copy to clipboard for pasting into forum replies or tickets)

  • After the restart once you are back at your desktop, open MBAM once more.
  • Click on the History tab > Application Logs.
  • Double click on the Scan Log which shows the Date and time of the scan just performed.
  • Click 'Copy to Clipboard'
  • Paste the contents of the clipboard into your reply.


p22002970.gifDownload 51a5f31352b88-icon_MBAR.pngMalwarebytes Anti-Rootkit (MBAR) to your desktop.
  • Warning! Malwarebytes Anti-Rootkit needs to be run from an account with administrator rights.
  • Double click on downloaded file. OK self extracting prompt.
  • MBAR will start. Click "Next" to continue.
  • Click in the following screen "Update" to obtain the latest malware definitions.
  • Once the update is complete select "Next" and click "Scan".
  • When the scan is finished and no malware has been found select "Exit".
  • If malware was detected, make sure to check all the items and click "Cleanup". Reboot your computer.
  • Open the MBAR folder located on your Desktop and paste the content of the following files in your next reply:
  • "mbar-log-{date} (xx-xx-xx).txt"
  • "system-log.txt"


NOTE. If you see This version requires you to completely exit the Anti Malware application message right click on the Malwarebytes Anti-Malware icon in the system tray and click on Exit.

p22002970.gif Please download Rkill (courtesy of BleepingComputer.com) to your desktop.
There are 2 different versions. If one of them won't run then download and try to run the other one.
You only need to get one of these to run, not all of them. You may get warnings from your antivirus about this tool, ignore them or shutdown your antivirus.

rKill.exe: http://www.bleepingcomputer.com/download/rkill/dl/10/
iExplore.exe (renamed rKill.exe): http://www.bleepingcomputer.com/download/rkill/dl/11/

  • Double-click on the Rkill desktop icon to run the tool.
  • If using Windows Vista, 7 or 8 right-click on it and choose Run As Administrator.
  • A black DOS box will briefly flash and then disappear. This is normal and indicates the tool ran successfully.
  • If not, delete the file, then download and use the one provided in Link 2.
  • Do not reboot until instructed.
  • If the tool does not run from any of the links provided, please let me know.


If normal mode still doesn't work, run the tool from safe mode.

When the scan is done Notepad will open with rKill log.
Post it in your next reply.

NOTE. rKill.txt log will also be present on your desktop.

NOTE Do NOT wrap your logs in "quote" or "code" brackets.
Do NOT use spoilers.
Do NOT edit your reply to post additional logs. Create new reply. I'll not get any email notifications about edits so I won't know you posted something new.


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#3 doramukenji

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Posted 12 February 2015 - 02:42 AM

Hello, sorry if I'm replying late. I did a scan this morning with the avast network threats scanner (did not have avast or any other av installed strangely) and said that I needed to disable 'remote management access' but couldn't find any settings for that when I tried configuring my router settings (also something about anonymous filtering but doesn't have that option either) I've found out that my type of router can get something called a 'moon' worm (not sure if it's actually that or something else since I couldn't find my model listed) and the only way I've heard to get rid of it is to disable the remote management access but I'm not sure if that'll actually get rid of it (also someone said something about resetting the router to default). I did change the local management access to HTTPS and disabled the automatic firmware update option if that'd help the least bit. I did get google to start working again surprisingly but it would load slow and would either say 'untitled' or about:blank and would act funky sometimes while loading. I did do multiple scans using avast, malwarebytes, adwcleaner and hitman pro and avast found Win32.Dropper-gen [Drp] from something I downloaded months ago but I tried removing as many traces of it as possible that I could find (also shredding any files I found later, also one of the other programs did find something but I forgot what it was but it was quarantined/moved to chest the first night of this happening). I also did a scan with tdsskiller and it didn't find anything. I did do a dns flush which worked for about 5 minutes and shredded free space on my c drive.

 

I found 2 startup tasks that I disabled from the infected file(s): ({74EE8721-3E7E-4462-AC11-88B59562F2DE} Microsoft Corporation C:\Windows\system32\pcalua.exe -a "C:\Program Files\Adobe Photoshop CS4 ME\Start.exe" -d "C:\Program Files\Adobe Photoshop CS4 ME" and {DCA3F45C-D7CA-418C-A8C0-53E998B47679} Microsoft Corporation C:\Windows\system32\pcalua.exe -a "C:\Users\Ling\Desktop\Adobe Photoshop CS 8 Full Version\setup.exe" -d "C:\Users\Ling\Desktop\Adobe Photoshop CS 8 Full Version") I'm not sure if I should delete them or just keep them disabled if they'd cause any more issues, I just disabled them because I wasn't sure if they're bad or not.

 

I decided to switch back to my old router temporarily if this issue doesn't get resolved but I can set my newer ones back up to do the scans you asked me to tomorrow since it's late. Thanks in advance :)


Edited by doramukenji, 12 February 2015 - 02:48 AM.





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