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Random spike in CPU, lock ups for 10-20 seconds


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14 replies to this topic

#1 Dealt

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Posted 10 February 2015 - 10:18 PM

My computer will randomly lock up when playing games, I see the CPU will spike to 50-70%. This came out of nowhere, so I am not sure if I picked up a virus. I attached my FRST log.

 

Can someone help? My Laptop is not very hot.

Attached Files


Edited by Dealt, 11 February 2015 - 09:04 PM.


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#2 Dealt

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Posted 10 February 2015 - 10:28 PM

My disk % is near 100%.



#3 Dealt

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Posted 12 February 2015 - 11:37 PM

After some more research it seems like my wifi is spiking a lot, to 7-10 mpbs receiving, then my games lock up along with my connection, but I never lose connection. I definitely have something going on that isn't right.



#4 HelpBot

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Posted 15 February 2015 - 10:20 PM

Hello and welcome to Bleeping Computer!

I am HelpBot: an automated program designed to help the Bleeping Computer Staff better assist you! This message contains very important information, so please read through all of it before doing anything.

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#5 Dealt

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Posted 15 February 2015 - 11:52 PM

My laptop will simply stop operating every 2-5 minutes now, for 30-60 seconds. Whenever I am playing a game, browsing the web, or doing ANYTHING at all on my laptop, it will lock up as if the internet has disconnected. My internet does not actually disconnect, other people in my wireless connection are not having issues. The laptop is simply unusable at this point, I cannot do anything now without it locking up. After it locks up for 30-60 seconds, it will start working again as if there is nothing wrong at all. I am sure that I have obtained a virus from a website or uTorrent (I am going to delete uTorrent and never use it again).

 

I am to the point now where I am going to send my laptop somewhere to be reformatted. I figure that starting over is a lot better than not being able to use it. I bought this laptop from CyberPowerPC in December of 2012. I have a Windows 8 key, but I do not have the CD or any of my driver CD's (sound, video, network card, etc). It is a very powerful gaming laptop and it cost me a lot when I bought it. I have attached my FRST logs.

 

I do see spiking in CPU usage, along with Wifi and sometimes disk usage when it locks up. I do not know what the problem is.

 

I have run Malwarebytes Anti Malware and it found about 45 programs to quarantine/delete. I deleted them, but it has not helped at all.

 

Please help! Thank you.

Attached Files



#6 The Pugilist

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Posted 18 February 2015 - 08:14 AM

Hello Dealt,

 

My name is Dave and I'll be helping you through your issues here.  Please allow me some time to review all of the materials that you have provided. 

 

In the mean time, please refrain from  making additional changes to your computer as this can make it very difficult for me to assist you.

 

I'll post back here as soon as I have some instructions for you!


//Dave

#7 Dealt

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Posted 18 February 2015 - 02:44 PM

Dave,

 

I took it upon myself yesterday to reformat my laptop. It is now up and running and I am in the process of updating drivers and testing the performance of the laptop. Last night I tested it on a game, but I was still having problems with packet loss and locking up. It was less frequent and it was only happening on the game.

 

Is this a troubleshooting problem you can help me with or will I have to go to the manufacturer of the laptop or company that has developed the game?



#8 The Pugilist

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Posted 20 February 2015 - 12:59 AM

I took it upon myself yesterday to reformat my laptop.

That's one way to get rid of malware. :)

 

[...]but I was still having problems with packet loss and locking up. It was less frequent and it was only happening on the game.

If you have reformatted the computer, that pretty well rules out the possibility of malware.  On top of that, packet loss is not something you would necessarily see from a malware infection anyhow.  If these things are happening only when using a game, I might suggest a few things:

  • Making sure your graphics drivers are up to date
  • Adjusting the game's quality settings to see if that has an effect on the problem.
  • Testing with a wired connection (if possible) instead of a wireless connection.

 

These things might help you determine the root cause of your issues.  If the issue is the game's quality settings, it may be a matter of not having enough processing power to run the game at those settings.  If the problem is helped by switching connection type, you could assume that you need to adjust your wireless setup to provide better signal coverage.

 

 

Is this a troubleshooting problem you can help me with or will I have to go to the manufacturer of the laptop or company that has developed the game?

I can help you puzzle through the issue based on its symptoms.  Being that I am not physically present, it makes the matter of hardware diagnostics more difficult, but I can still give you my opinion on what the issue might be and help point you in the right direction. 

 

Sending the laptop to the manufacturer should be a last resort, but if it is under warranty, it is good to know that that is an option (if it comes down to it).


//Dave

#9 Dealt

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Posted 21 February 2015 - 08:08 PM

Dave, I tested with the wired connection and had no issues at all. this means that my network card is fault, or my wireless settings are messed up.

 

I downloaded the latest drivers for my card and it has not helped. Any suggestions on changing network settings? How difficult would it be to change my network card in my laptop?



#10 The Pugilist

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Posted 23 February 2015 - 10:23 AM

I tested with the wired connection and had no issues at all. this means that my network card is fault, or my wireless settings are messed up.

 

The only thing this tells us for sure is that the problem is somehow dependent on your method of connection.

 

With wireless networking there are a long list of variables that can contribute to networking issues.  While it is possible that your wireless card is at fault, there are some other (more likely) culprits that should be explored first.

 

In further diagnosing your problem there are a few things I'd like to know:

  • How far is your laptop away from your wireless router?
  • Does the behavior change if you move closer to the router?
  • Are there many other wireless networks in the area?
  • What is the make/model of your wireless router?

//Dave

#11 Dealt

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Posted 23 February 2015 - 11:00 AM

Dave,

 

I called my wireless provider and they had to do some updates to our modem and router. Once they did these updates it seems that the problem has been fixed. It has been a couple of years since any updates have been done.



#12 The Pugilist

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Posted 23 February 2015 - 11:04 AM

Excellent, I'm glad things are sorted out.  It is not uncommon with old hardware (or software) to have the types of problems you were having.

 

At this time, do you have any more issues to discuss or should we close this one out?


//Dave

#13 Dealt

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Posted 23 February 2015 - 03:44 PM

Dave,

 

You can close this topic. Thank you for your help.



#14 The Pugilist

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Posted 23 February 2015 - 03:46 PM

You're most welcome!


//Dave

#15 schrauber

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Posted 24 February 2015 - 11:24 AM

It appears that this issue is resolved, therefore I am closing the topic. If that is not the case and you need or wish to continue with this topic, please send me or any Moderator a Personal Message (PM) that you would like this topic re-opened.
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