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Cannot connect to internet as it appears windows did an update, had virus yr ago


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3 replies to this topic

#1 chucksno

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Posted 10 February 2015 - 07:25 PM

Last year I fought a virus disguised as windows security and got things back up and running.  It appears when I rebooted my computer recently windows did an automatic update.  I now cannot connect to the internet (wired).  My house network is working as well as other computers are connecting fine.  Could this be firewall?  I am running Norton and I believe I have windows firewall turned off?  thanks!



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#2 nasdaq

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Posted 15 February 2015 - 10:24 AM

Hello, Welcome to BleepingComputer.
I'm nasdaq and will be helping you.

If you can please print this topic it will make it easier for you to follow the instructions and complete all of the necessary steps in the order listed.
===

Using safe mode with Internet connectivity or an other good computer download this file and run it from the Desktop of the compromised computer.


Download the version of this tool for your operating system.
Farbar Recovery Scan Tool (64 bit)
Farbar Recovery Scan Tool (32 bit)
and save it to a folder on your computer's Desktop.
Double-click to run it. When the tool opens click Yes to disclaimer.
Press Scan button.
It will make a log (FRST.txt) in the same directory the tool is run. Please copy and paste it to your reply.
The first time the tool is run, it makes also another log (Addition.txt). Please attach it to your reply.
===

Please paste the logs in your next reply DO NOT ATTACH THEM unless specified.
To attach a file select the "More Reply Option" and follow the instructions.

Wait for further instructions.

#3 chucksno

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Posted 15 February 2015 - 08:52 PM

Hi Thanks for the reply, for now the computer is back up and running so I will continue as I am at this point.  But again thank you for responding!  I visited Montreal last summer it was great...saw many cool things



#4 nasdaq

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Posted 16 February 2015 - 08:45 AM

It appears that this issue is resolved, therefore I am closing the topic. If that is not the case and you need or wish to continue with this topic, please send me or any Moderator a Personal Message (PM) that you would like this topic re-opened.




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