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Am I infected?

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#1 dyoung009


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Posted 10 February 2015 - 10:45 AM

Hi everyone, new guy here,


I've been searching through the forums lately in an attempt to find a solution to my problem, but nothing has come up. I'm running Norton 360 and a daily intrusion alert comes up during web browsing in IE stating "suspicious.cloud.7.ep." The file details reports the following: "c:\windows\syswow64\colormedia.dll",requiring a system restart. Not sure if this is related, but I am also getting an "unauthorized access blocked" from c:\windows\system32\conhost.exe. Are these serious threats or just false-positives from Norton?


(EDITED) I'm running Windows 7 (64), and some of the steps I have tried to correct this is scans by Norton, MBAM, and MBAR. Some threats did come up for the former two, however, the problem still persists. Also, just to add a side note, my computer is acting relatively stable.


Thanks ahead of time to anyone who can help.

Edited by dyoung009, 10 February 2015 - 10:56 AM.

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#2 boopme


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Posted 10 February 2015 - 11:08 AM

Hello dyoung, Suspicious.Cloud.7.EP is a kernel-mode rootkit. These need to be prioperly removed.

Please follow this Preparation Guide and post in a new topic.
Let me know if all went well.

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#3 dyoung009

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Posted 10 February 2015 - 11:10 AM

Will do. Thanks again.

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