ok. We will get two downloads to use as a start anyway, Adwcleaner and JRT.exe. Both of these target adware.
1) Please download adwcleaner and save to your desktop.
Right-click on adwcleaner.exe and select Run as Administrator to launch the application.
Now click on the Scan tab >> once the scan is complete click on the Clean tab and follow the prompts.
Allow the system to reboot. You will then be presented with the report at restart. Copy & Paste this report on your next reply.
Note: The log can also be located in your root drive, C:>AdwCleaner >AdwCleaner[S0].txt
2) Please download Junkware Removal Tool to your desktop.
Shutdown your antivirus to avoid any conflicts.
Double click the icon or Right click for Vista/W7,8 and select Run as administrator
The tool will open and start scanning.
Please be patient as this can take a while to complete.
On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
Post the contents of JRT.txt into your next message