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Acer portal


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#1 Jeff0253

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Posted 09 February 2015 - 12:46 PM

Hi All--

 

The cursor has disappeared from my kid's acer laptop.  When I tried doing task manager, I got an error message saying "Acer Portal Crashed." Any help?  If this is not the right section of the forum to ask, let me know and I will repost my query.

 

Thanks,

 

Jeff



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#2 Aura

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Posted 09 February 2015 - 01:46 PM

Hi Jeff :)

If you restart the laptop, is the cursor coming back? Also, Acer Portal is an Acer OEM software that comes with their prebuilt laptops and desktops, it's not needed to have it installed on your system. You can uninstall it normally if you want, it won't affect anything.

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#3 Jeff0253

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Posted 09 February 2015 - 01:53 PM

Hi Aura--

 

We tried a hard shutdown and restart--the cursor didn't come back.  I'll try it again though and come back to report.  Once I get the cursor back, I will uninstall Acer Portal as you suggest.

 

Thanks so much for helping! :-)



#4 Aura

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Posted 09 February 2015 - 01:55 PM

How do you navigate around without a cursor now?

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#5 Jeff0253

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Posted 09 February 2015 - 02:19 PM

Well, I was navigating with the tab key, the arrows, and the enter key.  I got it to do a shutdown and restart, and it stopped to do a rather lengthy windows update.  Still no cursor when I was all signed in and back to the desktop.  However, I tried hooking a regular USB mouse up and voila!  There was the cursor.  But when I unplug the mouse, the cursor disappears again.  Weird, huh?

 

Anyway, we can now navigate--if you have any advice on how to bring back the cursor when we're only using the touchpad, that would be great.

 

Thanks again,

 

Jeff



#6 Aura

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Posted 09 February 2015 - 02:24 PM

If you boot in Safe Mode (with Networking or without, doesn't matter), does the cursor shows up?

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#7 Jeff0253

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Posted 09 February 2015 - 02:28 PM

Uh-oh, we've reached the limit of my very limited computer skills.  How do I boot in safe mode?



#8 Aura

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Posted 09 February 2015 - 02:30 PM

Here's instructions on how to boot in Safe Mode under Windows 8/8.1:

http://www.bleepingcomputer.com/tutorials/how-to-start-windows-in-safe-mode/#windows8

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#9 Jeff0253

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Posted 09 February 2015 - 02:38 PM

Ok, I have to go out for a couple of hours.  But I will try it asap when I get back and report back here.  Thanks again Aura!


Edited by Jeff0253, 09 February 2015 - 02:38 PM.


#10 Aura

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Posted 09 February 2015 - 09:18 PM

No problem Jeff, keep me updated :)

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