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Desktop wiped clean - windows 7


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#1 samuels2

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Posted 09 February 2015 - 10:37 AM

Hello,

 

Booted up my computer this morning and signed in. Most of my icons have been erased and my desktop background is black. When I located outlook on my c drive and open it, it asks me to go through the set up process again. Is there a way to recover my desktop? Is this a virus. I ran a scan and nothing came up.

 

Thank you


Edited by hamluis, 10 February 2015 - 04:45 PM.
Moved from Win 7 to Am I Infected - Hamluis.


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#2 RolandJS

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Posted 09 February 2015 - 10:59 AM

What was running on the computer prior to being shut down yesterday?  Any 3rd party programs recently added?  If you're familiar with explorer.exe operations, you can tree-climb to user, your account, desktop -- and see if the icons are still listed in that directory.  Soon, regular BC techs will appear, follow their advice, you can't go wrong.


"Take care of thy backups and thy restores shall take care of thee."  -- Ben Franklin revisited.

http://collegecafe.fr.yuku.com/forums/45/Computer-Technologies/

Backup, backup, backup! -- Lady Fitzgerald (w7forums)

Clone or Image often! Backup... -- RockE (WSL)


#3 samuels2

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Posted 09 February 2015 - 11:10 AM

Quickbooks version 15.0 was installed a week ago. Have not noticed any problems prior to this.



#4 s1lents0ul

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Posted 09 February 2015 - 12:10 PM

Have you verified you are logged on to your User Account. You can check by clicking on the START button in the bottom left corner. In the start menu your name should appear at the top right side.

 

Another way to check who you are logged in as, is to Click on start and type "CMD" without the quotation marks. A black window will open that you can type in, all you need to do is type the command "WHOAMI" without the quotes and it will tell you who you are signed in as. Another command you could type into that black window is "NET USERS". This will list all user account on the machine, and you can see if there are any TEMP accounts.

 

Also, you said your screen was a black background, does it happen to say safe "SAFEMODE" in any or all of the 4 corners of your screen?


Edited by s1lents0ul, 09 February 2015 - 12:10 PM.

==]--s1lents0ul-->

#5 samuels2

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Posted 09 February 2015 - 02:10 PM

Thanks. I went through each step and confirmed it is me signed in as the user.

 

It is NOT in safemode. I actually restarted it again and the screen now has a generic blue design background.



#6 RolandJS

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Posted 09 February 2015 - 10:56 PM

Are your desktop icons still visible in explorer's user [your account] desktop folder?  Also, you can download, install and run Tweaking.com's Windows Repair (All in One), accept defaults, add checks for #s 26 & 27.  That program saved me a number of times.


"Take care of thy backups and thy restores shall take care of thee."  -- Ben Franklin revisited.

http://collegecafe.fr.yuku.com/forums/45/Computer-Technologies/

Backup, backup, backup! -- Lady Fitzgerald (w7forums)

Clone or Image often! Backup... -- RockE (WSL)





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