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Bitdefender AV Free Ed


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#1 peterlonz

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Posted 09 February 2015 - 02:29 AM

Hello,

The only indication I have that this program is running is the icon becomes visible when I click on "Show Hidden Icons".

It seems to start when I switch on my PC, judging by the presence of this icon.

But this confuses me:

1) Task manager does not show the Bitdefender as running.

2) I have installed "What's In Startup" & Bitdefender is not in the startup list.

Worse I have no idea how to access Bitdefender options/settings that might allow me to ensure it is set to startup when the PC is switched on.

My system is: Win7(64)

Greatly appreciate any help,

Thanks



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#2 Condobloke

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Posted 09 February 2015 - 02:56 AM

G'day,.....i have no experience with this product, so I am probably groping in the dark as much as you are.....however....click on the Start button...All programs....and locate bit defender there......OR....Start button, and type in the search box...BitDefender......

 

 

 

 

 

 

 

 

 

 

 

edit : Spelling


Edited by Condobloke, 09 February 2015 - 03:06 AM.

Condobloke ...Outback Australian  

 

fed up with Windows antics...??....LINUX IS THE ANSWER....I USE LINUX MINT 18.3  EXCLUSIVELY.

 

Microsoft gives you Windows, Linux gives you the whole house...

It has been said that time heals all wounds. I don't agree. The wounds remain. Time - the mind, protecting its sanity - covers them with some scar tissue and the pain lessens, but it is never gone. Rose Kennedy

#3 Aura

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Posted 09 February 2015 - 06:38 AM

Hi peterlonz :)

Let's see if you have Bitdefender installed, or at least detected on your system.

P32ZMcU.pngSecurityCheck
  • Download SecurityCheck and move the executable to your Desktop;
  • Execute SecurityCheck, press on a key and let the scan run;
    KQuxDxN.png
  • Once the scan is complete, a log will open. Please copy/paste the content of the output log in your next reply;

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#4 quietman7

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Posted 09 February 2015 - 07:38 AM

Have you tried reinstalling Bitdefender? Sometimes doing that will resolve the issues you describe.
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#5 peterlonz

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Posted 09 February 2015 - 07:55 AM

I have not yet attempted a Bitdefender reinstall.

Security Check log as requested:

(Note my C drive is SSD)

 

  Results of screen317's Security Check version 0.99.96  

 Windows 7 Service Pack 1 x64 (UAC is enabled)  
 Internet Explorer 11  
``````````````Antivirus/Firewall Check:`````````````` 
 Windows Firewall Enabled!  
Bitdefender Antivirus Free Edition   
 Antivirus up to date!   
`````````Anti-malware/Other Utilities Check:````````` 
 Java version 32-bit out of Date! 
  Java 64-bit 8 Update 31  
 Adobe Flash Player 16.0.0.235  
 Google Chrome (40.0.2214.111) 
 Google Chrome (40.0.2214.94) 
````````Process Check: objlist.exe by Laurent````````  
 Bitdefender Antivirus Free Edition gzserv.exe  
 Bitdefender Antivirus Free Edition gziface.exe  
 Malwarebytes Anti-Exploit mbae-svc.exe   
 Malwarebytes Anti-Exploit mbae64.exe   
 Malwarebytes Anti-Exploit mbae.exe   
`````````````````System Health check````````````````` 
 Total Fragmentation on Drive C: 27% Defragment your hard drive soon! (Do NOT defrag if SSD!)
````````````````````End of Log`````````````````````` 


#6 quietman7

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Posted 09 February 2015 - 07:57 AM

The log confirms Bitdefender Antivirus Free Edition is installed...try the reinstall.
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#7 Aura

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Posted 09 February 2015 - 08:20 AM

The log confirms Bitdefender Antivirus Free Edition is installed...try the reinstall.


Would it better to uninstall Bitdefender Antivirus Free with the Bitdefender uninstall tool then reinstall it? Or in that case, it doesn't matter?

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#8 quietman7

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Posted 09 February 2015 - 08:24 AM

I generally recommend an uninstall and use of the removal tool for a clean uninstall/reinstall of anti-virus software as the second step if a simple reinstall does not resolve the problem.
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#9 WeAtBitdefender

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Posted 09 February 2015 - 09:03 AM

Hello,

The only indication I have that this program is running is the icon becomes visible when I click on "Show Hidden Icons".

It seems to start when I switch on my PC, judging by the presence of this icon.

But this confuses me:

1) Task manager does not show the Bitdefender as running.

2) I have installed "What's In Startup" & Bitdefender is not in the startup list.

Worse I have no idea how to access Bitdefender options/settings that might allow me to ensure it is set to startup when the PC is switched on.

My system is: Win7(64)

Greatly appreciate any help,

Thanks

 

Hello, Peter. If you can't find a solution here, the Bitdefender tech support team will gladly answer all your questions. Write to them using this Facebook app: https://www.facebook.com/bitdefender/app_268724459959771 Thank you!



#10 quietman7

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Posted 09 February 2015 - 12:11 PM

WeAtBitdefender are you an authorized representative for Bitdefender?
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#11 peterlonz

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Posted 09 February 2015 - 09:07 PM

OK I uninstalled using Revo Uninstaller because I could not locate the uninstall.exe.

Re-installed.

Now Task Manager shows activity in "Processes" but not in "Applications" which puzzles me.

"What's In Startup" still fails to show Bitdefender as an auto start app.

This means that I will be unable to be certain at any time that Bitdefender is actually running without checking Processes which seems crazy.

Any thoughts?



#12 Aura

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Posted 09 February 2015 - 09:10 PM

I suggest you to uninstall Bitdefender Free Antivirus using Revo Uninstaller, restart your computer and then run the Bitdefender uninstall tool to make sure that all traces of it are gone on your system. Which version of it do you have installed? 2015?

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#13 peterlonz

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Posted 10 February 2015 - 12:04 AM

Noted, but ......

I have no idea where to find the uninstall tool otherwise I would have used it rather than Revo.

The version I have is called "Bitdefender AntiVirus free Edition" & the version no is 1.0.21.1099.

Although I have previously used other free Av's I can't recall if Task Manager or the start menu showed these as running either?

There is no doubt that it is actually currently running & after a restart it also runs, it's just not that obvious. 



#14 VB30

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Posted 10 February 2015 - 12:32 AM

Hi peterlonz,

 

Related to Bitdefender Free.

 

Can you look in Task Manager and see if "gzserv.exe" is running ?

 

http://systemexplorer.net/file-database/file/gzserv-exe

 

have no idea where to find the uninstall tool otherwise I would have used it rather than Revo.

 

You should be able to uninstall Bitdefender Free trough "Uninstall a Program" on Win 7.

 

If you have problems unistalling there is a Uninstall Tool located in the link below only for the free version.

 

http://forum.bitdefender.com/index.php?showtopic=40936



#15 peterlonz

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Posted 10 February 2015 - 01:20 AM

Gzserv.exe was showing under processes in Task Manager.

Hardly obvious that it is Bitdefender, but I had sassed that......

 

Since my last post I have received a response from tech support at Bitdefender:

"Uninstall with our tool go here:

Restart PC.

Download & install Bitdefender 2015".

 

OK but their tool is useless, after nearly 20 mins & many cycles it advised the uninstall was complete.

When I restated the PC guess what? - Bitdefender still active!!!!

So I used Revo again & now it's gone.

Next I installed Bitdefender 2015, only to discover this is not free it's a 30 day trial.

So Bitdefender support apparently think it's OK to replace an entirely free program with a paid version?

 

Bitdefender does now show in the Start Menu, & more clearly in Task Manager Processes, & there is an icon on the Desktop providing an ongoing reassuarance that Bitdefender is actually operational.

 

I am not impressed, nothing is straightforward, & I am rapidly losing confidence in this provider.

The above is recorded so that others may have some insights if they consider Bitdefender






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