Jump to content


 


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

I/O Device Error


  • Please log in to reply
12 replies to this topic

#1 joenorwood77

joenorwood77

  • Members
  • 60 posts
  • OFFLINE
  •  
  • Gender:Male
  • Local time:05:25 AM

Posted 09 February 2015 - 01:48 AM

I am attempting to transfer all of my files off of my hard drives now that I have a NAS. I am receiving an error with one of my hard drives for some of my files.

An unexpected error is keeping you from copying the file. If you continue to receive this error, you can use the error code to search for help with this problem.

Error 0x007045D: The request could not be performed because of an I/O device error.

I have done some research online but the solutions I tried did not work. I tried connecting my WD hard drive to different USB ports on my laptop and the same result happens. I also tried connecting to a different laptop. I tried chkdsk F: /f in the command prompt and that did not find errors and still same result. I also did a defrag on my hard drive as well. I even tried logging in safe mode but that was also unsuccessful.
It appears there are no drivers to update. I also tried troubleshoot under the device manager and while it said it fixed something and to try the task again, the issue is still there.

I know a person should always have at least two copies of files that are important. It sucks because some of the files are sentimental while others will be inconvenient to get again.

In addition to installing and trying different data recovery programs, what other options do I have?

I have installed and tested out multiple data recovery programs today. Most seem to show only deleted files, so I cannot access the files I am trying to recover (not deleted but unable to be moved from my hard drive to another location). There are others I have not tried because they are either paid programs or limited to only 1 to 2 GB before having to pay.

I sure will be glad once I get everything to one place.



BC AdBot (Login to Remove)

 


#2 joenorwood77

joenorwood77
  • Topic Starter

  • Members
  • 60 posts
  • OFFLINE
  •  
  • Gender:Male
  • Local time:05:25 AM

Posted 09 February 2015 - 02:19 AM

I just moved the hard drive into a brand new enclosure, also using a new power cord and usb cable.

Now the error reads; can't read from the source file or disk.



#3 joenorwood77

joenorwood77
  • Topic Starter

  • Members
  • 60 posts
  • OFFLINE
  •  
  • Gender:Male
  • Local time:05:25 AM

Posted 09 February 2015 - 02:33 AM

While attempting to play back the videos from the hard drive, they play for a while but eventually have an error; windows media player encountered a problem while playing the file.

Does all of this mean that all of the files that will not transfer are damaged?



#4 joenorwood77

joenorwood77
  • Topic Starter

  • Members
  • 60 posts
  • OFFLINE
  •  
  • Gender:Male
  • Local time:05:25 AM

Posted 09 February 2015 - 04:43 AM

I want to be careful to not make my situation worse. Regarding resizing the volume, I think I may have found significant information. Under disk management, my 400GB drive appears as if it has 465.75 GB raw and 1582.25 GB unallocated. Any suggestions here??? Obviously there is something not right. Hopefully this means my files are still in tact and able to be recovered.



#5 Citizen_WD

Citizen_WD

    Authorized Western Digital Rep


  • Members
  • 138 posts
  • OFFLINE
  •  
  • Gender:Male
  • Local time:05:25 PM

Posted 09 February 2015 - 10:41 AM

Hello,
 
Sorry to hear about your difficulties, sounds really frustrating. The  “cyclic redundancy error” message may be a symptom of a corrupt file system, as are the "Error 0x007045D: The request could not be performed because of an I/O device error" and "cannot read from the source file or disk" errors. Take a look at this link: http://answers.microsoft.com/en-us/windows/forum/windows_7-windows_programs/error-0x8007045d-the-request-could-not-be/17d085c8-bab4-4d31-9a2b-e7a4ba38d387
 
 This usually happens if the drive has been disconnected during file transfer, for example, if unexpected power shut down occurs, or if the drive cable was unplugged. There may be other causes of this as well, but I can only guess. You mentioned WD so you may want to try running WD Data Lifeguard diagnostic tool, if your source drive is the same brand: http://support.wdc.com/product/download.asp?groupid=810&sid=3&lang=en 
 
Anyway - if the HDD you're trying to copy the files from has RAW format you will not be able to backup your files. Sometimes I suggest trying Linux Live CD to boot and try to open the files, but since you tried data recovery software with no luck I doubt that this would help either. 
 
If you're keeping important data your best bet is a data recovery company. Any other operations with the HDD may lead to total data loss. Once again, if your drive is WD I can recommend the official WD Data Recovery partners. 
 
Hope that your issues will be solved soon, Citizen_WD

Edited by Citizen_WD, 09 February 2015 - 10:42 AM.


#6 joenorwood77

joenorwood77
  • Topic Starter

  • Members
  • 60 posts
  • OFFLINE
  •  
  • Gender:Male
  • Local time:05:25 AM

Posted 09 February 2015 - 01:14 PM

I am using the data lifeguard tool and it states there are issues that can be repaired but it suggests trying to back up the data first. I am copying the files via getdataback and it states there are bad sectors. I am assuming the copies of those files will be bad. In addition to copying those files with bad sectors via getdataback and using the WD tool to repair the sectors and then try to make a second copy of those files after that, is there really anything else I should try? I have zero experience with Linux.



#7 joenorwood77

joenorwood77
  • Topic Starter

  • Members
  • 60 posts
  • OFFLINE
  •  
  • Gender:Male
  • Local time:05:25 AM

Posted 09 February 2015 - 01:29 PM

NTFS, not RAW.



#8 Citizen_WD

Citizen_WD

    Authorized Western Digital Rep


  • Members
  • 138 posts
  • OFFLINE
  •  
  • Gender:Male
  • Local time:05:25 PM

Posted 10 February 2015 - 03:44 AM

Hi again,
The idea behind Linux Live CD in this case is to boot the pc and hopefully open the files so that you can copy them. If WD DLG states that your drive has bad sectors you can either backup whatever you can and try to repair/format the drive, or you can take it to a data recovery company if you don't want to take further risks. At this point there is a great risk that you may make your data harder to recover. 
 
Still, last thing you can try is run CHKDSK /r and hope it will repair bad sectors ( https://technet.microsoft.com/en-us/library/bb491051.aspx ) I will stress again that this could make matters worse so make sure you've backed up your data. 
 
Best regards, Citizen_WD


#9 joenorwood77

joenorwood77
  • Topic Starter

  • Members
  • 60 posts
  • OFFLINE
  •  
  • Gender:Male
  • Local time:05:25 AM

Posted 10 February 2015 - 01:29 PM

So GetDataBack did allow me to copy these files in question, while warning me there were bad sectors. Are you stating there is a chance that Linux Live CD will allow me to copy the same files without the bad sectors issue or is it most likely going to be the same issue?

 

CHKDSK did state repairing the bad sectors may damage the files more, but at the same time I am assuming there is a chance the repairs may make the files better?

 

I do not plan to pay for data recovery service for these files, so it sounds like my plan of action is Linux Live CD first to make a copy (and I can compare to the copies made by GetDataBack). Next I will run CHKDSK and repair all bad sectors, and then make a third copy of these files before formatting the external hard drive.

 

I have never used Linux before, but it sounds like a good opportunity to test it out.



#10 Citizen_WD

Citizen_WD

    Authorized Western Digital Rep


  • Members
  • 138 posts
  • OFFLINE
  •  
  • Gender:Male
  • Local time:05:25 PM

Posted 11 February 2015 - 02:26 AM

Hi again, 
 
Linux Live CD, as well as other LIve CDs can help you manage or repair partitions, back up your data or clone your drives in case of a failure. They do not repair corrupt files. Here is a tool you can use to repair missing or corrupt system files: https://support.microsoft.com/kb/929833?wa=wsignin1.0 
 
If you were previously able to copy your files Linux Live may not be able to do much more than that, but the idea is that it can sometimes read from corrupt partitions, so still worth a try. The rest of your plan of action is good. 
 
Best of luck, Citizen_WD


#11 joenorwood77

joenorwood77
  • Topic Starter

  • Members
  • 60 posts
  • OFFLINE
  •  
  • Gender:Male
  • Local time:05:25 AM

Posted 11 February 2015 - 09:29 PM

I feel so overwhelmed with this.

 

Now instead of that I/O error, I receive the error can't read from the source file or disk. Someone suggested I try shrinking the size of the drive but that did not help.

 

Now checkdisk does not see any errors on that drive but I still receive errors while trying to copy the files. Also, the video files play only part way.

 

I tried looking at Linux Live CD but I know nothing about this. It appears there are many options to download. For someone with zero experience with Linux, can someone please suggest a link/version of this for me to download? Also, is this something I can have installed on a USB drive so I can just run from that? I tried LinuxLiveUSB.com and installed a version on my flash drive but I have no idea what I am doing.

 

Any other suggestions in addition to Linux Live CD or paying for data recovery?

 

Perhaps I should just try to CHKDSK /r and make the best of it. *sigh*



#12 Citizen_WD

Citizen_WD

    Authorized Western Digital Rep


  • Members
  • 138 posts
  • OFFLINE
  •  
  • Gender:Male
  • Local time:05:25 PM

Posted 12 February 2015 - 08:29 AM

Hi again,
 
Sorry to hear that your problem still isn't solved and that I couldn't help any further. There are probably too many bad sectors on the HDD or other, perhaps internal head problem, that cannot be solved via software repair or windows tools. This is why it's important to always keep a backup of your files, and in your case it's probably better late than never.
You can still take your problem to a specialist who can try to salvage at least some of your data, without going to the full process of actual HDD recovery. 
 
Best regards, Citizen_WD


#13 JohnC_21

JohnC_21

  • Members
  • 22,919 posts
  • ONLINE
  •  
  • Gender:Male
  • Local time:11:25 AM

Posted 12 February 2015 - 12:50 PM

Hello,

Download Puppy linux 5.2.8 here. lupu-528.005.iso You can burn the iso file to disk using Windows 7 by right clicking and selecting Burn Disk Image.

 

If you do not want to burn a disk you can use Rufus to create a bootable USB flash drive.

 

Run Rufus and select MBR as a partition scheme. Make sure your flash drive is shown in the first dropdown box. Leave all other boxes default. In the dropdown box that shows Freedos select iso image and click the small icon to the right. Browse to your iso file. Select Start. Any data on the flash drive will be erased so backup any data on the flash drive if needed.

 

Boot to the Puppy Desktop. Your internal drive will be labeled sda. sda1...sda2... are the partitions on the drive. Attach your USB external drive. A USB icon will appear next you your optical drive. It will be labeled sdb1 if you are using a disk. If using a bootable flash drive for Puppy it may be labeled sdc1. Clicking once on the USB icon will mount the drive and open a File Manager. If the drive does not mount then you can go no further. If it does mount the drive you can click once on your internal drive partition. This will probably sda2 for Windows 7. The drive will mount and a File Manager Window will open. If you do not recognize the files/folders close the File Manager window and try another sda icon. You can select files/folders in Puppy by either left clicking +Ctrl key or by windowing around a group of files/folders. Once they are highlighted you can drag them over to the the File Manager of your Internal drive. A small windows will appear asking if you want to copy or move. Select Copy and check the Quiet box.

 

Here is a good guide on using Puppy to transfer files. Do not use the disk check as outlined in the guide. If the USB external drive does not mount you can try mounting it with the mount button as shown in the guide.






0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users