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Printer stopped printing - possible driver issue?


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#1 Graye

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Posted 08 February 2015 - 10:57 PM

OS Windows 7 Pro - 64 bit

Printer - Konica-Minolta PagePro 1400W

User Experience - Retired PC Tech

 

I have a Konica-Minolta PagePro 1400W Laser Printer, USB Connection, which as been working fine up until I disconnected it yesterday and then reconnected it. Now I simply can not get it to print from my desktop computer. The printer shows a status of ready, but when I try to send a print job (including test pages) it just goes into the print queue and sits there.

 

There is a new Icon under Devices and Printers, Unspecified - entitled USB2.0Hub. The properties tab gives little or no information about the device and I have tried reinstalling motherboard drivers in addition to downloading and installing different driver sets from both Microsoft's and the printer manufacturer's web sites - same issue.  The only way to get rid of the unspecified device is to delete the USB2.0 Hub from the control panel, after which, none of the 2.0 USB Ports work.  Reinstall the Hub and the unspecified device icon shows back up under printers and devices.

 

All other USB devices attached to the Desktop computer work just fine but I can not get the printer to print even a Test Page.  Additionally, I have installed the printer on my laptop and it works just fine.

 

I have tried every trouble shooting technique that I know, uninstalling and reinstalling drivers, testing the printer on another computer, using different USB cables, etc. - and I am at a stand still.

 

This one has me pulling my hair out and any help would be greatly appreciated..

 

Thanks in advance

 



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#2 Condobloke

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Posted 08 February 2015 - 11:18 PM

1. do you have a logitech webcam installed/plugged in ??

If so, unplug it

 

2. Can you roll the driver back....maybe even a system restore ?


Condobloke

Outback Australian  

 

fed up with Windows antics...??

 

LINUX IS THE ANSWER

 

I USE LINUX MINT 18.3  EXCLUSIVELY.

 Failure is not an option. It comes bundled with your Microsoft product.

 

Success is not Final, Failure is not Fatal,

 

It is the Courage to Continue that Counts.

W.C. 4th June 1940

 

 

 


#3 Graye

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Posted 09 February 2015 - 06:53 AM

Thanks for the response.

 

1.  No web cam

2.  Have done multiple system restores, using different restore points.  Have also uninstalled and reinstalled the drivers multiple times, using both 32 & 64 bit drivers.  Same results.

 

"1. do you have a logitech webcam installed/plugged in ??

If so, unplug it"

 

"2. Can you roll the driver back....maybe even a system restore ?"



#4 Graye

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Posted 09 February 2015 - 05:18 PM

Condobloke - just wanted to say thanks for the input.  The issue was related to a compatible driver and a bi-directional setting on the printer had to be re-enabled to allow for correct communications.  After three days of pulling out what was left of my hair, we are now up and running again.

 

Thanks again.



#5 Condobloke

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Posted 09 February 2015 - 05:24 PM

  :hysterical: ...i know the "hair'" feeling !

 

All good.


Condobloke

Outback Australian  

 

fed up with Windows antics...??

 

LINUX IS THE ANSWER

 

I USE LINUX MINT 18.3  EXCLUSIVELY.

 Failure is not an option. It comes bundled with your Microsoft product.

 

Success is not Final, Failure is not Fatal,

 

It is the Courage to Continue that Counts.

W.C. 4th June 1940

 

 

 


#6 mjd420nova

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Posted 09 February 2015 - 10:30 PM

This sounds exactly like the problem I'm running into on HTPC hardware.  It's almost back to the old days of having to establish a boot routine that includes the peripherals too.  Proper sequence maybe normal but a disruption in communications either from cable faults or power loss can reset a unit to default and things get strange from there.






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