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Blue Screen


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#1 mr_pickls69

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Posted 08 February 2015 - 03:32 PM

Hi everone,  recently, my computer had a b.s.o.d.  and these are the files that are said to be sent to microsoft.

 

C:\windows\minidump\020815-26109-01.dmp

 

C:\users\frank\appdata\local\temp\wer-62468-0.sysdata.xml

 

does anyone know what these mean, or where to look, i will run a/v and delete temp files, hopefully that works. 

 

 

thankyou for any help


Edited by mr_pickls69, 08 February 2015 - 07:05 PM.


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#2 Aura

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Posted 08 February 2015 - 08:10 PM

Hi mr_pickls69 :)

A BSOD (Blue Screen of Death) occurs when there's a fatal error to the system, which forces Windows to shutdown before it gets damaged in the process. If this is the first BSOD you've received ever, or the first one in a very long time, I would let this one slide in. There's always a chance that a BSOD occured because exceptional conditions were met, and not because there's actually something wrong with your hardware or software. However, if you get BSODs frequently, then there's an issue and you should take a look into it. I'll still take a look at your BSOD minidump to see what caused it, but like I said, it might be just a one time thing. Unless you get other BSODs, we cannot say anything.

Inxv2xa.pngBSOD Minidumps
Follow the instructions below to get and upload your BSOD minidumps so I can analyze them:
  • Create a new folder on your Desktop called dumps;
  • Go in your C:\windows\minidump folder, copy every files inside then paste them in your dumps folder;
  • Right-click on the dumps folder, select Send to then Compressed (zipped) folder;
  • Attach the compressed folder (archive) to your next reply and post it;

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#3 mr_pickls69

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Posted 08 February 2015 - 08:37 PM

hello, and thankyou for replying back,  It has happened a couple of times. when i go to web pages, it happens. I made the folder for the dumps, but i dont see a place within the text editor to where i can grab that folder and paste it in this message, sorry.



#4 Aura

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Posted 08 February 2015 - 08:39 PM

You can upload the archive on ge.tt and give me the download URL, I'll download it.

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#5 mr_pickls69

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Posted 08 February 2015 - 08:48 PM

ok, thankyou  here is the url

 

http://ge.tt/7Tnvw7A2/v/0?c 



#6 Aura

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Posted 08 February 2015 - 09:17 PM

The errors are caused by your AMD graphic card drivers. Let's see which ones you have installed.

3Al62Pm.pngList Installed Programs
  • Download MiniToolBox and move it to your Desktop;
  • Execute it by double-clicking on it;
  • Check the "List Installed Programs" checkbox;
    dE2KOUZ.png
  • Click on the Go button;
  • Once the scan is complete, a log will open.
    wRKHMXW.png
  • Copy/paste (select the Notepad, press Ctrl + A then Ctrl + C to copy, and Ctrl + V to paste) the content of the output log in your next reply;

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#7 mr_pickls69

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Posted 08 February 2015 - 09:23 PM

here is that log,  thankyou

 

MiniToolBox by Farbar  Version: 30-11-2014
Ran by frank (administrator) on 08-02-2015 at 20:21:56
Running from "C:\Users\frank\Desktop"
Microsoft Windows 8.1  (X64)
Boot Mode: Normal
***************************************************************************


=========================== Installed Programs ============================
64 Bit HP CIO Components Installer (Version: 7.2.8 - Hewlett-Packard) Hidden
Adobe Flash Player 16 NPAPI (HKLM-x32\...\Adobe Flash Player NPAPI) (Version: 16.0.0.305 - Adobe Systems Incorporated)
Adobe Reader XI (11.0.10)  MUI (HKLM-x32\...\{AC76BA86-7AD7-FFFF-7B44-AB0000000001}) (Version: 11.0.10 - Adobe Systems Incorporated)
AMD Accelerated Video Transcoding (Version: 13.30.100.40422 - Advanced Micro Devices, Inc.) Hidden
AMD Catalyst Control Center (x32 Version: 2014.0422.2244.38978 - Advanced Micro Devices, Inc.) Hidden
AMD Catalyst Install Manager (HKLM\...\{99213849-249E-7726-EBA7-ADFCA48E2246}) (Version: 8.0.916.0 - Advanced Micro Devices, Inc.)
AMD Start Now (Version: 2014.0422.2244.38978 - Advanced Micro Devices, Inc.) Hidden
Apple Application Support (HKLM-x32\...\{83CAF0DE-8D3B-4C37-A631-2B8F16EC3031}) (Version: 3.1 - Apple Inc.)
Apple Mobile Device Support (HKLM\...\{BDD99690-3541-4619-9D2A-3CDDB3E15F9E}) (Version: 8.0.5.6 - Apple Inc.)
Apple Software Update (HKLM-x32\...\{789A5B64-9DD9-4BA5-915A-F0FC0A1B7BFE}) (Version: 2.1.3.127 - Apple Inc.)
Atheros Driver Installation Program (HKLM-x32\...\{C3A32068-8AB1-4327-BB16-BED9C6219DC7}) (Version: 10.0 - Atheros)
Bonjour (HKLM\...\{6E3610B2-430D-4EB0-81E3-2B57E8B9DE8D}) (Version: 3.0.0.10 - Apple Inc.)
bpd_scan (x32 Version: 3.00.0000 - Hewlett-Packard) Hidden
Catalyst Control Center - Branding (x32 Version: 1.00.0000 - Advanced Micro Devices, Inc.) Hidden
Catalyst Control Center Graphics Previews Common (x32 Version: 2014.0422.2244.38978 - Advanced Micro Devices, Inc.) Hidden
Catalyst Control Center InstallProxy (x32 Version: 2014.0422.2244.38978 - Advanced Micro Devices, Inc.) Hidden
Catalyst Control Center Localization All (x32 Version: 2014.0422.2244.38978 - Advanced Micro Devices, Inc.) Hidden
CCC Help Chinese Standard (x32 Version: 2014.0422.2243.38978 - Advanced Micro Devices, Inc.) Hidden
CCC Help Chinese Traditional (x32 Version: 2014.0422.2243.38978 - Advanced Micro Devices, Inc.) Hidden
CCC Help Czech (x32 Version: 2014.0422.2243.38978 - Advanced Micro Devices, Inc.) Hidden
CCC Help Danish (x32 Version: 2014.0422.2243.38978 - Advanced Micro Devices, Inc.) Hidden
CCC Help Dutch (x32 Version: 2014.0422.2243.38978 - Advanced Micro Devices, Inc.) Hidden
CCC Help English (x32 Version: 2014.0422.2243.38978 - Advanced Micro Devices, Inc.) Hidden
CCC Help Finnish (x32 Version: 2014.0422.2243.38978 - Advanced Micro Devices, Inc.) Hidden
CCC Help French (x32 Version: 2014.0422.2243.38978 - Advanced Micro Devices, Inc.) Hidden
CCC Help German (x32 Version: 2014.0422.2243.38978 - Advanced Micro Devices, Inc.) Hidden
CCC Help Greek (x32 Version: 2014.0422.2243.38978 - Advanced Micro Devices, Inc.) Hidden
CCC Help Hungarian (x32 Version: 2014.0422.2243.38978 - Advanced Micro Devices, Inc.) Hidden
CCC Help Italian (x32 Version: 2014.0422.2243.38978 - Advanced Micro Devices, Inc.) Hidden
CCC Help Japanese (x32 Version: 2014.0422.2243.38978 - Advanced Micro Devices, Inc.) Hidden
CCC Help Korean (x32 Version: 2014.0422.2243.38978 - Advanced Micro Devices, Inc.) Hidden
CCC Help Norwegian (x32 Version: 2014.0422.2243.38978 - Advanced Micro Devices, Inc.) Hidden
CCC Help Polish (x32 Version: 2014.0422.2243.38978 - Advanced Micro Devices, Inc.) Hidden
CCC Help Portuguese (x32 Version: 2014.0422.2243.38978 - Advanced Micro Devices, Inc.) Hidden
CCC Help Russian (x32 Version: 2014.0422.2243.38978 - Advanced Micro Devices, Inc.) Hidden
CCC Help Spanish (x32 Version: 2014.0422.2243.38978 - Advanced Micro Devices, Inc.) Hidden
CCC Help Swedish (x32 Version: 2014.0422.2243.38978 - Advanced Micro Devices, Inc.) Hidden
CCC Help Thai (x32 Version: 2014.0422.2243.38978 - Advanced Micro Devices, Inc.) Hidden
CCC Help Turkish (x32 Version: 2014.0422.2243.38978 - Advanced Micro Devices, Inc.) Hidden
ccc-utility64 (Version: 2014.0422.2244.38978 - Advanced Micro Devices, Inc.) Hidden
CCleaner (HKLM\...\CCleaner) (Version: 5.01 - Piriform)
Classic Shell (HKLM\...\{6ABE95F9-9FBE-46B2-96C7-5D5AA17DA66E}) (Version: 4.2.0 - IvoSoft)
CyberLink PowerDVD 12 (HKLM-x32\...\InstallShield_{B46BEA36-0B71-4A4E-AE41-87241643FA0A}) (Version: 12.0.3920.05 - CyberLink Corp.)
CyberLink PowerDVD 12 (x32 Version: 12.0.3920.05 - CyberLink Corp.) Hidden
FrostWire 6.0.5 (HKLM-x32\...\FrostWire 6) (Version: 6.0.5.1 - FrostWire LLC)
HP Support Solutions Framework (HKLM-x32\...\{44157EB3-D8D0-4BB1-B0F5-AD2C38814ED1}) (Version: 11.51.0027 - Hewlett-Packard Company)
HP Update (HKLM-x32\...\{912D30CF-F39E-4B31-AD9A-123C6B794EE2}) (Version: 5.005.002.002 - Hewlett-Packard)
iTunes (HKLM\...\{2ABBBD91-91E5-4AD7-929A-FE15D1DC0576}) (Version: 12.0.1.26 - Apple Inc.)
Java 8 Update 31 (HKLM-x32\...\{26A24AE4-039D-4CA4-87B4-2F83218031F0}) (Version: 8.0.310 - Oracle Corporation)
Java Auto Updater (x32 Version: 2.8.31.13 - Oracle Corporation) Hidden
Microsoft Office Professional Edition 2003 (HKLM-x32\...\{91110409-6000-11D3-8CFE-0150048383C9}) (Version: 11.0.5614.0 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM-x32\...\{710f4c1c-cc18-4c49-8cbf-51240c89a1a2}) (Version: 8.0.61001 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (HKLM-x32\...\{9A25302D-30C0-39D9-BD6F-21E6EC160475}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (HKLM-x32\...\{1F1C2DFC-2D24-3E06-BCB8-725134ADF989}) (Version: 9.0.30729.4148 - Microsoft Corporation)
Microsoft Visual C++ 2010  x64 Redistributable - 10.0.40219 (HKLM\...\{1D8E6291-B0D5-35EC-8441-6616F567A0F7}) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.40219 (HKLM-x32\...\{F0C3E5D1-1ADE-321E-8167-68EF0DE699A5}) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030 (HKLM-x32\...\{ca67548a-5ebe-413a-b50c-4b9ceb6d66c6}) (Version: 11.0.61030.0 - Microsoft Corporation)
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030 (HKLM-x32\...\{33d1fd90-4274-48a1-9bc1-97e33d9c2d6f}) (Version: 11.0.61030.0 - Microsoft Corporation)
Microsoft Visual C++ 2012 x64 Additional Runtime - 11.0.61030 (Version: 11.0.61030 - Microsoft Corporation) Hidden
Microsoft Visual C++ 2012 x64 Minimum Runtime - 11.0.61030 (Version: 11.0.61030 - Microsoft Corporation) Hidden
Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.61030 (x32 Version: 11.0.61030 - Microsoft Corporation) Hidden
Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.61030 (x32 Version: 11.0.61030 - Microsoft Corporation) Hidden
Microsoft XNA Framework Redistributable 4.0 (HKLM-x32\...\{2BFC7AA0-544C-4E3A-8796-67F3BE655BE9}) (Version: 4.0.20823.0 - Microsoft Corporation)
Mozilla Firefox 35.0.1 (x86 en-US) (HKLM-x32\...\Mozilla Firefox 35.0.1 (x86 en-US)) (Version: 35.0.1 - Mozilla)
Mozilla Maintenance Service (HKLM-x32\...\MozillaMaintenanceService) (Version: 35.0 - Mozilla)
ooVoo (HKLM-x32\...\{FAA7F8FF-3C05-4A61-8F14-D8A6E9ED6623}) (Version: 3.6.5001 - ooVoo LLC.)
PSP Application (Version: 1.00.0000 - Advanced Micro Devices, Inc.) Hidden
Realtek Card Reader (HKLM-x32\...\{5BC2B5AB-80DE-4E83-B8CF-426902051D0A}) (Version: 6.3.9600.29077 - Realtek Semiconductor Corp.)
Realtek Ethernet Controller Driver (HKLM-x32\...\{8833FFB6-5B0C-4764-81AA-06DFEED9A476}) (Version: 8.24.1218.2013 - Realtek)
Realtek High Definition Audio Driver (HKLM-x32\...\{F132AF7F-7BCA-4EDE-8A7C-958108FE7DBC}) (Version: 6.0.1.7173 - Realtek Semiconductor Corp.)
Synaptics Pointing Device Driver (HKLM\...\SynTPDeinstKey) (Version: 18.1.7.2 - Synaptics Incorporated)
TeamViewer 10 (HKLM-x32\...\TeamViewer) (Version: 10.0.38475 - TeamViewer)
TOSHIBA Application Installer (HKLM\...\{21A63CA3-75C0-4E56-B602-B7CD2EF6B621}) (Version: 9.0.2.6 - Toshiba Corporation)
TOSHIBA Audio Enhancement (HKLM\...\{1515F5E3-29EA-4CD1-A981-032D88880F09}) (Version: 2.0.18.0 - Toshiba Corporation)
TOSHIBA Display Utility (HKLM\...\{484A4296-6F3D-4182-8CFA-D664F7DA34AA}) (Version: 1.1.17.0 - Toshiba Corporation)
TOSHIBA eco Utility (HKLM\...\{94D2A899-0C34-4420-880E-AE337E635AB0}) (Version: 2.5.0.6404 - Toshiba Corporation)
TOSHIBA Function Key (HKLM\...\{1844CFE2-EBA3-490A-8A5E-9BFC646342FD}) (Version: 1.1.5.6402 - Toshiba Corporation)
TOSHIBA Password Utility (HKLM-x32\...\{2DB90351-FBAA-472B-9F12-6E1EBBB354DE}) (Version: v2.1.0.22 - Toshiba Corporation)
Toshiba Quality Application (x32 Version: 1.0.9.4B2 - TOSHIBA) Hidden
TOSHIBA Recovery Media Creator (HKLM-x32\...\{B65BBB06-1F8E-48F5-8A54-B024A9E15FDF}) (Version: 3.2.00.56006005 - Toshiba Corporation)
TOSHIBA Service Station (HKLM\...\{BFE4C813-4DD4-4B1C-97F4-76A459055C8D}) (Version: 2.6.13 - Toshiba Corporation)
TOSHIBA Start (HKLM-x32\...\{4F0F44AF-90E9-4A6E-9E82-354A3AB79F22}) (Version: 1.0.0.2 - TOSHIBA America Information Systems, Inc)
TOSHIBA System Driver (HKLM-x32\...\{1E6A96A1-2BAB-43EF-8087-30437593C66C}) (Version: 1.00.0033 - Toshiba Corporation)
TOSHIBA System Settings (HKLM-x32\...\{4D57ED72-6B01-40BD-9CA9-012B8FC09CEB}) (Version: 2.0.1.32003 - Toshiba Corporation)
TOSHIBA User's Guide (HKLM-x32\...\{3384E1D9-3F18-4A98-8655-180FEF0DFC02}) (Version: 1.00.02 - TOSHIBA)
TOSHIBARegistration (HKLM-x32\...\{5AF550B4-BB67-4E7E-82F1-2C4300279050}) (Version: 1.1.6 - TOSHIBA)
Visual Studio 2012 x64 Redistributables (HKLM\...\{8C775E70-A791-4DA8-BCC3-6AB7136F4484}) (Version: 14.0.0.1 - AVG Technologies)
Visual Studio 2012 x86 Redistributables (HKLM-x32\...\{98EFF19A-30AB-4E4B-B943-F06B1C63EBF8}) (Version: 14.0.0.1 - AVG Technologies CZ, s.r.o.)
Webroot SecureAnywhere (HKLM-x32\...\WRUNINST) (Version: 8.0.7.26 - Webroot)

**** End of log ****
 



#8 Aura

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Posted 08 February 2015 - 09:25 PM

If you need help in finding out what information you need to input on the AMD drivers website, let me know.

Download and install AMD drivers
Follow the instructions below to download and install the latest AMD drivers for your graphic card:
  • Go on the AMD Drivers download webpage;
  • Select the correct information in each list, matching your computer, system and graphic card;
  • Once done, click on the Display Results button;
  • Click on the Download button, by the Catalyst Software Suite;
  • Wait for the installer to download, then execute it;
  • Follow the instructions until you are asked if you want a "Quick" or "Custom (Advanced)" installation, and select Custom (Advanced);
  • Make sure that every item in the list is checked, then pursue with the installation;
  • Once the drivers are installed, it'll ask to restart your system, please do so;
  • NOTE: If you are running Windows 7, update your Windows Experience Index score after the restart;
Also I strongly suggest you to uninstall FrostWire since it's a dangerous software.

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#9 mr_pickls69

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Posted 08 February 2015 - 09:27 PM

Thankyou so much for helping me, i appreciate it alot, and thanks for letting me know about frostwire.  



#10 Aura

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Posted 08 February 2015 - 09:33 PM

No problems :) Once the drivers are updating, restart your computer and let me know if you get any more BSODs in the next days,

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