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computer infected with PUP.Optinal.getTheDiscount.A and Pup.Optional.Groovorio


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4 replies to this topic

#1 jkdempsey

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Posted 08 February 2015 - 01:01 PM

Windows 7 system has not been able to open web pages, The error message from chrome and firefox are:

 

 
Chrome:
 
Unable to connect to the proxy server
 
Less
A proxy server is a server that acts as an intermediary between your computer and other servers. Right now, your system is configured to use a proxy, but Google Chrome can't connect to it.
If you use a proxy server...
Check your proxy settings or contact your network administrator to make sure the proxy server is working. If you don't believe you should be using a proxy server: Go to the Chrome menu > Settings > Show advanced settings... > Change proxy settings... > LAN Settings and deselect "Use a proxy server for your LAN".
Error code: ERR_PROXY_CONNECTION_FAILED
 
 
Firefox:
 
The proxy server is refusing connections
 
Firefox is configured to use a proxy server that is refusing connections.
 
    Check the proxy settings to make sure that they are correct.
    Contact your network administrator to make sure the proxy server is working.
 
 
 

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#2 ken545

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Posted 11 February 2015 - 02:48 PM

:welcome:

 

You may need to use a known clean computer and download these programs and transfer them by uSB Thumbdrive to this infected one

 

Download MiniToolBox and save it to your desktop,  
 
right click on it and select RUN AS ADMINISTRATOR
 
Checkmark the following boxes:
  •  
  • Flush DNS 
  • Reset IE Proxy Settings 
  • Reset FF Proxy Settings
 
 
Click Go and post the result (Result.txt) that pops up. A copy of result.txt will be saved in the same directory the tool is run.
 
 
 
 
======================================================================
 
 
 
 

 
-AdwCleaner-by Xplode
 
Click on this link to download : ADWCleaner
Click on ONE of the Two Blue Download Now buttons That have a blue arrow beside them and save it to your desktop.
 
Do not click on any links in the top Advertisment.
 
  •  
  • Close all open programs and internet browsers.
  • Double click on AdwCleaner.exe to run the tool.
  • Click on Scan.
  • After the scan is complete click on "Clean"
  • Confirm each time with Ok.
  • Your computer will be rebooted automatically. A text file will open after the restart.
  • Please post the content of that logfile with your next reply.
  • You can find the logfile at C:\AdwCleaner[S1].txt as well.
 
 
 
===============================================================================
 
 
thisisujrt.gif Please download Junkware Removal Tool to your desktop.
  •  
  • Shut down your protection software now to avoid potential conflicts.
  • Run the tool by double-clicking it. If you are using Windows Vista, 7, or 8; instead of double-clicking, right-mouse click JRT.exe and select "Run as Administrator".
  • The tool will open and start scanning your system.
  • Please be patient as this can take a while to complete depending on your system's specifications.
  • On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
  • Post the contents of JRT.txt into your next message.
 
 
 
 
===============================================================================
 
Download Malwarebytes' Anti-Malware  to your desktop. 
 
  •  
  • Windows XP : Double click on the icon to run it.
  • Windows Vista, Windows 7 & 8 : Right click and select "Run as Administrator"
 
 
MBAMDashboard_zpsddef9b5f.gif
 
  •  
  • On the Dashboard click on Update Now
  • Go to the Setting Tab
  • Under Setting go to Detection and Protection
  • Under PUP and PUM make sure both are set to show Treat Detections as Malware
  • Go to Advanced setting and make sure Automatically Quarantine Detected Items is checked
  • Then on the Dashboard click on Scan
  • Make sure to select THREAT SCAN
  • Then click on Scan
  • When the scan is finished and the log pops up...select Copy to Clipboard
  • Please paste the log back into this thread for review
  • Exit Malwarebytes
 

 


mvp_host.pngConsumer Security 2007-2008-2009-2010-2011-2012-2013-2014



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#3 jkdempsey

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Posted 11 February 2015 - 06:50 PM

Great, thanks. I ran the minitoolbox:

 

MiniToolBox by Farbar  Version: 30-11-2014
Ran by Steve (administrator) on 11-02-2015 at 18:43:54
Running from "C:\Users\Steve\Pictures\Downloads"
Microsoft Windows 7 Ultimate  Service Pack 1 (X64)
Boot Mode: Normal
***************************************************************************
 
========================= Flush DNS: ===================================
 
Windows IP Configuration
 
Successfully flushed the DNS Resolver Cache.
 
"Reset IE Proxy Settings": IE Proxy Settings were reset.
 
========================= FF Proxy Settings: ============================== 
 
 
**** End of log ****
 

 

I had Malwarebytes on this system (not mine) and it had defender not MS Security Essentials. So after that I ran the ADW and JRT and it seems ok now. I need to find those files and post. 

 

Thanks again.



#4 ken545

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Posted 11 February 2015 - 07:15 PM

You can find the logfile at C:\AdwCleaner[S1].txt as well.
 
On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
 
1. Open up Malwarebytes 
2. Go to the History Tab
3. Click on Application Logs
4. Click on the last Scan Log you just ran
5. Click on View
6. Then on the Bottom click on Copy to Clipboard
7. Then paste it into this thread

mvp_host.pngConsumer Security 2007-2008-2009-2010-2011-2012-2013-2014



donate.gif Please consider a donation to help me keep up my fight against malware.

 

Just a reminder that threads will be closed if no response in 3 days


#5 ken545

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Posted 15 February 2015 - 10:11 PM

Due to the lack of feedback, this topic is now closed.

In the event you still have problems, please send me or any Moderator a Private Message and ask them to reopen this topic within the next 5 days.

Please include a link to your topic in the Private Message. Thank you.

mvp_host.pngConsumer Security 2007-2008-2009-2010-2011-2012-2013-2014



donate.gif Please consider a donation to help me keep up my fight against malware.

 

Just a reminder that threads will be closed if no response in 3 days





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