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APPS TILES MAJOR PROBLEM


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#1 clayto

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Posted 08 February 2015 - 12:03 PM

After working remotely on my computer an agent of a well known anti-virus company has left many of my key Apps unusable, because clicking on the Tiles does not open them.  Apart from Thunderbird (which works but lost data) they seem to all be Windows Apps.  I have lost access to my Outlook Mail, OneDrive and OneNote,WordPad, the Calendar and many more including the Apps Store itself.

 

I have followed some of the suggestions in past postings on forums (such as adjusting the Display) but without effect.  I tried restoring to a point before the disaster struck but that did not work.

 

Any advice?

 

Clayto 



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#2 dc3

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Posted 08 February 2015 - 01:09 PM

 
 
Please run sfc /scannow
 
The sfc /scannow command scans all protected system files and replaces corrupted and incorrect versions with correct Microsoft versions.
 
To run sfc /scannow in Windows 8 you will need to open the Elevated Command Prompt.  The easiest way to do this is to 
 
Please run sfc /scannow
 
The sfc /scannow command scans all protected system files and replaces corrupted and incorrect versions with correct Microsoft versions.
 
To run sfc /scannow in Windows 8 you will need to open the Elevated Command Prompt.  The easiest way to do this is to press the Windows key windowskey_zps092d5c75.png and the X key.   A menu will open with the option Command Prompt (Admin), click on this.
 
You will see a window similar to the one below.
 
elevatedcommandpromptw7_zpseba8c499.png
 
When the Elevated Command Prompt opens type in sfc /scannow (please note the space between sfc and /scannow), then press Enter.
 
If the scan finds no integrity  problems in the first portion of the scan it should stop, to be sure that the scan has stopped wait five minutes, then type in exit and press Enter to stop the scan.
 
If it does find integrity problems the scan will continue.  This will take a while, please have patience and allow it finish.  
 
When the scan is finished please post the log of this scan.
 
To find sfc /scannow log, reopen the Elevated Command Prompt using the Windows key windowskey_zps092d5c75.png and the X key method outlined in the instructions above. 
 
When the Elevated Command Prompt opens copy and paste the following in the Command Prompt, then press Enter.  
 
findstr /c:"[SR]" %windir%\logs\cbs\cbs.log >%userprofile%\Desktop\sfcdetails.txt
 
This will place a new icon on the desktop titled sfcdetails.  Click on this to open the log, copy it and paste it in your topic.

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#3 fredmerv12

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Posted 10 February 2015 - 09:14 PM

Have a look at this thread and I guess your having the same problem. Let us know if otherwise.
 





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