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USB device acting up


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#1 godzilla1347

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Posted 08 February 2015 - 02:36 AM

I'm running a Dell Dimension XPS 410 desktop with Windows Vista. A week ago, I came back to my computer that was on sleep mode and it wouldn't come back on when I moved the mouse. I cold booted and got an error message that a USB device stopped working but everything worked.  This happened again today and when I cold booted, II noticed that I had no mouse cursor so I thought it was the USB mouse.  I cold booted and everygthing works fine. I went to device manager and there were no yellow exclamation marks nor were there any such marks anywhere in device manager.

 

I'm not sure if a device had actually failed as a piece of hardware doesn't "heal" once you reboot so I'm not sure if it's an external device or a windows issue.



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#2 YeahBleeping

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Posted 12 February 2015 - 06:30 PM

It appears as though you answered your own question.  *moved mouse and mouse wasn't working to wake pc.  *cold booted and had no mouse cursor have a look around the web at static charge buildup.  Try powering down your computer and disconnecting the mouse.  Power the pc back on with the mouse disconnected.  Use the keyboard to power the computer back down.  Re-connect the mouse.  It could also be that the mouse port is failing, but that is not usually the case.



#3 godzilla1347

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Posted 12 February 2015 - 06:37 PM

Strange that this had happened twice within 3 days and hasn't happened again.  What commands keyboard commands do you use to power the computer down in case I should have to do that? Do you need to do that from a command prompt?



#4 YeahBleeping

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Posted 12 February 2015 - 07:09 PM

Use the tab key to cycle through the ' options ' on the sign in screen and use the keyboard arrow keys and or windows key and use the enter key on the keyboard.






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