Jump to content


 


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

Shutdown Problem + Bunch of other problems that are probably related


  • Please log in to reply
19 replies to this topic

#1 kimdan011

kimdan011

  • Members
  • 5 posts
  • OFFLINE
  •  
  • Local time:11:53 AM

Posted 07 February 2015 - 07:45 PM

Hello,

 

A couple of days ago out of nowhere my computer wouldn't shut down. It hung on the shut down screen. I waited a couple of hours but ultimately I just ended up doing a hard shutdown.

 

Now i can't shut down the computer at all, it still hangs on the shut down screen. The same goes for trying to restart my computer. On top of that, i now randomly get software freezes where the computer will freeze up (I am still able to move the mouse when this happens) for several minutes at a time. This usually happens when I open software, on top of the fact that it usually takes several minutes for the program to open in the first place. It won't let me system restore or refresh or anything. Also, my computer will randomly use 100% of the disk drive for no apparent reason. This usually last several minutes.

 

I have ran several antivirus programs, such as an Avast full system scan and a malware-bytes anti malware scan. They found nothing. I used sfc/scannow in the command prompt, and it found a corruption. However, I ran the Dism/RestoreHealth thing and it cleaned it, afterwards of which I ran sfc/scannow again and it found nothing. It didn't fix the problem. I have no idea what to do.

 

Here are my specs:

 

OS:Windows 8.1 64-Bit (6.3, Build 9600)

System Manager: LENOVO

System Model: 20217

BIOS: 74CN31WW(V1.09)

Processor: Intel® Core™ i7-4700MQ CPU @ 2.40GHZ (8CPUs), ~2.4GHz

Memory: 8192MB RAM

DirectX Version 11

 

Attached is the CBS Log File

Attached Files

  • Attached File  CBS.log   360.64KB   5 downloads


BC AdBot (Login to Remove)

 


#2 dinodod

dinodod

  • Members
  • 133 posts
  • OFFLINE
  •  
  • Local time:02:53 PM

Posted 08 February 2015 - 12:40 PM

Run: sfc /scannow and let us know the results.

 

Have a try with this: http://www.askvg.com/fix-windows-8-restart-and-shutdown-problems-by-disabling-hybrid-shutdown-feature/

But it says the issue should have been fixed in the RTM

 

 

If you are comfortable with the registry, you can change this value (Let us know if you need help before you attempt this!):

You can also change this setting to see what process is hanging the shutdown.

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Policies\System

VerboseStatus = 1

Essential Tools for safe computing

https://sites.google.com/site/dinodod/pc-standards

 

Please leave a comment on anything relative and help me expand on it.

 


#3 dc3

dc3

    Bleeping Treehugger


  • Members
  • 30,391 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Sierra Foothills of Northern Ca.
  • Local time:12:53 PM

Posted 08 February 2015 - 12:50 PM

@dinodod

 

If you are going to suggest a registry edit you should provide a program to backup the registry.  If a mistake is made in this type of registry edit you can render the computer inoperable.

 

To backup the registry please down load and install Tweaking.com Registry Backup.
 
Play the video below for operating instructions.
 

Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#4 dinodod

dinodod

  • Members
  • 133 posts
  • OFFLINE
  •  
  • Local time:02:53 PM

Posted 08 February 2015 - 01:08 PM

Hence my disclaimer:  Let us know if you need help before you attempt this!


Essential Tools for safe computing

https://sites.google.com/site/dinodod/pc-standards

 

Please leave a comment on anything relative and help me expand on it.

 


#5 kimdan011

kimdan011
  • Topic Starter

  • Members
  • 5 posts
  • OFFLINE
  •  
  • Local time:11:53 AM

Posted 08 February 2015 - 03:36 PM

 

Run: sfc /scannow and let us know the results.

 

Have a try with this: http://www.askvg.com/fix-windows-8-restart-and-shutdown-problems-by-disabling-hybrid-shutdown-feature/

But it says the issue should have been fixed in the RTM

 

 

If you are comfortable with the registry, you can change this value (Let us know if you need help before you attempt this!):

You can also change this setting to see what process is hanging the shutdown.

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Policies\System

VerboseStatus = 1

 

Backing up my registry seemed simple enough. However, I am not sure how to make the change to my registry. I need help. Also, I ran the sfc scan and it did not find any integrity violations.


Edited by kimdan011, 08 February 2015 - 04:06 PM.


#6 kimdan011

kimdan011
  • Topic Starter

  • Members
  • 5 posts
  • OFFLINE
  •  
  • Local time:11:53 AM

Posted 10 February 2015 - 08:14 PM

bump



#7 Guest_JWebb_*

Guest_JWebb_*

  • Guests
  • OFFLINE
  •  

Posted 10 February 2015 - 09:11 PM

Run this as a batch file.  It works for all versions of Windows. Link

%windir%\system32\SHUTDOWN.exe -s -f -t 01

-s : Shuts down the local computer.

 

-f : Forces running applications to close.

 

-t xx : Sets the timer for system shutdown in xx seconds. The default is 20 seconds.

 

If the computer shuts down it means you have a running application that was forced to close.  Reboot and use task manager to find it.

 

 

 



#8 dinodod

dinodod

  • Members
  • 133 posts
  • OFFLINE
  •  

Posted 11 February 2015 - 05:42 AM

Run this as a batch file.  It works for all versions of Windows. Link

%windir%\system32\SHUTDOWN.exe -s -f -t 01

-s : Shuts down the local computer.

 

-f : Forces running applications to close.

 

-t xx : Sets the timer for system shutdown in xx seconds. The default is 20 seconds.

 

If the computer shuts down it means you have a running application that was forced to close.  Reboot and use task manager to find it.

 

 

 

 

This might work but it does not resolve the issue.


Essential Tools for safe computing

https://sites.google.com/site/dinodod/pc-standards

 

Please leave a comment on anything relative and help me expand on it.

 


#9 Guest_JWebb_*

Guest_JWebb_*

  • Guests
  • OFFLINE
  •  

Posted 11 February 2015 - 12:15 PM

It's not supposed to be a permanent fix.  It allows you to shut down gracefully while you continue to diagnose the underlying problem.



#10 dinodod

dinodod

  • Members
  • 133 posts
  • OFFLINE
  •  
  • Local time:02:53 PM

Posted 11 February 2015 - 02:45 PM

I just made this video.  Never made any videos before.

 


Essential Tools for safe computing

https://sites.google.com/site/dinodod/pc-standards

 

Please leave a comment on anything relative and help me expand on it.

 


#11 dc3

dc3

    Bleeping Treehugger


  • Members
  • 30,391 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Sierra Foothills of Northern Ca.

Posted 12 February 2015 - 09:14 AM

Hence my disclaimer:  Let us know if you need help before you attempt this!

Your "disclaimer" does not address the potential danger of editing the registry, nor do you suggest that the use a program to backup the registry so that it can be restored if an error is made.


Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#12 kimdan011

kimdan011
  • Topic Starter

  • Members
  • 5 posts
  • OFFLINE
  •  
  • Local time:02:53 PM

Posted 14 February 2015 - 08:33 PM

Run this as a batch file.  It works for all versions of Windows. Link

%windir%\system32\SHUTDOWN.exe -s -f -t 01

-s : Shuts down the local computer.

 

-f : Forces running applications to close.

 

-t xx : Sets the timer for system shutdown in xx seconds. The default is 20 seconds.

 

If the computer shuts down it means you have a running application that was forced to close.  Reboot and use task manager to find it.

 

 

 

Computer still wasn't able to shutdown.

 

 

I just made this video.  Never made any videos before.

 

Done. Computer still hangs. It does look like there is extra text when shutting down, but it passes by really fast and then hangs on "Shutting Down" with the wheel still spinning indefinitely.



#13 Guest_JWebb_*

Guest_JWebb_*

  • Guests
  • OFFLINE
  •  

Posted 14 February 2015 - 09:08 PM

I'm lost.  I have never seen a case where that batch file hasn't worked.

 

Try running process explorer.

 

You can manually kill running processes and when you shut down you may be able to see which processes refuse to close.  The batch file will probably kill process explorer, though.

 

Also, check your event viewer.



#14 dinodod

dinodod

  • Members
  • 133 posts
  • OFFLINE
  •  
  • Local time:12:53 PM

Posted 15 February 2015 - 06:28 AM

Ok, just to confirm, there are no processes listed when it hangs upon shutting down?  If not, let's try some other things.

 

1) You can change the value from my post back to 0 to disable the process from showing when shutting down.

2) Start the PC in Safe Mode (Pressing F8 when turning on the PC).  Give it a minute then shut it down normally.  Does this work?

3) Perform a normal startup but DO NOT OPEN ANY APPS.  Perform a shutdown after a few minutes.  Does it hang up?  If it does hang up, Run AutoRuns from MS.  When it opens, go to File -->  Run as Administrator (If listed).  After it performs a scan, go to File --> Save.  Save it as the Autoruns format (.ARN) and post it here.  We then can see what is running on you system.  

4)  Are you running any apps every time when it hangs up?

5) Have you installed the latest drivers from your manufacturer?


Essential Tools for safe computing

https://sites.google.com/site/dinodod/pc-standards

 

Please leave a comment on anything relative and help me expand on it.

 


#15 dinodod

dinodod

  • Members
  • 133 posts
  • OFFLINE
  •  
  • Local time:11:53 AM

Posted 15 February 2015 - 07:12 AM

computersecurityinfo was reported.  Ignore it.

Essential Tools for safe computing

https://sites.google.com/site/dinodod/pc-standards

 

Please leave a comment on anything relative and help me expand on it.

 





0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users