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13 replies to this topic

#1 dayvolt

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Posted 07 February 2015 - 04:25 PM

I have tried almost everything I have read across the internet and nothing helps. I have tried running Internet Explorer, Chrome and Firefox. However the computer that is infected is unable to do anything. I have run AVG, Malware Bytes, Spy bot S&D, and Microsoft Security Essentials in and our of safe mode and nothing is finding the cause. Proxy Server is not checked. I have tried refreshing the DNS information. Can someone please help me

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#2 Broni

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Posted 07 February 2015 - 05:24 PM

Welcome aboard p22002758.gif

 

Are you posting from some other machine?


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#3 dayvolt

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Posted 07 February 2015 - 06:31 PM

Yes. I am posting from a tablet.

#4 Broni

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Posted 07 February 2015 - 06:34 PM

You'd need some other computer and USB flash drive to download some diagnostic tools and transfer them to bad computer.


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#5 dayvolt

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Posted 07 February 2015 - 06:35 PM

Yes I figured that unfortunately my lap top was stolen two days ago. So I guess I will write this computer off.

#6 Broni

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Posted 07 February 2015 - 06:48 PM

Can't you ask a friend of family member?


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#7 dayvolt

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Posted 07 February 2015 - 06:51 PM

I could but I have no clue what to download as you saw I have already gone through several options. I have been fighting this virus for awhile and every once and a while I can get the internet to work for some sights in safe mode but not every time.

#8 Broni

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Posted 07 February 2015 - 06:52 PM

p22002970.gif Download Security Check from here or here and save it to your Desktop.

  • Double-click SecurityCheck.exe
  • Follow the onscreen instructions inside of the black box.
  • A Notepad document should open automatically called checkup.txt; please post the contents of that document.

NOTE 1. If one of your security applications (e.g., third-party firewall) requests permission to allow DIG.EXE access the Internet, allow it to do so.
NOTE 2. SecurityCheck may produce some false warning(s), so leave the results reading to me.
NOTE 3. If you receive UNSUPPORTED OPERATING SYSTEM! ABORTED! message restart computer and Security Check should run

p22002970.gif Please download Farbar Service Scanner (FSS) and run it on the computer with the issue.
  • Make sure the following options are checked:
    • Internet Services
    • Windows Firewall
    • System Restore
    • Security Center/Action Center
    • Windows Update
    • Windows Defender
    • Other Services
  • Press "Scan".
  • It will create a log (FSS.txt) in the same directory the tool is run.
  • Please copy and paste the log to your reply.


p22002970.gif Please download MiniToolBox and run it.

Checkmark following boxes:
  • Report IE Proxy Settings
  • Report FF Proxy Settings
  • List content of Hosts
  • List IP configuration
  • List Winsock Entries
  • List last 10 Event Viewer log
  • List Installed Programs
  • List Devices (do NOT change any settings here)
  • List Users, Partitions and Memory size
  • List Restore Points

Click Go and post the result.

p22002970.gif Please download Malwarebytes Anti-Malware (MBAM) to your desktop.
NOTE. If you already have MBAM 2.0 installed scroll down.

  • Double-click mb3-setup-1878.1878-3.3.1.2183.exe and follow the prompts to install the program.
  • At the end, be sure a checkmark is placed next to the following:

    • Launch Malwarebytes Anti-Malware
    • A 14 day trial of the Premium features is pre-selected. You may deselect this if you wish, and it will not diminish the scanning and removal capabilities of the program.

  • Click Finish.
  • On the Dashboard, click the 'Update Now >>' link
  • After the update completes, click the 'Scan Now >>' button.
  • Or, on the Dashboard, click the Scan Now >> button.
  • If an update is available, click the Update Now button.
  • A Threat Scan will begin.
  • When the scan is complete, if there have been detections, click Apply Actions to allow MBAM to clean what was detected.
  • In most cases, a restart will be required.
  • Wait for the prompt to restart the computer to appear, then click on Yes.



If you already have MBAM 2.0 installed:

  • On the Dashboard, click the 'Update Now >>' link
  • After the update completes, click the 'Scan Now >>' button.
  • Or, on the Dashboard, click the Scan Now >> button.
  • If an update is available, click the Update Now button.
  • A Threat Scan will begin.
  • When the scan is complete, if there have been detections, click Apply Actions to allow MBAM to clean what was detected.
  • In most cases, a restart will be required.
  • Wait for the prompt to restart the computer to appear, then click on Yes.


How to get logs:
(Export log to save as txt)


  • After the restart once you are back at your desktop, open MBAM once more.
  • Click on the History tab > Application Logs.
  • Double click on the Scan Log which shows the Date and time of the scan just performed.
  • Click 'Export'.
  • Click 'Text file (*.txt)'
  • In the Save File dialog box which appears, click on Desktop.
  • In the File name: box type a name for your scan log.
  • A message box named 'File Saved' should appear stating "Your file has been successfully exported".
  • Click Ok
  • Attach that saved log to your next reply.



(Copy to clipboard for pasting into forum replies or tickets)

  • After the restart once you are back at your desktop, open MBAM once more.
  • Click on the History tab > Application Logs.
  • Double click on the Scan Log which shows the Date and time of the scan just performed.
  • Click 'Copy to Clipboard'
  • Paste the contents of the clipboard into your reply.


p22002970.gifDownload 51a5f31352b88-icon_MBAR.pngMalwarebytes Anti-Rootkit (MBAR) to your desktop.
  • Warning! Malwarebytes Anti-Rootkit needs to be run from an account with administrator rights.
  • Double click on downloaded file. OK self extracting prompt.
  • MBAR will start. Click "Next" to continue.
  • Click in the following screen "Update" to obtain the latest malware definitions.
  • Once the update is complete select "Next" and click "Scan".
  • When the scan is finished and no malware has been found select "Exit".
  • If malware was detected, make sure to check all the items and click "Cleanup". Reboot your computer.
  • Open the MBAR folder located on your Desktop and paste the content of the following files in your next reply:
  • "mbar-log-{date} (xx-xx-xx).txt"
  • "system-log.txt"


NOTE. If you see This version requires you to completely exit the Anti Malware application message right click on the Malwarebytes Anti-Malware icon in the system tray and click on Exit.

p22002970.gif Please download Rkill (courtesy of BleepingComputer.com) to your desktop.
There are 2 different versions. If one of them won't run then download and try to run the other one.
You only need to get one of these to run, not all of them. You may get warnings from your antivirus about this tool, ignore them or shutdown your antivirus.

rKill.exe: http://www.bleepingcomputer.com/download/rkill/dl/10/
iExplore.exe (renamed rKill.exe): http://www.bleepingcomputer.com/download/rkill/dl/11/

  • Double-click on the Rkill desktop icon to run the tool.
  • If using Windows Vista, 7 or 8 right-click on it and choose Run As Administrator.
  • A black DOS box will briefly flash and then disappear. This is normal and indicates the tool ran successfully.
  • If not, delete the file, then download and use the one provided in Link 2.
  • Do not reboot until instructed.
  • If the tool does not run from any of the links provided, please let me know.


If normal mode still doesn't work, run the tool from safe mode.

When the scan is done Notepad will open with rKill log.
Post it in your next reply.

NOTE. rKill.txt log will also be present on your desktop.

NOTE Do NOT wrap your logs in "quote" or "code" brackets.
Do NOT use spoilers.
Do NOT edit your reply to post additional logs. Create new reply. I'll not get any email notifications about edits so I won't know you posted something new.


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#9 dayvolt

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Posted 08 February 2015 - 01:43 PM

I have downloaded the programs onto a flash drive. I will be returning home shortly to run the programs. Should these programs fix the problem or just give you an idea on what is wrong?



#10 Broni

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Posted 08 February 2015 - 02:36 PM

We won't know until we see the results.


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#11 dayvolt

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Posted 08 February 2015 - 06:14 PM

 Results of screen317's Security Check version 0.99.96 
 Windows 7 Service Pack 1 x64 (UAC is disabled!) 
 Internet Explorer 11 
``````````````Antivirus/Firewall Check:``````````````
 Windows Firewall Enabled! 
Microsoft Security Essentials  
 Antivirus up to date! 
`````````Anti-malware/Other Utilities Check:`````````
 Malwarebytes Anti-Malware version 2.0.3.1025 
 JavaFX 2.1.1   
 Java 7 Update 25 
 Java version 32-bit out of Date!
  Java 64-bit 8 Update 31 
  Adobe Flash Player 15.0.0.152 Flash Player out of Date! 
 Adobe Reader XI 
 Mozilla Firefox 23.0.1 Firefox out of Date! 
 Google Chrome 38.0.2125.101 Google Chrome out of date! 
````````Process Check: objlist.exe by Laurent```````` 
 Microsoft Security Essentials MSMpEng.exe
 Microsoft Security Essentials msseces.exe
`````````````````System Health check`````````````````
 Total Fragmentation on Drive C: 0%
````````````````````End of Log``````````````````````
 



#12 dayvolt

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Posted 08 February 2015 - 06:18 PM

Farbar Service Scanner Version: 17-01-2015
Ran by Dayvolt (administrator) on 08-02-2015 at 15:31:56
Running from "F:\FSS"
Microsoft Windows 7 Home Premium  Service Pack 1 (X64)
Boot Mode: Normal
****************************************************************

Internet Services:
============

Connection Status:
==============
Localhost is accessible.
LAN connected.
Google IP is accessible.
Google.com is accessible.
Yahoo.com is accessible.

Windows Firewall:
=============

Firewall Disabled Policy:
==================

System Restore:
============

System Restore Policy:
========================

Action Center:
============

Windows Update:
============

Windows Autoupdate Disabled Policy:
============================

Windows Defender:
==============
WinDefend Service is not running. Checking service configuration:
The start type of WinDefend service is set to Demand. The default start type is Auto.
The ImagePath of WinDefend service is OK.
The ServiceDll of WinDefend service is OK.

Windows Defender Disabled Policy:
==========================
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows Defender]
"DisableAntiSpyware"=DWORD:1

Other Services:
==============

File Check:
========
C:\Windows\System32\nsisvc.dll => File is digitally signed
C:\Windows\System32\drivers\nsiproxy.sys => File is digitally signed
C:\Windows\System32\dhcpcore.dll => File is digitally signed
C:\Windows\System32\drivers\afd.sys => File is digitally signed
C:\Windows\System32\drivers\tdx.sys => File is digitally signed
C:\Windows\System32\Drivers\tcpip.sys => File is digitally signed
C:\Windows\System32\dnsrslvr.dll => File is digitally signed
C:\Windows\System32\mpssvc.dll => File is digitally signed
C:\Windows\System32\bfe.dll => File is digitally signed
C:\Windows\System32\drivers\mpsdrv.sys => File is digitally signed
C:\Windows\System32\SDRSVC.dll => File is digitally signed
C:\Windows\System32\vssvc.exe => File is digitally signed
C:\Windows\System32\wscsvc.dll => File is digitally signed
C:\Windows\System32\wbem\WMIsvc.dll => File is digitally signed
C:\Windows\System32\wuaueng.dll => File is digitally signed
C:\Windows\System32\qmgr.dll => File is digitally signed
C:\Windows\System32\es.dll => File is digitally signed
C:\Windows\System32\cryptsvc.dll => File is digitally signed
C:\Program Files\Windows Defender\MpSvc.dll => File is digitally signed
C:\Windows\System32\ipnathlp.dll => File is digitally signed
C:\Windows\System32\iphlpsvc.dll => File is digitally signed
C:\Windows\System32\svchost.exe => File is digitally signed
C:\Windows\System32\rpcss.dll => File is digitally signed

**** End of log ****


MiniToolBox by Farbar  Version: 30-11-2014
Ran by Dayvolt (administrator) on 08-02-2015 at 15:33:57
Running from "F:\MiniToolBox"
Microsoft Windows 7 Home Premium  Service Pack 1 (X64)
Boot Mode: Normal
***************************************************************************

========================= IE Proxy Settings: ==============================

Proxy is not enabled.
ProxyServer: http=127.0.0.1:54685;https=127.0.0.1:54685

========================= FF Proxy Settings: ==============================

========================= Hosts content: =================================

 

========================= IP Configuration: ================================

Realtek PCIe GBE Family Controller = Local Area Connection (Connected)

# ----------------------------------
# IPv4 Configuration
# ----------------------------------
pushd interface ipv4

reset
set global icmpredirects=enabled

popd
# End of IPv4 configuration

 

Windows IP Configuration

   Host Name . . . . . . . . . . . . : Dayvolt-PC
   Primary Dns Suffix  . . . . . . . :
   Node Type . . . . . . . . . . . . : Broadcast
   IP Routing Enabled. . . . . . . . : No
   WINS Proxy Enabled. . . . . . . . : No

Ethernet adapter Local Area Connection:

   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Realtek PCIe GBE Family Controller
   Physical Address. . . . . . . . . : B8-AC-6F-DA-04-1E
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes
   Link-local IPv6 Address . . . . . : fe80::d851:6b5c:e98b:3b59%10(Preferred)
   IPv4 Address. . . . . . . . . . . : 192.168.1.5(Preferred)
   Subnet Mask . . . . . . . . . . . : 255.255.255.0
   Lease Obtained. . . . . . . . . . : Saturday, February 07, 2015 4:09:14 PM
   Lease Expires . . . . . . . . . . : Monday, February 09, 2015 4:09:14 AM
   Default Gateway . . . . . . . . . : 192.168.1.1
   DHCP Server . . . . . . . . . . . : 192.168.1.1
   DHCPv6 IAID . . . . . . . . . . . : 246983791
   DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-14-DE-0F-3C-B8-AC-6F-DA-04-1E
   DNS Servers . . . . . . . . . . . : 192.168.1.1
   NetBIOS over Tcpip. . . . . . . . : Enabled


Malwarebytes Anti-Malware
www.malwarebytes.org

Scan Date: 2/8/2015
Scan Time: 4:57:55 PM
Logfile:
Administrator: Yes

Version: 2.00.3.1025
Malware Database: v2014.11.16.02
Rootkit Database: v2014.11.12.01
License: Free
Malware Protection: Disabled
Malicious Website Protection: Disabled
Self-protection: Disabled

OS: Windows 7 Service Pack 1
CPU: x64
File System: NTFS
User: Dayvolt

Scan Type: Threat Scan
Result: Completed
Objects Scanned: 317371
Time Elapsed: 15 min, 41 sec

Memory: Enabled
Startup: Enabled
Filesystem: Enabled
Archives: Enabled
Rootkits: Enabled
Deep Rootkit Scan: Enabled
Heuristics: Enabled
PUP: Enabled
PUM: Enabled

Processes: 0
(No malicious items detected)

Modules: 0
(No malicious items detected)

Registry Keys: 0
(No malicious items detected)

Registry Values: 0
(No malicious items detected)

Registry Data: 0
(No malicious items detected)

Folders: 0
(No malicious items detected)

Files: 0
(No malicious items detected)

Physical Sectors: 0
(No malicious items detected)

(end)


Malwarebytes Anti-Rootkit BETA 1.08.3.1004
www.malwarebytes.org

Database version:
  main:    v2014.11.18.05
  rootkit: v2014.11.12.01

Windows 7 Service Pack 1 x64 NTFS
Internet Explorer 11.0.9600.17501
Dayvolt :: DAYVOLT-PC [administrator]

2/8/2015 4:14:25 PM
mbar-log-2015-02-08 (16-14-25).txt

Scan type: Quick scan
Scan options enabled: Anti-Rootkit | Drivers | MBR | Physical Sectors | Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken
Scan options disabled:
Kernel memory modifications detected. Deep Anti-Rootkit Scan engaged.
Objects scanned: 316375
Time elapsed: 20 minute(s),

Memory Processes Detected: 0
(No malicious items detected)

Memory Modules Detected: 0
(No malicious items detected)

Registry Keys Detected: 0
(No malicious items detected)

Registry Values Detected: 0
(No malicious items detected)

Registry Data Items Detected: 0
(No malicious items detected)

Folders Detected: 0
(No malicious items detected)

Files Detected: 0
(No malicious items detected)

Physical Sectors Detected: 0
(No malicious items detected)

(end)


Rkill 2.7.0 by Lawrence Abrams (Grinler)
http://www.bleepingcomputer.com/
Copyright 2008-2015 BleepingComputer.com
More Information about Rkill can be found at this link:
 http://www.bleepingcomputer.com/forums/topic308364.html

Program started at: 02/08/2015 04:41:21 PM in x64 mode.
Windows Version: Windows 7 Home Premium Service Pack 1

Checking for Windows services to stop:

 * No malware services found to stop.

Checking for processes to terminate:

 * No malware processes found to kill.

Checking Registry for malware related settings:

 * No issues found in the Registry.

Resetting .EXE, .COM, & .BAT associations in the Windows Registry.

Performing miscellaneous checks:

 * ALERT: ZEROACCESS rootkit symptoms found!

     * C:\Users\Dayvolt\AppData\Local\{932521b4-3568-72f6-af54-29cb2687119a}\ [ZA Dir]
     * C:\Users\Dayvolt\AppData\Local\{932521b4-3568-72f6-af54-29cb2687119a}\L\ [ZA Dir]
     * C:\Users\Dayvolt\AppData\Local\{932521b4-3568-72f6-af54-29cb2687119a}\U\ [ZA Dir]

 * Reparse Point/Junctions Found (Most likely legitimate)!

     * C:\Windows\AppPatch\nbin => C:\PROGRA~2\SearchProtect\SearchProtect\bin [Dir]
     * C:\Windows\system64 => c:\users [Dir]

Checking Windows Service Integrity:

 * No issues found.

Searching for Missing Digital Signatures:

 * No issues found.

Checking HOSTS File:

 * No issues found.

Program finished at: 02/08/2015 04:42:40 PM
Execution time: 0 hours(s), 1 minute(s), and 18 seconds(s)



#13 dayvolt

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Posted 08 February 2015 - 06:23 PM

That is every log I got from running the programs. However, I still can not get the internet to read any page. It says Can not display page. There is also a pop up the says the "NoasZbragg.exe" and "NoasZbraggHelper.exe", I believe those are exact spelling, has stopped working. Those pop ups did not stop popping up. Hundreds popped up before I shut the computer down.



#14 Broni

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Posted 08 February 2015 - 07:28 PM

You're infected with ZeroAccess rootkit.

It'll require elevated help.

 

Please follow the instructions in THIS GUIDE starting at Step 6. If you cannot complete a step, skip it and continue.

Once the proper logs are created, then make a NEW TOPIC and post it HERE. Please include a description of your computer issues, what you have done to resolve them, and a link to this topic.

If you can produce at least some of the logs, then please create the new topic and explain what happens when you try to create the log(s) that you couldn't get. If you cannot produce any of the logs, then still post the topic and explain that you followed the Prep. Guide, were unable to create the logs, and describe what happens when you try to create the logs.

It would be helpful if you post a note here once you have completed the steps in the guide and have started your topic in malware removal. Good luck and be patient.

If HelpBot replies to your topic, PLEASE follow Step One so it will report your topic to the team members.


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