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Spybot SD and Malware bytes not removing problem. Huge memory and processor use


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2 replies to this topic

#1 silvestre71

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Posted 07 February 2015 - 12:12 PM

Hello,

 

My computer is running very slow, with over 50% of the ram and processor being occupied when I am not running any programs.  I've run Malware Bytes and Spybot S&D but the problem persists.  If any one could help me identify the issue, it would be greatly appreciated.

 

Thank you so much!

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#2 nasdaq

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Posted 11 February 2015 - 09:40 AM

Hello, Welcome to BleepingComputer.
I'm nasdaq and will be helping you.

If you can please print this topic it will make it easier for you to follow the instructions and complete all of the necessary steps in the order listed.
===

Open notepad (Start =>All Programs => Accessories => Notepad). Please copy the entire contents of the code box below.
start

CloseProcesses:

Winlogon\Notify\SDWinLogon-x32: SDWinLogon.dll [X]
ShellIconOverlayIdentifiers: [00avast] -> {472083B0-C522-11CF-8763-00608CC02F24} =>  No File
FF Plugin: @microsoft.com/GENUINE -> disabled No File
FF Plugin-x32: @microsoft.com/GENUINE -> disabled No File
FF user.js: detected! => C:\Users\Jasmin\AppData\Roaming\Mozilla\Firefox\Profiles\e2f3yfx5.default\user.js
CHR StartupUrls: Default -> "hxxp://gmail.com/", "hxxp://www.trovi.com/?gd=&ctid=CT3324790&octid=EB_ORIGINAL_CTID&ISID=MDFF64E6D-13EC-47EC-82E4-165202982C05&SearchSource=55&CUI=&UM=5&UP=SPED3792B9-86B8-411D-A2C5-15BD26359EC7&SSPV=SP21511A_sp_ch"

End
Save the files as fixlist.txt into the same folder as FRST

Run FRST and click Fix only once and wait.

Restart the computer normally to reset the registry.

The tool will create a log Fixlog.txt please post it to your reply.
===

Please download AdwCleaner by Xplode onto your Desktop.
  • Close all open programs and internet browsers.
  • Double click on AdwCleaner.exe to run the tool.
  • Click the Scan button and wait for the process to complete.
  • Click the Report button and the report will open in Notepad.
IMPORTANT
  • If you click the Clean button all items listed in the report will be removed.
If you find some false positive items or programs that you wish to keep, Close the AdwCleaner windows.
  • Close all open programs and internet browsers.
  • Double click on AdwCleaner.exe to run the tool.
  • Click the Scan button and wait for the process to complete.
  • Check off the element(s) you wish to keep.
  • Click on the Clean button follow the prompts.
  • A log file will automatically open after the scan has finished.
  • Please post the content of that log file with your next answer.
  • You can find the log file at C:\AdwCleaner[Sn].txt (n is a number).
===

How is the computer running now?

#3 nasdaq

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Posted 16 February 2015 - 08:55 AM

Due to the lack of feedback, this topic is now closed.

In the event you still have problems, please send me or any Moderator a Private Message and ask them to reopen this topic within the next 5 days.

Please include a link to your topic in the Private Message. Thank you.




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