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No Facebook games will load


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1 reply to this topic

#1 nerdifiedgeek

nerdifiedgeek

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  • Local time:03:44 PM

Posted 07 February 2015 - 10:31 AM

Well, it's been years since I've had to come to this forum, but this issue I've stumbled on does not seem to have an answer outside of trying to reinstall Windows. Hopefully some of you have another solution.

 

The issue is Facebook games will not load. Every game I try it gets stuck on the load/connecting stage. It works fine on another computer. Logging into other Facebook accounts results in the same thing as well. Here are the things I have tried..

 

 

  • I've run MalwareBytes, McAffee, Microsoft Security Essentials, TDSKiller, Microsoft Malicious Removal Tool, AVG, possibly others, I don't remember all of them at this point.
  • I've cleared the cache from all browsers
  • I've cleared the cache of Flash Player
  • I've uninstalled Flash Player, Chrome, FireFox, and reinstalled them
  • I've reverted back to an older Internet Explorer and reinstalled to version 10
  • I've disabled the Windows Firewall
  • I've booted in safe mode with networking and tried from there
  • I've made sure JavaScript and ActiveX are enabled on the browser settings
  • I've tested on sites such as dslreports.com (which offers both java and flash based speed tests), it works fine
  • I've pulled my hair out

So far nothing has made any difference. This computer was infected with malware back in January, and I believe it was around the same time that the games stopped working. It's likely related I'm sure, but everything appears clean at this point. 

 

Any suggestions would be greatly appreciated. I saw that it was requested to other users to provide information from Speccy, so here it is..

http://speccy.piriform.com/results/vRgldwTYjW5G3eQG4hO6jf7

 

Also some information from MiniToolBox..

 

MiniToolBox by Farbar  Version: 30-11-2014
Ran by Shirley (administrator) on 07-02-2015 at 10:30:27
Running from "C:\Users\Shirley\Downloads"
Microsoft Windows 7 Home Premium  Service Pack 1 (X64)
Boot Mode: Normal
***************************************************************************
 
========================= Event log errors: ===============================
 
Application errors:
==================
Error: (02/07/2015 09:24:18 AM) (Source: Application Hang) (User: )
Description: The program RegistryCleaner.exe version 5.0.0.66 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.
 
Process ID: 13ec
 
Start Time: 01d042e174c31640
 
Termination Time: 16
 
Application Path: C:\Program Files (x86)\Glary Utilities 5\RegistryCleaner.exe
 
Report Id:
 
Error: (02/07/2015 09:21:48 AM) (Source: Application Hang) (User: )
Description: The program RegistryCleaner.exe version 5.0.0.66 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.
 
Process ID: 1168
 
Start Time: 01d042e0a3f4be45
 
Termination Time: 4
 
Application Path: C:\Program Files (x86)\Glary Utilities 5\RegistryCleaner.exe
 
Report Id:
 
Error: (02/07/2015 01:25:29 AM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 13275
 
Error: (02/07/2015 01:25:29 AM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledEvent 13275
 
Error: (02/07/2015 01:25:29 AM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: Continuously busy for more than a second
 
Error: (02/07/2015 01:25:28 AM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 11949
 
Error: (02/07/2015 01:25:28 AM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledEvent 11949
 
Error: (02/07/2015 01:25:28 AM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: Continuously busy for more than a second
 
Error: (02/07/2015 01:25:27 AM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 10935
 
Error: (02/07/2015 01:25:27 AM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledEvent 10935
 
 
System errors:
=============
Error: (02/07/2015 09:26:58 AM) (Source: Service Control Manager) (User: )
Description: The Windows Media Player Network Sharing Service service terminated unexpectedly.  It has done this 2 time(s).  The following corrective action will be taken in 30000 milliseconds: Restart the service.
 
Error: (02/07/2015 09:26:50 AM) (Source: Service Control Manager) (User: )
Description: The Windows Search service terminated unexpectedly.  It has done this 1 time(s).  The following corrective action will be taken in 30000 milliseconds: Restart the service.
 
Error: (02/07/2015 09:26:48 AM) (Source: Service Control Manager) (User: )
Description: The BsHelpCS service terminated unexpectedly.  It has done this 1 time(s).
 
Error: (02/07/2015 09:26:19 AM) (Source: Service Control Manager) (User: )
Description: The Apple Mobile Device service terminated unexpectedly.  It has done this 1 time(s).  The following corrective action will be taken in 60000 milliseconds: Restart the service.
 
Error: (02/07/2015 09:26:16 AM) (Source: Service Control Manager) (User: )
Description: The BlueSoleilCS service terminated unexpectedly.  It has done this 1 time(s).
 
Error: (02/07/2015 09:26:13 AM) (Source: Service Control Manager) (User: )
Description: The Fitbit Connect Service service terminated unexpectedly.  It has done this 1 time(s).  The following corrective action will be taken in 0 milliseconds: Restart the service.
 
Error: (02/07/2015 09:26:11 AM) (Source: Service Control Manager) (User: )
Description: The Skype Click to Call Updater service terminated unexpectedly.  It has done this 1 time(s).
 
Error: (02/07/2015 09:25:00 AM) (Source: Service Control Manager) (User: )
Description: The Windows Media Player Network Sharing Service service terminated unexpectedly.  It has done this 1 time(s).  The following corrective action will be taken in 30000 milliseconds: Restart the service.
 
Error: (02/06/2015 11:58:12 PM) (Source: Service Control Manager) (User: )
Description: A timeout was reached (30000 milliseconds) while waiting for the Ralink UPnP Media Server service to connect.
 
Error: (02/06/2015 11:32:39 PM) (Source: Service Control Manager) (User: )
Description: A timeout was reached (30000 milliseconds) while waiting for the Ralink UPnP Media Server service to connect.
 
 
Microsoft Office Sessions:
=========================
Error: (02/07/2015 09:24:18 AM) (Source: Application Hang)(User: )
Description: RegistryCleaner.exe5.0.0.6613ec01d042e174c3164016C:\Program Files (x86)\Glary Utilities 5\RegistryCleaner.exe
 
Error: (02/07/2015 09:21:48 AM) (Source: Application Hang)(User: )
Description: RegistryCleaner.exe5.0.0.66116801d042e0a3f4be454C:\Program Files (x86)\Glary Utilities 5\RegistryCleaner.exe
 
Error: (02/07/2015 01:25:29 AM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 13275
 
Error: (02/07/2015 01:25:29 AM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: m->NextScheduledEvent 13275
 
Error: (02/07/2015 01:25:29 AM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: Continuously busy for more than a second
 
Error: (02/07/2015 01:25:28 AM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 11949
 
Error: (02/07/2015 01:25:28 AM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: m->NextScheduledEvent 11949
 
Error: (02/07/2015 01:25:28 AM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: Continuously busy for more than a second
 
Error: (02/07/2015 01:25:27 AM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 10935
 
Error: (02/07/2015 01:25:27 AM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: m->NextScheduledEvent 10935
 
 
 
=========================== Installed Programs ============================
Adobe Reader XI (11.0.10) (HKLM-x32\...\{AC76BA86-7AD7-1033-7B44-AB0000000001}) (Version: 11.0.10 - Adobe Systems Incorporated)
Adobe Refresh Manager (x32 Version: 1.8.0 - Adobe Systems Incorporated) Hidden
Adobe Shockwave Player 12.1 (HKLM-x32\...\Adobe Shockwave Player) (Version: 12.1.6.156 - Adobe Systems, Inc.)
AMD Accelerated Video Transcoding (Version: 13.20.100.31206 - Advanced Micro Devices, Inc.) Hidden
AMD Catalyst Control Center (x32 Version: 2013.1206.1603.28764 - Advanced Micro Devices, Inc.) Hidden
AMD Catalyst Install Manager (HKLM\...\{308051DA-0048-7A07-FE8B-9B6EC119A9E8}) (Version: 8.0.915.0 - Advanced Micro Devices, Inc.)
AMD Drag and Drop Transcoding (Version: 2.00.0000 - Advanced Micro Devices, Inc.) Hidden
AMD Fuel (Version: 2013.1206.1603.28764 - Advanced Micro Devices, Inc.) Hidden
AMD Media Foundation Decoders (Version: 1.0.81206.1620 - Advanced Micro Devices, Inc.) Hidden
AMD Steady Video Plug-In  (Version: 2.06.0000 - AMD) Hidden
AMD USB Audio Driver Filter (HKLM-x32\...\{A3AB35FA-943E-4799-99DC-46EFD59E998F}) (Version: 1.0.7.0031 - Advanced Micro Devices, Inc.)
AMD Wireless Display v3.0 (Version: 1.0.0.14 - Advanced Micro Devices, Inc.) Hidden
Apple Application Support (HKLM-x32\...\{83CAF0DE-8D3B-4C37-A631-2B8F16EC3031}) (Version: 3.1 - Apple Inc.)
Apple Mobile Device Support (HKLM\...\{BDD99690-3541-4619-9D2A-3CDDB3E15F9E}) (Version: 8.0.5.6 - Apple Inc.)
Apple Software Update (HKLM-x32\...\{789A5B64-9DD9-4BA5-915A-F0FC0A1B7BFE}) (Version: 2.1.3.127 - Apple Inc.)
Bejeweled 2 Deluxe 1.1 (HKLM-x32\...\Bejeweled 2 Deluxe 1.1) (Version: 1.1 - PopCap Games)
Bonjour (HKLM\...\{6E3610B2-430D-4EB0-81E3-2B57E8B9DE8D}) (Version: 3.0.0.10 - Apple Inc.)
Catalyst Control Center - Branding (x32 Version: 1.00.0000 - Advanced Micro Devices, Inc.) Hidden
Catalyst Control Center Graphics Previews Common (x32 Version: 2013.1206.1603.28764 - Advanced Micro Devices, Inc.) Hidden
Catalyst Control Center InstallProxy (x32 Version: 2013.1206.1603.28764 - Advanced Micro Devices, Inc.) Hidden
Catalyst Control Center Localization All (x32 Version: 2013.1206.1603.28764 - Advanced Micro Devices, Inc.) Hidden
CCC Help Chinese Standard (x32 Version: 2013.1206.1602.28764 - Advanced Micro Devices, Inc.) Hidden
CCC Help Chinese Traditional (x32 Version: 2013.1206.1602.28764 - Advanced Micro Devices, Inc.) Hidden
CCC Help Czech (x32 Version: 2013.1206.1602.28764 - Advanced Micro Devices, Inc.) Hidden
CCC Help Danish (x32 Version: 2013.1206.1602.28764 - Advanced Micro Devices, Inc.) Hidden
CCC Help Dutch (x32 Version: 2013.1206.1602.28764 - Advanced Micro Devices, Inc.) Hidden
CCC Help English (x32 Version: 2013.1206.1602.28764 - Advanced Micro Devices, Inc.) Hidden
CCC Help Finnish (x32 Version: 2013.1206.1602.28764 - Advanced Micro Devices, Inc.) Hidden
CCC Help French (x32 Version: 2013.1206.1602.28764 - Advanced Micro Devices, Inc.) Hidden
CCC Help German (x32 Version: 2013.1206.1602.28764 - Advanced Micro Devices, Inc.) Hidden
CCC Help Greek (x32 Version: 2013.1206.1602.28764 - Advanced Micro Devices, Inc.) Hidden
CCC Help Hungarian (x32 Version: 2013.1206.1602.28764 - Advanced Micro Devices, Inc.) Hidden
CCC Help Italian (x32 Version: 2013.1206.1602.28764 - Advanced Micro Devices, Inc.) Hidden
CCC Help Japanese (x32 Version: 2013.1206.1602.28764 - Advanced Micro Devices, Inc.) Hidden
CCC Help Korean (x32 Version: 2013.1206.1602.28764 - Advanced Micro Devices, Inc.) Hidden
CCC Help Norwegian (x32 Version: 2013.1206.1602.28764 - Advanced Micro Devices, Inc.) Hidden
CCC Help Polish (x32 Version: 2013.1206.1602.28764 - Advanced Micro Devices, Inc.) Hidden
CCC Help Portuguese (x32 Version: 2013.1206.1602.28764 - Advanced Micro Devices, Inc.) Hidden
CCC Help Russian (x32 Version: 2013.1206.1602.28764 - Advanced Micro Devices, Inc.) Hidden
CCC Help Spanish (x32 Version: 2013.1206.1602.28764 - Advanced Micro Devices, Inc.) Hidden
CCC Help Swedish (x32 Version: 2013.1206.1602.28764 - Advanced Micro Devices, Inc.) Hidden
CCC Help Thai (x32 Version: 2013.1206.1602.28764 - Advanced Micro Devices, Inc.) Hidden
CCC Help Turkish (x32 Version: 2013.1206.1602.28764 - Advanced Micro Devices, Inc.) Hidden
ccc-utility64 (Version: 2013.1206.1603.28764 - Advanced Micro Devices, Inc.) Hidden
CCleaner (HKLM\...\CCleaner) (Version: 5.02 - Piriform)
Cisco EAP-FAST Module (HKLM-x32\...\{64BF0187-F3D2-498B-99EA-163AF9AE6EC9}) (Version: 2.2.14 - Cisco Systems, Inc.)
Cisco LEAP Module (HKLM-x32\...\{51C7AD07-C3F6-4635-8E8A-231306D810FE}) (Version: 1.0.19 - Cisco Systems, Inc.)
Cisco PEAP Module (HKLM-x32\...\{ED5776D5-59B4-46B7-AF81-5F2D94D7C640}) (Version: 1.1.6 - Cisco Systems, Inc.)
Definition Update for Microsoft Office 2010 (KB2910899) 64-Bit Edition (HKLM\...\{90140000-003D-0000-1000-0000000FF1CE}_Office14.SingleImage_{4A25440C-70D7-45A3-881E-92DD0D6C0BDB}) (Version:  - Microsoft)
Fitbit Connect (HKLM-x32\...\{E54705FB-98A6-4C03-B2DC-D8C3B5486DCD}) (Version: 2.0.0.6512 - Fitbit Inc.)
Glary Utilities 5.18 (HKLM-x32\...\Glary Utilities 5) (Version: 5.18.0.31 - Glarysoft Ltd)
Google Chrome (HKLM-x32\...\Google Chrome) (Version: 40.0.2214.111 - Google Inc.)
Google Earth (HKLM-x32\...\{4D2A6330-2F8B-11E3-9C40-B8AC6F97B88E}) (Version: 7.1.2.2041 - Google)
Google Update Helper (x32 Version: 1.3.25.11 - Google Inc.) Hidden
Google Update Helper (x32 Version: 1.3.26.9 - Google Inc.) Hidden
GoToAssist Corporate (HKLM-x32\...\GoToAssist) (Version: 10.4.0.896 - Citrix Online, a division of Citrix Systems, Inc.)
iCloud (HKLM\...\{309768A4-A2BB-4930-A5A2-8169678C9B4C}) (Version: 4.0.6.28 - Apple Inc.)
iTunes (HKLM\...\{2ABBBD91-91E5-4AD7-929A-FE15D1DC0576}) (Version: 12.0.1.26 - Apple Inc.)
Malwarebytes Anti-Malware version 2.0.4.1028 (HKLM-x32\...\Malwarebytes Anti-Malware_is1) (Version: 2.0.4.1028 - Malwarebytes Corporation)
McAfee Security Scan Plus (HKLM\...\McAfee Security Scan) (Version: 3.10.106.1 - McAfee, Inc.)
Microsoft .NET Framework 4.5.2 (HKLM\...\{92FB6C44-E685-45AD-9B20-CADF4CABA132} - 1033) (Version: 4.5.51209 - Microsoft Corporation)
Microsoft .NET Framework 4.5.2 (Version: 4.5.51209 - Microsoft Corporation) Hidden
Microsoft Office Access MUI (English) 2010 (Version: 14.0.7015.1000 - Microsoft Corporation) Hidden
Microsoft Office Access Setup Metadata MUI (English) 2010 (Version: 14.0.7015.1000 - Microsoft Corporation) Hidden
Microsoft Office Excel MUI (English) 2010 (Version: 14.0.7015.1000 - Microsoft Corporation) Hidden
Microsoft Office Home and Student 2010 (HKLM\...\Office14.SingleImage) (Version: 14.0.7015.1000 - Microsoft Corporation)
Microsoft Office Office 32-bit Components 2010 (Version: 14.0.7015.1000 - Microsoft Corporation) Hidden
Microsoft Office OneNote MUI (English) 2010 (Version: 14.0.7015.1000 - Microsoft Corporation) Hidden
Microsoft Office Outlook MUI (English) 2010 (Version: 14.0.7015.1000 - Microsoft Corporation) Hidden
Microsoft Office PowerPoint MUI (English) 2010 (Version: 14.0.7015.1000 - Microsoft Corporation) Hidden
Microsoft Office Proof (English) 2010 (Version: 14.0.7015.1000 - Microsoft Corporation) Hidden
Microsoft Office Proof (French) 2010 (Version: 14.0.7015.1000 - Microsoft Corporation) Hidden
Microsoft Office Proof (Spanish) 2010 (Version: 14.0.7015.1000 - Microsoft Corporation) Hidden
Microsoft Office Proofing (English) 2010 (Version: 14.0.7015.1000 - Microsoft Corporation) Hidden
Microsoft Office Publisher MUI (English) 2010 (Version: 14.0.7015.1000 - Microsoft Corporation) Hidden
Microsoft Office Shared 32-bit MUI (English) 2010 (Version: 14.0.7015.1000 - Microsoft Corporation) Hidden
Microsoft Office Shared MUI (English) 2010 (Version: 14.0.7015.1000 - Microsoft Corporation) Hidden
Microsoft Office Shared Setup Metadata MUI (English) 2010 (Version: 14.0.7015.1000 - Microsoft Corporation) Hidden
Microsoft Office Single Image 2010 (Version: 14.0.7015.1000 - Microsoft Corporation) Hidden
Microsoft Office Word MUI (English) 2010 (Version: 14.0.7015.1000 - Microsoft Corporation) Hidden
Microsoft Security Client (Version: 4.6.0305.0 - Microsoft Corporation) Hidden
Microsoft Security Essentials (HKLM\...\Microsoft Security Client) (Version: 4.6.305.0 - Microsoft Corporation)
Microsoft Silverlight (HKLM\...\{89F4137D-6C26-4A84-BDB8-2E5A4BB71E00}) (Version: 5.1.30514.0 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17 (HKLM\...\{8220EEFE-38CD-377E-8595-13398D740ACE}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161 (HKLM\...\{5FCE6D76-F5DC-37AB-B2B8-22AB8CEDB1D4}) (Version: 9.0.30729.6161 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (HKLM-x32\...\{9A25302D-30C0-39D9-BD6F-21E6EC160475}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (HKLM-x32\...\{9BE518E6-ECC6-35A9-88E4-87755C07200F}) (Version: 9.0.30729.6161 - Microsoft Corporation)
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.50727 (HKLM-x32\...\{15134cb0-b767-4960-a911-f2d16ae54797}) (Version: 11.0.50727.1 - Microsoft Corporation)
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.50727 (HKLM-x32\...\{22154f09-719a-4619-bb71-5b3356999fbf}) (Version: 11.0.50727.1 - Microsoft Corporation)
Microsoft Visual C++ 2012 x64 Additional Runtime - 11.0.50727 (Version: 11.0.50727 - Microsoft Corporation) Hidden
Microsoft Visual C++ 2012 x64 Minimum Runtime - 11.0.50727 (Version: 11.0.50727 - Microsoft Corporation) Hidden
Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.50727 (x32 Version: 11.0.50727 - Microsoft Corporation) Hidden
Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.50727 (x32 Version: 11.0.50727 - Microsoft Corporation) Hidden
Microsoft Works 7.0 (HKLM-x32\...\{764D06D8-D8DE-411E-A1C8-D9E9380F8A84}) (Version: 07.02.0620 - Microsoft Corporation)
Qualcomm Atheros Inc.® AR81Family Gigabit/Fast Ethernet Driver (HKLM-x32\...\{3108C217-BE83-42E4-AE9E-A56A2A92E549}) (Version: 2.1.0.21 - Qualcomm Atheros Inc.)
QuickTime 7 (HKLM-x32\...\{3D2CBC2C-65D4-4463-87AB-BB2C859C1F3E}) (Version: 7.76.80.95 - Apple Inc.)
Ralink Bluetooth Stack64 (HKLM\...\{FF6F6A5F-AE64-6C80-38A3-C2F5165F013B}) (Version: 9.1.692.43 - Ralink Corporation)
Ralink RT3290 802.11bgn Wi-Fi Adapter (HKLM-x32\...\{8FC4F1DD-F7FD-4766-804D-3C8FF1D309AF}) (Version: 4.0.3.0 - Ralink)
Ralink Wireless LAN Installation Program for VISTA v2.0.6.0 (HKLM-x32\...\{FDE773CD-9201-4655-87F3-4E051860D47D}) (Version: 1.0 - Ralink)
Service Pack 2 for Microsoft Office 2010 (KB2687455) 64-Bit Edition (HKLM\...\{90140000-003D-0000-1000-0000000FF1CE}_Office14.SingleImage_{A3364707-2F53-4C83-8F68-C9877A9080C7}) (Version:  - Microsoft)
Service Pack 2 for Microsoft Office 2010 (KB2687455) 64-Bit Edition (Version:  - Microsoft) Hidden
Skype Click to Call (HKLM-x32\...\{6D1221A9-17BF-4EC0-81F2-27D30EC30701}) (Version: 7.3.16540.9015 - Microsoft Corporation)
Skype™ 7.0 (HKLM-x32\...\{24991BA0-F0EE-44AD-9CC8-5EC50AECF6B7}) (Version: 7.0.102 - Skype Technologies S.A.)
Speccy (HKLM\...\Speccy) (Version: 1.28 - Piriform)
swMSM (x32 Version: 12.0.0.1 - Adobe Systems, Inc) Hidden
TeamViewer 10 (HKLM-x32\...\TeamViewer) (Version: 10.0.36897 - TeamViewer)
Update for Microsoft Access 2010 (KB2553446) 64-Bit Edition (HKLM\...\{90140000-003D-0000-1000-0000000FF1CE}_Office14.SingleImage_{FEF4C57D-0975-4D3C-ACC7-DCD038C3788F}) (Version:  - Microsoft)
Update for Microsoft Excel 2010 (KB2589348) 64-Bit Edition (HKLM\...\{90140000-0016-0409-1000-0000000FF1CE}_Office14.SingleImage_{C7F57246-AFBD-4977-974F-9C7BCDFF648E}) (Version:  - Microsoft)
Update for Microsoft Excel 2010 (KB2589348) 64-Bit Edition (HKLM\...\{90140000-0018-0409-1000-0000000FF1CE}_Office14.SingleImage_{C7F57246-AFBD-4977-974F-9C7BCDFF648E}) (Version:  - Microsoft)
Update for Microsoft Excel 2010 (KB2589348) 64-Bit Edition (HKLM\...\{90140000-001B-0409-1000-0000000FF1CE}_Office14.SingleImage_{C7F57246-AFBD-4977-974F-9C7BCDFF648E}) (Version:  - Microsoft)
Update for Microsoft Filter Pack 2.0 (KB2878281) 64-Bit Edition (HKLM\...\{90140000-003D-0000-1000-0000000FF1CE}_Office14.SingleImage_{84B191B5-5319-463A-A305-8C4D53B1D20A}) (Version:  - Microsoft)
Update for Microsoft InfoPath 2010 (KB2817369) 64-Bit Edition (HKLM\...\{90140000-003D-0000-1000-0000000FF1CE}_Office14.SingleImage_{DB0B0CDF-77EC-47B0-94E2-4738573A1E58}) (Version:  - Microsoft)
Update for Microsoft Office 2010 (KB2553140) 64-Bit Edition (HKLM\...\{90140000-003D-0000-1000-0000000FF1CE}_Office14.SingleImage_{8C0FFF5F-4CC1-48F5-9B3F-8DE7DA2E116F}) (Version:  - Microsoft)
Update for Microsoft Office 2010 (KB2553140) 64-Bit Edition (HKLM\...\{90140000-006E-0409-1000-0000000FF1CE}_Office14.SingleImage_{8C0FFF5F-4CC1-48F5-9B3F-8DE7DA2E116F}) (Version:  - Microsoft)
Update for Microsoft Office 2010 (KB2589298) 64-Bit Edition (HKLM\...\{90140000-003D-0000-1000-0000000FF1CE}_Office14.SingleImage_{79C725A1-3964-421C-A528-78C1C083C7C7}) (Version:  - Microsoft)
Update for Microsoft Office 2010 (KB2589352) 64-Bit Edition (HKLM\...\{90140000-003D-0000-1000-0000000FF1CE}_Office14.SingleImage_{95BE5D45-A3DD-4CB1-8C35-D75DD7B4D862}) (Version:  - Microsoft)
Update for Microsoft Office 2010 (KB2589352) 64-Bit Edition (HKLM\...\{90140000-0043-0000-1000-0000000FF1CE}_Office14.SingleImage_{95BE5D45-A3DD-4CB1-8C35-D75DD7B4D862}) (Version:  - Microsoft)
Update for Microsoft Office 2010 (KB2589375) 64-Bit Edition (HKLM\...\{90140000-003D-0000-1000-0000000FF1CE}_Office14.SingleImage_{EBD18DE5-BC84-4B57-9A30-097044871F9A}) (Version:  - Microsoft)
Update for Microsoft Office 2010 (KB2589386) 64-Bit Edition (HKLM\...\{90140000-003D-0000-1000-0000000FF1CE}_Office14.SingleImage_{B340E9EB-DDA6-40E7-8501-5B7BAEC6D25F}) (Version:  - Microsoft)
Update for Microsoft Office 2010 (KB2597087) 64-Bit Edition (HKLM\...\{90140000-003D-0000-1000-0000000FF1CE}_Office14.SingleImage_{4AD36582-256B-433D-8593-F31773A15CA4}) (Version:  - Microsoft)
Update for Microsoft Office 2010 (KB2597087) 64-Bit Edition (HKLM\...\{90140000-0043-0000-1000-0000000FF1CE}_Office14.SingleImage_{4AD36582-256B-433D-8593-F31773A15CA4}) (Version:  - Microsoft)
Update for Microsoft Office 2010 (KB2597089) 64-Bit Edition (HKLM\...\{90140000-006E-0409-1000-0000000FF1CE}_Office14.SingleImage_{2CE7AC23-5E40-43BD-8DA3-8D17677D8199}) (Version:  - Microsoft)
Update for Microsoft Office 2010 (KB2687275) 64-Bit Edition (HKLM\...\{90140000-003D-0000-1000-0000000FF1CE}_Office14.SingleImage_{9505441B-65A1-4AD5-B727-0CE42D24D2B7}) (Version:  - Microsoft)
Update for Microsoft Office 2010 (KB2794737) 64-Bit Edition (HKLM\...\{90140000-003D-0000-1000-0000000FF1CE}_Office14.SingleImage_{07DC9C6C-E916-4F42-8677-716930ED0393}) (Version:  - Microsoft)
Update for Microsoft Office 2010 (KB2825635) 64-Bit Edition (HKLM\...\{90140000-003D-0000-1000-0000000FF1CE}_Office14.SingleImage_{6E760BBA-B83F-4C2D-918F-5F91EF6C9861}) (Version:  - Microsoft)
Update for Microsoft Office 2010 (KB2837581) 64-Bit Edition (HKLM\...\{90140000-003D-0000-1000-0000000FF1CE}_Office14.SingleImage_{D1F3B526-7EB2-4701-92DB-0784988D78DE}) (Version:  - Microsoft)
Update for Microsoft Office 2010 (KB2837602) 64-Bit Edition (HKLM\...\{90140000-003D-0000-1000-0000000FF1CE}_Office14.SingleImage_{69CF587A-D75B-47F8-9D59-3958C37C0A88}) (Version:  - Microsoft)
Update for Microsoft Office 2010 (KB2837602) 64-Bit Edition (HKLM\...\{90140000-0043-0000-1000-0000000FF1CE}_Office14.SingleImage_{69CF587A-D75B-47F8-9D59-3958C37C0A88}) (Version:  - Microsoft)
Update for Microsoft Office 2010 (KB2837606) 64-Bit Edition (HKLM\...\{90140000-003D-0000-1000-0000000FF1CE}_Office14.SingleImage_{52BEF8AE-9324-40A1-9A92-E5A8FB63A475}) (Version:  - Microsoft)
Update for Microsoft Office 2010 (KB2883019) 64-Bit Edition (HKLM\...\{90140000-003D-0000-1000-0000000FF1CE}_Office14.SingleImage_{956B3213-0246-42A8-A6FE-3EF7DC6E66A9}) (Version:  - Microsoft)
Update for Microsoft Office 2010 (KB2889818) 64-Bit Edition (HKLM\...\{90140000-003D-0000-1000-0000000FF1CE}_Office14.SingleImage_{8F8930D5-8742-437E-BD53-366A0372E882}) (Version:  - Microsoft)
Update for Microsoft Office 2010 (KB2889818) 64-Bit Edition (HKLM\...\{90140000-0043-0000-1000-0000000FF1CE}_Office14.SingleImage_{8F8930D5-8742-437E-BD53-366A0372E882}) (Version:  - Microsoft)
Update for Microsoft Office 2010 (KB2889828) 64-Bit Edition (HKLM\...\{90140000-001F-040C-1000-0000000FF1CE}_Office14.SingleImage_{569742BC-C32F-4C9C-9B21-18409AFF9599}) (Version:  - Microsoft)
Update for Microsoft Office 2010 (KB2910896) 64-Bit Edition (HKLM\...\{90140000-001F-0409-1000-0000000FF1CE}_Office14.SingleImage_{0BD1F50F-19CE-40F8-B409-18CA5BD6E52D}) (Version:  - Microsoft)
Update for Microsoft Office 2010 (KB2910896) 64-Bit Edition (HKLM\...\{90140000-001F-0C0A-1000-0000000FF1CE}_Office14.SingleImage_{512A0E32-6C63-4C73-9C82-FC1B10668ED8}) (Version:  - Microsoft)
Update for Microsoft OneNote 2010 (KB2597088) 64-Bit Edition (HKLM\...\{90140000-003D-0000-1000-0000000FF1CE}_Office14.SingleImage_{B28BBA96-A9B0-4946-839D-36771176F8FD}) (Version:  - Microsoft)
Update for Microsoft OneNote 2010 (KB2597088) 64-Bit Edition (HKLM\...\{90140000-0043-0000-1000-0000000FF1CE}_Office14.SingleImage_{B28BBA96-A9B0-4946-839D-36771176F8FD}) (Version:  - Microsoft)
Update for Microsoft OneNote 2010 (KB2597088) 64-Bit Edition (HKLM\...\{90140000-00A1-0409-1000-0000000FF1CE}_Office14.SingleImage_{C7CCA745-11BC-4F86-951D-4DCB9396CDA2}) (Version:  - Microsoft)
Update for Microsoft Outlook 2010 (KB2687567) 64-Bit Edition (HKLM\...\{90140000-001A-0409-1000-0000000FF1CE}_Office14.SingleImage_{DBAC8ED2-9287-499E-AD66-590C7413C7DE}) (Version:  - Microsoft)
Update for Microsoft Outlook 2010 (KB2687567) 64-Bit Edition (HKLM\...\{90140000-003D-0000-1000-0000000FF1CE}_Office14.SingleImage_{DDDC32A5-9528-4771-B91A-97A8E1D7957B}) (Version:  - Microsoft)
Update for Microsoft PowerPoint 2010 (KB2880517) 64-Bit Edition (HKLM\...\{90140000-0018-0409-1000-0000000FF1CE}_Office14.SingleImage_{E524AD3D-6342-41BB-82D9-4EA962839356}) (Version:  - Microsoft)
Update for Microsoft PowerPoint 2010 (KB2880517) 64-Bit Edition (HKLM\...\{90140000-003D-0000-1000-0000000FF1CE}_Office14.SingleImage_{50E292AD-677D-4E6F-842A-D226E7B7C8DE}) (Version:  - Microsoft)
Update for Microsoft SharePoint Workspace 2010 (KB2760601) 64-Bit Edition (HKLM\...\{90140000-0043-0000-1000-0000000FF1CE}_Office14.SingleImage_{77374F16-2DC6-4EEF-AFAD-C59FDA2E010D}) (Version:  - Microsoft)
Update for Microsoft Visio 2010 (KB2880526) 64-Bit Edition (HKLM\...\{90140000-003D-0000-1000-0000000FF1CE}_Office14.SingleImage_{F6F342A1-530B-4D48-A468-1E3F70928984}) (Version:  - Microsoft)
Update for Microsoft Visio Viewer 2010 (KB2837587) 64-Bit Edition (HKLM\...\{90140000-003D-0000-1000-0000000FF1CE}_Office14.SingleImage_{C950A55F-82E3-4CC8-8FA2-E8A2A0F651F3}) (Version:  - Microsoft)
Visual Studio 2012 x64 Redistributables (HKLM\...\{8C775E70-A791-4DA8-BCC3-6AB7136F4484}) (Version: 14.0.0.1 - AVG Technologies)
Visual Studio 2012 x86 Redistributables (HKLM-x32\...\{98EFF19A-30AB-4E4B-B943-F06B1C63EBF8}) (Version: 14.0.0.1 - AVG Technologies CZ, s.r.o.)
WinRAR 5.01 (32-bit) (HKLM-x32\...\WinRAR archiver) (Version: 5.01.0 - win.rar GmbH)
Wise Registry Cleaner 8.31 (HKLM-x32\...\Wise Registry Cleaner_is1) (Version: 8.31 - WiseCleaner.com, Inc.)
 
========================= Memory info: ===================================
 
Percentage of memory in use: 31%
Total physical RAM: 11668.63 MB
Available physical RAM: 7985.35 MB
Total Pagefile: 23335.43 MB
Available Pagefile: 19133.09 MB
Total Virtual: 4095.88 MB
Available Virtual: 3987.24 MB
 
========================= Partitions: =====================================
 
1 Drive c: () (Fixed) (Total:1842.62 GB) (Free:1758.47 GB) NTFS
2 Drive d: (Recovery Image) (Fixed) (Total:18.58 GB) (Free:2.28 GB) NTFS
 
========================= Users: ========================================
 
User accounts for \\SHIRLEY-PC
 
Administrator            Guest                    Shirley                  
Test                     
 
========================= Minidump Files ==================================
 
No minidump file found
 
 
**** End of log ****

Edited by hamluis, 07 February 2015 - 10:56 AM.
Moved from Win 7 to Am I Infected - Hamluis.


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#2 nerdifiedgeek

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Posted 07 February 2015 - 10:40 AM

You can now disregard this post. I continued to run scans after this post, and HitmanPro finally did the trick






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