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Computer won't wake up properly

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#1 BatgirlZKE


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Posted 07 February 2015 - 08:06 AM

I have a 5 year old HP Pavilion p6733w desktop running Windows 7. I recently restored it to factory settings to get rid of a bunch of junk files.
The tower doesn't always go into sleep mode and when I manually put it in sleep mode, it will wake up on its own. The issue is that when that happens, jiggling the mouse or hitting a key will not bring anything up. The monitor stays off and I can hear the fans running in the tower but nothing happens. I tried just pressing the power button briefly and that doesn't work. I have to turn off my computer each time this happens. I do have the keyboard set to wake up the computer and I turned off the hybrid sleep and hibernation. The monitor cords are secure.
Please let me know if you need any more info. Thanks.

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#2 bludgard


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Posted 08 February 2015 - 07:32 AM

Since it was factory restored: Maybe try updating the graphics driver from HP website.

If that rout has been trod; There are also listed BIOS updates and other drivers released after initial sale.

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