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Shopper Pro, Search Module, screen goes black after sign on


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#1 JCo999

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Posted 06 February 2015 - 09:01 PM

I have been infected with both Shopper Pro and Search Module, which I discovered after entering Safe Mode. I was forced to do so because my screen goes black after I enter my password on sign on. I cannot get an internet connection even when using Safe Mode With Networking. I cannot restore my computer to a previous restore point where it was working properly. I have also discovered that two network adapters are bad... Intel 82577LM Gigabit Network Connection and Teredo Tunneling Pseudo-Interface. Without being able to provide a log, can you help??

Thanks!
Jenn

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#2 JCo999

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Posted 06 February 2015 - 10:57 PM

I tried to restore once again and it worked!!



#3 pystryker

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Posted 08 February 2015 - 07:49 AM

It appears that this issue is resolved, therefore I am closing the topic. If that is not the case and you need or wish to continue with this topic, please send me or any Moderator a Personal Message (PM) that you would like this topic re-opened.

I close my topics if there is no response after 3 days. Please PM a moderator or myself to reopen your topic.

Please PM me only if I'm helping you with your computer issues and I have not responded in 2 days. Please remember, I'm a volunteer and sometimes life does get in the way. :)

Please stay with me until I declare your machine clean. Absence of symptoms does not ensure your machine is clean.

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