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Blue Screen on Sony Vaio


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#1 abui91

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Posted 06 February 2015 - 07:28 PM

Hello, it's my first time in this forum from recommendation of a friend, these past couple days I've been receiving this blue screen out of no where. I was wondering if you guys know the solutions for this.

 

Problem signature:
  Problem Event Name: BlueScreen
  OS Version: 6.1.7601.2.1.0.768.3
  Locale ID: 1033
 
The Blue Screen mentioned this error: 0x000000EA 
 
Additional information about the problem:
  BCCode: 100000ea
  BCP1: FFFFFA80041B8170
  BCP2: 0000000000000000
  BCP3: 0000000000000000
  BCP4: 0000000000000000
  OS Version: 6_1_7601
  Service Pack: 1_0
  Product: 768_1
 
Files that help describe the problem:
  C:\Windows\Minidump\020615-46550-01.dmp
  C:\Users\Andy\AppData\Local\Temp\WER-92976-0.sysdata.xml
 
Read our privacy statement online:
 
If the online privacy statement is not available, please read our privacy statement offline:
  C:\Windows\system32\en-US\erofflps.txt
 
The zip contains the "minidump" my friend recommend me to add for you guys to know more about the situation. 
Please let me know if you guys can find the solution. 

Attached Files


Edited by abui91, 06 February 2015 - 07:32 PM.


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#2 JohnC_21

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Posted 06 February 2015 - 07:53 PM

Hello, and Welcome

 

Those dumps point to atikmdag.sys which is part of your graphics driver. Uninstall your graphics driver and install the latest version.

 

What is the model number of the Sony?

 

What is the graphics chipset used. RIght click Computer > Properties. Click Windows Experience Index link in the middle of the window. Click "View and Print Detailed Performance and System Informtion" Middle Right.



#3 abui91

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Posted 06 February 2015 - 08:02 PM

Hello, thank you for answering :)

 

My Sony Vaio model number is PCG-3J1L

 

My graphic chipset used is ATI Mobility Radeon HD 4650.

 

I tried to update my graphics card but it says the device is up to date.



#4 abui91

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Posted 06 February 2015 - 10:20 PM

I just uninstalled and reinstalled the graphics card like you said and the blue screen came back when I tried to sign on skype.


Edited by abui91, 06 February 2015 - 10:20 PM.


#5 abui91

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Posted 07 February 2015 - 12:52 AM

Can anyone help me please? :( I haven't been able to surf the internet the past couple of days due to this.



#6 JohnC_21

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Posted 07 February 2015 - 08:37 AM

The dmp files also pointed to dxgkrnl.sys which is the DirectX Graphics Kernel

 

Go to C:\Windows\System32\Drivers

 

Right click dxgkrnl.sys and select Properties. What is the size listed, not size on disk. What is the version listed under the Details tab?

 

atikmdag.sys should also be in C:\Windows\System32\Drivers. Check its size and version. You should have a folder on the computer C:\AMD, Look in this folder and compare it to the file in C:\Windows\System32\Drivers

 

Edit: If this is not the driver you installed, then download it but do not install yet. For Windows 7 64bit.


Edited by JohnC_21, 07 February 2015 - 08:42 AM.


#7 abui91

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Posted 07 February 2015 - 02:18 PM

Good Morning JohnC_21.

 

Question 1)Right click dxgkrnl.sys and select Properties. What is the size listed, not size on disk. What is the version listed under the Details tab?

-Size listed is 962KB (985,536 bytes) out of 964KB (987,136 bytes)

-Version is 6.1.7601.18510

 

Question 2)atikmdag.sys should also be in C:\Windows\System32\Drivers. Check its size and version. You should have a folder on the computer C:\AMD, Look in this folder and compare it to the file in C:\Windows\System32\Drivers

-Size is 5.75MB(6,037,504 bytes) out of 5.75MB (6,037,505 bytes)

-Version is 8.1.1.921

-AMD folder in the C Drive is empty, I was wondering is it due to sizes being full that triggers the Blue Screen?

-The link you gave me to download that specific driver, I think I have it but I'm not sure if it's different. "ATI Catalyst Control Center" is what it's named.

 

 

Thank you for taking the time to help me out, I definitely appreciate it!

-Andy


Edited by abui91, 07 February 2015 - 02:24 PM.


#8 JohnC_21

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Posted 07 February 2015 - 04:20 PM

dxgkrnl.sys looks fine. That is the same size I have. My atikmdag.sys is about 10MB but that could be due to it being a different driver. I am going to download the AMD driver and see if atikmdag.sys is the same version and size as what you have.



#9 abui91

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Posted 07 February 2015 - 04:52 PM

Thank you sir.



#10 JohnC_21

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Posted 07 February 2015 - 05:32 PM

I expanded the atikmdag.sys file from the driver I linked to and it's about 11MB so you defintely do not have the latest version. I would uninstall the driver then reboot. Install the driver I linked to and after rebooting again make sure your atikmdag.sys is 11.3 MB (11,922,944 bytes). v8.1.1.1248

 

Also check atikmpag.sys 351 KB (359,936 bytes) v 8.14.1.6264

 

Edit: Create a Restore Point before you install the driver I linked to. The driver I linked to is for 64bit.


Edited by JohnC_21, 07 February 2015 - 05:33 PM.


#11 abui91

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Posted 07 February 2015 - 06:22 PM

Thank you, so will that get rid of the Blue Screen for good?



#12 JohnC_21

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Posted 07 February 2015 - 06:28 PM

I can't say it will but hopefully it does. If not then we will have to look further. It may be a conflict between the driver and some other driver on the computer. Some people have had luck keeping the drivers but uninstalling the Catalyst Control Center.

 

Edit: Just remember to create a Restore Point before installing the driver.


Edited by JohnC_21, 07 February 2015 - 06:29 PM.


#13 abui91

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Posted 07 February 2015 - 06:30 PM

Alright, I'm currently updating my windows since I sorta reformatted my laptop. haha I'll let you know once I finished reinstalling the driver you gave me and update you if anything happens :)

 

Thanks again, I'm sure you were busy with your work that you have to use your time to help me on this so I apologize.

 

-Andy


Edited by abui91, 07 February 2015 - 06:30 PM.


#14 JohnC_21

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Posted 07 February 2015 - 06:41 PM

No need to apologize. I am not very busy. Hopefully everything works out.



#15 abui91

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Posted 07 February 2015 - 07:00 PM

1 more question, the link you gave me above, which one do i download? "Catalyst Software Suite"/"HydraVision Package" or both?

 

 

I'm new at this computer stuff sadly I don't much about this. 






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