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Blank light blue screen on startup


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#1 sugar5075

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Posted 06 February 2015 - 07:12 PM

Please help me. Have no computer terms smarts. I have a HP Pavilion labtop that on startup it shows a light blue blank screen. Please help me.  It has happened before and I found a fix with one of the f keys repeatedly being pushed on startup.  Then is went to a diagnostics screen, ( I think)  Sorry for not having more info.  It is windows 8.



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#2 sugar5075

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Posted 06 February 2015 - 07:36 PM

I now have more info.   pressed f2 on startup and it took me to a black screen where I could do some tests.  The long hard drive failed

 FAILURE ID GLHWSW-6RA7H5-MFPWXG-61E103  

PRODUCT ID EOK22UA#ABA

HOPE THIS HELPS.






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